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Barclays US has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Barclays US ranks 63rd among Customer Service sites.
Contacted credit card customer service in order to dispute a charge of $ 42.22. It was a completely frustrating, and ridiculous experience. They did NOT want to dispute this charge. They asked questions like, " Do you have proof of purchase?" WHAT! The credit card statement is proof of purchase! The customer service rep. Was just plain weird. He kept changing the subject, talking about anything but the dispute. Also telling me how " difficult, " the " back office," was to deal with, and how hard a dispute was to file. The entire experience left me very unhappy. I don't know what this companies problem is, but as soon as my home loan application is approved, I'm cutting the card up and sending it back!
Contacted credit card customer service in order to dispute a charge of $ 42.22. It was a completely frustrating, and ridiculous experience. They did NOT want to dispute this charge. They asked questions like,
" Do you have proof of purchase?" WHAT! The credit card statement is proof of purchase! The customer service rep. Was just plain weird. He kept changing the subject, talking about anything but the dispute. Also telling me how " difficult, " the " back office," was to deal with, and how hard a dispute was to file. The entire experience left me very unhappy. I don't know what this companies problem is, but as soon as my home loan application is approved, I'm cutting the card up and sending it back!
Tip for consumers:
How awful Barclay Card customer service is.
Products used:
Cosmetics
This is the worst credit card to have! Please if you can, avoid opening one! Customer service is awful. I misunderstood a promotion in which they offered 0 % balance transfers after a fee on the transfer; I thought it offered 0% on purchases as well. I called customer service to inquire about the possibiblity of waiving the fee I had paid on the transfer since I was going to pay the whole balance off on the next statement date. So I first spoke with agent Tess who put me on hold but then disconnected me while contanctinge her supervisor. I called again and asked to speak with a manager. Manager Laura came on the line next. Laura was the rudest and inflexible person I'ver ever delt with. She said to me: "you shouldn't done the transfer if you didn't want to pay the fee!", and that was that! No help! I will basically pay $52 to the bank for a $0 balance account starting next month. Thank you Laura for being so understanding.
I don't recommend this card.
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