BlueMountain

Signed up for a free trial and they IMMEDIATLY charged my credit card despite having a confirmation email of a Free trial as well as confirmation of the cancellation of said trial. This all occurred in the same day. The contact us by email questions do not get responded to and the phone line says "due to unforeseen circumstances we are closed" once you make it through the automated prompts. Ha to resort to reporting fraud to my bank (be sure to have them block all future charges from them!

I haven't had any issue with this company. I only called because I forgot my login info and nothing I tried was working. I called Customer Service (had to hold for about 5 or 10 minutes, no big deal) and got Gabriela. She resolved my concerns in less time than I was on hold, lol! She was professional and friendly. Thank you, Gabriela! Sincerely, Charla C.

They will never let you know if you are past due so they can charge you daily interest so you owe more than what you borrowed. Extremely predatory and shady. Will not work with you at all!

I tried out the free membership by sending one birthday card. But just before the final "send", I was asked to activate my membership. I did. Turned out that put me onto a paid membership. It was not clear. Why would I pay now on the very first day of a free trial? When I wrote in about it, the reply told me to enjoy my year-long paid membership! That I didn't want and didn't know I had signed up for.

In just trying to send a personalized smashup card which should be easy enough, but was incredibly frustrating. I took the time to write a special message to a family member. I tried to send it. It disappeared. I tried again and again, but to no avail. Then, I turned my phone off and on. No change. I closed the app and opened it multiple times. Then the smash up card I wanted to use was no longer in the list of cards. It just decided to disappear for no reason whatsoever. I closed the app and turned it back on again. Guess what? There It was again. Very confusing. I continue trying. I even deleted the app and reinstalled it. Still nothing fixed it. For the remainder of 45 minutes I continued trying. All it did was freeze with the hourglass and never moved forward for me to send. Total waste of my time and they have the audacity to charge $35/yr. For what?
If it worked as promised, I would pay 75 a year because I could use it very often.

I took up what I thought was a 7 day trial only to find they had taken my money straight out of Paypal the same day. I tried to get it back with several emails only to be told there is no refund but they have cancelled the auto-renewal which was not set anyway. All I wanted was to try it with 1 card. I was told after waiting a long time for an answer that delaying sending a card by 1 day is not allowed on a trial (which it did not state) therefore I started a full membership. They clearly mis lead people in order to get their money.

I would not recommend this service. I didn't use them once and when my card was automatically charged without a couple of weeks' notice they refused to credit my card. Poor service and clearly trying to keep people's money. Don't use them!

Not only did Bluemountain raise their price, without notifing me, they changed my subscription from a yearly ecard subscription a yearly ecard and create a card subscription. When asked about it, I was told that they had to make price increase and that "now I am getting so much more." They will not look at my subscription history and own up to giving me a subscription, i. E. Create a Card, that I do not want or need. I do not use Create a Card. The cost almost doubled!

Blue Mountain free trial is not worth it, they do not stand behind there offer. I cancelled within the first 7 days and they charged me anyway. Try a different service. STAY AWAY

Note, when you try to cancel the service, it takes you to a page that says "We're sad to see you go". However if you scroll below the bottom of the screen you will find a "Yes I'll stay" "No I'll cancel button." So your sub is not really cancelled. Once you say NO it takes you to another screen where it makes an annual offer to you. You again have to say no to this in order to cancel. I tried cancelling twice and kept getting charged before I realized this. That is an INTENTIONALLY deceptive business practice.

I purchased an ecard and was, without my consent, signed up for a membership. Reached out to customer but they refused to reimburse me. Stay away from them.

I signed up for the 7-day free trial, for which you have to give your card details so they can start billing you after the trial ends. Except my mobile banking app showed that the site took the monthly amount within seconds of signing up!

I wanted a nice e-card for valentine's day for my wife who was abroad at the time. Click the "send to Facebook" link and it says it's sent, but never asked for where and (obviously) never arrives anywhere. So I copied the link and pasted it on my wife's FB page. Instead of a nice intro photo, it appears as an advert for the company and explains what it is and where to buy it! Might as well put the wording of a physical card on the outside of the envelope, and leave the price ticket on.

Hideous company - have asked my card company to charge back asap.

I can't even ask a question on how to redeem my gift card without being expected to sign in, use password etc. I don't want to click or the store where I wanted to use it (in person), because I have questions, and there is no going back once I select the store - in case I don't use it right. I don't feel like this is a good product, and feel I should warn the person who sent it to me. However, since I don't want to put a negative slant on their kind and well meaning gift, I will not do this. Very dissapointing..

This site has a couple of really excellent ecards but you pay a high price. Once you start a membership, they will not close your account nor do they respond to emails. You can't delete your card so your left disputing the charges and working with you bank to get out from under the thumb of this company. Avoid starting a membership, it is not worth it, or only worth it if you are ok with a month fee forever.

Fraudulent. Free trial BS. I signed up, cancelled by the end of same day and my card was charged. Contacted Blue Mountain immediately refuses to refund. I gave it one star only because I had to.

I have now tried 5 times to cancel my account. I click on the "Do Not Renew" and "Save Changes". However when I go back in a couple of minutes later, it has AGAIN defaulted to "Renew". I am absolutely furious and cannot figure out how to fix this. There is no apparent way to cancel the card number on their site.

When originally subscribing I received the message that I was unsuccessful so I used a different e card site. I received an email next day thanking me for subscribing. I then emailed *******@support.bluemountain.com and stressed I wanted my subscription cancelled and they were not to charge me. One week later (today) I received another congratulations on your subscription email and just noticed that they also charged my account AUD$11.40.

I bought a card from them for my daughter in law. A year later I got a notice that my subscription was renewing, but I had not created a membership. They charged me every month for a year for one card. Customer service said their policy was not to refund monthly memberships. Don't use this card company - you will get screwed.

I signed up for a 7 day free trial 6/28/23. I was charged for 1 yr beginning 6/28/23. I sent email, no response. I tried calling and was asked to select a number well that didn't work and it hung up on me. There is no other way to reach them.
Terrible customer service, don't sign up!

I believed the company's explanation of the free trial which states that I would not be billed if I canceled within the trial period (7 days). However, the company billed me the day that I signed up, plus made it a recurring monthly billing. I found out when I saw the charge to my credit card. When I canceled (before the trial period was up) and contacted the company, twice, for a refund, there was no reply.

SO frustrated with Blue Mountain. I have cancelled many times (you have to clic through about 5 pages to cancel completely) and it still charges me monthly! Its like I never even cancelled in the first place. They do not offer refunds. What a scam. Do not reccomend!

I have cancelled my subscription three times, getting the confirmation "We're sad to see you go," only to find yet another charge on my next month's credit card statement.

I would just like to say a big thank you for the kindness and efficiency with which they have treated me!
I made a mistake with my membership, it was NOT their fault; but it put me in a very difficult position. They were very kind and solved the problem for me! They could have just said it was my problem but they didn't! So thanks again Blue Mountain!