Asus

Their laptops are durable! Let me just start by saying that. I used one of their laptops for almost three years and it did not break or anything. Had some problems with the audio but the tech service had that fixed within the insured term.
They can build quality electronics, reliable. Can't say that they are too innovative since they are just going with the flow, and their smartphones do not have a lot of prominence in the market. Anyway a solid choice for computers i guess

Bought a gpu for 900$ and i have never used it before its been more than 3 months since i bought it! No display i sent it for RMA and fedex said they lost the gou i dont know how then asus received it 2 weeks later when i payed 60$ shipping. When they received they said it worked well but it was a whole lie! It came back how i sent it! Got on the phone with them all they do is argue back to you and not try to resolve. I sent it back to them. They refuse to give me a replacement i dont know what to do anymore.

Both the motherboard and processor boards of my high end ASUS laptop failed after 2.5 years of moderate use. ASUS customer support management did not care about the poor quality of its product, and instead offered to fix the laptop at 300% over their cost. In essence, ASUS wanted to profit from its failed product. I will never again buy an ASUS laptop and I highly recommend that other not buy an ASUS laptop due to its abysmal quality. I have purchased computer since 1982 and have never been more dissatisfied with my computer purchase.

12 months ago I bought their ASUS TUF Gaming A15 laptop with 16 GB of RAM and a RTX 3050 graphics card, and after a year of use I can say that this is a truly excellent device. Let's start with its advantages:

- Firstly, the performance of this laptop allows you to play modern games at medium-high settings. Although this laptop is marketed as a gaming laptop, you need to keep in mind that it is quite budget-friendly in the gaming department and if you want to play 2024 games on ultra settings, you will have to shell out two to three times more money for the laptop.
- I do a lot of video editing, so it was important that the laptop was suitable for such tasks. In my experience, it is good enough for comfortable editing of FullHD videos. However, I have not tested it with 4K content.
- Battery life is about 3 hours, but by minimizing the screen brightness, the notebook can work for 5 hours on battery power

I will only mention one point as a disadvantage:

- Under high loads (for example, heavy gaming), the laptop gets very hot and the fan makes a hum. You can use it, but it definitely causes discomfort.

Overall, the laptop is very decent and so far copes with the tasks for which it was purchased. I don't regret my purchase, despite the shortcomings.

I needed a laptop fast. The store I went to was sold out of the HP I wanted to purchase so I ended up going with ASUS as I remembered a computer tech telling me ASUS was good, he said not ACER. But ASUS! It's been over 6 months I've been working with mine and I felt the need to post a review on how great my experience has been, way better than HP, for sure. Super satisfied and will definitely return to ASUS for future needs.

They do not handle RMAs well. I've just had a horiffic experience with them. Trying to commmunicate with them is difficult. I paid for overnight shipping on return, they sent it ground. Oh, and as of right now... 3 days after the "ground" delivery date it still hasn't arrived. Do not buy ASUS, because if it breaks down (I've had 2 that do) your RMA experience will be a nightmare if it's anything like mine. Chat that doesn't work, long hold times, a process from the early 90s, agent's who don't know much about computers, it just goes on. Search ASUS RMA experience online.

Very cool company for computer hardware I have a lot of things made by them in my house and I wish everyone to buy and test at least some like video, motherboards, phones, laptops and etc etc. Site is super usefull and safe absolutely.

A Pile of Junk.
My experience with the ASUS laptop has been quite disappointing. Apparently and unfortunately, just two weeks after the warranty expired, I encountered a significant issue with the computer's Realtek Wi-Fi connectivity. When I reached out to the company for assistance, they did attempt to help, but they informed me that resolving the issue would come at a cost of $80.00. After three calls, it seemed like they were rather indifferent to my predicament, which was somewhat frustrating. Their (twice) suggested troubleshooting step was simply to unplug and restart the computer, which didn't resolve the problem. The last troubleshooting was to go and buy an ethernet wire.

In light of my experience, I would caution others against making a purchase from this company. It's unfortunate, but I believe that my rating accurately reflects the quality of their products and customer support. A single star was the lowest I could possibly go; wish I had a zero-rating option. Please read ALL reviews before buying this pile of JUNK.

I bought this computer brand new and it's been stuck on the BIOS screen out of nowhere. I am being told I have to pay $85 for them to even diagnose it and then pay for the repair for an HDD. They literally sent me a computer with no hard disk drive in it. This is the most ridiculous piece of junk I've ever bought!

