• BH-USA

BH-USA

Overview

BH-USA has a rating of 2.9 stars from 2,234 reviews, indicating that most customers are generally dissatisfied with their purchases. BH-USA ranks 10th among Boats sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • great customer service, great company, fast shipping Upgraded my lift from a sling to galvanized cradle and I love it.

Critical highlights

No critical highlights yet

How would you rate BH-USA?
Top Positive Review

“Gulfshores”

Jim F.
7/16/22

I was already happy with my new skiff lifts, but Sally, the storm, had other ideas. So, through several orders, I am back in business. Your products are amazing, as well as your staff, especially Linda. Let's face it, you are only as good as your staff when trying to understand your order. Great job!

Top Critical Review

“Terrible customer experience”

Joni B.
8/1/22

I've had the worst customer service experience. The rep was rude/unprofessional/argumentative--even with my credit union rep on the call, too. "It takes one to know one," she said to me at one point. She threatened legal recourse. No sense of CS. I will share broadly. Do not buy from this company.

Reviews (2,234)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11)
Thumbnail of user jimf1471
2 reviews
0 helpful votes
July 16th, 2022

I was already happy with my new skiff lifts, but Sally, the storm, had other ideas. So, through several orders, I am back in business. Your products are amazing, as well as your staff, especially Linda. Let's face it, you are only as good as your staff when trying to understand your order. Great job!

Thumbnail of user wmdennish
2 reviews
0 helpful votes
June 10th, 2022

Great job, received just as advertised. Fit perfect to replace the old lift. More than enough power to lift a 3000 lb. bass boat.

Thumbnail of user donniet14
Donnie T.
1 review
0 helpful votes
November 5th, 2019
Verified purchase

Website is bad. Had to go to customer service twice by message to find items that should have been readily 'findable'. MENU should be visible on home screen, obviously; would be much more helpful than the cute moving screen items your web designer sold you!

Thumbnail of user charlesg519
Charles G.
1 review
0 helpful votes
May 24th, 2020
Verified purchase

Easy to find. Ordered the same product two years ago for another boat cradle and have been pleased so far. Only issue is in two years the product has almost doubled in price. Paid $152 in 2018 and now paying $279. Seems overpriced for what you get. If I didn't already have experience with the product I would likely look for a better deal elsewhere.

Thumbnail of user markl489
Mark L.
1 review
0 helpful votes
April 12th, 2020
Verified purchase

Glad I found BH-USA. They had what I needed at a fair price and great shipping options. I'll be shopping here more often.

Thumbnail of user douglasa26
Douglas A.
3 reviews
1 helpful vote
June 4th, 2020
Verified purchase

Very knowledgeable when I purchased my boat lifts in the past. I will continue to use them whenever necessary. All Good!

Thumbnail of user stacyv223
1 review
0 helpful votes
September 5th, 2022

Product was exactly what I needed and was timely in delivery. I highly recommend this product. Pictures match the end product

Thumbnail of user davet515
Dave T.
1 review
2 helpful votes
March 18th, 2020
Verified purchase

I have shopped here for all of my boatlift supplies for almost two decades now, first through a subcontractor, and after - directly. Have no plans for going anywhere else. Without a single problem on any component ordered, and we have ordered over $100,000 worth over the decades, that is a pretty darn fine record of quality. So why would I ever go anywhere else? !!!

Thumbnail of user jose.alvarezpuente
1 review
0 helpful votes
March 21st, 2024

Unprofessional company. Find another one. They don't provide an estimate of shipping. They give you the price of the article. They ask you data for payment. Boom they add a high shipping cost! Don't purchase here

Products used:
Towel

Service
Value
Shipping
Returns
Quality
Thumbnail of user royh185
Roy H.
1 review
0 helpful votes
April 7th, 2020
Verified purchase

Hunter was very helpful over the phone.The previous contractor would not come back and replace the motor during warranty...

Thumbnail of user danielr290
Daniel R.
1 review
0 helpful votes
May 10th, 2020
Verified purchase

Website is easy to use, and you guys make awesome products. I've ordered two boat lifts and several components from you or one of your vendors.

