BeachCamera has a rating of 3.35 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. BeachCamera ranks 18th among Camera sites.
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I purchased a refurbished Sony A80CL 4k. The delivery was earlier than promised arriving in great condition. The mounting screws were missing and upon installation I noticed a dent in the bezel and some scratches. Both matters quickly handled by customer service manager Angel by phone and text. He took ownership of the problems and even followed up during busy holiday season. Recommended!
I ordered a $300 watch from them, and no shipment was generated. After countless emails and calls to "customer service" with 0 response, I am convinced this company is a front and advise anyone to stay away. I will be filing complaints with feds and seeking a fraud claim.
I purchased a refurbished Sony A80CL 4k. The delivery was earlier than promised arriving in great condition. The mounting screws were missing and upon installation I noticed a dent in the bezel and some scratches. Both matters quickly handled by customer service manager Angel by phone and text. He took ownership of the problems and even followed up during busy holiday season. Recommended!
I had only pleasant experiences with Reynold in our interactions on the phone while he's been supporting me throughout a purchased TV issue. I can really sense the personal interest he has for me as a customer while goes above and beyond to help resolve my issue. He's never patronizing or unsympathetic on the phone or in emails. Hope I can continue to work with him until my issue is ultimately resolved.
Reached out to Beach Camera to get some information on my shipped item. Lariza T-G assisted me and was very professional, and got me all my information in less than a few minutes. So far my experience with Beach Camera has been really good. I will update the review after receiving my item.
I ordered a $300 watch from them, and no shipment was generated. After countless emails and calls to "customer service" with 0 response, I am convinced this company is a front and advise anyone to stay away. I will be filing complaints with feds and seeking a fraud claim.
I purchased a LG G3 83". I am happy to say that everything turned out better than expected. When I had a question by email, it was answered immediately and efficiently. Thank you for a good buying experience.
Products used:
83" LG G3 Oled Flat Panel Tv
Hello Gerard,
We're delighted to hear that your purchase of the LG G3 83" exceeded your expectations. Providing quick and efficient email support is a priority for us, and we're glad we could address your questions promptly. Thank you for choosing us, and we look forward to serving you again in the future. If you have any more questions or need assistance, please feel free to reach out.
I recently purchased an LG C1 77in TV from Buydig at the lowest price I've seen. The process was smooth with timely follow ups when the TV was shipped.
I had an issue where my bank declined the transaction and asked me to reorder the TV. There was a miscommunication on Buydig end and they were unaware of the bank declining it. They ended up shipping out 2 TV's and charged me. I called and Angela Zambrano from customer support was able to cancel the order even though it was shipped out and not charging me. With this type of support, I'd be happy to order from Buydig in the future!
Hello,
Thank you for much for your kind words on our team. We are so happy to be able to provide you with a resolution to your order. Your opinion and experience matter to us! Thank you so much for shopping with us.
The TV arrived quickly and was packaged incredibly well to prevent any damage in shipping. I was very happy with the purchase experience and delivery of the item. I reached out to customer support with a couple of order/shipping questions and Maria from the CS team promptly answered all questions and was an incredible help!
Hello George,
We're delighted to hear about your satisfaction with the purchase experience and the safe delivery of your TV. Maria, from our customer support team, is committed to providing timely and helpful assistance, and we're glad she was able to promptly address your questions. If you ever have more inquiries or need assistance in the future, please feel free to reach out. We appreciate your feedback and look forward to serving you again.
Several missing items from a drone "bundle" I purchased. Customer Service only responded when negative review submitted, but did not help with missing items, as promised. Worst experience ever!
Tip for consumers:
Returned the item after absolutely no help received from Beach Camera. Only response from their customer service was to ask that I remove a negative review. Any and all customer service assistance and free shipping (to receive item) provided by Amazon, not Beach Camera. I had to pre-pay to return the item to Beach Camera. Terrible customer service!
Products used:
None.
We determined you right here ordinarily with remarkable endeavors and your staff is fantastically beneficial we're cheerful with the aid of using your excellent gadgets so continue. We are glad with you much obliged.
Hello,
Thank you so much for your great feedback. Our team does its best to provide our customers with great customer service and for you to have a great experience when shopping with us. We appreciate you and your buisness!
I bought a new LG OLED tv from Beach Camera, they had the best price and I decided to try them after reading several recommendations on the internet. In my experience I can say they're FANTASTIC.
The tv arrived promptly and delivered by professionals, very friendly who called me in advance to arrange a delivery day.
Unfortunately we discovered the tv had a manufacturing defect, and worked with the incredible Maria G., who had also reached out prior to the tv delivery to confirm what to expect, to try and have the tv repaired.