Tried to contact Asus via their instructed Covid Policy method last year. Which required submitting online a repair ticket. After submitting everything, I was to receive a response within 48 hours. This response never came. I tried this probably 3-4 times and gave up. Now they finally have people you can talk to, however, I missed the window of the warranty coverage. Customer services ZERO stars in my opinion.

They have two shipping facilities I can send it to either the other side of Toronto many hours away or in the USA and pay shipping even though I'm under warranty still garbage product lasted 7 months and won't turn on now.

I will never buy another piece of asus hardware after the nightmare of buying this pos g15 laptop. Its been nothing but trouble since the day I got it. The network card constantly crashes and resets. Or just stops working period. The screen randomly won't turn on after a shutdown. Its a glorified paperweight. Just trying to contact asus was a nightmare of its own. Wasted a whole day on hold just to get disconnected. If I could rate a zero I would. As far as I'm concerned asus is a company of thieves and scammers.

Buyer beware. The Zenbook Duo that I wanted wasn't available to see in person at Best Buy, so I purchased it from the ASUS store. While the design is cool, the screen graphics on the base model (not the Pro) were HORRIBLE. Basic PDFs were tough to read. Spent $1,300 more on the Zenbook Duo 14 Pro and was notified of a 16% return fee when I went to return the original computer. Just ridiculous on both fronts. I gave it the extra star because the extra monitor on the keyboard is a neat feature although I've heard it overheats.

Love my ROG laptop from Asus. Amazing quality for the money I paid. Recommend this brand to all of the people asking me for advice.

I got a portable ASUS monitor. I didn't use it for a month. When I finally went to use it to find it didn't work. I packaged it up and sent it ASUS for a warranty repair. I get a notice back that there is a scratch on the screen so the warranty is void. They didn't even examine why the monitor wouldn't turn on. They send a picture of the scratch and said too bad. By the way, we will fix it for you but it will cost you more than going out an buying another one. Runaway from ASUS products. You learn about a company when things go bad. ASUS is a terrible company.

Great customer service. Keen enough price on product and delivered in good time. Love this product! No issues - timely delivery (earlier than expected), well packaged and good quality laptops.

Here I bought my first computer to college. More than 3 years it is working ok. I had only once fixed some details but the company made it for my guarantee.

After 5 months my son's gaming laptop faced the death black screen problem. When we sent the computer to repair they came up with several different excuses until they just claimed that the USBs ports are rusted and as so they will not replace the motherboard which causes the problem. This is really frustrating. I really don't recommend to buy anything from this company

Asus used to make better products. Even now I'm writing this message using a 2012 bough laptop. It has its problems but it still working without any repair. But when I have bought a laptop for my mom last year and had to repair it now. I put 4 stars in the hope that the quality of future Asus products will be the same once more.

I have been buying ASUS products for many years as most serious gamers do. My last experience I have to say is not good. I use a ASUS ROG STRIX, the Laptop operates fine, but here are the bad points. While I understand them no longer having disc drives, I have no idea when they have no SD card Slot. I had to buy a converter in order to use my SD cards.

ASUS laptop broke, was still in warranty, I did absolutely nothing to damage the laptop, took great care of it was 100% down to the manufacturing.

My laptop broke only a few days before I was travelling to Peru and I needed my laptop, as I had read how slow the ASUS warranty was to repair I took it somewhere else in Newcastle first to see if they could fix it before I left. They told me it would be around £100 but they couldn't for 2 weeks so I sent it to ASUS as I still had a warranty.

I sent it off as it was part of the warranty. They then told me that they would charge me £250 to fix it, if wanted it sent back unrepaired they would charge me £50!
Terrible never again

I bought an asus from walmart.com, i returned the laptop to a walmart store in my town, (the lap top would not charge or com on) they refused to take it because it was over 30 days old, I d DID NOT purchase an extra warrenty, i called walmart.com, no i could not return it, they said call asus, i called asus, they said they would not take it back, they said go back to walmart.com-they connected me to a person #4-this customer rep. Suggested i press the start and reset button at the same time. A miracle the lap top came on.
This is after i made a trip to a walmart store and spent 55 minutes on the phone with walmart.com and asus-i will never again purchase another product from asus.

Never had any sort of problems with Asus.com. All the gaming technology you need. The tech is always on point