Blinds.com has a rating of 3.85 stars from 991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and cellular shades. Blinds.com ranks 4th among Blinds sites.
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Very clear directions on measuring was very helpful... I recommend you read them carefully for a proper fit! We submitted the width EXACTLY as the directions said to, but we did add 1-inch to the length to be safe, and as a result we received 5 Premium Cellular shades that all fit perfect (inside mount). We put them up easily and the color is perfect. I'm back to order more! They arrived much sooner than we expected, so that was great too!
Do not order from this company. They have a terrible customer service. Only one installation provider in my area. For the second time had to wait multiple months for my blinds. Customer service doesn't care and told me their supervisor denied my request to speak to them. Customer representative ended the call by telling me the ball was in my court, that no product was made, and that the best option they had to offer me was wait for 3 months for my blinds or cancel my order for the second time. Disappointing, never ordering from this company again!
Blinds fit perfectly! Already going to shop more blinds for our whole house! Great prices and sales make them affordable
This is an updated review. [In the tradition as no good deed should go unpunished :) ] I have removed the old review. This is due to some confusion resulting from miscommunication, most of which was not blinds.com issue.
A month ago a blind was donated to be installed at a needy individual's house. The installer noticed the blind which was new in the package was missing brackets so could not do the install. He attempted to purchase 3rd party brackets and could not find the correct parts locally.
He contacted the organization responsible for the donation and was told they would arrange brackets. They contacted Blinds.com who graciously mailed out replacement brackets, even though the blinds had past their 3 year warranty window.
However the original donor did not communicate this fact to the installer (me). When I contacted blinds.com I was told they can't sell or send brackets (I understand their reasoning for this). I was however disturbed that you couldn't even purchase replacement brackets.
As it turned out Blinds.com had already acted in this matter, just the downstream communication broke down from the individual who had originally ordered the blind. Blinds.com staff was super friendly and honestly tried to be helpful even when it seemed like they wouldn't be able to help.
Tip for consumers:
Make sure you have all the parts you need for install and keep them with the blind if you decide to keep in storage for awhile. Support only mails to original order address, so make sure this is updated if you move before the warranty runs out (1- 3 years).
Products used:
Blinds
My samples came right away. I liked the emails that were not sent too often, but gave me chances for discounts. Plenty of info on the website for measuring and opportunities to see what the blinds will look like. Easy to order.
Ordered shades ahead of time after buying a new home so they'd be ready when it was time to move. After installing, I realized I accidentally ordered one shade as light filtering instead of blocking. Tried to have it remade as advertised but because it's slightly past the 30 days Blinds.com won't remake it. Disappointing after spending thousands on shades.
Service representative was friendly, but company does not allow for any flexibility regarding the 30 day time limit for remakes. Very frustrating as a returning customer who has spent thousands of dollars on shades.
It's not the easiest thing to put up. Definitely need an extra hand make sure you have all tools needed to do the job ahead of time. But other then that great product
The whole process was so quick and simple. The website is set up very well, customer service if needed is quick and reliable. Delivery was very quick for a custom ordered product.
For whatever reason I did not receive the discount that had been queued in prior to hitting the purchase button. Was able to resolve this with a phone call to customer service. Thank you. I have been using Blinds.com for almost two decades for rental and personal properties. I am grateful they did not disappoint me on this issue.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have used Blinds.com for both my personal homes as well as rentals.
Our order was missing a set of blinds, call customer service and they sent another one. Love the blinds- easy to install and look great. Thanks
The chat Lady Teena, helped me find my original order so that I could get an other blind of same color and conditions. Thanks Teena!
I was leery about ordering cellular shades online. However, the quote I was provided by a local blinds provider changed my mind in a hurry, and I ended up ordering the shades from Blinds.com. At 62% less than the local business, I did not know what to expect in quality of their product. The shades ended up arriving early, and were packaged like an iPhone 14. The look, the functionality, the quality of the product and material, the well-engineered design, and with the ease of installation, I could not be more pleased with Blinds.com. Thank you for providing both a great product, and great service. Also, thank you Jason Newcomb (Design Consultant for Blinds.com), for helping me to decide what to order. Jason's help was invaluable!
Jason Newcomb was a big help to me in this purchase process. He is very knowledgeable about your products, and went above and beyond to assure I was taken care of as a blinds.com customer.
I ordered 2 cellular shades for my bedroom in January. 1shade arrived 2/23 and the other is still out there somewhere. Called CS x2- spoke with nice rep, who told me due to the storms in Memphis there is a week delay in shipping from there (originated from China). Well my 1 shade made it out - a week after the storm. We are into the 2nd week of March and still no 2nd shade. If anyone can help me get this delivered I would appreciate it. Thank you
Hi Karen! Thank you for taking the time to review your recent order with us. I'm so sorry for the frustrating experience this delivery issue has caused, and I apologize that your complete order hasn't arrived. I am sure you are ready to complete your project, and I really would like to help, could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I can look into this for you right away! - Lauren A.
Today I learned that the company is holding my funds and that they are being deceptive in their communication. I was told by Beatrice in customer service that the order is in customs, in Mexico. I called UPS and confirmed that UPS has never picked up the item from the Mexico city factory, ever. That means the company is deceptive about the product even being made and ready yet. Shame on you! I spent several hundred dollars on the blinds.
