BH-USA has a rating of 2.9 stars from 2,234 reviews, indicating that most customers are generally dissatisfied with their purchases. BH-USA ranks 10th among Boats sites.
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I was already happy with my new skiff lifts, but Sally, the storm, had other ideas. So, through several orders, I am back in business. Your products are amazing, as well as your staff, especially Linda. Let's face it, you are only as good as your staff when trying to understand your order. Great job!
I've had the worst customer service experience. The rep was rude/unprofessional/argumentative--even with my credit union rep on the call, too. "It takes one to know one," she said to me at one point. She threatened legal recourse. No sense of CS. I will share broadly. Do not buy from this company.
I was already happy with my new skiff lifts, but Sally, the storm, had other ideas. So, through several orders, I am back in business. Your products are amazing, as well as your staff, especially Linda. Let's face it, you are only as good as your staff when trying to understand your order. Great job!
Great job, received just as advertised. Fit perfect to replace the old lift. More than enough power to lift a 3000 lb. bass boat.
Website is bad. Had to go to customer service twice by message to find items that should have been readily 'findable'. MENU should be visible on home screen, obviously; would be much more helpful than the cute moving screen items your web designer sold you!
Easy to find. Ordered the same product two years ago for another boat cradle and have been pleased so far. Only issue is in two years the product has almost doubled in price. Paid $152 in 2018 and now paying $279. Seems overpriced for what you get. If I didn't already have experience with the product I would likely look for a better deal elsewhere.
Glad I found BH-USA. They had what I needed at a fair price and great shipping options. I'll be shopping here more often.
Very knowledgeable when I purchased my boat lifts in the past. I will continue to use them whenever necessary. All Good!
Product was exactly what I needed and was timely in delivery. I highly recommend this product. Pictures match the end product
I have shopped here for all of my boatlift supplies for almost two decades now, first through a subcontractor, and after - directly. Have no plans for going anywhere else. Without a single problem on any component ordered, and we have ordered over $100,000 worth over the decades, that is a pretty darn fine record of quality. So why would I ever go anywhere else? !!!
Unprofessional company. Find another one. They don't provide an estimate of shipping. They give you the price of the article. They ask you data for payment. Boom they add a high shipping cost! Don't purchase here
Products used:
Towel
Hunter was very helpful over the phone.The previous contractor would not come back and replace the motor during warranty...
Website is easy to use, and you guys make awesome products. I've ordered two boat lifts and several components from you or one of your vendors.
Good shopping experience and hopefully fast shipping...need a new motor by 4th of July and just found out!
Search tool for part needed worked well and ordering process was easy. Free shipping is always a plus.
Excellent customer service and great products. Ordering is simple and shipping is fast right to my door. Thanks!
ok, If I did not have a catalog with the item number I would not have found what I was looking for. after that all good.
I purchased a 10,000# lift with BH-USA and this is my second order of additional items from them, so far everything has been great in dealing with them as I did need some help installing my remote controll system and they were very helpfull. I even used their products in my last home in Texas
I've had the worst customer service experience. The rep was rude/unprofessional/argumentative--even with my credit union rep on the call, too. "It takes one to know one," she said to me at one point. She threatened legal recourse. No sense of CS. I will share broadly. Do not buy from this company.
You have a great selection, however to find compatible products on your website is very difficult and frustrating. Why wouldn't you have ss nuts and washers listed together? The pulleys I purchased were listed as shelves, people NOT in the trade know them as pulleys
Really like how product went on and covered. We cleaned with bleach first, waited a week and applied stain. Looks great. Really like color.
One issue was the cans were all bent up and it amazing they were not leaking. This isn't a reflection on product, but on how shipper handled it. Not sure I would order 5 gallon can next time.
very efficient, used the customer chat to verify part # and also had to reset my password ... all good
Easy to find what I was looking for and an excellent description of the product was provided. The site also brought up some other items that went with the product I added to the cart so didn't have to do a search for them.
Very please when checking your inventories.
I make a mistake ordering this belt's believing.all old flat plate gears used this size and my pulley is 10 inches. I am going to order two A X 34 and a hope you people let me do the return of the two AX 35 I already received
I purchased what I thought was a set of bumper guide posts and received only 1. I paid over $90 for 1 guide post mount. I could have gotten 4 for $100 from my local hardware store. Very unsatisfied
Problem with your site accepting my credit card. Finally got it accepted then was notified order cancelled. Apparently an error in the amount charged. Had to reorder from beginning because of that error.