Alibaba.com

Very trusted application friendly seller, Delivery on time, in safe condition,
The goods sent correspond to the original description

I ordered a laptop charger. They had delivery date in 15 days, but I received my product in 12.
Price was nice. Delivery was as scheduled. It was my first purchase, but I will trust alibaba again.

If you are going to order via Alibaba.com = be prepared to lose your transaction fees, even if the deals do not go through. There are too many scams and sellers who are not genuine producers/factories and I don't think due diligence is being done by Alibaba, from the amount of sellers approaching me. A few deals fell through - and ended up getting my refunds after a lot of hassles. And my transaction fees are not refundable - which is not right in the first place. The customer service is poor in attitude. Felt very cheated.

How would you feel to wake up 1 day and to find that these scums have charged your expired MasterCard with $9,000, without even MasterCard to find out in how they did it, without me or MasterCard receiving any authorisation or other request?

You may say it is magic!

Well, what ever way they did that, their act constitutes a CRIMINAL ACTION, DESERVING THE COMPANY TO BE PUNISHED AND CLOSED DOWN.

Need not to say, when I made the an earlier claim, instead of investigating my claim and refunding me with the money they charged me even an extra 3% for this non-existent protection, they started retaliating me; first by blocking my account for 36 hours, me not being able to pay for my orders, and then by blocking almost all of my debit and credit cards.

It seems they grew so big, even the Chinese law firms are afraid and refusing of accepting cases against them.

Their latest attempt to steal money without my knowledge and consent, gives me the right to warn people and advice them NOT to buy from these crooks and if you have used a credit card already, please cancel it, as you will run the same risk of being robbed like me!

I do thank Hellenic Bank and MasterCard for reversing back the money stolen within 24 hours!

I wait from them now to refund me the other $9,000 Alibaba is refusing to refund me.

By the way, their real name is not Alibaba but Ali Baba, the chief of the 40 thieves!

I have full set of evidence to prove of what i say against them.

Their are thieves and you better keep away!

I give a 5 stars to the stores you can purchase directly from that do not hide their REAL price and lie in their adds. The ads on Alibaba should be regulated so much more. Fraudulent ads should be deleted. That is false advertisement, and criminal. There is no way to report the stores that are being criminal. This should be a main concern of Alibaba. Obviously it is not. I understand they is shipping cost, But when you asked for a quote and the quote is 100% more than what is advertised without shipping, that is an issue. Then again when they tell you oh that's the 2017 prizes, does that make sense to anyone.

I purchased some venue decorations items worth almost £12,000, just to warn others on alibaba, the seller I guess is trying to scam me by not delivering since last year November up till now, seller uploaded fake shipping details saying I received my orders, alibaba is not helping as they keep asking for evidence I'd provided several times, I had to contact PayPal and my bank, we are still on it, but I think its more of an organised crime on alibaba side, even my bank told me I've waited too long but I guess seller was deliberately buy time by telling different stories all the time.

Their trade "assurance" is a joke, it doesn't assure anything except being a huge pain and refunding only 10% of a $6000 order. I will absolutely never ever be using Alibaba ever again and will shout the horrors of this experience to everyone I know, every social media account I can get a hold of, and every review site known to man. I've lost a total of $10,000 on this ordeal and as far as I'm concerned they can go kick rocks.

I have bought many more products from this website the are good in quality and cheap in price as compaire to other brands

I ordered a phone from this site and see below the business card of King Q. He calls himself. This was Oct 2021 and I'm yet to see my package. I put a trace and it's in the system as delivered. I went to delivery warehouse which is Aramex Carriers. It shows in their system as in the warehouse but when searched they found no package. This guy is good that he can send bogus shipping and tracking info. I learned my lesson everyone please stay away from this site and especially this King Q

Alibaba tries to be very helpful but they let anybody sell on their platform, there are total scam artists who will send you partial orders and then try to receive more shipping fees, Alibaba is very slow in resolving the issue and the language barrier through customer service and the sellers is very frustrating, beware who you buy from I've had some good sellers but they're hard to find

Awful customer service, I trusted Alibaba due to its trade assurance claims.
As it turned out the system is flawed and in my case I couldn't apply for a claim for my faulty and damaged products as their claim form did not recognise my bank, when raised they wasted my time until the due date had past, wouldn't recommend, false claims and bad Customer service

Keep it up, I bought a basketball net and it came very clean and without any damage. They sell pretty good stuff, also very cheap prices below the average. I fully recommend this.

