Bell Canada

Worst mobile provider! Bell is a suck you in for worst reception and price gouging after you sign up. Don't make the same mistake I did. Go with any other provider, even Koodo is better. I switched to Bell and worst mistake ever, I've been dealing with a nightmare of unimaginable proportions. I'm literally pulling my hair out talking to their customer service. Fu.ck this company

Lazy company were supposed to set up our own receivers but didn't wanna deal with that and installed theres and charged us for it

Bell called me and offered some TV program. I rejected the offer. But few hour later, I received the email from Bell. The email said I ordered the TV program (Order # BGQPZ2N2). I rejected the offer but Bell just ordered it without my permission. Bell deceived their customers, I don't know how Bell do the business like this. I was really disappointed with Bell

I bought pizza pizza which came with a Crave 2 months basic free coupon. I couldn't redeem it. Called Crave and was told after 30 minutes of doesn't work on Tv-s connected through Roku. Guess that device am having is too smart for them. What a waste of my time from these liars.

To Whom it May Concern,

I went into the Bell store in Mayfair Mall in Victoria, BC today and I reported that I lost my phone. Customer service rep Brittaney helped me and in no time had located my phone on your device. It was in my apartment all along.
Thank-you Brittaney for your quick thinking, being so computer savvy, kind demeanour and for locating my phone!

Thank-you!

Susan Johnston

Most of the customer representatives are rude and could care less about the company. Any company is better than bell. I would never use them again. They trick and cheap people out of their money.

Imagine cancelling your phone plan and being told you didn't. Then having to sit through a phone call after waiting on hold and having to answer security questions (2x since they have to transfer you over). Imagine doing this 1x a month. What a chore. This is what happens when you go with Bell. What a joke.

2 days my business internet is down. They are kept on saying they will get it fixed at their end but still not fixed yet. It is a very poor service and business Is close for 2 days.

About eight months ago Bell was running a promotion in my area for their Fibre Optic service. I decided to give it a try. IMMEDIATELY after it was finally all set up there was a grating thumping noise coming thru the speakers. Playing music would drown it out BUT watching a show with no music was an exercise in absolute frustration and stress having to listen to this in the background. I called Bell tech and was immediately told it was not Bells equipment but mine. I assured tech that it was not an issue until I went over to Bell and again was told it was my equipment. After about eight months of listening to this constant noise and them raising their rates I decided to go with another provider. I'm saving over $30.00 a month and the noise is gone! I could not be happier and should have done it much sooner.

I CANNOT AND DO NOT RECOMMEND BELL. OVERPRICED AND POOR TECH SUPPORT.

Worse experience ever. Spent one and a half hour on the phone a month ago to cancel my internet subscription because the facture almost doubled. I immediately sent back the router and got the confirmation email.
One month later, I get a 110$ bill because apparently "I went back to the store to reopen my account". Don't even know where the store is, and don't even own their router. They know that. But they are okay with reopening previous clients accounts, making them pay for no service provided. I spent again one hour on the phone trying to get refunded (because they owed me 60$ from the month before as well, that they promised me) for THEIR mistake, but they played dumb, trying to sell some TV subscription instead. Would never recommend their overpriced services and the mess it was to get it cancelled.

Definitely horrible
They told me I don't get extra charge but acturally I got $500 bill. They lied to me quite few times with other thing by a as well. Fraud definitely I hate this company so much.

I am paying $67/month for nothing. My internet doesn't work (1202 error) and Bell has tried their generic solutions to fixing it (including sending a tech), but nothing works... yet Bell continues to take my money. I continue to get no wifi.

Opened a business mobility account, it was suspended for ID validation. Came to Bell store, spent 2 hours showing DL, bank statements, utility bills etc, the refused since Certificate of Incorporation shows different address, company registered 20+ years ago, no wonder we moved to another location not even once since that time. So far wasted 5 hours talking to time wasters over the phone

