• ASPCA

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Overview

ASPCA has a rating of 1.39 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. ASPCA ranks 8th among Animal Rights sites.

  • Service
    12
  • Value
    10
  • Shipping
    6
  • Returns
    6
  • Quality
    8
Positive reviews (last 12 months): 6.5%
Positive
2
Neutral
1
Negative
28
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How would you rate ASPCA?
Top Positive Review

“Best adoption experience”

jemi a.
11/25/20

We got both of our cats from the ASPCA at separate times (both as kittens), and both of our experiences were lovely. They socialize their kittens and have information on the personality of each. They take care of the cats and vaccinate and neuter them before adoption (unless you adopt under 3 month old kittens, in which case you take them to get vaccinated free of charge once they're old enough). The staff is accommodating and kind, the process is pretty straightforward and not invasive, and they provide you with some food and toys to go with the cat after you adopt. If it's your first time getting a pet, they also give you a lot of good and necessary information. Overall I've had a wonderful experience each time and I'm so glad to have my wonderful cats!

Top Critical Review

“No help!”

Deni S.
12/27/23

I called to try to find someone to rescue a golden retriever, that was dropped off close to my house in the county. It was 9 degrees last night. The representative wanted to send me to a web site that could help me find help for this beautiful dog. The CEO makes over $900,000 per year. What does their CEO do? What does ASPCA do? Their ad says they are out rescuing animals but I don't believe it. They are asking for money on TV, but I got no help!

Reviews (37)

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Thumbnail of user denis14
1 review
6 helpful votes
December 27th, 2023

I called to try to find someone to rescue a golden retriever, that was dropped off close to my house in the county. It was 9 degrees last night. The representative wanted to send me to a web site that could help me find help for this beautiful dog.
The CEO makes over $900,000 per year. What does their CEO do? What does ASPCA do? Their ad says they are out rescuing animals but I don't believe it. They are asking for money on TV, but I got no help!

Thumbnail of user sharonq229
2 reviews
9 helpful votes
December 29th, 2023

ASPCA gives 2% of budget to pet shelters while 'hoarding' millions: think tank according to CBS. This is S H A M E F U L. Your ads are tear jerks and heart tugging but after research, I find it a poor charity to donate to. I will instead give to a local rescue. The amount spent on TV spots and other administrative costs is a major portion of your expenses. I wish more people knew the TRUTH about you.

Value
Thumbnail of user fkeri
1 review
11 helpful votes
July 9th, 2023

Just purchased a puppy several months ago and took her in for basics and an ear infection. Also went in for vaccines and to check of status of her ears a week later. First visit to vet was June 22...haven't been reimborsed a dime yet...this makes me nervous as this often happens when a company closes up shop and wants to collect as much as they can and not pay out before announcing they are are going out of business...bills totaling $900 so far

Service
Thumbnail of user cherylvancleaf1
2 reviews
0 helpful votes
March 16th, 2024

I find the commercials insulting. Although I do believe animals are abused and neglected, I see nothing of the positive when these animals are supposedly rescued. It is way over kill and I'd like to see everyone else's paycheck for physically attending to these animals. I doubt anyone running this operation does anything hands on. I'd give locally and check in.

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Thumbnail of user donaldd1121
1 review
0 helpful votes
February 6th, 2024

I've submitted two claims to ASPCA for a puppy in two months. We pay $55/month for the insurance and it has been a nightmare to get even a $1 reimbursement. I would definitely not recommend this pet insurance company.

Thumbnail of user stephens2054
2 reviews
4 helpful votes
January 8th, 2024

I will never donate to this charity again. I was a monthly donor for years. Nothing positive in the commercials. Who stands there filming these animals while they continue to suffer? I would stop their suffering immediately. Not stand there and film it. Disgusting.

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Thumbnail of user brendaw1690
1 review
25 helpful votes
December 19th, 2022

I am a true animal lover and the thought of you people trying to rob people for money with sad story's about animals that you are taking advantage of for money, these animals deserve better, clearly everyone knows you people stole money from the aspca, these funds are for the animals, not your human greed, i would love to donate to these beautiful animals, but I dont trust people like the aspca, you need to be put out of business.

