BigLots!

I started purchasing Christmas decorations and Christmas supplies from Big lots, 10 yrs ago, when I moved to a new city. The quality was not always the best, but the price was right.
I recently realized that Christmas shopping at Big Lots has become an annual event for me.
Their quality is better than most other stores, their selection is varied, and their prices are still amongst the best anywhere.
The price quality value is very good.

They have a huge promotion on Swiffer XL dry refill, so I bight 10. In order to make the free shipping, I added a box of baby wipes. They delivered the baby wipes, but one day later, cancelled my order on the Swiffer refills. Guess you are having regrets on the big sale? If you can't afford it, don't do No freaking sales. Loser

Management at this store sucks. Not professional and rude as he'll. I waited 20 min for help and no one showed up so I left. Store 1757. Management stated its not her fault that a fellow employee could not breath and asked to go home. She was sick as he'll. She stated this in front of me and others going to check out. This was 2 17 24@ about 615pm

Every time I order anything on line from BIG Lots, they take my payment and then notify me that everything is out of stock. This includes delivery, and pick up in store. Then you do not receive your refund for up To 2 WEEKS!

I used to love the bargains at Big Lots. Now, their prices are higher than most other places when I compare the same products. For example, last week I went to Big Lots with a 20% coupon (necessary now to get any bargain). I priced Oil of Olay bar soap. It is priced $12 for 8 bars at Big Lots. I looked online and it is prices $9.97 for 12 bars at Walmart -- $2 less and 33% more product. I priced aluminum foil and it was $11 at Big Lots. That is the exact same price as Publix!
It appears years ago Big Lots established themselves as a lower prices option, and now they assume their customers are not paying attention to their huge price increases and lack of bargains. Probably abandon shopping there altogether if it does not change soon. Sad.

I went to this Big Lots in Garfield Heights, The Customer service lady was rude and very nasty she never acknowledge me at the cash register when, I walked up to the cash register there was no one available she comes up to cash her register never said sir can you step down to this cash register so,I can help you. So I asked her are you going to service me and she just wave her hand and I called her a nasty b**** which she was rude and nasty. So I left and called up the store and asked can I speak to the store manager she answered the phone and said she was the store manager which she was not because I said if you the store manager then you would give me your name which I'm am in management so she put me a hold for 15 minutes I got in my vehicle drove up to the store and asked a young man where's your manager at and he pointed to the Caucasian man who was the manager and I went directly over to him to report the incident and I said oh well she told me she was the manager but you're the manager and I said again your a nasty b**** I never had this disrespect from Big Lots I've been going to Big Lots for a long time I even bought furniture from Big Lots to get treated like this from a customer service very unprofessional and I was treated like crap from her. Then she have the nerve to record me without my consent and like I told the store manager I will be suing her and the company for her recording me without my consent I never threatened her and never harmed her I just said she was a nasty b**** and very unprofessional.

No one wants to help you, I was in hold for 20 minutes. Nobody can go and check if they have a Christmas Tree that I was looking for. Awful customer service and vey lazy employee.

This has been twice now that Big Lots has rejected the offer of $10 off $20 purchase as a reward to come back! I have 3 accounts (mine, my husband and our business). There is no Expiration date on this coupon! Still Big Lots refuses to honor it! What a crooked company!

Went into the Newton location yesterday afternoon. Tried to use my Rewards certificate 5.00 off 15.00, I had bought an item off the clearance rack and instead of scanning the clearance price they scanned the original and there went my five dollars, noticed it when I got home drove 10 miles round-trip back to the store. He then scanned the original and put it back on my card. And then rescanned the clearance price and I lost my five dollars off this needs to be addressed that all cashiers should be aware if something is clearanced out and especially if the customer points it out to them that it is clearanced that they should not scan the original price. I lost my five dollar coupon. It's out in the blue somewhere Very upset. Very very upset.

I was in Big Lots, Franklim NC and there was a girl about 9 yrs old riding a hover board all over the store! Also my cashier was on the phone the whole time I was checking out. This store needs to do better.

Big Lots in store price not matching on posted price. The item 5 shelf bookcase was not advertised price in store after confronted cashier she asked Manger and Said it was not price advertised on sign below item even after I photographed Said sign for item, to me if its posted that price it is. Therefore I did not buy false advertised price item. Cashier said $50.00 buy showed her price on this item on sale.

A lot of good staff, beautiful items and affordable prices. Would recommend this place anyone looking for something for home decor.

