• Bitbetwin

Bitbetwin

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Overview

Bitbetwin has a rating of 2.58 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Bitbetwin ranks 14th among Casinos sites.

  • Service
    17
  • Value
    15
  • Shipping
    8
  • Returns
    9
  • Quality
    14
Positive reviews (last 12 months): 41.7%
Positive
10
Neutral
1
Negative
13
33
See all photos
How would you rate Bitbetwin?
Top Positive Review

“Exiting platforms!Big Wins! Fast load & withdrawals”

Luis I.
10/12/23

Great and amazing experience with variety of platforms to play each with plenty of games to choose from, including slots, bingo, fish, keno and more! Big Wins! Get surprisingly Big jackpots at any moment! Fast deposits and withdrawals, customer service agents are always very helpful and willing to solve your issues. Been playing for more than a year and I have not ever had a problem with anything, reliable and trustworthy!

Top Critical Review

“Bitbetwin.az does not pay WINNINGS since may 2”

Ludwin H.
5/4/22

ALL POSITIVE REVIEWS ARE PAID SOLICITED REVIEWS FROM BITBETWIN DO NOT BE FOOLED!For the past two days I've been trying to withdraw I had enough in my balance yet for some strange reason they continue to give me one excuse of it or another I have screenshots timelines screen recordings and emails documenting every excuse in the book for them wanting not to pay me don't be fooled all reviews that are posted the majority are solicited reviews or reviews made by bitbetwin.az

Reviews (39)

Rating

Timeframe

Other

Thumbnail of user ludwinh1
2 reviews
3 helpful votes
May 4th, 2022
Verified purchase

ALL POSITIVE REVIEWS ARE PAID SOLICITED REVIEWS FROM BITBETWIN DO NOT BE FOOLED!For the past two days I've been trying to withdraw I had enough in my balance yet for some strange reason they continue to give me one excuse of it or another I have screenshots timelines screen recordings and emails documenting every excuse in the book for them wanting not to pay me don't be fooled all reviews that are posted the majority are solicited reviews or reviews made by bitbetwin.az

Tip for consumers:
Majority of reviews are self posted by bitbwtwin.az so don't be fooled

Thumbnail of user kingcoocat
1 review
0 helpful votes
December 27th, 2023

These folks refuse to pay my 3 jackpots. And i got screen recordings of it cheating me outta jackpots

Tip for consumers:
i want my jackpot

Products used:
fire link olvera street (gamevault 999)

Service
Value
Shipping
Returns
Quality
Thumbnail of user xelxalacranx
1 review
0 helpful votes
October 12th, 2023

Great and amazing experience with variety of platforms to play each with plenty of games to choose from, including slots, bingo, fish, keno and more! Big Wins! Get surprisingly Big jackpots at any moment! Fast deposits and withdrawals, customer service agents are always very helpful and willing to solve your issues. Been playing for more than a year and I have not ever had a problem with anything, reliable and trustworthy!

Thumbnail of user jessen227
1 review
0 helpful votes
December 25th, 2023

These Rats kept my 800 dollar win I hit on dazzling diamonds they are very good at collecting my money yet can't pay a 800 dollar payout most likely they stolen it and always reply they'd get back to me low budget casino doesn't even deserve 1 star

Thumbnail of user b.rguideservices
1 review
0 helpful votes
August 1st, 2023

"Bottom Line they finally paid"
First things first they will always tell you they are experiencing high redeem volumes that is a lie... Second I just updated they are now trying too say they can't process withdrawals for bitcoin but are gladly receiving them for deposits! (Sound fishy too anyone else?)
Redeems via Bitcoin take way too long first they list it takes 24 hrs then they tell me up too 8hrs but they said "It never usually takes them long" Then I'm 7 hrs in and it hadn't even been removed from my account and one person then tells me it takes at least 12hrs... Look this site Is close too a scam as you can get i am also sure after this review I will never get a redemption and they will suspend my account or never pay!
They always blame the Blockchain for it taking over 8hrs too get your money via bitcoin but I've sent plenty of BTC and it takes less then 15 mins for then too fully receive the payment... The website is ok and navigable, there is a 50/50 chance the person in sales or customer service us a complete $#*! kr the best person you have ever talked too... the coupons and bonuses they offer are some of the best around that is the only reason I am giving a 2 star rating... But there offers seem too good too be true as I found out when it came too my girst redemption... Also I am sure there sister site is BitBetGold.com. And they are straight up scammers and will suspend your account if you give them any pushback from them taking forever or not paying you at all. Stick with www.winbigmoney.com. They never screw with you, Never Take forever and is always the best customer service

Value
Returns
Thumbnail of user deeznutts2u
1 review
1 helpful vote
December 14th, 2023

Bitbetwin is nothing but a scam. It's all rigged up to pull you in, They control the games keeping you from getting to big of a win. I hit a jackpot and the game froze but not the entire screen just the slot and it didn't unfreeze it logged me back out and no money. No one tried to.help me customer service sucked. They are all covering for one another. It's a scam!

