• BooksChristian

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Overview

BooksChristian has a rating of 1.06 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BooksChristian most frequently mention customer service, better business, and bible study problems. BooksChristian ranks 16th among Bible sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There is no solid way to get ahold of customer service.
  • DO NOT USE THIS SITE YOU WILL NOT RECEIVE YOUR ORDER AND YOU WILL BE CHARGED.
How would you rate BooksChristian?
Top Critical Review

“My story is the same as the others”

Nicola T.
2/15/11

My story is the same as the others. I ordered the book and was told it was on back order. I was told I would be issued a refund but no such thing happened. I've emailed them several times regarding this with no reply. I reported them to the Better Business Bureau, the Federal Trades Commission and the Internet Crime Complaint Center. Hopefully, one of them will get their attention and they will stop ripping good people off.

Reviews (33)

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Reviews that mention popular keywords

customer service (8) order (29) bible study (5) credit card (4)
Thumbnail of user nicolat2
1 review
3 helpful votes
February 15th, 2011

My story is the same as the others. I ordered the book and was told it was on back order. I was told I would be issued a refund but no such thing happened. I've emailed them several times regarding this with no reply. I reported them to the Better Business Bureau, the Federal Trades Commission and the Internet Crime Complaint Center. Hopefully, one of them will get their attention and they will stop ripping good people off.

Thumbnail of user suel8
1 review
3 helpful votes
June 16th, 2011

My experience is the same as everyone else's. I found a book I had trouble finding. They had it for a reasonable price. I should have checked Site Jabber before placing the order. I waited two weeks until June 8,2011 to contact them and have received nothing from them after three e-mails. So I'm turning it over to MasterCard... hopefully, they can shut them down.

Thumbnail of user roninz
1 review
3 helpful votes
November 13th, 2010

Who would have thought with a name like bookschristian.com that you would have trouble getting what you ordered? Ordered book back in September and still no response. Contact by email.,,, no response. Interesting enough when I Cc-ed the inquiry to my own email, the message never arrived... definitely a rip off site,... looks official but I hope they burn in hell.

Thumbnail of user bridgetteg
2 reviews
3 helpful votes
October 4th, 2010

Ordered some books and a dvd for my church small group 14 days ago and still haven't gotten them. I e-mailed the customer service dept. and received no answer. My order says "processing". I have tried to call them several times and all I get is an answering machine. The better business bureau report has them down as 10 complaints for no recieved orders. Don't buy from this site. Customer service is poor and it isn't worth the savings.

Thumbnail of user jackiet
1 review
2 helpful votes
December 28th, 2010

I too have no response to my frustration of my order not being filled. I have emailed and called and NO RESPONSE from this so-called Christian site. I feel I have been scammed. If you are reading this CEO David King my order nbr was DSSA******* - I would appreciate getting all that I ordered. I too am considering sending in something to the Better Business Bureau
Jackie - Wisconsin

Thumbnail of user jackm12
1 review
2 helpful votes
July 25th, 2011

Ordered product 3 months ago (May, 2011).
I have received no response from my emails.
STAY AWAY FROM THIS COMPANY!

Thumbnail of user keithw3
1 review
2 helpful votes
January 7th, 2011

My online order was placed on Oct 29,2010 and paid by credit card. I have since contacted this company on 3 seperate occasions via their "contact us" button on the web site informing them that I have yet to receive my order, in contradiction to my "Order status". I never received a reply acknowledging the actual status of my order. I will NEVER order from them again. After reading the other complaints, I now realize that this site is definitely a scam, AND GETTING AWAY WITH IT, for now.

Thumbnail of user felipef1
1 review
0 helpful votes
November 12th, 2014

On June 7, I bought "Forgotten God" from this "business" for $13.68. Now, June 23, and after reading the reviews here I realize that I have been robbed. But I believe it is our duty as Christians to warn other Christians by contacting churches and organizations and letting them now about this scam.

Thumbnail of user felipef
1 review
0 helpful votes
November 6th, 2014

On June 7,2011 I paid $13.68 for a "Forgotten God" by Francis Chan. As days passed by without receiving my book I contacted them by email for which I received no reply. At this point, June 22, and after reading the numerous complaints against this "business" I am persuaded that I have been robbed. But we, as Christians, have the duty to protect and warn other Christians. My plan is to submit the existing mounting evidence to the major, national Christian organizations so that the word would reach to all the individual churches in the country

Thumbnail of user mikef5
1 review
1 helpful vote
December 17th, 2010

We ordered books on Sept. 15 and have not received anything-just an automated message saying they are looking into the problem. They took $158.22 for a high school Bible study and the kids got nothing! What a bad testimony from a supposedly Christian organization! Stay away from these people!

Thumbnail of user temekaf
1 review
1 helpful vote
April 21st, 2011

My story is the same as the others. I ordered books and havent recieved them i have been writting the company via email and recieveing replies that have been lies. I reported this to the better business of TN. I used a prepaid credit card so i don't think they have protection set up for me to get my money. So unless the better business company steps in i have lost over 60$

Thumbnail of user richarda7
1 review
4 helpful votes
September 9th, 2010

I ordered a Kaplan GRE study book from them exactly 7 days ago. The order has been processing since then even though my bank account had the cash withdrawn within a day. I can't find a real number to get a hold of anybody and notice that they make their contact info difficult to find. I will change my review after I get my book (if it's within a reasonable time, I need to take my GRE soon) but for right now they seem to be less than legit. Maybe I should pray for the book I paid for.

