• Argos

Argos

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Overview

Argos has a rating of 1.37 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Argos most frequently mention customer service, consumer rights, and order number problems. Argos ranks 572nd among Electronics sites.

  • Service
    49
  • Value
    42
  • Shipping
    38
  • Returns
    36
  • Quality
    38
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
24
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Argos customer service is so bad and I'm not sure I can trust them anymore.
How would you rate Argos?
Top Positive Review

“Excellent service”

Anthony W.
1/19/23

Purchased teasmade in Hereford branch November Have had 3 replacements since owing to faulty items. I can only say i have had the must friendly & helpful attention from all staff, particularly Pete who went our of his way to help & obtain replacement Products.

Top Critical Review

“Absolutely disguisting”

TOM B.
12/20/23

Horrible experience, no care about customers. Will never ever use this store. I do not reccomend it to anyone as well as it just steals your money and especially time. Bought 1 Christmas tree which wasnt happy with but decided to give second chance and instead of waiting for money to ban card I chose gift card and added another 100quit. Received item which again was horrible quality as it had 3different type of branches on one tree. Thats silly habitat brand. So finally now its 2weeks so far, no money, no item. Item was returned. F you argos

Reviews (131)

Rating

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Other

Reviews that mention popular keywords

customer service (40)
Thumbnail of user angien182
1 review
0 helpful votes
March 4th, 2024

Apparently couldn't get van down the street to deliver washer so delivery man called and I couldn't hear a word he was saying and he just hung up on me. Had to call Argos support twice today to get answers because wasn't informed of everything and turns out it's not even being delivered today! Completely unclear. Sort your phone lines and clarity out!
We will NOT be ordering from Argos again until this is sorted. I did not get an apology or anything and Argos customer support was a headache to navigate and the phone operators were not helpful or nice.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomskrill02
1 review
0 helpful votes
December 20th, 2023

Horrible experience, no care about customers. Will never ever use this store. I do not reccomend it to anyone as well as it just steals your money and especially time. Bought 1 Christmas tree which wasnt happy with but decided to give second chance and instead of waiting for money to ban card I chose gift card and added another 100quit. Received item which again was horrible quality as it had 3different type of branches on one tree. Thats silly habitat brand. So finally now its 2weeks so far, no money, no item. Item was returned. F you argos

Tip for consumers:
Avoid at all cost

Products used:
Christmas tree

Service
Value
Shipping
Returns
Quality
Thumbnail of user ilaydaaliyazicioglu1
1 review
0 helpful votes
November 26th, 2023

Disrespectful company! I ordered a washing machine and it is delivered as damaged. Requested change and it has been 2 weeks that I am waiting for the delivery team to collect the faulty product and deliver the new one.
They don't give a time window for delivery and make you wait at home all day.
Additionally, they kept me waiting all day and didn't complete the delivery twice. Today the customer service said that they couldn't deliver due to it's out of delivery hours after 5pm and booked it for next week. Even it's their fault they give the next available date next week.

In this respect it is going to be my 4th week that I am waiting for a delivery and they have no other solution.

I was ok to bring my faulty product back but they say the warehouse is not open to public.
I don't know how people cope with this system. If you order anything from argos you may have to spend a few weekends at home to wait the collection of any faulty item. Don't order big items from Argos. They are terrible at managing deliveries. It was my last ordering. Unbelievable!

Thumbnail of user thomasr2123
1 review
2 helpful votes
March 24th, 2023
Verified purchase

Bought a Bush TV last May. Had to return it in January as no internet connection and sound crackling. Was away for exactly a month. Today the picture disappeared and there was a thin purple line down the screen. Argos insist it must be sent for repair again. I have no confidence in either the TV or the repairs and would like a refund but they insist it must be sent for repair again as it's a different fault. Ten month old TV away for repair twice. Not happy.

