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Ask-Crew has a rating of 3.04 stars from 133 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ask-Crew most frequently mention computer consultant. Ask-Crew ranks 9th among Question And Answer sites.
This company responds to reviews on average within 2 days
I bought my laptop back in 2020. A month ago, it started to hang heavily. And the warranty has already expired. I stocked up on patience and started looking for where they are ready to help. As a result, I turned to this service. And I didn't regret it. We installed an antivirus package and scanned the entire computer. After that, it started working like new! Everything works well, it stopped overheating and buzzing. I am satisfied with the service.
While asking for one-time help and insisting I wanted a one-time charge, no membership, no recurring charges. (I had paid a $1 charge to have my problem reviewed, using my debit card.) I was told that my request could be honored. Then, by impulse, I opened my bank app and saw that, while the conversation was going on, they had charged my account $46 with a recurring payment in place. (I made a copy of the entire chat and reported it to the FTC.)
I bought my laptop back in 2020. A month ago, it started to hang heavily. And the warranty has already expired. I stocked up on patience and started looking for where they are ready to help. As a result, I turned to this service. And I didn't regret it. We installed an antivirus package and scanned the entire computer. After that, it started working like new! Everything works well, it stopped overheating and buzzing. I am satisfied with the service.
While asking for one-time help and insisting I wanted a one-time charge, no membership, no recurring charges. (I had paid a $1 charge to have my problem reviewed, using my debit card.) I was told that my request could be honored. Then, by impulse, I opened my bank app and saw that, while the conversation was going on, they had charged my account $46 with a recurring payment in place. (I made a copy of the entire chat and reported it to the FTC.)
Tip for consumers:
I want Google, every search engine, and every social media platform to know about the unethical practices of Ask-Crew.com.
Hello,
Thank you for your review.
Our service is subscription-based and we take extensive measures to precisely display all subscription costs during the registration process, ensuring that our users are sufficiently informed of all terms before the finalization of the process.
Should you require further information or assistance, please feel free to reach us at +1 (833) 660-0069. We remain at your service and will be delighted to answer any queries you might have.
I have contacted this service more than once. The first time quite by accident, I urgently needed to change the software on Lenovo, I couldn't find information anywhere on how to start the installation. David explained how to write the software to a flash drive, 30 minutes and the computer works. The same was true for setting up office programs and more. That's why for our family, we always turn here.
Top-Notch IT Support. Exceptional IT support! This consultant goes above and beyond to ensure our systems run smoothly. Their proactive approach to preventing issues is a game-changer. Highly recommended for businesses in need of reliable IT solutions.
I'd been struggling all day with trying to get my new printer to work with my computer. The staff went above and beyond to resolve the issue. He's a real pro!
The expert connection service is a godsend for those in need of immediate help. I highly recommend their services.
Hi Steven,
We're thrilled to hear that you found our service useful and timely! Thanks for your recommendation and for choosing us. We're here to provide support whenever you need it!
For the first time I turned with the use of a Bluetooth keyboard on a MacBook Pro laptop. They explained how to create this connection and now everything works great. The service is just wonderful.
Hi Michael,
We're so delighted to hear you had a wonderful experience with us. Your satisfaction is our top priority! Remember, we're just one call away if you need any more help!
On March 2; 2024 used services to reconnect my printer. It was presented that I would be charged $1. I received two bills one for $1 and another for $55 recurring charges. Totally deceitful. You ate on running some type of scam. I wold have rated it a 0 but nothing lower than 1. You seem more concerned about muting reviews than following the law yourself.
Tip for consumers:
Avoid these scammers
Lifesaver in Tech Troubles. When my computer crashed, this consultant was a lifesaver! They not only restored my system but also took the time to explain preventive measures. Their expertise and friendly approach make them my go-to for all things tech.
Hi Veronica,
Thank you so much for your review! We're delighted to know that you found our service helpful and informative. We always aim to provide the best possible assistance to our clients and we're glad we could be your 'go-to' solution. Looking forward to serving all your future tech needs!
The services are true fast and reliable, the customer service is patient and humble. The consultant is so understanding he knows exactly why he is there for.
