ArmyUniverse

I recently ordered a US Air Force cap. I never received the item. I contacted Walmart (who I paid my money to) and they indicated that they would advise Army Universe of my issue. I received an email from Army Universe that basically blew me off by telling me it had been reported as delivered and for me to check with my neighbors or USPS/UPS, or call the Police if I think it may have been stolen. This is not what I consider acceptable customer service. I did my part by ordering and paying. I am not responsible for the logistics! I would definitely not recommend dealing with Army Universe.

Sent wrong size hat. Had to pay for postage return to receive product credit. Also, rude customer support.

Feb 29 2020, ordered a MA1 Flight Jacket from them.
Mar 1 2020, order confirmed, charged $48 from my debit card.
Mar 3 2020, msg from them saying order has shipped via USPS Priority Mail. They even provided a link with a tracking number.
Mar 6 2020, a new msg stating my order could not ship (?) because it's out of stock!
They also mention they canceled/refunded my order.
That's where I started my search online about that company and found out about all those VERY BAD reviews.
I should have done that before ordering...
Will be lucky if I ever get my money back.
STAY AWAY FROM THEM!

This retailer was " Scammers ". I very disappointed and will never buy next times. So, DO NOT buy anyitems on this store. I really recommend...

I should read the reviews first! All the bad ones are totally true.
Rude people (Except for Kevin) they don't care about its customers.
I was planning to get hundreds of their bags for a large group of people in another country. I am so relief I didn't.
My package was lost and they charged me for the shipping! When I requested my refund they said I have to wait for the "lost package" to get to them in order to get my money. They also took a lot of time to tell me the address was 'wrong.'

Despite to teach them slowly, gently and patiently, service support and sales staff did not accept to improve and amend their stupid size chart. I bought several clothes, paints, shorts, underware etc based on their chart and NO product was into the measures. All too oversized, I was forced to pay the mailing from Brazil to USA only to replace the order. In any moment I feel that ArmyUniverse is focused in caring and solving customers difficulties. I do not recommend ArmyUniverse to anyone.

I've been dealing with Army Universe for 2 yrs now and have only received high quality, affordable, heavy duty, exact to picture and description items that fit well, work good and look cool.
Customer service is outstanding and discounts for future items readily given.
If you have need for tactical, military, camping, backpacking, hunting or fishing items, Army Universe should be your first and last stop
Don't listen to the trolls or haters - they ARE the best Rothco distributor out there - bar none..

Item received was defective. Requested that the item be shipped back at my own cost for possible refund. I would NEVER purchase from them again.

WHY THOSE SCAMMERS ARE STILL IN OUT THERE.
GOOGLE PLEASE ACTIVATE THE RED COLOR FOR THE FRAUDS IN YOUR SEARCH ENGINE, YOU WILL HELP TREMENDOUSLY TO CLEAN THE INTERNET SHOPPING.
ARMYUNIVERSE.COM, YOU ARE NOTHING BUT GARBAGE.

Customer Service was helpful.

Order 2 pair of Wool Gloves thru Amazon, Order came 5 days later and charged approxamatly $45 shipping, all total the 2 pair of gloves cost me over $60, made several atempts to edit or cancel order and was not successful, The gloves are what I wanted but cost me over 3 times their cost, Want make this mistake again!

I kept chasing them for delivery and they kept saying they are "following up" with the mail company - they kept delaying and playing games and when I finally asked for a refund they told me "sorry the 90 day refund policy has lapsed". I was ripped off.

Army Universe, not really an entity, merely resells Rothco products. Army Universe is only a trade name. It's a fiction, and is only marketed online at, with and through Amazon.com, at one of Amazon's online Department stores. So, the true Retailer/Seller is Amazon.com. But, Holy Cow, if you buy at the Amazon website, the product information is scrubbed clean of any adverse and negative facts, like, for instance, the wool blanket is made in India where it was saturated in a harsh, toxic, dangerous mix of chemicals that will burn your skin and face, and disfigure you. The advertising is so false, the so-called virgin wool blanket is not, and the synthetic content is never identified. Moreover, Army Universe products are advertised with "Free Shipping" as are most products sold on Amazon. That's another lie. Well, Army Universe-Amazon will defraud you every time. Oh, didn't read the fine print on some obscure link? Oh, didn't know that their blankets are saturated in dangerous chemicals? And, if you try and write an honest, truthful review of the product to warn other Amazon customers, Amazon will deliberately suppress and censor your review, because making the true owners of Army Universe happy is all Amazon cares about. Screw the customers. The customer must be kept ignorant to be victimized. Worse, many of the products sold by Amazon.com including products from this despicable "merchant" are made using slave labor, which is why Amazon.com wants to pretend it's unrelated. "Let's insert 4-5 shell companies between us and the slaves". Consumers need to care about not buying slave made goods, and they really need to demand labelling that proves an independent organization has verified that slaves are not being used to make all these products.