Products used:
Television

Service
Value
Returns
Quality
Thumbnail of user prometeis26
1 review
0 helpful votes
January 20th, 2024

Sameer has joined the chat

S
Hi ********, welcome to Argos, you are chatting with Sameer. I hope you are doing well.
Bro i should get a egift card
S
Can you please briefly elaborate your gift card query so that I can help you in best way?
I buy this order...********
And extra was 50£ EGIFTcard
S
I understand your query related to 50 pounds. Please do not worry, I will check the order details and help you in the best possible way.
S
Before we move further, could you please help me with your last name and mobile number mentioned on the delivery details?
I dont remember phone no
Meybe 07********
Name ********
S
Awesome, thank you so much for confirming all the details.
S
Can you please confirm that you are the owner of Argos online account?
Yes
S
Perfect, thank you so much for verifying the security check.
S
Please allow me a moment, let me quickly check this for you.
S
As I have checked this item has only 3 special offer while placing the order and there is no 50 pounds of gift card showing with this.
Excuse me?!
When j buy there was
S
I totally understand you, there might be this offer is running from Samsung end. I would suggest you please contact the Samsung regarding this.
I buy from argos...
And thats argos egift card...
And i have email from u that egift card is waiting for me!
S
Is there anything else I can help you with?

Service
Value
Shipping
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Thumbnail of user debzzmitchell
1 review
0 helpful votes
June 4th, 2023

I would give 0 * if that was an option! I placed an order for a dishwasher, a month ago they took the money,delivery date set.my husband took a day off work. Mid morning they text to say because of a technical fault the order had been cancelled. I mean angry is not the word. Customer service and online chat next to useless. And the money won't be credited back to our account for at least 5 days! Absolutely won't be buying from Argos/sainsbury again.

Service
Shipping
Thumbnail of user geo.ormanis
1 review
0 helpful votes
April 25th, 2023

I've never had so bad experience with a shop before. I've spent endless hours the past week on the phone. Everything they arrange is wrong (delivery, collection, replacement) and I have to call them back every day to ask them to do it again. Started with a missing/damaged box and 5 days later I have 3 huge boxes, no refund and no collection arranged. There are no words to describe how bad my experience has been with Argos.

On top of that I paid with Nectar points and I can't be refunded in anything but an Argos voucher. So I'm forced to shop with them again to use it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lobnaa1
1 review
0 helpful votes
October 8th, 2023

You guys say theres same day delivery and thats true i wont lie but the delivery guy didnt even come up and deliver it to my door we had to come down and collect it and aswell as that as soon as he arrived i went straight back down to collect it but the guy left in less that a minute and when i called him he didnt pick up,is this a game or something and im gna redo the order tomorrow and if the phone doesnt then theres gonna be a problem

Thumbnail of user panark
9 reviews
20 helpful votes
March 15th, 2016

In the beginning of December I ordered some gifts. Later during the month, I recieved e-mail that there was a try the purchased items to be delivered and there was noone at home. Which is lie- all day there was a person, the doorbell (working) did not ring all day, there was no notification for delivery on e-mail, there was no notification put on the door for try for delivery. After another day and hour range for delivery was set, nothing happened. A second call was made. From Argos they informed me that the item i out of stock from November. How they accept payment for item which is out of stock? How they try to deliver something that do not exist in their warehouse?
Later I got my money for the item back. But I did not get my money for the delivery back. A delivery that was not made, that does not exist as there is not good to be delivered.
A third call had to be made for getting my money for delivery back. It took me a month to play on "give-my-money-back" game.

Service
Value
Shipping
Quality
Thumbnail of user sn201
1 review
3 helpful votes
February 7th, 2023
Verified purchase

The delivery drivers delivered my fridge today and before start opening the package the bottom of the package was open. The bottom and the body of the Fridge also the compressor was damaged and now I have to wait another 2 days for a new delivery in total 6 days without fridge this is ridiculous. To deliver a item, that you already know it was damaged from the drivers or whoever... You did amazing job congrats to this one's
DISAPPOINTED FROM YOUR SERVICE.

Tip for consumers:
If they deliver something from Argos aways check for package and item damages!

Products used:
Fridge

Service
Value
Shipping
Returns
Quality
Thumbnail of user annaf17
5 reviews
8 helpful votes
August 26th, 2014

Argos.co.uk is a wonderful website which will always helps you to give the items which have orderd, and it particularly gives all types of products which almost all offer mainly good value for money in all aspects. They will deliver the products on right time.

Thumbnail of user anthonyw1452
1 review
0 helpful votes
January 19th, 2023

Purchased teasmade in Hereford branch November Have had 3 replacements since owing to faulty items.
I can only say i have had the must friendly & helpful attention from all staff, particularly Pete who went our of his way to help & obtain replacement Products.

