Assurance Wireless

No one knows what's going on! Their system that takes payments has been down over a month! They sent my account to collections over a mistake they made under $10 owed! Account got suspended due to this. No one knows what they're talking about they read from a script. I told them phone was shut off "Oh Amazing, I hope your day is going well" it's beyond infuriating to deal with. They lie and say issues are dealt with "in back" where there's no phone number and no call backs. Spent two days on the phone with these clowns! I recommend them to no one!

Asian service barely speak English! They will tell you anything,to get you to hang up! Stay away! All lies

I've had almost every cell carrier especially the free government phones and out of "ALL" paid or free assurance is the ONLY one that is TRULY unlimited including hotspot and WiFi never slows down never drops calls phone service is perfect only thing they need Lot if improvement on is their outsourced customers service thT is poorly trained and speaking to a supervisor is 100% impossible! But still it's worth it cause of service

Most of the time this phone drops calls, and you don't get very many GBs of data, so I have been utilizing a prepaid phone for most calls, except that their purchased data is burned through much faster than even Assurance. I have to carry around two phones now, in case I wish to browse Internet and make calls. The Assurance Schok phone loses battery power quickly, sometimes not making it through the day without letting it first go completely dead. After a few months it would sometimes run dead within hours just on Standby. Plus, these Schok phones don't have a removable battery if you want to perform a hard reset, and removing it would break the warranty.

I leave one star if I could I would leave zero. I'm not able to get money back for a phone that different than the one I had before. I can't get 80 dollars back. The customer service is dissatisfying. I asked to switch the phone and no customer service representative was able to help me.

I realize Assurance offers Free Cellphone Service however They have terrible standards I purchased Data and I meant to do it Once however The Site froze so not thinking it went through I did it again then when I discovered My error I phone Assurance after 3 Calls waiting 8 Days I got no refund so I am done with Them and I advise Others don't get them!

Phone would die out despite being fully charged within a week of receiving phone. They said they wouldn't replace it. Then phone totally died and would not replace it unless I pay $20 for shipping! What reputable company do that on a obviously defective product? And this was through the ACP program on my state that gives poor people the capability to have a connection for drs and my case neighbor and sister and they requested $20. After reading the rest of the reviews I am glad I didn't because I would have another broken phone and less $20.

Nothing problem since the beginning of October. After being a customer for 10 years with little or no problems they sent me five phones in a row that did not work. I didn't want to change my number but I had to. They also lied to me about returning the $40 that was on my account. I called one day and was told that the credit was issued on November 17th call the week later and was told it was issued on the 18th. You do not want to deal with this company

I was charged over a $100 for a phone which needed to be activated. After which I was given all kinds of wrong information, never refunded.
They know that number on their website does not work
Disconnected in ERROR 7 months later. Nor even renew time. I'm looking for a way to bring criminal charges against them for stealing money from me My bank says I have to get a refund from them but nobody will respond

If you just need a phone to just ring because you like the sound. This the company for you or perhaps you need a phone for an baby to play with go with assurance company soo unreliable to even hold an conversation if u pick up an say hello run have to run around the house to hear there voices pop in an out internet is a joke it's like dial up speed an only have 2g speed so if u need to use the Internet u be faster to go to the library because that one page will take the full trip to the library this service should be banned for infested the market with bs this company is compare to 99 cent services why u think the government cheap as chose them they knew your phone won't work

When you call assurance wireless to purchase minutes they suggest l you to purchase online. When you purchase 250 minutes online and you don't call them afterwards and tell them you purchased 250 for $6.88 you ONLY get 50 minutes. (They charge you 10¢ a minute instead of giving you your 250 minutes if you don't call.them) When you call them and complained they tell you to purchase another 250 minutes for $6:88 which you will get ONLY if you call them otherwise you only get 50 minutes. Why should I pay for something I already paid for. They cheated me out of 200 minutes. How much money are they pocketing by this underhanded practice. If you purchase 250 minutes online make sure you call them or they will cheat you out of 200 minutes. I would post a picture of purchase but it is on my bank statement which I will not post for obvious reasons.

Thank you so much for the free service and free phones each month and unlimited talk and text and high-speed data plus 10 GB of hotspot I want to thank you so so much for your time your reps you're shipping off the phone on time or late it doesn't matter but I really appreciate the phone the service did delivery time the delivery date that it comes at 8:00 a.m. or 8:00 p.m. I just I just love service with you guys I hope you guys understand that I will always always will turn off what you need and I always give that back to you thank you so much you made my day I will rule my day with you think thank you so so much full you're free stuff that you give to us thank you thank you thank you thank you

We need a lawfirm to represent all that have been emotionally abused by the practices of assurance wireless and t mobil they are continuing with the practices that got them a ******* million fine.I want to sue for the emotionnal distress they have caused not to mention the loss of service and complete disregard for the settelment reached with the fcc in 2021.they need to be held accountable.

