• BoardwalkBuy

Overview

BoardwalkBuy has a rating of 1.55 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BoardwalkBuy most frequently mention customer service, credit card, and tracking number problems. BoardwalkBuy ranks 667th among Electronics sites.

  • Service
    15
  • Value
    15
  • Shipping
    14
  • Returns
    10
  • Quality
    13
1
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their is no customer service number and no return address.
  • It's almost 2 weeks now, so I complained to my credit card company of non-delivery of goods.
How would you rate BoardwalkBuy?
Top Positive Review

“Sturdy”

alexis b.
6/8/19

I thought this might be a breakable piece of junk and was hesitant to try it out. When I pulled it out of the box I was surprised how simple the directions were to put it together. It had pictures which made it very easy. We had a bad bout of rain in my area so it was the perfect time to test the product out. It held up to wind and rain and my dog loves it!

Top Critical Review

“Absolute Intentional Scam”

Lee S.
9/25/21

Ordered two items for $40 plus $8.00 shipping, company intentionally shipped 2 different inferior items worth about $10. Filed a complaint with PayPal, company said I had to return the crap items to a Canadian address to process my refund, knowing it would cost $40 to ship to Canada from the US, even though they originally shipped from New Jersey.

Reviews (332)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) credit card (24)
Thumbnail of user alexisb129
4 reviews
27 helpful votes
June 8th, 2019

I thought this might be a breakable piece of junk and was hesitant to try it out. When I pulled it out of the box I was surprised how simple the directions were to put it together. It had pictures which made it very easy. We had a bad bout of rain in my area so it was the perfect time to test the product out. It held up to wind and rain and my dog loves it!

Thumbnail of user lees656
1 review
1 helpful vote
September 25th, 2021
Verified purchase

Ordered two items for $40 plus $8.00 shipping, company intentionally shipped 2 different inferior items worth about $10. Filed a complaint with PayPal, company said I had to return the crap items to a Canadian address to process my refund, knowing it would cost $40 to ship to Canada from the US, even though they originally shipped from New Jersey.

Tip for consumers:
Avoid at all costs

Products used:
Toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferi48
3 reviews
30 helpful votes
June 8th, 2019

I wish I had this for years! It was right on time considering we have had a very wet spring here. My dog never likes to go out in the rain but this makes her happy to go outside even if it's pouring! Kept her dry and happy!

Thumbnail of user desireep13
1 review
18 helpful votes
November 7th, 2017

I ordered a number of products from this company (Nov. 2017) and all of them came in within the 5 shipping days as promised! Everything worked fine (I purchased some electronic stuff). After reading the reviews I was really nervous and had contacted them to ensure I would receive product - they got back to me the same day! Whatever was happening to cause bad reviews - I have not experienced it and would order again from them.

Thumbnail of user annah972
1 review
1 helpful vote
May 3rd, 2021

Never got my order, never got a return email, never got a working phone number. My poor 8 year old son found out the hard way that scam artists don't discriminate. He used his own money, but here's to learning hard lessons and taking our business elsewhere :( absolutely awful!

Service
Value
Shipping
Returns
Quality
Thumbnail of user samd258
3 reviews
25 helpful votes
June 3rd, 2019

One of the best electric comb brush at this price. I ordered it for my sister, she completely loved the product quality and the usage of this hair brush. She told me that display is also there which shows temperature. I recommend everyone to buy this.

Thumbnail of user evelynh66
2 reviews
12 helpful votes
June 11th, 2019

I liked the design but the holding chain was very thin. Similarly the back of the ear ring I'd very delicate. One person found this helpful that was my husband
Very Pretty Sets Nice I like It and Thanks to BoardWalk Buy

Thumbnail of user rewam
1 review
0 helpful votes
July 27th, 2018

Honestly, I'm really pleased with all the orders I made this day. The few orders I had problems were promptly resolved by customer support! Very good! Communication updating me on the status of my order is fast and clear, the store is easy to navigate with thousands of good products with good price literally offered with prices that can not be beaten.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dorothys130
1 review
11 helpful votes
December 4th, 2018

On 10/31/2018 I ordered 2 of the following: 2-in-1 Weekender Duffel Bag and Suit Carrier and paid $76.94 by Credit Card. After writing for shipping information, I finally received order
{from China) The 2 bags received was not the same bags pictured on Facebook. Wrote them since there is no phone contact number; they requested photo of "claim" which I supplied. Still waiting for reply. I want to return for full refund or instructions for receiving the correct items.

Thumbnail of user micheall40
1 review
9 helpful votes
August 21st, 2018

I ordered Car Phone Charging Holder Stand Mounts for my wife, but it wasn't exactly what I wanted so when I contacted customer service, they were super helpful in assisting with my return. I've been a customer for some time now and I keep coming back.

Excellent company. All they release is just fine. Sometimes it's not all as everyone expects, but still, they are corrected.

Thumbnail of user rachaelm29
1 review
14 helpful votes
June 22nd, 2017

So sorry and shocked to read all the bad reviews about this company. I ordered a pair of hair comb straighteners. They said it would take a couple of weeks to deliver. It arrived in about a week and I am very happy with my purchase. I missed the first delivery due to being at work and I emailed them and received a swift response with instructions on what to do. However my item was delivered the next day. No problems and very happy.

Thumbnail of user cindyt65
1 review
13 helpful votes
January 30th, 2018

I ordered a warming neck wrap for $12.99. It was paper thin and was not at all what I expected so I went back to the site to verify the description. The wrap was described as weighing over 3 oz, the product I received weighed less than an ounce. I went through the email route like everybody else without any real help. It would have cost me the same or more to take a trip into town to buy an envelope and postage to ship it back. This company is a fraud!