Ordered a pair of boots according to their size chart, which is completely wrong. The boots were too big so I emailed them to exchange for a smaller size.
They responded by saying I had to start a completely new order for the right boots along with instruction on how to send the initial product back, which I followed to the letter.

I had paid $49 for the boots + $5.64 for the initial shipping + the return shipping fee. They refunded me $41. When asked why they told me they had a refund fee.

2 days after that email they sent me another one saying that if I would had told them it was an exchange they would had refund me for the shipping (in previous emails they say they don't refund shipping costs) and not charge the restocking fee.

In another words they blamed me for their inefficiency. I took my business elsewhere!

Correspondence below to ArmyUniverse.com:
ArmyUniverse.com
RMA #RT–**************838
2005 W 8TH ST
Brooklyn, NY *******

Re: Order #**************838

Dear Customer Service:

I am writing this letter regarding a product XXXXXXXX purchased from your company, ArmyUniverse.com.

Unfortunately, because of the way your company dealt with my son, XXXXXX in regards to his order I am not pleased one bit with your customer service. My son was deployed overseas at the time he placed this order. He needed the RIGHT bag to ensure that on his trip back to the States that he would be able to pack all the items he had collected during his deployment. Unfortunately, your company sent him the WRONG bag and therefore he had to dispose of some of these items, thanks to your HORRIBLE willingness to help him attain the RIGHT bag he had originally ordered. Need I even mention the fact that my son serves this country for your freedom and all he can get in return is an unsatisfactory result. Needless to say, your customer service is HORRIBLE! So, do me this great favor and credit my son for all monies he dished out for this item, so he may shop elsewhere for the RIGHT bag.

XXXXXX paid $82.55 for the WRONG product.

XXXXXXX contacted ArmyUniverse.com on April 18,2011 via email, and explained that the product was unsatisfactory. Failure to receive an appropriate response to this problem has prompted me to write directly to you.

To resolve the problem, please refund the full purchase price of $82.55 plus my cost for shipping of $8.06 for a grand total of $90.61.

Enclosed are copies of my records, including Email correspondence.

We will wait 14 days before seeking further assistance.

RESULT OF LETTER: IT DID NO GOOD! AFTER RETURNING THE ITEM, HE EVENTUALLY REC'D A REFUND BUT OF A LESSER AMT THAN MENTIONED ABOVE. WHAT HAS HAPPENED TO CUSTOMER SERVICE IN THIS UNIVERSE?

This is an inquiry, regarding a Mail-in Order via Money Order to ArmyUniverse.com

MY EMAIL TO ArmyUniverse.com:
Hello,
I received my Order/Order#: 2277 today, November 21,2009 and noticed my Order was incomplete.
Since the Charcoal Gray Fatigue Cap ( Rip-Stop) is not available...
I would like if you can send me in exchange for your Khaki Fatigue Cap, SKU#: 9341, Size: Large /or/ you can send me your City Camouflage Reversible Web Belt, SKU#: 4180?
Thank you for your time!

THEIR EMAIL TO ME IN RESPONSE:
Kevin,
We will only be able to replace the item for you on the next order. We will not be able to send you one item by itself. Please let us know when you complete your next order so we can apply the credit towards that.
Thanks.

MY EMAIL TO ArmyUniverse.com:
Helllo,
If you cannot send me one item by itself and/or exchange, then send me a cash refund of $4.95.
Thank you for your time!

THEIR EMAIL TO ME IN RESPONSE:
We cannot send a cash refund either. You now have a credit with us and can use whenever you please.
Thanks.

MY Email to ArmyUniverse.com:
Hello,
I don't want no credit... send me a refund or I'll report this inquiry to the Better Business Bureau.
Thank you for your time!

THEIR EMAIL TO ME IN RESPONSE:
Kevin,
That is our policy with money orders. You have a credit and there is no refunds for money orders.
Thanks.