Blinds 2Go

Avoid at costs
I ordered blinds that were available on express delivery, I then received an email to say the fabric was out of stock and the blinds would now be delivered in 3 weeks like other reviews on here. I called to cancel as I ordered replacement blinds elsewhere to be told they don't have a refund or replacement policy. Save your money and go elsewhere shocking customer service.

We ordered perfect fit 1s from the website. The image we clicked on was perfect fit. Then we been sent completely different blinds. The insurance won't cover it. And then they want more money to fix to the blinds we don't want. I will be sharing the all over social media about how crap there service is.

This has to be the worst company for customer service. They expected me to wait in 3 whole days for a delivery that failed to happen twice. They know their courier company is letting them down but continue to use them. After failing to deliver twice, they refused to use another company or taxi or company to send them to me. If I can call a taxi to pick them up and have them delivered to me, why can't they. I emailed their ceo who their customer service said didn't exist and refused to put me through when I called. They initially insisted that they couldn't offer me a refund and only after emailing their ceo was I offered one. This company has no idea about customer service and I would not go near them again.

Spoke to an advisor called Beth about my blind as the string has started to fray on the side that you use to pull it up and down. She took my order number details and asked for photos to be sent and within a few minutes told me she was going to send a new blind out. Very very happy with the speed of service and how she resolved my problem. Thanks Beth

Having had a good experience before, we have been so disappointed with our purchase and lack of customer service. Choosing a magic blind for 3 windows we were expecting to be able to view outside as the picture in their online catalogue had shown. The ones we received were normal blinds with a close weave - not magic, except for making the outside totally disappear. Talking to their inept customer service, we were told we did have the ones we ordered despite our photo evidence showing otherwise. They said that the photos in their catalogue were for display factors only and we could not expect ours to be exactly the same! Customer service have obviously been given a mantra to repeat in these situations which was basically implying we were expected to be gullible idiots who should have realised that our blinds would be totally different from the one advertised. As they believe we have what we ordered, neither the photos we sent to them, nor the fact that they are just a cheap regular blind and not 'letting the outside view in' there is nothing they can do. If we could give a minus score we would and we will sadly be advising everyone to avoid them in the future

To put it bluntly, this company should really be called "Blinds2gowrong". I ordered 2 thermal blackout blinds from them in August of 2020. Less than two and a half years later they are unusable. The cords have frayed so much that the blinds cannot move up and down. Compare this to blinds from another company that were fitted 17 years ago and still work perfectly. They are used in exactly the same way. They go up in the morning and errrrm...down in the evening. (In other words, the actual purpose for blinds) The only difference is that those are not 'thermal blackout' material. Contacting the company gave me options of: Re cord them myself (they provided the cord). Send them back at my expense - for postage both ways. Buy new ones with a 25% discount. We initially chose to re cord them ourselves but realised it was less straight forward than we thought. Contacting the company back for advice, their advice was "It's too complicated". So why were we offered that option in the first place? There is an old saying "Don't throw good money after bad", so I will not be wasting any more money on this rubbish - and then repeating the whole process again in a couple of years time. My advice to potential buyers is look elsewhere unless you want to buy a substandard product from a company with substandard after sales service. Beware!

Bought Roman blinds for our new home only lived here for 2 yrs and 6 months.
Moved ordered blinds,and the wait for these blinds to be made.
So theses have been at the window for 2 yrs 3 months ish.
They have been fraying for a few months now,you think every time you open and close must speak to blinds to go.
They have a 5 yr product guarantee.
So I contacted them finally to tell them,it doesn't cover the blinds apparently.
They offered 25% off new ones,I don't think so.

We ordered a patterned blind, it came with a bar that muddled up the pattern at the bottom. A previous order had a simple turn so pattern remained the same. When I rang to complain I was told that Blinds2go use various production companies and they make them up with different bottom bars. No compensation was offered I was told 'this is how it is, nothing can be done'.
On the Webb site the pictures show blinds with patterns that are the same all the way to the bottom. But depending which company they use to make them up you may or may not have a mixed up pattern at the bottom.