Hi Stacie. Thank you for taking the time to share this feedback. I am sorry to hear that you feel as though we are not providing up-front information. This is never the experience we want for our customers and I apologize. Please note that the products purchased are made at a factory in Mexico. This factory ships items every Friday. Once the items clear customs, FedEx scans the packages and the tracking information is updated. I have sent you a message regarding your order. If there is anything that I can do to turn your experience around, please reach out to me at socialcare@blinds.com. I am happy to help. -- Jessica N
Was great, just couldn't figure out how to order a valence/slats separately. So I called and they helped me out. Thank you.
Needed help with ordering extra slats.
Was great, just couldn't figure out how to order a valence/slats separately.
In July of 2021 I ordered over $4700 of solar shades. Within days the sides of the valances started to delaminate. Part of the reason is that the folks that I paid $50 to come out and measure did not measure how deep the windows were and they had to end up cutting plastic sides to make them fit in the window. They should have been measured so they were manufactured correctly. I contacted customer service and they sent out 3 inspectors to see what was happening. All of them had different excuses and nothing came of these visits. I then sent more pictures and here it is Jan. 2022 and just got off phone with customer service and they replacement for the sides of the solar shades are on hold. I have talked to no less than 7 people and nothing ever happens. They say they give you 100% satisfaction, but I have %100 percent disappointment. Do not use these folks unless you want to have your order drag on and wait on the phone to speak to someone. Pay the extra money and find a reliable company. Very sad. I never usually write bad reviews but I have had it with these folks.
Products used:
window shades
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lisa! I am so sorry you have had such a frustrating experience. I see you have been working with Customer Service to rectify this. I've reached out via email with an update on your order. If there is anything else you need assistance with, please do not hesitate to reach out to our Social Care team at socialcare@blinds.com - Robin U
I won't use them again, they never stayed in the timeframe they advertised. We were missing blinds and parts to the blinds. From start to finish it took 3 months to get all our blinds and installed. The Installation timeframe was the worst. They lost any future business with my family.
Products used:
Blinds
Great instructions on how to take measurements. Helpful videos. Lots of options to choose from. Whole process on the web page was easy and simple.
Website showed a sale but checkout did not reflect
Within a few hours I received an email apology stating that they will give me the discount. Apparently I didn't see the "apply promo" button. Thanks
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It said I was going to get 20% but only gave me 15% Then at the checkout my $33.00 savings from Capital One vanished too. However, my blinds fit perfect and work great. They are very attractive.
It said I was going to get 20% but only gave me 15% Then at the checkout my $33.00 savings from Capital One vanished too.
The cellular shades I ordered are quality, easy to install. One box arrived damaged and Blinds.com promptly sent replacements. I did not allow for a tile return on one window measurement and Blinds.com sent me a replacement for correct measurement at no cost and they tell you to donate or dispose of damaged merchandise at your discretion so there is no hassle to return.
I am extremely pleased with the shades and customer service! Highly recommend!
One box arrived damaged and a re-order was placed immediately at no charge and received within 1-2 weeks! Customer service agent was very courteous and helpful.
Having some difficulty with color selection.
I'm ordering without seeing samples because they haven't arrived but I want to get sale price which ends today.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased a cellular sliding patio door for inside my home a couple of years ago and it was perfect. Easy to order and quick shipping. I'll always use blinds.com for my home needs as they also have great service and pricing!
Blinds fit perfectly and look great. I love them!
Overall, very good. One challenge was getting things to work out the way I wanted. For example, on the initial screening, I chose 2" wood blinds, and wanted a 3 on 1 mount along with cloth tape. All of the options shown had those two options, but not together. It should have eliminated all if I chose a combination that wasn't possible.
The installer messed up our order so it was delayed; they refused to schedule until the delayed order arrived, and then they couldn't install for *over a month* - an additional delay all based on their mistake. I reached out to my service rep and got zero responses. The installation rep was rude which was surprising given they had messed up. It's been a troublesome process. I have no idea if the products are good because they can't be installed for *over a month*
Products used:
Not sure yet because they can't install
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Meg. I am so sorry to hear this has been your experience with us and you are still waiting for your shades to be installed. Please note that this is not the norm and I sincerely apologize for any inconvenience this has caused. If you care to share additional details, I would love to help. Please reach out to me at socialcare@blinds.com. I am happy to look into this. -- Jessica N
Price changed at final tally confused me for a minute but the customer service reply was quick and credited a discount that I didn't know I had coming. Great service.
Broken brackets replacement said to be in the mail.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Bought blinds for the kitchen. Wood cordless. We all love the look of them. One blind developed a problem, Blinds apologized and promptly sent replacement without hassles or delay. Will for sure shop here again.
Hi Steve! We're so happy to hear our team took great care of you! Please let us know if there's anything else we can help you with! -- Blinds.com Social Care Team
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Jason. I am so sorry to hear all of the hardware did not come with the blind as expected. Please note that this is not the norm and I would love to help with this. Please send me an email with your order number and email address associated with the order to socialcare@blinds.com. I am happy to help! -- Jessica N