Maria is so helpful and always responded timely, she arranged for me to work with the also fantastic Reynold J., who would work with LG on my behalf. LG declined the repair request, but Beach Camera was very supportive and understanding and we were able to return the tv for a full refund. Maria arranged for the shipping company to pick up the tv for return, and I was fully refunded a week later.
Things happen, but Beach Camera and its amazing customer service really saved the day. I will absolutely be buying our next tv from there again.
Ordered a milk frother. Was listed as "label printed" until today. Despite frequent attempts to see what was delaying it, no response. Today I finally contacted Amazon, still no reply from BeachCamera, and is now listed as arriving on Dec.19. Was due today. No information given, no response to questions and who knows if I will get it on time for Christmas. I'll never order from them again.
Tip for consumers:
Don't waste your time or money on this company.
Products used:
Never received.
I recently ordered a very expensive LG Sound Bar for our relatively new 4K OLED Tv. Package arrived earlier than expected, was packed well and everything was in order. We ran into some installation and technical issues and I worried that I would have to return the Sound Bar. I reached out to Beach Camera with some questions and, within minutes, received a helpful response. They continued to work with me over several days--at night and on the weekend--to help me resolve our issues. Wow...if I had bought directly from Amazon there is no way I would have received such personalized and responsive assistance. Buy from Beach Camera and know they are ready to help if needed!
Tip for consumers:
Better than buying directly from Amazon as the seller!
Products used:
LG Sound Bar
Hello Chad,
Thank you for your wonderful feedback! We're thrilled to have provided you with a positive experience throughout your purchase and the subsequent technical challenges. Our team is committed to delivering top-notch customer support, and it's fantastic to hear that we were able to assist you promptly and effectively, even outside regular business hours. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again and are here to help whenever you need assistance in the future.
First they sold me a defective product and when I reach out to them to let them know they tell me they can't do anything because I would have to contact the manufactured comany and that I would have to get it warrantied. This was the first time I tried using the product so with all the back n forsth with messages I paid for the return shipping which they were supposed to provide and I get a message from them saying they cant do anything and that they will send back my item. I waited a week so I called to see what was going on and they say I need to pay for the shipping. Yeah so they took my money and kept my purchased item. Thanks Beach Camera, shows how you truly care about your customers
Products used:
Mackie Thump15A
Bought an open box TV from this seller. TV was shipped quickly and in good condition but was missing remote control. Reached out to customer service and Maria was very helpful and courteous in resolving the issue. Thank you!
Products used:
TV
Hello Sean,
Thank you for your feedback regarding your open box TV purchase. We apologize for the missing remote control but are glad to hear that Maria provided you with helpful and courteous assistance to resolve the issue. Your satisfaction is important to us, and we're grateful for your understanding. If you ever have more questions or need assistance, please feel free to reach out. We're here to ensure you have a great experience.
If I could give a no star I would. I places an order or Feb 20th from Las Vegas. The entire time I was tracking my shipment only to find out they placed the wrong address on it. I was already waiting almost 10 days. Beach camera contacted Fedex didn't even contact me to correct the address error on their part. So now having to wait for my product to go back to beachcamera to be recharged to my account and sent all over again. Horrible customer service.
Tip for consumers:
If you need to order correct and delivered on time DONT USE BEACH CAMERA. GO TO ANOTHER RETAILER. Customer service rep showed no compassion or anything concerning my screwup order that was caused by them.
Hello,
We appreciate you sharing your feedback. We are so sorry to hear about your delivery process and how it did not go so smoothly. We do our best when it comes to providing our customers with a good delivery service. Your opinion matters and we would hope to be able to provide you with a great experience in your future purchases.
All prepared to return my purchased item for refund because I was able to purchase elsewhere for 40.00 less. Rizalyn saw my refund request was in process so reached out to me offering a partial refund. I was impressed with the fact that a business would reach out to me with an alternative. I accepted the offer. Kudos to Rizalyn for great customer service to me and at same time helping her company avoid expense of returned item.
Products used:
Cuisinart DGB-2W Grind and Brew Single Serve Coffeemaker
Hello Charlene,
We greatly appreciate your feedback and are thrilled to hear about your positive experience with Rizalyn. Our team values customer satisfaction, and it's wonderful to know that she went the extra mile to offer a solution that worked for you. It's a win-win situation – you're happy, and it helps us avoid the cost of a returned item. We always strive to find the best solutions for our valued customers. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for your understanding and support.
I ordered the wrong size stock pot, and these folks bent over backwards to make me happy. It's pretty rare to encounter such terrific TLC. Well done! So refreshing to see honest commitment to make customers happy.