Bell customer service is the worst, by far. The 'Loyalty Department' when faced with a better deal offered by Rogers, told me to "well, switch to Rogers then." Now THAT is some A+ 'Customer Retention'.
I had a problem with a cell phone bill that was too high. They told me they could make the line 'pay as you go', I said that sounds great! They didn't change it. I got the same bill again, I called again, they said they would fix it. I got the same bill again, I called to cancel it, they made me sit on the phone for an hour and a half trying to convince me not to cancel. Then they called me 15 times asking me to keep the line, finally offering me the deal I was asking for in the beginning, 35-40 dollars a month. Finally! Well, no. Same, Bill, AGAIN.
Another issue with the internet. I was paying $150 for 1 gig, I call several times asking for a better deal. Well, bell has an offer for the same internet for $75(!) a month, but I don't qualify because I'm already a customer and a POS and current customers are dogs and unworthy of loyalty deals. I was told this info by a worker at the counter at a Bell store, when I called customer retention they told me that "He shouldn't have told you that". WOW. I SHOULDN'T KNOW THAT IM BEING SCREWED, that's all the loyalty department had to say. To top it all off? During the 5-10 calls about paying too much for internet, there was another package for 1.5 gigs that was $140 a month, and nobody ever said a word, just let me overpay every month telling me there was nothing they could do about it.
Avoid Bell like the black plague.

Despite all the competition, Bell doesn't care about maintaining long term clients.
IPhone upgrades are more expensive than original contract.
After a 3 year contract where FREE upgrades were agreed to, Bell has reneged and is charging over $500 for a new iPhone.

After 6 months: Customer Retention has responded. I am not TOTALLY satisfied but we reached an agreement. WORTH PURSUING.

We had Bell wireless internet in our house. For 2 years, horrible. Not reliable and would need to be reset daily. Had 3 modems sent to us and same issue. Eventually left for Roger's and night and day difference. Never a problem. Bell came back and offered new wireless fiber optics in our are, great discount and price. 3 days and it failed again. Talking to representative and 9 pm, 30 minutes later advised that modem will need to be replaced. I work from home and cannot miss 3 shifts. Representative Jen advised they can give a $15 credit. Then after the new modem is in I can speak to retention to see if they will offer any compensation for missed days. Asked to speak with a supervisor and was told no. It's okay though. ROGERS CANADA was there before 8 am putting internet back in. Bless you Rogers for fixing Bell mess up.

The only reason that I am giving one star is that I can't give lower, it is really worthy of a negative star rating if rated on a scale from 1-5. I contacted them with an issue in early September. After being on the phone for over half an hour, I finally was able to speak with an agent. She said she would help, and started us through the process. She then said that she would transfer me to someone that would complete the service, and I was put on hold for over half an hour. The person that I was transferred to said that there was no record of the process that had been started by the other agent and started me through the process again, then told me to hold for someone who would complete the process. This cycle repeated itself several times until finally I was assured that the process had been completed. It is now almost the end of October, and the process has not been completed, and I am being charged hundreds of dollars for services that I am not receiving. I do not appreciate the dishonesty of Bell, nor do I appreciate Bell's virtually non-existent customer service. Please do not use Bell products or services, and if they approach you with a special offer do not sucker for it!

I've been chatting and talking to bell customer service for the last 2 days for equipment that isn't working and want a service personal to come and fix it but they still won't do it finding excuses not to send a technician to my house I will be canceling then and going to their competitors they just don't care enough for their clients anymore to bad there going to lose around 400$ a month I guess the ceo makes enough profit pifff!

I moved to Japan and was unable to access my account to shut down a roaming charge (always says I need to accept a text to a Canadian number that I obviously don't have anymore and can't be changed without coming in person which of course I can't do from Japan) so Bell, rather than help me find a way to pay the roaming charge a different way, quietly sent me to collections. Nice.

I took all the services from BELL. The internet in my house, 2 phone lines, and one deal of BRING BACK PHONE. Now after some time I have problem in my phone, and nobody is helping me out, they are asking me money to fix this.
I am paying almost 220$/month for the stupid service.
Keep yourself away from this FRAUD company.

Bell has been overcharging me since initially subscribing with them, all due to internal bells fault
After numerous calls, hours spent with customer service, and their full understanding that it is a glitch in a system they continue to overcharge $11.35 a month extra
Its not the money but not getting my channels and having to pay extra even if its only 10 bucks is silly beyond approach
What a waste of a good company they become

I can't begin to complain about how frustrating it is to have customer service from a country half way across the world. There is a social and language barrier and half the time these agents have o idea what the hell you're speaking about let alone resolve the issues. Highest taxes, cost of living in the world and we have to deal with third rate customer service. Please cancel. Your services with been canada until those cheap bastards can employ Canadians. Penny pinching bastards.

Wow they suck. Please go bankrupt and make room for better services. No FF on Crave - that's basic functionality you morons. The worst search functions. It's actually easier to grab content from Torrent sites than to use Crave which I'm actually paying for. Canada sucks for protecting horrible leech companies like Bell. Just let the Yanks in to compete and drive these crappy oligarchs bankrupt (Bell + Telus + Rogers).