AutoShippingToday

Auto Shipping Today, LLC Review STAY AWAY FROM THIS COMPANY! The owner of Auto Shipping Today, LLC, Joe Palladino and I entered into a contract on 10/8/15 for the purpose of shipping my vehicle from MA to FLA. The deposit of $245.00 was processed on 10/9/15. During the October conversations, it was agreed that the car would be picked up two to three days after Christmas. Several days prior to Christmas, Mr. Palladino informed me that my car would be picked up on 12/29, as I needed it to arrive in Florida on 1/2/16. Hence, I made my arrangements accordingly. On 12/28, I received a call from Dustin (one of Mr. Palladino's minions) that my car was going to be picked up on that day. I informed Dustin that I was not prepared and that the company needed to adhere to the date provided by the owner. He assured me that the truckers called in every fifteen minutes and the next day would be fine, as agreed upon. I had not heard from the company by 1:30 so I decided to contact them. I spoke with a young man who clearly strung me along for six hours. Additionally, the majority of my calls went unanswered and the messages that I left were ignored. I called Mr. Palladino's voice mail and left a message. He didn't respond so I emailed him. He responded by telling me that he was out of the office and that I should call Customer Service, which were the very people who were ignoring me. At 7:30 p.m., I spoke with the same young man and he proceeded to complain that he works from 4:00 a.m. to 5:30 p.m. seven days per week. I informed him that had nothing to do with my car getting to FLA and those hours were his choice. (Who cares?) He then attempted to compare Auto Shipping Today with Nordstrom, which made absolutely no sense at all! The bottom line is that my car was not picked up. I began calling at noon time the next day. Once again, the calls and messages were ignored until I emailed Mr. Palladino telling him that I was going to have to cancel our arrangement and that I wanted my $245.00 returned. He responded very quickly and stated that he had a driver but would submit an additional order (another lie). My thinking was that if he had a driver, why would he duplicate the order. Needless to say, there was never a driver and I was left hanging yet again. I called for the rest of the evening, where one of many calls was answered. I was told that my job was a priority and I would be contacted shortly. I never heard from the company that evening. We now come to New Years Eve and my plans have been totally turned upside down. Additionally, I was so stressed out thinking that I would have to drive to Florida by myself. On New Years Eve morning, I emailed Mr. Palladino and told him to cancel the contract. He told me that he had a driver on the previous evening but his company was unable to reach me. I responded that that remark was a lie, in that I checked my incoming call log as well as my email and had not received any messages. I informed Mr. Palladino that as a sixty-seven year old woman with a herniated disc, I was being forced to drive my vehicle to Florida by myself. He returned my email and asked if he found a driver, would I be interested. I told him that I would and never heard from him again. I have since sent Mr. Palladino two days worth of emails requesting my refund. It is hardly surprising that he has not responded. Additionally, I lost $135.00 with Jet Blue because I had to cancel; I paid $135.00 for a hotel room on the way down; four tanks of gas and meals. By the time I reached Florida, my back was on fire and I was barely able to walk. Mr. Palladino and his minions are bold faced liars. They are deceitful and will say anything it takes to keep a client on a string. This is an extremely unreliable company to deal with. I highly recommend that whoever needs their vehicle transported to another location, should definitely use a more reputable firm.