Tech Whiz! A true tech whiz! This consultant tackled my computer issues with precision and skill. Their friendly demeanor and willingness to answer all my questions made the experience even better. I won't hesitate to call on them again.
Hi Kevin,
Thank you for your glowing review! We're always here to handle any tech issues you have with precision and friendliness. We look forward to serving you again in the future!
The expert on your side was very precise and understood shortly what my issue was about. All the very good converstation, resolution alternatives and trials etc were carried out very precisely, he was available quickly after logging in with chat link after having done own computer reboots etc, The staff was just perfect. Thanks.
I was having trouble finding some information about my Amazon account and stumbled onto Ask-Crew after seeing something on the internet that said Ask-Crew would answer my question for one dollar. They did answer the question, but the one-dollar charge turned out to be $55.00. My bank flagged the purchase and deactivated my debit card. I was issued a new card. I put a review on Trust Pilot and Ask-Crew is trying to have the review removed. It is an honest review of a company that told me I would be charged one dollar, but the final cost was $55.00
Hello Bill,
Thank you for your feedback! We are committed to delivering transparent and user-friendly services to all our customers. However, we would like to clarify that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts, capable of addressing any tech-related issues. Furthermore, it is important to note that we are not affiliated with Amazon.
Our subscription pricing is clearly displayed during the sign-up process, and we ensure our users are fully aware of the terms before they proceed. Should you have more questions or need further assistance, please do not hesitate to give us a call at +1 (833) 660-0069. We would be more than happy to assist!
I had my Facebook account hacked. Hired this service and it was a bait and switch. They hit my bank account seven times before I found out.
I hired them because I got screwed and they just screwed me again!
Hello Jerome,
We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered. We are committed to delivering transparent and user-friendly services to all our customers.
Our subscription details are displayed during the sign-up process, and we ensure our users are fully aware of the terms before proceeding.
Please call us at +1 (833) 660-0069 or send an email to billing@ask-crew.com and we will clear everything up!
I regularly turn here. The last time there was a case with periodic disconnection of Wi-Fi. They told me where to go and what to do (I don't remember exactly) and everything worked. Thank you very much!
Hi Gregory,
We're so glad to hear that we could assist you in resolving your Wi-Fi issue! Don't hesitate to reach out if you ever need help again in the future. Thanks for your kind review!
Responsive and Knowledgeable. Our consultant is not only highly responsive but also incredibly knowledgeable. They quickly grasped the complexities of our IT infrastructure and implemented solutions that significantly improved our efficiency.
Hi Willie,
Thank you for your glowing feedback! We're delighted to hear that our team has been able to assist in enhancing your IT efficiency. Your words of appreciation motivate us to continue delivering top-notch service and expert solutions. Feel free to text us if you have more questions!
Google should have kicked this overt scam operation off their platform years ago. They should be exposed by a successful class action.
Quick Response, Solid Solutions. I'm impressed with the quick response and solid solutions provided by our computer consultant. They resolved our network issues in record time, minimizing downtime for our business. A reliable professional worth every penny.
Hello Alan,
Thank you for taking the time to share your feedback. We're glad we could assist you and resolve your network issues promptly. And, we look forward to serving you again in the future!
It was here that they helped me adjust the brightness of the laptop matrix, in my case it was Samsung. I liked that they consulted me in chat at the beginning. And helped with the reinstalling Win 11. So I would like to express my gratitude to David, who essentially reinstalled the system. Everything works.
Hi Matthew,
We're so happy to hear about your positive experience with our service. We agree, David is truly a gem on our team! We're glad we could help you get your laptop working smoothly again. Feel free to reach out if you need any more help in the future.
I sought tech help at MSNBC.com. MSNBC redirected me to Ask-Crew. Ask-Crew demanded a one time, $1.00 fee to help me. I agreed to pay $1.00. After getting uninformed assistance from Ask-Crew, I discovered that a $55.00 charge from Ask-Crew was added without my consent. Then I discovered that this is a recurring charge of $55.00 per month. Ask-Crew is a fraudulent scammer and should not to be trusted.