Thumbnail of user ryand94
Ryan D.
3 reviews
0 helpful votes
June 26th, 2020
Verified purchase

Good shopping experience and hopefully fast shipping...need a new motor by 4th of July and just found out!

Thumbnail of user tonym205
Tony M.
1 review
0 helpful votes
August 26th, 2019
Verified purchase

Search tool for part needed worked well and ordering process was easy. Free shipping is always a plus.

Thumbnail of user joelp128
Joel P.
1 review
0 helpful votes
February 19th, 2020
Verified purchase

Thanks. Just had another order. Please combine the shipping and refund the difference. What do I need to do pay less for shipping.

Thumbnail of user calebc64
Caleb C.
1 review
0 helpful votes
March 29th, 2020
Verified purchase

Excellent customer service and great products. Ordering is simple and shipping is fast right to my door. Thanks!

Thumbnail of user jrbalogac
jrbaloga C.
1 review
0 helpful votes
June 19th, 2020
Verified purchase

ok, If I did not have a catalog with the item number I would not have found what I was looking for. after that all good.

Thumbnail of user larryj84
Larry J.
6 reviews
1 helpful vote
June 14th, 2020
Verified purchase

I purchased a 10,000# lift with BH-USA and this is my second order of additional items from them, so far everything has been great in dealing with them as I did need some help installing my remote controll system and they were very helpfull. I even used their products in my last home in Texas

Thumbnail of user jonib122
1 review
0 helpful votes
August 1st, 2022

I've had the worst customer service experience. The rep was rude/unprofessional/argumentative--even with my credit union rep on the call, too. "It takes one to know one," she said to me at one point. She threatened legal recourse. No sense of CS. I will share broadly. Do not buy from this company.

Thumbnail of user ronaldr547
Ronald R.
1 review
0 helpful votes
May 20th, 2020
Verified purchase

You have a great selection, however to find compatible products on your website is very difficult and frustrating. Why wouldn't you have ss nuts and washers listed together? The pulleys I purchased were listed as shelves, people NOT in the trade know them as pulleys

Thumbnail of user denisel135
Denise L.
1 review
0 helpful votes
April 11th, 2018
Verified purchase

Really like how product went on and covered. We cleaned with bleach first, waited a week and applied stain. Looks great. Really like color.

One issue was the cans were all bent up and it amazing they were not leaking. This isn't a reflection on product, but on how shipper handled it. Not sure I would order 5 gallon can next time.

Thumbnail of user rcparkl
rcpark L.
1 review
0 helpful votes
June 26th, 2019
Verified purchase

very efficient, used the customer chat to verify part # and also had to reset my password ... all good

Thumbnail of user gregoryk35
Gregory K.
3 reviews
0 helpful votes
June 13th, 2020
Verified purchase

Easy to find what I was looking for and an excellent description of the product was provided. The site also brought up some other items that went with the product I added to the cart so didn't have to do a search for them.

Thumbnail of user raull26
raul L.
1 review
0 helpful votes
January 4th, 2019
Verified purchase

Very please when checking your inventories.
I make a mistake ordering this belt's believing.all old flat plate gears used this size and my pulley is 10 inches. I am going to order two A X 34 and a hope you people let me do the return of the two AX 35 I already received

Thumbnail of user adamt124
Adam T.
1 review
0 helpful votes
May 2nd, 2020
Verified purchase

I purchased what I thought was a set of bumper guide posts and received only 1. I paid over $90 for 1 guide post mount. I could have gotten 4 for $100 from my local hardware store. Very unsatisfied

Thumbnail of user carltonw25
Carlton W.
1 review
0 helpful votes
November 1st, 2019
Verified purchase

Problem with your site accepting my credit card. Finally got it accepted then was notified order cancelled. Apparently an error in the amount charged. Had to reorder from beginning because of that error.

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Thumbnail of user davem1195
Dave M.
Typically does not respond to reviews

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