Service
Value
Quality
Thumbnail of user laurieg374
1 review
0 helpful votes
April 22nd, 2024

It's been 16 days now and I still have not been paid. They have given me every excuse under the sun. Extremely disappointing.

Service
Thumbnail of user adam0071t
2 reviews
0 helpful votes
August 29th, 2023

Really slow like 18 hours slow loading my bonus customer service could be way better but I don't think they really care just do like I don't deposit any money just take advantage of the Freeplay and take there money if you win other than that I don't recommend bitbetwin,bitppay, bit of gold,bitbetwpin, win777 there all 1 company out to cheat you out of your money update going on 10 hours and still haven't received my Freeplay bitbetwin is really lazy se the time top left corner

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimmig
2 reviews
2 helpful votes
February 16th, 2023
Verified purchase

EI went on their Vegas site and $150 and because when I did withdrawal it was the wrong BTC address they said they can't do anything about it even though the address that was sent to was their address I don't understand why they couldn't just send it to my cash app since that's where the money came from in the first place I think it's all scammed just so they can get our money don't go on their site

Tip for consumers:
Do not use bitbetwin

Thumbnail of user lizbetha26
2 reviews
1 helpful vote
October 1st, 2022

I play with this company but I have very bad experience they don't lake to pay when you win a lot I don't now they do something in the game because I deposit $2000 o more no win 0 cents for several days! No good something is wrong!

Thumbnail of user jone194
2 reviews
2 helpful votes
March 24th, 2022

After playing bitbet win for over a 2 months everyday 700 dollars played i can say you don't win more then you deposit... there for its a lose and loss... compare to the same games system I play at about 10 different location around town I don't never win more then u put in... crazy as it may seem I tryed and tried and never did win...

Tip for consumers:
You get better free play and bonus at your local smoke shop carrys the game

Thumbnail of user rosemaryz33
1 review
2 helpful votes
December 9th, 2022
Verified purchase

It has been over a month now that I have sent several emails along with web receipts to obtain a refund on a wrong payment sent to them. Importance of a customer seems to be not of priority. Very disappointed with this company.

Service
Quality
Thumbnail of user bonitam237
1 review
0 helpful votes
February 7th, 2024

I opted for a sign up bonus of 20$. Won 94$ then at cash out they inform you there is zero way except crypto. Ok. Got my niece to help with that. From there it's a constant denial over and over. I've sent in over 20 pictures they have requested. My ID, a paper with my name, w/drawl date, game name and winning amount. They deny and say I have to hold ID and paper together plus show full face and hands and still denied. That was hars to take because of my Rheumatoid Arthritis too. They say too blurry, yeah trying to make sure full face, hands, paper, id is seen WILL make parts blurry because u have to zoom out to get it all in. They have a crystal clear pic of my ID alone like they asked for though and u can can clearly see its the same ID, I'm the same person, etc.

It's all a damn scam

Thumbnail of user jerryc1176
1 review
0 helpful votes
January 31st, 2024

I made a deposit on Juwa platform. After receiving an email saying my order is complete I went on to Juwa and my deposit wasn't put on. SO I chat with there robot and 5times they redirected me to a human. It's been well over 2 hours and still my deposit isn't on my platform. The service sucks because they still have told me why its not being deposited.

Service
Value
Shipping
Returns
Quality
Thumbnail of user guzmanpaul930
1 review
0 helpful votes
November 24th, 2023

Don't waste your time with this scam you want to know how many times I cashed out in the last 2-3 years 4x for $440 over $7000 I put in between that time frame there a joke trust me or not I'm s level tier 4 there no good

Tip for consumers:
P.s don't do there social media challenges you won't I un followed them from al my social media don't listen to 5 star reviews because there meant to make withdrawal fast for an individual instead of days very poor customer service

Thumbnail of user pearlguerrero411
2 reviews
0 helpful votes
March 30th, 2024

They are super rude they change the policy at their convenience. Honestly don't waist money.they are not a honest platforms. Also I had won and they took half of my winnings

Products used:
I used their platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammyj455
2 reviews
3 helpful votes
March 27th, 2023

Every time I do multiple withdraws in a row the longer they take to send me my money they always have some lie why it takes so long. I found the only way to speed my w8thdraw is to deposit more money but only able to do that on vegas x cause it needs to be zero before they can deposit. They always reply with rewritten messages always saying the same thing. Any9ne willing I have plenty on them and proof of if interested in doing a class action lawsuit against them. Since they def8nately aren't a honest company and their business dealings are no good