I made a mistake and applied for another service for another product and was cut off Assurance. I have been hung up on, lied to and disrespected about receiving another phone in which I applied for on January 12,2024. I find out today, January 21,2024, the phone has not been sent after being told on several occasions I woul be receiving a new phone this week. The representatives have no care, concern or accountability! A phone is so very important to have. Please help me! Sheila *******047 and *******@cs.com.

They have a man in Lorain ohio stealing people's information! I call customer service and ask to speak with someone who would be able to locate who their worker is and this foreigner told me "it's not my worker it's you"! I'm unable to use my credit because the man that signed me up keeps transferring it to other people! He's charging $10 to anyone who is not eligible to receive the free phone! ONLY WAY TO GET THE PHONE WITHOUT BEING ELIGIBLE IS TO USE SOMEONE WHO IS ELIGIBLE!

They don't honor their warranty and they charge you fee for fixing or replacing your phone. I paid $49.00 monthly and when I need their service then they ask to charge additional fees. Don't recommend them

Assurance wireless sent me a replacement phone because the original phone they sent me wasn't compatible with the laundry app I needed at my apartment complex. The replacement phone they sent me, the screen keeps getting dark, to where I can barely see anything on the screen. I contacted Assurance wireless a week ago to have the phone replaced, but they told me I would be required to pay a shipping fee of $20.00 for the replacement phone. I explained that I was very low income and was the reason why I chose to become a customer in the first place, and that I couldn't afford the $20.00 shipping fee. They pretty much told me "oh well, no $20.00, no replacement phone". I have been an Assurance wireless customer for around 4 years now, but I guess I'll be looking for a different low income phone service now. Extremely disappointing.

I have used them for several years. The garbage phone they provide started to lose battery service while still under warranty. The division to replace the phone under warranty REFUSES to return calls to arrange the replacement. I must charge my phone several times/day to keep it working.I goes from 90% to 0% overnight in less than 7-8 hours. I use it very little each day. As a senior I keep it more for emergency contact and a few texts. It may not have life to make an emergency call. It won't load some programs that would benefit me, and is so loaded with their garbage that I have little memory to use anyway. Warranty requires a free replacement phone. Complaints to the FCC won't get them to honor their obligations either. They were required to respond by the FCC but silence reigns!

I just got off the phone a little while ago with some outsourced Indian customer service guy because I'd upgraded my Internet Connectivity in November because the regular android phone they provided me is so slow and crappy I hate using it, and all the correspondence I've received regarding the upgrade clearly states that the government subsidized upgraded service INCLUDES a new Smartphone, and yet I've not received one a whole month later! This guy acted smug, stating that is for new customers only" and said in 7 days I'd "get an update" from their "legal department" as if this "legal department" had a leg to stand on (which they don't). This is clear-cut breach of contract. Nowhere in the numerous marketing mailings previous, nor the two letters I received AFTER I upgraded did it state this is for new customers only. I did say to him that if people were to file a class-action suit Assurance Wireless would lose, and that I'm sure I'm not the only customer who has noticed this bait and switch they are trying to pull off. I said it would be best if they just honor the promise they made in writing numerous times than to suffer the humiliation of having the government conduct a probe and rescind the funds from them and possible legal action from customers. I told him that maybe some customers would fall for his lame excuse, but not me, as I know enough about the law to understand that they are false advertising and breaching an agreement. Attached are two letters I received both dated November 20th promising the new smartphone as part of the new upgraded package. One letter even goes so far as to remind me to activate the "new Smartphone" when I receive it and tells me instructions for how to set it up.

I think we all should call our members of Congress and report this, and file an official complaint with the Federal Trade Commission and the FCC (Federal Communications Commission).

I'd be happy to go with another company that does honor their agreements and have the government do a chargeback of all the funding they issued Assurance Wireless.

I have had assurance wireless for not even a year!
And had the worst service ever it started with the phone I got won't keep a charge, then this month (feb 2024) my service was out on February 13 th service refilled on Feb 14th but since then i can't call or use my data my texts take to long I called customer service 9 times since the February 14 and still no service this is bull i need my phone service and no one can fix my service and i can't pay for another phone
I won't ever recommend this company to anybody stay away from assurance wireless If you need a phone service

Assurance wireless is good. Sometimes and awwway good. Ween they answerthephone.and restane my phone.

You qualify but jumping through hoops to get it hooked up. Complete waste of time. Scam don't call this company

I am happy with service and reasonable service plan. I received an awesome phone that is easy for me to see and use! Customer service has been greatly helpful and knowledgeable. Thank you