Thumbnail of user yvonner2
1 review
3 helpful votes
June 3rd, 2011

Terrible. I have not received an order I placed almost a month ago. I have repeatedly contacted customer service with absolutely no response. I am disputing the charge on my credit card and I WILL NOT do business with this company again.

Thumbnail of user cindyb4
1 review
2 helpful votes
November 19th, 2010

Got ripped off. Just like the other reviews that I have just read. I order a book for my Bible Study on November 1st. At 1:00 in the afternoon. The money was taken from my account the very same day. To date (November 19th) I still have not received my book. Had to buy another from another source. Like the other reviews for this site... I emailed and received the same reply that they are looking into it. Doesn't sound like I will get my money back. Nothing Christian about this site.

Thumbnail of user christinam4
1 review
2 helpful votes
January 2nd, 2011

Just wanted to let everyone know that the BBB met with this company on Dec. 1,2010. See the link below for information but basically it says the following: The company has asked that any consumer that has concerns with his or her order to call *******000 ext. 201 or email *******@bookschristian.com. Be sure to include the order number, and allow the company 48 hours (excluding weekends and holidays) to resolve the matter before filing a complaint with BBB.

http://www.bbb.org/nashville/business-reviews/internet-selling-services/lloyd-james-holdings-in-franklin-tn-*******

Thumbnail of user jeans4
1 review
2 helpful votes
December 3rd, 2010

All the other reviews sound exactly like my story. I ordered the book Oct 29. They deducted the money from my account the same day. My emails don't even get an auto-generated response any more. I have sent 10 emails. They won't answer the phone either. Their phone # is *******668.
I just got back from the bank and told them my story, showed them my bank statement, showed them a print out of this page. The bank said the money would be back in my account in 2 days!

Thumbnail of user eaineo
1 review
2 helpful votes
June 22nd, 2011

Our church placed an order in August 2010 for 100 books. Three weeks later, we still hadn't received the books, and there was no response to my e-mail, so we bought the books from another source. A few weeks later, the books showed up. I returned them (at our expense), and was told I would get a refund of the cost of the books ($480), but not shipping. Then I got an e-mail saying that I only returned two cases of books, so would only get $200 back. I e-mailed back with tracking numbers, saying that all three boxes of books were signed for at their address. They promised the check would be mailed out within 1-2 weeks. It is now 9 months later, and we still have not gotten our $480 refund check, despite half a dozen e-mails. It's always "oh, yes, we'll mail the check in a week."

Thumbnail of user sc245
1 review
0 helpful votes
November 13th, 2014

Ordered some bible tracts and waited and waited and waited. I tried to email them and then called - nothing. Finally I had VISA try to contact them without success. VISA cancelled order and refunded my money. Let's all pray for this company.

Thumbnail of user chriss22
1 review
1 helpful vote
December 9th, 2010

All I can do is emphasize what everyone else has written. We ordered books for a Bible Study over two weeks ago and the order is still being "processed." No response to emails, no response to phone calls.

Wish we had found this website before we ordered. My advice, no matter what the savings, is to stay away!

Thumbnail of user roberth9
1 review
1 helpful vote
December 6th, 2010

As with others who complain, my order is a month old an I cannot get any replies from their customer service, and wonder when, or if, they will send this out.

Thumbnail of user stanc2
1 review
1 helpful vote
July 25th, 2013

I have ordered one Christian book and a Bible from this website and recieved a confirmation that the items were shipped but no tracking number, no answer after email about a week. Someone needs to warm Christian people not to order from this company.

Thumbnail of user brianc10
1 review
2 helpful votes
March 31st, 2011

I ordered 9 copies of The Best Question Ever by Andy Stanley for a high school bible study in November, 2010. The site listed the books as "In Stock" and shipping within days.

Weeks passed and still my order had not shipped. After numerous ignored emails and voice messages, I was finally able to get the attention of a customer service rep named Phyllis Griswold after I had threatened to file a BBB complaint. She sent several "we're looking into it" emails, but nothing really ever got done. Finally, in December, she sends this long woe-is-us email about how hard the online book market is, how they've had a big move. And that they've just fallen behind. But that they were renewing their commitment to customer service, quote. "In our new operating model, Customer Service will be our utmost priority."

Finally, on December 15,2010, I received a shipment from bookschristian.com. However, it was the wrong books! I had ordered "The Best Question Ever", but I was sent "The Best Question Ever Study Guide". I immediately left more voice mails and emailed "Phyllis"... but never heard back. So, I filed a BBB complaint.

It is now March 31,2011 and this issue is still unresolved. BooksChristian.com is now not only ignoring me but is also ignoring the BBB. And the CEO, Jerry David King, is doing nothing to make the situation right. (The BBB rep said that he is who she is dealing with directly). He has scammed 9 high school girls out of their money.

BooksChristian.com is crooked. And the fact that they are playing the religion card with their "we share your faith" tagline is sickening. They are taking advantage of people and scamming them, and using Jesus' name to do so.

Thumbnail of user lisat7
1 review
2 helpful votes
January 6th, 2011

Ditto to everything above. Wish I'd found this site before I placed an order for calendars. I've been had.

Thumbnail of user karenl6
1 review
1 helpful vote
November 29th, 2010

This website is a rip off. I have been waiting over 3 weeks for my CD and nothing. I can find a number and I always get the same email stating customer service will look into it. I wish there was someway they could be investigated. I guess I can kiss that money good bye.

Thumbnail of user selinaf
1 review
3 helpful votes
September 21st, 2010

Still waiting on my order. These people are stealing from churches. I find this to be the lowest of the low. What is wrong with people. Going to order from a different site and apparently have to eat the loss.

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