I ordered $118.24 in products from Big Lots Centralia IL store 1/9/2024, 30 items. They sent email of receipt of order and it was missing seven items off my original order but charging me the same price. I have copies of the original order, the order they show they received, the order status screen which showed the same as my original order and the refund email and all documentation. I then received the pickup email which still incorrectly listed I was picking up 29 items, the order was for 30 items not 29, they also did not show the seven missing items from the original order but were still trying to charge me the full amount for the 30 items but only give me 23 items. I then called the Big Lots store in Centralia IL where I was to pickup and told the manager Matt I wanted the order and amount charged to my debit card corrected or I would not be picking the order up and would cancel it. He claimed he could not see the discrepancies and that only corporate office could abd that they only send them a sheet to pull the order of the items. He claimed he could not correct anything but could cancel the order so he did so. I kept him on the phone until I received the cancellation email which I also have a copy of. He assured me my account had not been charged and that they don't actually charge your card until you pick the order up, it should only be pending and should fall off of my account overnight. I checked this morning and it did NOT fall off but is still pending and I then contacted US Banks fraud department and they looked and said it had not even been reversed yet! They said they had to wait until it posted to the account to dispute the charge! I called Big Lots corporate and talked to Coarence and he said it has been reversed but can take up to 5 business days to crest back to my account! They are committing fraud, it is intentional, they are messing up orders to steal from people and most are too stupid to notice their missing items and when they can't steal that way they are intentionally losing on to the funds from cancelled orders or returns for up to 10 business days and using the publics money to finance their further orders and keep their businesses afloat or they invest it to make more money! It is an interest free loan they are taking from the public and no different then floating hot checks and is FRAUD! I have reported it to the IL AG and FTC via online complaints and called the IL AG in Chicago IL but only got a call back from a secretary who was worthless and just put me off claiming all had to go through the process and they could not expedite this FRAUD being carried out by almost every business in the country now! That is aiding and embedding! I want my funds back in my account NOW! This is theft and fraud and they are doing this to hundreds of thousands of people across this country who are complaining online and via the regulators, but no one is stopping it!

I have never had such a problem ordering online from a store till I encountered Big Lots. They make u jump through so many hoops to place an order your head is spinning. Between I'm not a robot and all the other junk they make u do I had a migraine headache by the time I was done. Please redo your website. Geezus!

Buyer beware!
Big Lots is a scammer. They took my order charged my credit card, canceled my order, and then did not refund my money until I called and they said it was a hold and it would be processed in 3 to 5 business days. Reputable companies do not charge a credit card until the product goes out the door now I have to fight for my credit and I will get it one way or the other but this is scamming at its best. They rely on you not double checking your credit card bill and them scamming you out of money and not sending you the product. Buyer beware!

I purchased this fireplace and I'm in love however it did come bang up from delivery and when I called customer service they tried everything to get me a replacement piece but couldn't from manufacturer so they gave me a credit of 119.00 back for the trouble. The bottom base was broken. I just added wood filler and shaped with the rest of the base n added a little brown chalk paint n blended it in can't see it. Was it all worth the $ 700 absolutely would purchase again. I have since then bought mabella dusk L shape couch, a black mango wood coffee table with metal base n also just bought the caretti sofa

I purchased the protection plan that Big Lots offers in 2021. Zipper on my recliner broke. Took me forever to get a person on the line. After taking all my information they informed me they won't pay because they don't fix zippers. Now had it been ripped or burnt they would of covered. So for $89.99 I paid was a waste! I suggest that you don't purchase the insurance.

I have spent the better part of my morning trying to verify my in-store purchase scheduled for pickup this week. I paid for the purchase using my debit card, but was told my order was cancelled. Never mind that my bank account shows that they debited my account. But will they reverse the payment? Heck No. I want to order the item from Amazon Warehouse, but I can't do it until they refund me. (I'm on social security and don't general keep almost $200 lying in my account!)

Please note that if you order on line and request shipping, they will be pulling merchandise from a store that is automatically computer chosen and when that store doesn't have your item they will cancel your order or whole order in my case. They don't even try to to get your producets from their fullfillment center or another location. And if you happended to buy at a time that that an additional discount was involved and you go to try to place that order again, say good bye to your origianl discount.

Also if you try to get help from their horrible english speaking customer service folks expect to invest at least an hour or more for the call and don't expect to get a satisfactory result. If you'd like to speak to a supervisor they will make sure that that doesn't happen. They will put you on hold for an extrodinary amount of time and then tell you that the supervisor will have to call you back as soon as they're free. And apparently, they never become free.

Look elsewhere for your items - don't order from this company or expect to actually receive items you order that are to be shipped. It's a joke!

The manager at this location is the worst most racist person I have met not only to me a Native American but also to white people I have seen her ignore and just walk away they need new management

Stopped at Big Lots today and bought a number of items, including many on their 40% off sale. Most of the 40% off items rang up at regular price. When I brought it to their attention, the cashier grumbled and after 10 minutes of adding the discounts manually, still fidnt get it right, charging me twice for some items.

Not worth the hassle - stay away from this store. The company is very poorly managed.

Purchased a Halloween inflatable. It worked the day I got it, worked for two days and would not turn on any more. Called big lots and was told it is past the 30 day return window and they will not refund my purchase. I purchased it on August 19th and it stopped working today. So I was supposed to know by September 18 (well before the time I would decorate for Halloween) that this product was a piece of garbage and would only last two days. Never shopping at Big Lots again. I shop there quite often. DONE!

Placed an order in April, received a confirmation from them but never received anything. After waiting a few weeks I contacted them to see if the product is being processed or shipped and I was told it was being processed. This went on for 5 or 6 emails and now I have requested a refund of my money and they are ignoring me.