Very unhappy customer

We ordered two day and night roller blinds both to fit inside a recess for the kitchen and bathroom the blinds were a perfect fit good quality and easy to install really pleased

Received my click and go blinds yesterday. And was NOT at all impressed. I ordered 4 blinds. And all 4 rails were faulty. The screws were not tightening. And just kept spinning. I sent blinds2go a video showing this. They of course are now sending me another 4 rails. So I've now got to wait maybe another week or two? This is my first time ordering. They could have at least also offered me a partial refund. I was told the blinds would be checked before leaving the warehouse. This obviously did not happen.

I had to return the blinds as they did not fit properly. My initial experience with the telephone operator was appalling, but I was contacted by customer services after leaving a bad review and they have now resolved everything. The product was collected smoothly for return and the refund has been issued.

Ordering is easy, loads of fabulous colours and designs to choose from. I have used Blinds2go.co.uk on several occasions now and have always been extremely happy with their service and their products.

I ordered a blind and order the wrong colour by accident. I was able to change my order very easily.
I also needed to ask about adjusting the size if I needed and the lovely lady answered my online chat instantly and sent me the helpful info I needed. I will recommend this company due to the quickness of responses, great customer service and awesome looking blinds! I look forward to receiving my order and getting my blind up.

I have ordered 3 sets of shutters from blinds 2 go, all of which were horrendously damaged in literally hundreds of ways. The worst one having an entire corner smashed off. I've never seen such appalling quality in my life. They were all missing numerous parts in the fixings kit, and all delayed for weeks without being given a reason. I will not be using ever again.

Placed an order for blinds measuring guid was fantastic and easy we then got the blinds and what a perfect fit they are

The ordering is easy, the blinds come with the measurement spot on. Downside is they take a long time to arrive. There are no wall plugs supplied. There are no instructions for plasterboard fitting. Everytime I get a blind, the pelmit fitting is different.

We purchased several made to measure blinds and they were all really good quality, we were really pleased with the updates we received all the way through and the when the blinds arrived they were better than we anticipated. There were a couple of brackets missing but I rang and spoke to one of the Blinds2go agents and they were so helpful and sent out the missing parts straight away. Would highly recommend Blinds2go.

If you value your sanity, place your order with a reputable company that value customer service and efficiency.

They do not value the interest of their customer. My order was not delivered on time which among other issues caused me a huge financial lost because I took time off work to accommodate this and paid for a fitter and lost that money.

They did not update me at any point that the delivery was delayed and refused to issue a refund. In fact I was bluntly told to contact the bank.

They were aware of my circumstances and did nothing to prioritise the order to ensure that it was delivered on the specified time given.

The customer representative including the manager was very condescending and unhelpful. I had to literally beg her to contact the courier. I also requested a call back to manage my expectation and sort out what was an absolute mess and she did not have the decency to ring me back.

I will never order from here again or recommend them to anyone.

Not very impressed! I ordered two blinds on the 18th November. After checking on the 'track order' as requested, I could see that the dispatch date kept being extended. On writing an email today to check where my order was, I was called by the customer service department, whereby they informed me that they had 'bad news, and unfortunately my order had been lost'. However their solution was to either refund me or reorder! However, as far as I'm concerned, this in NOT a new order, I'm just awaiting my original order to be made - however so far they have not expedited my order, and my order has been put to the back of the queue and offered me a new dispatch date of mid January - a month from now!
Really not acceptable.

Ordered two large roller blinds and they were delivered in four days, brilliant quality, perfect fit, I would recommend blinds2go for anyone wanting top quality perfect fit blinds

Blind poor finish/ cut. Luckily I'm only using the blind to decorate the window. So the rough cut is not visible. The blind is used rolled up

Great service, fast and efficient delivery, reasonable prices and great quality, would recommend them to family and friends, would also buy from them again

Blinds 2 Go are Brilliant!
Purchased Perfect Fit aluminium venetian blinds for our patio doors. They gave telephone advice regarding measuring and supplied videos for measuring & fitting. Samples arrived quickly which assisted colour choice.
Waited about a month for delivery but it was worth it!
Partner fitted the blinds quickly. They look expensive & feel secure. Tilt mechanism works well as does the handle to push them up & down. Will be considering these for windows too.
Well done Blinds 2 Go, from a very satisfied customer.