Products used:
cookware
Hello Karen,
We're truly grateful for your positive feedback. We understand that mistakes can happen, but we're committed to making things right. Your satisfaction is our priority, and we're delighted to have been able to exceed your expectations. Thank you for acknowledging our dedication to customer happiness – it means the world to us. If you ever need assistance in the future, please don't hesitate to reach out. We're here to serve you with the same level of commitment and care.
I received a product and had an issue with it. Charlie was very clear with his communication and took care of the issues!
Very happy
Hello Suzanne,
Thank you for sharing your positive experience with Charlie! We're delighted to hear that he provided clear communication and efficiently resolved the issue with your product. Your satisfaction is our top priority, and we're thrilled to have met your expectations. If you ever need further assistance, please don't hesitate to reach out. We're here to ensure you remain happy with our products and service.
Ordered a TV from BeachCamera via Amazon and had a minor issue with my order. Contacted them and received a quick response from Rizalyn with there customer support. They were able to quickly address my issue. I would definitely purchase from them again in the future.
Products used:
LG G3 77"
Hello Ethan,
We're delighted to hear about your positive experience with our customer support team, especially Rizalyn. Resolving your issue quickly is a top priority for us, and we're glad we could assist you. We look forward to serving you again in the future and appreciate your trust in us. If you have any more questions or need further assistance, please don't hesitate to reach out.
This company is one of the worst I've ever made purchases from TV came 2 months after purchase and then when I opened it it was broke the shipping company said I could just throw the tv out but no one will return my calls or emails about who and when is the tv going to be replaced. I'll never buy anything here again ever! Stay away go to your closet Best Buy and don't use these people!
Tip for consumers:
Don’t buy from them.
Products used:
I bought a TV
Hello,
Thank you for reaching out and sharing your concerns. We are so sorry to hear about your delivery process. We try to ensure that all our customers receive a smooth delivery when ordering from us. Your experience truly matters to us, and we hope to provide with a great experience on your future purchases.
I really liked that they shipped super fast! Great at communicating and great at returns. Would definitely shop here again.
Hello Osvaldo,
Thank you for your positive feedback! We're thrilled that you appreciated our fast shipping, effective communication, and hassle-free returns. We look forward to serving you again and ensuring your future shopping experiences are just as enjoyable. If you have any more questions or need assistance, please don't hesitate to reach out. Your satisfaction is important to us.
Purchased a tablet pc described as Open Box. When I received it there was nothing inside the box but the tablet wrapped in plastic. No charger, no paperwork, nothing. Contacted Beach Camera and was told the item was used and purchased as-is with no warranty and no return. Complete false advertising. Open Box is NOT the same as used. Avoid this horrible company
Tip for consumers:
Open Box is really used with no warranty
Hello,
We are so sorry to hear about your order experience. We truly appreciate you sharing your feedback as we care how our customers go about ordering with us. We try to provide not only the best service but also the best products as well. We hope to be able to provide you with a great experience on your future purchases with us!
Had an issue with my order getting lost, but they sorted out a refund. They took care of me as a customer
Products used:
Computer monitor
Hello Jared,
We're sorry to hear about the issue with your order, but we're glad we could resolve it to your satisfaction with a refund. Your experience matters, and we're always here to take care of our customers. If you have any more questions or need assistance in the future, please feel free to reach out. We appreciate your understanding.
I ordered Mackie audio mixer bundle and had missing software and missing 5-pack stereo adapter.
I would stay away and Never buy from this seller. Very disappointing!
Hello Vish,
Thank you for your feedback. We are sorry to hear about your missing items on your order. We do our best to provide our customers with not only the best products but a smooth delivery when shopping with us. We hope to provide you with other great experiences in your future purchases. We value you and business.
I had a great experience with Beach Camera. To start off, I got a super great deal on a large screen LG TV! The TV shipped quickly. There were some shipping issues which were not the fault of Beach Camera in any way. Even though the shipping issue was not reflective of their service, they were very friendly and easy to work with to alleviate the problem. I came away a very happy customer and will seek them out for future purchases.
Products used:
Large Screen TV
Hello,
We appreciate you sharing your positive experience with us. We are so happy we were able to provide you with great service when shopping with us. We hope to bring you more great experiences in your future purchases.
BeachCamera.com offers great deals on HDTVs, Digital Cameras, Notebook Computers, GPS, and other Consumer Electronics.
Hello Ethan,
We're thrilled to hear about your positive experiences with Reynold. Our team takes pride in providing exceptional customer support, and it's clear that he goes above and beyond to assist you. Your satisfaction is our priority, and we're pleased that you sense the personal interest Reynold has in ensuring your issue is resolved. We look forward to continuing to work with you and appreciate your kind words.