It is a one-stop shop. You find everything and their effective payment procedure, customer's money is always safe from scammers

Order some smart watches and they are shipped to wrong state contact the seller she sad don't waste my time guess what I'm never gonna buy anything from them again alibaba just trying to be Amazon which they never be

I never got my refund! Plus this company charged my account two times without my consent. Shady company.

Best online store for me I can get all I need anytime and anywhere with the cheapest price and every time I have required date for the delivery it always arrived on or before my ETA

Was delighted to receive your X-PACK 1 drone as a holiday gift am anxious to take it up for first flight!
Would make one suggestion though, before I do.
The translation to English in your Operations Model booklet is "choppy" at best.
And can be a bit confusing to your users.
Example "To disassembly, press the battery buckle button, and pull back "
More clarity in English would help assure no accidents for your users, both young and old.
My staff people might be able to help, see -- www.NextGenMedia.org
Use "*******@NextGenMedia.org -- for fastest results.

Thank you.

I bought an iphone 12promax on your website for a couple of years it has been working without any problems, thank you very much that you have such a high-quality product

Pred dvomi mesiacmi som si objednal a zaplatil 2x repasovaný samsung S22 Ultra, po mesiaci mi prišiel baliček a v nom 1xIPHONE 13-napodobenina. Tak som napísal na podporu že čo sa mi stalo-chceli odo mna nech im pošlem detaily (fotky daneho zariadenia, samotný balíček-adresu odkial to prišlo a pod)Ak si myslíte že som uspel a peniaze mi vrátili... tak ste na velkom omyle. Jejich rozhodnutie"všetko je vporiadku a žiadne peniaze mi nevrátia" Som na nich velmi nahnevaný a určite mikomu neodporúčam nakupovať na tejto stranke! Záver: Po dvoch mesiacoch nemam ani peniaze ani telefony.! Ak si budete pytať svoje peniaze späť, tak nemate šancu Ešte raz vôbec neodporúčam:

Ordered a crypto miner from a merchant on Alibaba. After 3 weeks of no communication they finally shipped it. What arrived was a poorly packaged and non operational Miner. They just threw it in a box with some loose plastic stuffed inside. I applied for a refund through the Alibaba trade assurance program. They rejected the claim and left me stuck with a $7,800 worthless piece of junk. Don't make the mistake of thinking that they operate like Amazon or Ebay. Nothing more than the opposit is true. Their trade assurance is a scam. I will never do business with them again.

I'm a big fan of Alibaba. For getting products at cheap rate and high quality products, Alibaba would top the list. Always had very good experience.

Our first transaction with Alibaba was the worst experience we had in the last 20 years in business. We purchased some stock to the value of USD 1200 to try out a factory. About 60% of the stock arrived to us damaged and 10% of the stock was wrong – in other words 70% of the stock we cannot sell and it is going in the rubbish bin.
We then opened 2 claims for the damaged stock, one with the factory (Shenzhen U Decoration Materials Co., Ltd) and one with the shipping company. After multiple emails back and forth, Alibaba said the factory and the shipping company were not responsible for the damage as "the damage was not big and it is difficult to say who caused the damaged". Nice one!
Regarding the incorrect stock that we didn't order but we paid for, the factory actually admitted liability for the mistake in writing but Alibaba said the stock was close enough to what we wanted so the best they could do was 50% refund. Unbelievable!
Throughout this whole experience, it was very obvious to us that Alibaba was on their Country seller's side at all times. And Alibaba simply refused to answer our clear and simple questions about their refund rules and other basic questions that we had. They have a very vague script and they stick to it repeating the same story in every email. Alibaba's service is sub-standard and their impartiality is non-existent. And by the way the Trade Representative, simply closed the case with ZERO refund. What a joke.
If you think Trade Assurance protected you, think again. And buying product from Shenzhen U Decoration Materials, it should NEVER be on your list.
We personally will stay away from Alibaba in future.

Was sold counterfeit nvidia graphics cards. They were supposed to be " no brand 1060 6gb cards. " the device i. D was modified to lie and say 1060 6gb when they were clearly GTS 450 models as per GPUZ report. They also contained nvidia trademark stickers. I Provided clear evidence they were counterfeit and they refused to refund my purchase. Then I started getting whatsapp scam attemp messages after complaining to alibaba. I rarely use whatsapp but alibaba request your whatsapp info so clearly the scam attempts are through their website.