Thumbnail of user arvinb4
1 review
0 helpful votes
December 5th, 2023
Verified purchase

AVOID ARGOS - Ordered a promotional set of Beats…
UPDATE 05/12/23: So after being told to contact Argos customer care I was provided this response which still leaves me with no information on where my order is! POOR SERVICE, DO NOT USE ARGOS FOR CLICK AND COLLECT. "A manager would not be able to give you any different information Arvin than I have given. They have no access to when your order will be delivered as I do not have access either."

Originally Posted 04/12/23 -Ordered a promotional set of Beats Headphones for £99 on the 19th of November 2023.

I was sent an email saying they would arrive in store by 22nd November by 9 am, I went to the store in Edgware to collect and was told they did not have my order. I didn't get any SMS or email to say my order was ready either.

Fast forward we are now at the 4th of December 2023 and still have no headphones and customer care has no idea when my item will be ready to collect.

14 days have elapsed and I still don't have the headphones I ordered online!

All I want is the headphones I had ordered as this was a gift for a 13-year-old child who has been patiently waiting for them.

I guess that it will be the new year before I even get a reply or response back from Argos about my purchase or when I can collect it.

I would avoid Argos based on this experience!

Tip for consumers:
CLICK AND COLLECT ORDER FOR A BLACK FRIDAY PROMOTIONAL ITEM
POOR SERVICE AND POOR COMMUNICATION

Products used:
I haven't had my products yet to determine

Service
Value
Shipping
Returns
Quality
Thumbnail of user alisonnoble1982
1 review
0 helpful votes
August 21st, 2023

Cooker was delivered on the 18th August when opened dented badly and was told from electrical not to use it due to smoke coming out. Fast forward 5 days with no oven faulty one taken away new faulty one delivered

Products used:
Bush electric oven

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurah2430
2 reviews
0 helpful votes
May 30th, 2022

My Hoover broke and I needed a New one quick, I went to have a look at the Argos site, found one on offer, ordered and picked up the same day! Fast easy service and efficiant.

Tip for consumers:
Fast and Easy

Products used:
Hoover Click and Collect

Service
Value
Shipping
Quality
Thumbnail of user jaril10
1 review
2 helpful votes
March 25th, 2023
Verified purchase

Chromebook broke down within one year warranty period in December 2022. I took it to Argos Keighley where it was bought.

Now three months is passed. The laptop cannot be found. I have a paper receipt from Argos, showing that it was left for service at Keighley Argos.

When the staff could not find it, they asked: "Are you sure it was left to service here at Keighley?" I just pointed the computer printout from themselves saying "KEIGHLEY". What was the response "Yeah but no but...I dont know". Reminded me of Vicky Pollard.

On top, they claimed that the charger did not have a year warranty so it seems that they are selling grey imports, as all legally imported laptops have a genuine UK charger - which do have a warranty.

Just absolutely substandard performance from Argos. My advise: never buy anything electrical from them.

Tip for consumers:
Do not buy electricals from Argos. They do not use manufacturers service and the products are grey imports

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulinej12
1 review
1 helpful vote
May 21st, 2016

I ordered a t shirt online and paid for it then went to collect it. I was only in the sunderland high street store five minutes at the most the service was friendly, professional and very speedy well done

Tip for consumers:
if you pay online they have the goods ready for you at the counter

Service
Value
Quality
Thumbnail of user waltert232
1 review
0 helpful votes
July 8th, 2022
Verified purchase

Concrete came over 2 hours late and was 2 yards short of what I order! When I complained to dispatch they told me I could BUY more… Very disappointed! My slab looks like $#*!. Had it been delivered on time and the correct amount I wouldn't be in this situation… Rain caught us and washed out 2/3's of my 10 yards..

Thumbnail of user annel674
1 review
0 helpful votes
December 13th, 2022
Verified purchase

I asked.argos to collect a faulty Toshiba television that smelt of burning l was met with sarcasm by a customer representative who said ow I'm scared...I'm shaking in my boots.when l said l would use the faulty television and blame them if it caught fire.they refused me a refund they insisted I had to have an exchange.faulty items under law are supposed to be refunded especially dangerous ones.
L had been trying to ring them for a week Argos are unhelpful I'm a pensioner whose father fought for these horrible ignorant people to make sure they were safe...I'm disgusted by this abhorrent behaviour

Tip for consumers:
Avoid Argos

Products used:
Faulty Toshiba television

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelr4933
2 reviews
1 helpful vote
July 27th, 2022
Verified purchase

I purchased a duffel bag from Argos in UK. It did not last a single flight. Argos did not stand behind their sale: they suggested to return the bag to the store. This was impractical in my case: I do not reside in UK. I wrote a negative review in response of their request, and Argos declined to publish it. What can I conclude from this? Only that reviews on their site cannot be trusted.
In the picture the bag after a single flight on the night of the purchase.