Thumbnail of user pamm292
2 reviews
3 helpful votes
February 23rd, 2024

You put starving dogs in cruel situations to plead for our money. Your profits went from $85 mil to $280 million. Perhaps your so called nonprofit should not pay your CEO and other upper staff such high wages. That way you could actually help those dogs & cats and not use the money to line your pockets!

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Thumbnail of user debbiecomitz
2 reviews
3 helpful votes
January 7th, 2024

Please adopt or donate to no kill shelters now that's a worthy cause. Give them another chance who will love you unconditionally. A gift that keeps on giving!

Service
Thumbnail of user shelleye65
2 reviews
27 helpful votes
May 24th, 2022

My daughter is having a baby and my puppy was 17 months old he was a house and outdoor dog. The carpet at my house was beginning to smell like a dog and i didn't have much time to spend with my dog; plus the baby is coming soon. So, i decided to give him up for adoption believing they would find him a great home. My dog have never been caged or chained for long periods of time. I had him since he was 6 weeks old and his name was Scooter. I paid $150 to give him up believing that was the best thing to do being i could no longer take care of him. The ASPCA people advised me that they would never kill him unless he was vicious or terminally ill. So, i believed and was certain that he would find a loving family because he was neither. He was happy and friendly with everyone and never bit anyone before in his whole entire life. Everyone he came in contact with loved him. The ASPCA reluctantly told me today they killed him after one week because he was growling and lunging and was being nippy with the staff that no one could enter the cage. I find that to be unbelievable and if true with the behavior specialist knowledge of dogs. Why they didn't take the time to adjust Scooter to a new environment. The ASPCA called me like three days after i gave him up and i missed the phone called immediately after i heard her voicemail i called her back. She made me aware that scooter had been nipping at staff but she said the behavior specialist had gotten the situation under control. When i tried to inquire more information concerning what would be the next steps concerning him being put up for adoption she stated they do not indulge or release any information about animals that have been released into their custody. I looked everyday to see if his picture was on the adoption site for almost 6 weeks. Everytime i called only would be a recording asking you to leave a message. Finally, i left a message with the executive director of the ASPCA here in Charleston, SC on Remount Rd. For them to have an associate to return my call and make it seem like I'm super duper special to be receiving this information cause normally they don't release information about dogs that have been given up for adoption. But they had no choice but to kill Scooter a week after he was there. I'm livid because they should have consulted me and let me know their plans and gave me an option to come pick him back up before killing him. His behavior issues was only because he was afraid. He never had been with anyone away from his home and caged before. I have a giant big backyard. He never was chained for him to lunged at them he must have been chained. I'm not sure what they did to my puppy but they didn't give him a chance to adapt to being restrained and restricted in a new environment. They lied and said they would never ever kill any animal unless vicious or terminally ill. My scooter was not vicious that is absolutely not true. Why not give me the option of coming to retrieve him if your going to end his life. He has never bitten anyone. I'm totally heartbroken.

Thumbnail of user ncnc648
1 review
2 helpful votes
August 3rd, 2023

I appreciate what the ASPCA does for animals but I don't care for the fact that they ask existing donors (been donating for years), for more money. I'm on a fixed income & I hear that not as much goes toward the animals as we are led to believe. Tell the CEO & his bigwigs to dig deep in their pockets.

Thumbnail of user feistygirl82
1 review
12 helpful votes
July 8th, 2023

I am planning to donate to this charity for animals. My friend advice me not to why? He told me animals only get 3% of every donations the rest goes to employees pocket. For all animal lovers dogs, cats, birds etc...let's donate our money to local animal shelters. ASPCA used stray injured wounded dogs cats for money don't be fool!

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Thumbnail of user erbence
1 review
4 helpful votes
December 15th, 2023

Why should I donate to this fund when the CFO is paid one million dollars a year. He should give back

Thumbnail of user kaylab745
1 review
2 helpful votes
December 14th, 2023

I have had difficult time receiving my reimbursement for pet claims the entire time dealing with them for my puppy. I have to call constantly the customer service, email, my veterinarian many times and still waiting for a paid claim reimbursement. They don't have a problem taking your money/funds monthly but absolutely refuse to give the said credit.