Tip for consumers:
Please return the unapproved $55.00 charge and cancel automatic charges
Hello John,
Thank you for your feedback. Note that Ask-Crew is an independent online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. At the same time, we would like to emphasize that we are not affiliated with MSNBC.
Please note that only customers can create an account on our platform through their actions. Without initiating a subscription, it is impossible to access a chat with an expert.
Regarding billing, our subscription pricing is displayed during the sign-up process, and we make an effort to ensure our users are fully aware of the terms before proceeding. If you need any additional information or have questions, please do not hesitate to call us at +1 (833) 660-0069. We will be glad to assist you!
I needed to install the latest versions of Office on my laptop. In the chat, they quickly sent me all the links and where to get it. Installed. Everything works fine! The price, in my opinion, is very good, if you contact them from time to time.
Hi Gregory,
We're glad that we could be of help to you! Thank you so much for the kind words. It's a pleasure to keep providing you with the best service. Don't hesitate to reach out to us anytime you need our assistance, we're here for you!
I was using ask crew and never signed up for membership and co.pany too over 100 dollars out of my account and only refunded me 27 dollars I have spoken to a lawyer and unfortunately I will have to sue your company to retrieve the rest of my money. I would rather speak to some one about this from your company before I file charges for theft and drag this into court
Hi Samuel,
We appreciate your willingness to share your experience with us. Our company is built on the foundation of complete transparency with our clients, particularly in matters related to finance. We make sure that all prospective fees are outlined from the very start of the subscription process.
For any additional information, please feel free to contact us at +1 (833) 660-0069. We are always here to assist you and clear any misunderstandings you might have.
I spent most of an afternoon in a chat with this organization, was charged $65, and got no useful information or advice. A total waste of time and money. Stay away!
Hello Dave,
It's sad to hear about your experience. We'd love the opportunity to turn things around. Please send us another chat message so we can assist you further. We’ll use all our superpowers to fix your problem ASAP!
Ask crew.com ripped me off.They didn't answer my question. They fed me a whole lot of questions I didn't want and didn't have any answers to and when I asked for a refund, which should have been just the dollar I had paid, they took another 71.66 AUD instead.
Tip for consumers:
Useless
Reliable IT Partner. As a small business owner, having a reliable IT partner is crucial. This consultant has consistently provided top-notch service, keeping our systems running smoothly. Trustworthy and highly recommended!
Hello Robert,
Thank you so much for your warm feedback! We're overjoyed to hear how satisfied you are with our service. We appreciate your trust in us and look forward to continued success together!
Invaluable Technical Support. Invaluable technical support! Our consultant has been instrumental in keeping our systems secure and efficient. Their expertise and proactive approach have saved us from potential disasters. Highly recommended.
Hi Thomas,
We're thrilled to hear about your positive experience with our technical support. It's our top priority to keep your systems secure and efficient. We're glad that our consultant has been able to help and we appreciate your strong recommendation. Thank you for choosing our service!
Efficient and Effective Solutions. The computer consultant consistently delivers efficient and effective solutions. Their in-depth knowledge and ability to troubleshoot quickly make them an invaluable resource for anyone facing technical challenges.
The person with whom I spoke was patient and supportive and put me on track to solve my difficulty myself after I has interrupted the chat session for another commitment. Thank you.
I am very grateful for the help. Thanks to their platform, finding expert assistance becomes easy, even in difficult times.
Hi Sean,
We're thrilled to hear about your positive experience. Our team is always here to assist you with any software issues you might have, hoping to make your life a bit easier. Thank you for your kind words - it means a lot!
Gain trust and grow your business with customer reviews.
AskCrew is an international online platform where people can get personalized online consultations from lawyers, computer specialists, and other Experts at any time of the day and night.
Our mission is to match people with high-class Experts who can help them in any situation.
We do everything possible to create perfect conditions for online consultations and keep both Members and Experts satisfied with our service.
Hello Douglas,
We're so glad to hear that you're satisfied with our service! It's our top priority to ensure all of our customers are happy and their tech is in the best shape. Should you have any other issues in the future, we're here to help. Thanks for choosing us and taking the time to leave a review!