• BLACK + DECKER

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

BLACK + DECKER has a rating of 2.82 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. BLACK + DECKER ranks 267th among Home Appliances sites.

  • Value
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate BLACK + DECKER?
Top Positive Review

“AWESOME APPLIANCE”

ivy d.
7/19/22

Bought the B&D 16V cordless hand vacuum a couple of weeks ago. Very happy with this appliance. Excellent suction and the power lasts. Did both my staircases and more with power to spare. When I first saw it I Thought it would be heavy. Surprisingly it's very light. B&D got this one right.

Top Critical Review

“Worst Coffeemaker Ever! CM0750S”

Diana M.
1/4/20

I have to keep the coffeemaker that my daughter gave me because it was a Christmas present but it is the worst coffeemaker I have ever owned and I'm 62. First, its cord is too short. When I pull it out to add the coffee, I can barely get it to where I can open the top. Second, the top is inconvenient. When I try to pour the water in, I have a hard time going around all of the plastic at the top. Third, it doesn't even heat well. I have to microwave the coffee after it is made to make it hot and I am not talking boiling hot, I am saying normal hot. Who designed this coffeemaker? It is awful.

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user lisaddurso
1 review
0 helpful votes
January 8th, 2024

Submitted an online order and forgot to add my discount code. B&D created an absolute maze to make it impossible to cancel an order. THEN they suggested calling, but any changes MUST be made within 30 minutes of order. Now two and a half hours later, I am still on hold.

Thumbnail of user davids3835
2 reviews
5 helpful votes
May 13th, 2020

Black and Decker uses third part logistics which is common but not to arrive three weeks late
You have to listen to three ads to wait for them to answer their phone

Thumbnail of user bonnieb622
1 review
0 helpful votes
July 18th, 2021

This was exactly what I needed. I lost the cord in a move. Came quickly. I have so much to do. Thank you

Thumbnail of user chrisa432
2 reviews
1 helpful vote
February 22nd, 2019

There was a time when it was Black and Decker or nothing! Shame they haven't kept up with the new boys who are making quality tools at less money

Thumbnail of user ivyd16
4 reviews
15 helpful votes
July 19th, 2022

Bought the B&D 16V cordless hand vacuum a couple of weeks ago. Very happy with this appliance. Excellent suction and the power lasts. Did both my staircases and more with power to spare. When I first saw it I Thought it would be heavy. Surprisingly it's very light. B&D got this one right.

Tip for consumers:
buy it....you'll like it

Products used:
hand vacuum

Value
Shipping
Quality
Thumbnail of user doloresb103
3 reviews
0 helpful votes
June 12th, 2020

I have a Black&Decker battery power drill that I have had for years never had a problem the only thing it is a little heavy but I manage I use it quite often I would recommend it to anyone.

Thumbnail of user dianam345
44 reviews
143 helpful votes
January 4th, 2020

I have to keep the coffeemaker that my daughter gave me because it was a Christmas present but it is the worst coffeemaker I have ever owned and I'm 62. First, its cord is too short. When I pull it out to add the coffee, I can barely get it to where I can open the top. Second, the top is inconvenient. When I try to pour the water in, I have a hard time going around all of the plastic at the top. Third, it doesn't even heat well. I have to microwave the coffee after it is made to make it hot and I am not talking boiling hot, I am saying normal hot.

Who designed this coffeemaker? It is awful.

Tip for consumers:
DON'T BUY THIS COFFEEMAKER!!

Products used:
CM0750S coffeemaker.

Value
Quality
Thumbnail of user robertad1
6 reviews
2 helpful votes
July 23rd, 2015

Who doesn't love Black and Decker Toaster Ovens? I always have until they chose to make the button that should stop at OFF, and push said button beyond off and it is ENDLESSLY ON. Here's the thing--OFF should be OFF. There shouldn't be any way to leave any toaster oven on because it will burst into flames! I had to turn it into an electronic clean up event.

Thumbnail of user stephenc769
1 review
0 helpful votes
August 11th, 2020

Horrible product never had strong power, eventually died. Customer Service evidently died first. I'll never buy Black and Decker again.

Thumbnail of user alvinb77
2 reviews
0 helpful votes
June 8th, 2020

I am please3d with the performance. I use it to sweep out th53 foot trailer i use. I AM A TRUCK DRIVER WITH MY OWN TRUCK AND TRAILER.

Thumbnail of user holliem26
14 reviews
91 helpful votes
June 21st, 2017

I registered for a $50 Black & Decker toaster oven & had the receipt & could absolutely prove when it was purchased. The toaster oven just stopped working after only 4 months so I took it into Target hoping they'd let me exchange it since it's defective.

Target told me since it's 4 months old I'd have to contact Black & Decker's warranty department. I contacted them & the customer service representative said they personally couldn't do anything but I'd have to talk to the supervisor. They gave me their direct phone # & extension. I'm not exaggerating, I left over 10 messages for this supervisor over several months with ZERO return calls. I've never heard back from this so called supervisor. What a horrible way to do business.

Now I have to contact regular customer service again & fight with them over this ridiculous situation.

So now, not only do I have a toaster oven that punked out after only 4 months, I now have to deal with Black & Decker's awful (actually, NON EXISTENT) customer service.

I will never ever buy another Black & Decker product again & I'd urge you to stay far away from this company.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Our innovative power tools and accessories, lawn and garden tools, cleaning equipment, and appliances make completing projects easier than ever.

How do I know I can trust these reviews about BLACK + DECKER?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.8
11 reviews
Have a question about BLACK + DECKER?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business