Thumbnail of user billr251
1 review
0 helpful votes
August 14th, 2019

Very unhappy with Boardwalkbuy. Ordered a small item ($25.00) on March 11,2019. After 5 months and 4 attempts at contact, still no delivery or refund. They apologised and offered a 15% discount code to make up for the lack of service, but that won't happen.

Thumbnail of user kerryr44
2 reviews
16 helpful votes
September 28th, 2019

Ordered a item at beginning of May 2019. It's now almost October and still have not received. Sent numerous emails and get the same canned response that they are looking into it. I asked for a refund 2 months ago and they told me they couldn't because order has been sent to warehouse. Still have not received item or refund. Am going to Submit a BBB complaint and a complaint with the State Attorney general for deceptive practices.

Thumbnail of user valerieg72
1 review
0 helpful votes
May 9th, 2018

My experience with Boardwalkbuy so far exceeded my expectations. They helped me every step of the way with my purchase. The customer service was patient and his guidance was honest; he pointed out things that I would not have known, and it led me to the right decision to suit my budget. The ring is stunning and my mom receives compliments all the time!

Thumbnail of user davidc3967
1 review
1 helpful vote
December 9th, 2020

Don't buy from them, I never recieved my purchase and the website is not available and appears to have closed down

Thumbnail of user rebar4
1 review
1 helpful vote
May 7th, 2018

I'm a regular buyer here and not leaving my experience would be non fair for them. Never had any problem, everything is very good quality! Thanks, no issues, and recommended!

Thumbnail of user veronicaw73
2 reviews
13 helpful votes
June 3rd, 2019

This is good combo pressing machine and curler they can press hair and curl hair easily small in size quality is good

Thumbnail of user akec
1 review
2 helpful votes
February 27th, 2018

I am rating this company with NEGATIVE 5 STARS... I ordered a product from their website since 2/7/18. The delivery says it should take 7-10 business days. I followed-up my order after 10 days. I emailed the customer service everyday and they couldnt give me a status of my order. All they say on the email is sorry for the delay or we apologize etc... There was a DHL tracking number but there was no shipment status. I am so disappointed so I cancelled my order. Ill see how long would it take before they give my money back!

Thumbnail of user samanthaj57
6 reviews
2 helpful votes
October 3rd, 2017

Bought a flat iron from here paid express for shipping and it took longer than the 2 day I paid for, I reached out to the shipper and they apologized and give me a 15% for the next use but I have not shopped here after do not want to take the chance, but product was ok =

Thumbnail of user michaelenep2
1 review
0 helpful votes
August 6th, 2018

I always buy something using Boardwalk Buy, and like their good quality and service. But recently, I get an unpleasant shopping, I buy dresses from them but I didn't get any confirmation number after payment, I am worried. So I email their customer service and answered within an hour. Thank goodness, after I contact them I received the confirmation. I was relieved about that. :)

Thumbnail of user kathleenv292
1 review
0 helpful votes
January 5th, 2021

I place an order in the begining of October 2020. Still don't have it. On the 26th of October it states in buffalo awaiting label... still saying the same thing. Talk about a slow boat from China. Will never order from here again.

Tip for consumers:
one word...DON'T

Products used:
NONE because I am STILL waiting for it since OCTOBER 2020!!!!!!!!

Service
Value
Shipping
Thumbnail of user donnab1730
1 review
0 helpful votes
April 25th, 2021

Lousybusiness. They never answer the phone and their e-mail address always comes back undelivered I would advise no one to buy from this company

Tip for consumers:
Do not I repeat Do Not buy from this company

Products used:
None they just took my money and never sent the product

Service
Value
Thumbnail of user christopherp205
1 review
3 helpful votes
July 27th, 2018

Zero stars although this site forces you to select at least 1.
My daughter purchased a jacket from them in November 2017 as a Christmas present for her brother.
To date July 27 2018 and after over 20 emails we still have not received the jacket being told that it is on backorder. No refund possible either.
Save your self money and stress and buy elsewhere.

Thumbnail of user rachelleg13
1 review
0 helpful votes
September 5th, 2018

So far, I'm happy even though there is struggle upon delivery. I hope you can work that thing as soon as possible. Overall, I'm satisfied and planning to be a repeat customer to them. Thanks!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 2013, BoardwalkBuy has operated according to three guiding principles:

Your Interests First

We offer the lowest prices for products and services featured on our site. Guaranteed. We will match and beat any price advertised by another company for the exact same product. We eliminate the fluff and gimmicks from our operations. Thus allowing us to pass the savings on to you.

Honesty/Transparency

We are open an honest about all products. We are customers as well, we know what it is like to receive a product and be unpleasantly surprised. This is why we disclose all relevant information about the products and services we offer and will resolve any issues you may have.

Superior Customer Service

We like talking to you. Really. Contact us about a product you have purchased, or to share your experience (good or bad). We’ll do what it takes to make things right.

Who is Boardwalkbuy?

Boardwalkbuy features products from a number of companies including national brands, retailers and boutiques. By providing the merchants with sales, we negotiate incredible deals with them.

Where are Boardwalkbuy's Products Made?

We work with a number of brands and businesses that produce goods around the world. Many of our items are made in USA and Canada!

What delivery methods does Boardwalkbuy Use?

It depends on the business that is shipping out your goods. Most businesses ship using USPS, UPS, DHL or Fedex.

Company Representative

Thumbnail of user cassandrac15
Alice C.

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