Tip for consumers:
Argos reviews cannot be trusted

Products used:
Duffel bag

Service
Value
Returns
Quality
Thumbnail of user ewelinab8
1 review
2 helpful votes
January 31st, 2022
Verified purchase

This shop was used to good quality and if the product broke or was low quality you could return it with no issue. Now the quality of their products is very low. Children bike (purchased in December 2021 for Christmas gift) is literally falling apart, all pieces are wobbly, steering wheel is unstable, little pieces falling off and Argos wont accept return. Their supplier shifts blames on customer (they say the boke is well worn... 3 weeks after purchase... what 2,5 year old can wear off bike after 3 weeks?). It wasn't cheap either, over 100 pounds. Very poor quality service, awful product quality, AVOID, AVOID, AVOID!

Tip for consumers:
AVOID!

Products used:
kids bike

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaym1234
1 review
0 helpful votes
March 12th, 2023
Verified purchase

Never buy ink cartridges from them if their fault they will not replace them or refund U

Argos will just take your money and show U one finger

I will never shop at argos again

Tip for consumers:
Don't

Products used:
Never buy ink cartridges from them if their fault they will not replace them or refund U

Argos will just take your money and show U one finger

I will never shop at argos again

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleyo558
2 reviews
4 helpful votes
April 5th, 2022

Spoke to Gillian from complaints regarding a bush dishwasher ordered from Argos in November I have been waiting since then to receive the parts to attach the dishwasher. She rudely told me the appliance doesn't come with the parts and this has been confirmed by her manager Mike from the resolutions team. On the Argos website it clearly states it comes with this part. She refused to discuss it and terminated m chat. Breach of contract and an utter disgrace to Argos allowing their staff and management to lie and dismiss customers who have entered into a contract with them and taken their money from them without despatching the items included in the sale

Service
Value
Shipping
Returns
Quality
Thumbnail of user arthurb80
2 reviews
4 helpful votes
September 21st, 2021

Online ordering is a mess. Shop staff disinterested. Goods do not arrive when they should and returning often faulty goods has become a nightmare for customers. Goods lost, delivery drivers do not arrive, delivery companies constantly lying and giving fake reasons for not turning up ( lost paperwork, system down, driver shortages, package lost in system etc) we have heard them all. Such a load of liars. Does Boris Johnson run the delivery side of this outfit?

Tip for consumers:
Do not use Argos. Try other well known outlets who are cheaper and better at what they do.

Products used:
HD recorder

Service
Value
Shipping
Returns
Quality
Thumbnail of user amanik6
1 review
1 helpful vote
March 27th, 2023
Verified purchase

I ordered an table with 4 chairs, after I lost over 3 hours assembling the item I realise that The last chair front leg of the item was damaged I call costumer service on *******2020 and they LIE that they don't have this item in stock to order or delivery even when I explain I can see order it online and receive it same day delivery they say that they don't have it on stock but they can offer me £10 gift card in order to keep the broken chair keep in mind the item cost is £200 after I tell them that is not an option at all as is not a minor issue like a scratch or something and is a major damage that make the item unusable they say that they can rearrange collection but I need to disassemble the item put it on the original package and then I will receive the refund with in 30 days do I lost 3 hours in assembling and now I will start disassemble and I will receive my money back in 30 days eventually as I can see several comments that people waiting for months and months for refund and don't receive it so the greedy owners can keep the interest or work with peoples money by sending out broken items that they know you will have to return or trash clearly a scam! Definitely that was the last time I ever gonna purchase anything from Argos the customer experience have become the worst thing ever since this brand has been both by Sainsbury!

Tip for consumers:
Do not use Argos for your purchase

Products used:
Nothing

Service
Value
Shipping
Returns
Quality

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1.4
131 reviews
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