• BackgroundAlert

BackgroundAlert

Ratings On Other Platforms

Better Business Bureau
1 / 5

Overview

BackgroundAlert has a rating of 1.07 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BackgroundAlert most frequently mention credit card, and customer service problems. BackgroundAlert ranks 51st among Background Check sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    2
  • Quality
    2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • But contacted my credit card company and got that fixed.
  • I upgraded for $19.95 to get all information and got nothing.
How would you rate BackgroundAlert?
Top Positive Review

“Good experience with this company”

Rita R.
4/8/16

I felt that the information in the report I wanted was inadequate for my purposes. I contacted customer service and cancelled on the same day I signed up. They asked the reason for my requesting cancellation; they gave me a full refund and cancelled future billings. The customer service rep was very courteous and non-confrontational. I cannot recommend this site for the quality of the background reports but I had a good experience with customer service.

Top Critical Review

“Life lock”

J W.
11/17/22

My Lifelock alerted me that BackgroundAlert.com was selling my info in the dark web. I have never used them. LifeLock to me to the remove page and they want me to upload a drivers License. I would not. Be afraid of this network

Reviews (58)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (13) information (31) premium report (3) background check (4) 6 months (3) customer service (7)
Thumbnail of user jw1055
1 review
0 helpful votes
November 17th, 2022

My Lifelock alerted me that BackgroundAlert.com was selling my info in the dark web. I have never used them. LifeLock to me to the remove page and they want me to upload a drivers License. I would not. Be afraid of this network

Tip for consumers:
Try his is for an account I never used. They were turned in to me from Life Lock as a warning that they had my info on the dark web

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobr110
1 review
6 helpful votes
March 28th, 2017

Some months ago I paid $1.00 for very limited information and it appears that when you subscribe to the $1 they then sign you up as a member. My card was charged $29,99 and I disputed this and demanded a full refund. I told them if them if they did not retract this charge that I would call my Visa card and have them dispute the charge which they did. This company is useless and scammers

Thumbnail of user dianeg42
1 review
16 helpful votes
March 2nd, 2016

They offer you a $1.00 trial and then charge your card $29.95. The report I got was on myself and had multiple people with my same first and last name from around the country with many crimes from traffic tickets to felony convictions. The list of aliases that I supposedly had used had different middle names Id never used and some creative distortions of my last name. I wouldnt use this for anything but a joke. Dont waste your money and seriously dont believe what you read.

Thumbnail of user redk3
4 reviews
4 helpful votes
March 10th, 2017

I didn't find these reviews when I first went looking. Paid my fee and was surprised to be hit with an upsell to get 'everything' for another $20.00. What the hell... I cancelled immediately.

Tip for consumers:
Stay Away!

Service
Value
Returns
Quality
Thumbnail of user theresat29
2 reviews
5 helpful votes
April 17th, 2017

Want a one-time payment to see a single report (probably yourself)? That's the option I clicked but found I was getting recurring charges monthly.

No emails from the site aside from my initial purchase, your dashboard when you log in doesn't say anything about your subscriptions (just lists the report[s] you've pulled), and you cancel via this *tiny* little option at the very bottom of the page).

So if you need to use their service, know that you'll need to immediately "cancel" through that link unless you want ninja-charges on your account.

Thumbnail of user gloriat19
11 reviews
54 helpful votes
April 6th, 2016

I was billed for a inadequate background check supposed to be $9.95 a month. My credit card was billed 22.95 at a little after 4am this morning. The information didn't even have all the information I was told I would receive and parts were very inadequate. Reporting them, sent email and will cancel my card as soon as I speak to my cardholder normal business hours. Don't give them your information, they are totally dishonest.

Thumbnail of user susanc122
1 review
20 helpful votes
September 25th, 2015

I was trying to locate a missing relative to advise them of a death in the family. I paid $23.99 for the "free search" which did not include a phone number - that was 19.99 more. I drove 40 miles to the address they gave, only to find out the person I was looking for had not lived there in at least 5 years, if ever. I called to complain and cancel. They offered a 25% refund for the useless advice.

Thumbnail of user kimr114
1 review
4 helpful votes
May 16th, 2017

The only thing they supplied me was the name, age, & birthday, & some old addresses. They said the person had a clean criminal background and yet I bailed them out of jail this past year! She still has another criminal charge against her that has not gone to court yet!
The WORST - A WASTE OF MONEY!

Thumbnail of user paulr141
1 review
21 helpful votes
February 2nd, 2016

I agreed to the $1 charge for a 5 day membership and found that I was charged $5. But contacted my credit card company and got that fixed. Also, the provide NO real in depth information unless you purchase the premium package. Look out folks. These guys are scammers.

Thumbnail of user elenak31
4 reviews
13 helpful votes
January 17th, 2017

Wasted money. Information is incomplete - I was looking for my own info - needed a date, and it does not have any records aside from the name change: no marriage and divorce dates, no addresses, etc.