Thumbnail of user guzmanpaul931
3 reviews
0 helpful votes
March 28th, 2024

Funny how all the wheels of luck supposedly went down at the same time on bitbetwin, bitofgold, bitspinwin,and vegas gems and win777 seems like there getting more greedy huh

Thumbnail of user jayniew
1 review
0 helpful votes
July 25th, 2023

Sorry does not cut the fact they cheat. This site is not like other sites you play casino games on these are sweepstakes games. I know for fact they are mirroring people. My friend sells Vegas X games and she told me how its done...These guys have ripped me off by cheating. I gave these guys thousands just to findout they cheat. There is no reason to cheat customers the games are in their favor but the greed caused them to be unfair in the games. You guys giving good reviews have not noticed it yet. Oh they will let you win but then its back to being mirrored

Thumbnail of user tristanowell1
1 review
0 helpful votes
June 30th, 2023

Horrible won 166 bucks on inferno n refused with draw due to there technical issues... Don't gamble here frauds

Thumbnail of user tylera285
2 reviews
1 helpful vote
December 27th, 2022

WORST CUSTOMER SERVICE EVER

Good luck trying to get your bonuses especially when talking to support members such as ALICIA and SEVY. Multiple time they have kept me on the chat for 3 4 5 even 6 hour just to get bonus, not to mention it took someone I referred over 10hrs just to sign up. Then they act like they forget everything and ask you all the same questions over again like you never spoke to them about anything. The worst part about Bitbetwin is the support like Alicia and Sevy, when you really need it... Better talking to a computer operated system that has little to say. Biggest waste of time with these mindless people

Thumbnail of user flowerc10
1 review
1 helpful vote
November 20th, 2022

Did not credit $170 dollars that was owed to me. My withdrawal request is still pending and its been 46 hours. Contacted customer support multiple times yesterday and today via email and Live chat. I was asked to complete identity verification and I submitted photos 5 times according to subsection, "Identity verification " listed on their website at:
https://bitbetwin.az/faqs/
Which states:
"How to complete the verification process if I deposit, win and try to withdraw the amount?
In that case, all you need to do is to provide a selfie while holding your ID Card, and that is pretty much it. After that, we will evaluate the documents and approve them instantly if everything is right."
I sent a photo of myself holding my ID card 5 times, along with photos of my ID CARD FRONT AND BACK.
My identity verification is still declined. Then live chat support says " Do you have any other selfies"?
My withdrawal request should have been approved and processed by now.
Last time I tried to withdrawal they said that I didn't have enough money to complete my request for $85 so I asked for $75 and they ended up paying me $77 and I lost the remainder of my account balance.
BITBETWIN.AZ a SCAM website AND THEY'LL GIVE YOU EVERY EXCUSE NOT TO PAY. I'D LIKE MORE INFORMATION ABOUT FILING A CLASS ACTION LAWSUIT AGAINST BITBETWIN.AZ and their fraudulent business practices. Thank you.

Tip for consumers:
Don't play @ https://bitbetwin.az
They will give you every excuse to avoid paying out.

Products used:
Online Gambling

Service
Value
Quality
Thumbnail of user aquinomonica3
1 review
1 helpful vote
May 8th, 2023

This is PLACE IS A FRAUD THEY TOOK AWAY MY WINNINGS SAYUNG IT WAS A TECHNICAL ISSUE. BULLSHIIT. DONT TRUAT THEM. IF YOU WIN THEY WILL JUST FIND AN EXCUSE NIT TO SEND YOU UOUR WINNINGS. ALREADY TWICE THEY $#*!ED ME. SHAME ON ME!

Thumbnail of user christopherm2597
2 reviews
0 helpful votes
January 31st, 2023
Verified purchase

Awesome company, great customer service with speedy response and more than 1 way to get in contact with them! Quick withdrawal (when compared to other online casino sites) typically within 12-16 hours however they claim it can take up to 48 hours. The selection of gaming platforms is definitely adequate and will give you plenty of options to choose from. Lastly their bonus selection as well as their competition's where you can win freeplay is awesome and you can almost guarantee that you'll never make a deposit without some kind of bonus available! Try them out they are certainly one of the better online casino sites!

Tip for consumers:
If your having any issues dont hesitate to contact customer service and ask for help. Be patient and give them the appropriate time to assist you with your troubles remember they are typically having to communicate with different departments of the company.

Service
Value
Quality
Thumbnail of user kathrynelisabryant
1 review
0 helpful votes
February 5th, 2023

Here is the place play fast load big wins and quick speedy cash out. No joke this this best gaming site thanks bitbetwin

Tip for consumers:
It has best bonus

Products used:
Inferno

Service
Value
Shipping
Returns
Quality

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