Thumbnail of user bernicet6
26 reviews
95 helpful votes
June 26th, 2015

Several years ago, Most of these animal protection / adoption agencies ( ASPCA, ETC.) offered very low cost spay and neutering, and their price to adopt homeless animals was very reasonable. Now, however, their prices are almost as expensive as pet shops and private breeders! These agencies are trying to put pet shops, " back yard breeders", and regular breeders out of business. It seems obvious to me that their goal is to run breeders out of business while they take over the business!

Thumbnail of user johnathant55
1 review
1 helpful vote
January 27th, 2024

I think it's awful that you spend 40 percent of every dollar on TV adds. And your ceo with bonus and benifets makes a million a year if you truly cared for the animals then you don't need my money

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Thumbnail of user bailey.norfolk
1 review
9 helpful votes
July 23rd, 2023

The American Society for the Prevention of Cruelty to Animals (ASPCA) has something it doesn't want you to know. Raising over $400 million a year from those weepy Sarah McLachlan commercials, the ASPCA spends little of that money on sheltering pets across America. The ceo makes over $800k an year! Instead of supporting animal welfare, the ASPCA is quickly converting to the largest PETA-like animal "liberation" group in the United States. (And the Humane Society of the United States, which runs similar ads, is even worse) don't give money to these rip off cons, give to you local shelter!

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Thumbnail of user bwillia123
1 review
12 helpful votes
July 4th, 2023

Today, on July 4,2023, I was stopped by 2 ASPCA donation reps upon entering and exiting my neighborhood pet supply store. I really wasn't in the position to donate at the time after purchasing food for my cat. However, being a pet owner on a budget, I asked if I could make a one-time donation instead of having to donate on a monthly basis (considering I also didn't want the hassle of having to cancel a subscription later on) and I was pretty much conned into making a $25 donation that included a monthly subscription anyway. Later, I realized after researching online that I could have made a one-time donation in "any amount" after I was made to feel like it was completely impossible to do face-to-face! I also read that only 77 cents of every dollar actually go towards the care of the animals and that the CEO is making $800,000 + a year! None of this made any sense to to me - a person who wasn't in the position to give in the first place! To make matters worse, I called the company to cancel my monthly subscription only to find that the office was closed today, July 4th - meanwhile, their reps are working to collect donations today. Unfortunately, this whole experience has completely changed my mind about donating to a charity such as the ASPCA ever again! My response will be a flat out "NO" next time!

Thumbnail of user lisag3081
1 review
11 helpful votes
April 28th, 2023

I was at a recent charity event for another pet rescue and the ASPCA was there and donated $100,000 to help out a partner charity. However, their administrative phone lines are horrible *******700) no one picks up and if you are trying to get an animal spayed or neutered that's even more pathetic (try this number: *******692) it's their posted spay number. I confronted the well-paid executive about this as she boasted about their spay/neuter clinic (it does not exist!). Their hospital is marginal--basic clinic (do not bring a sick pet here) as they offer limited services. They do offer however reasonably prices private cremation services and adoption.

Thumbnail of user amyriv89
1 review
2 helpful votes
February 24th, 2024

Instead of showing the good job they do. They show how bad the pets look when they find them. Insane

Thumbnail of user leroyd176
2 reviews
1 helpful vote
September 27th, 2023

All or most monies go to CEO. The aspca don't care about the animals just their pockets. Commercials are very sad and people want to help. But most monies go into their pockets, making millionaires.

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Thumbnail of user bk264
1 review
6 helpful votes
July 28th, 2023

The so called saving of animals by aspca is so bogus. They only spend a few cents for the animals the people running the bogus company make hundreds of thousands a year plus bonuses. I wouldn't give to these people ever there are legitimate companies that acts help animals but aspca isn't one

Thumbnail of user lanceb167
5 reviews
26 helpful votes
August 12th, 2022

This organization does little if anything to help animals. I recommend donating money to your local Humane Society. It will be money better spent, this organization spends more than 75% of the money donated to pay executives and board members.

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Thumbnail of user franklinm166
1 review
8 helpful votes
June 28th, 2023

I have pulled my funding and have applied it to other areas. In a non-profit organization, a CEO should not be making as much as they have reported...over $800,000.00

Thumbnail of user joelking84
1 review
1 helpful vote
December 29th, 2023

Had a friend that needed help with their animals after a devastating hurricane and they said that they couldn't help that they only take donations. Not help others

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