Thumbnail of user paiulh
1 review
12 helpful votes
October 22nd, 2016

They are a terrible company that charges you $22.95 when you don't know it. They make it look like one-time purchase and then they take your personal information and use it to their benefit and charge your credit card without you knowing it. They are very unscrupulous and dishonest. They make their money by charging your card before you realize it and then when you cancel they won't refund you because you didn't read the fine print.

Thumbnail of user nancyg92
1 review
4 helpful votes
February 13th, 2017

Purchased the one month and when I went in my information was incorrect including my marital status and then it wanted another 19.99 from for the the "premier" information. Called the bank and stopped my purchase and complaoned to the service. The customer service woman told me I needed to contact someone to correct my information and it was not their fault. I told her I was cancelling.

Thumbnail of user cynthiak6
12 reviews
47 helpful votes
March 16th, 2015

"BackgroundAlert" should set off alarm bells just by the sheer stupidity of its name. Always assume that "background info" pay sites are scams. I can find out almost anything about anyone on FamilySearch for free. It's not even connected to stupid Ancestry.com, amazingly, which seems to have practically cornered the market on everybody's personal details. BlackBook is another good source of free information. Try those options before you haul out a credit card and throw your money away on rip-off sites like BackgroundAlert.

Thumbnail of user robertb423
1 review
3 helpful votes
February 26th, 2017

I did not sign up for any monthly program from you please stop taking money from my account.

Robert Beckley

Tip for consumers:
Don't they are the lowest of lows.

Thumbnail of user karlah11
1 review
3 helpful votes
February 22nd, 2017

WHAT A SCAM Why isn't the better business doing anything about this? I signed up to get a copy of divorce papers from 2007. Not only were the divorce papers not found the marriage certificate was not found either. I then searched for my own public records and found nothing. When I saw a charge of $59.00 I was furious. RIPOFF.

Thumbnail of user andrewt48
2 reviews
18 helpful votes
February 19th, 2015

Ran a check on myself and there was no information and it even had my birthdate wrong. Terrible! Do not waste your money!

Thumbnail of user williamh193
1 review
14 helpful votes
September 8th, 2016

Please do not waste your money on backgroundalert.com. You pay a fee of $22.95 to get a small amount of information. Then you read for $19.99 you can get a premium report. Well there may have been a little more information, but just a little. Big waste of money, I called for a refund and was told I could only get 50% of the premium charge $9.97. What a waste of money... Go to lexisnexis.com and get a much more comprehensive report for free. Accurint division@ *******011

Thumbnail of user pjc11
14 reviews
11 helpful votes
May 7th, 2017

I agree with all the other reviewers it's a waste of time and money zero information and most of it is not current or even correct. They only refund some of your money you pay to get scammed by this company.

Thumbnail of user deeb53
1 review
20 helpful votes
January 11th, 2016

This is not a reputable company. Once you sign up you get very little information and then they ask for additional fee to get a more detailed report or information. Very dishonest company. Stay far, far away from this site and company.

Thumbnail of user jakes85
1 review
3 helpful votes
February 5th, 2017

You get minimal information, and it is very superficial. Then they want to charge you again to get their Premium report. Waste of money. Go elsewhere.

Thumbnail of user lindat177
1 review
2 helpful votes
April 15th, 2018

They told me I could get all the info I needed for 22.95 for 1 month.
All they told me for that was, there wasnt any marriage records for her. I know she has been married more than 2 times!

Thumbnail of user chrisp183
1 review
3 helpful votes
February 7th, 2017

These people rip people off. When I called, they knew why off the rip and canceled my account immediately. They know full well they are ripping people off. I dont know how to sue them but maybe someone else out there does and I can be a part of it. I know I wont get $#*! but stopping these $#*!s from ripping off people is enough for me.

I complained and $#*!ed to my cc company. They reimbursed me for all the services this scam tried to take from me. I HIGHLY suggest you fight them and do the same until they change their ways. I got my refund. You should too.

Thumbnail of user yonr
1 review
6 helpful votes
March 28th, 2017

Scroundrels!
I just called BackgroundAlert.com to opt out from having private information available to the public and they told me "No. Anyone will be able to access your personal, sealed records. Sorry" They are damaging my reputation and they won't bring down MY sensitive, classified information!

Thumbnail of user danielt48
4 reviews
40 helpful votes
February 10th, 2015

I cant believe the law will let scumbag companies like backgroundalert.com rip you off like they do. The info that I got for $22.95 gave just the name and address of the person which I can get anywhere. I upgraded for $19.95 to get all information and got nothing.
They should put these bastards in jail for fraud.

Thumbnail of user herei
1 review
15 helpful votes
July 25th, 2015

This service could not even pull my marriage record and failed miserably to find anything else beyond my name and address history. They lure you in and once you've paid you get almost zero results with option after option to by upgraded searches. Save your money and look up all the free records online yourself.

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Company Representative

Thumbnail of user isabellak16
Isabella K.

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