BooksRun has a rating of 4.38 stars from 1,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner, and customer service. BooksRun ranks 1st among Textbook Rentals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 21 days
Ordered books but ended not taking the class. I sold them back to BooksRun less a than a month after receiving them and quote given was lowered when paid. Books were never used. Insurance was also taken. After two support emails and a review, customer service contacted me and did honor their original quote. I appreciate their response and handling. I wish they would have used the USPS insurance process if books were damaged during shipping.
I tried to sell various books to this company. They owe me $93.22 and apparently a check has been issued. However, I was supposed to receive payment no later than Feb. 20th and it is now March 6th. I contacted customer service 8 days ago and still have not received a response. I am now crossing my fingers and toes. I wish I had worked with a different company. Apparently you cannot call them. I tried.
BooksRun's prices are always competitive, so I always compare them to my college bookstore first, whenever possible, for each required title. This experience, I paid for expedited shipping, and my BooksRun textbook was delivered ahead of schedule. I appreciated that a lot, because I was up against a deadline of needing to head back to campus. I've used BooksRun before over the years, and customer service is always great. Another five-star experience this time! Keep up the good work, BooksRun!
Grad school is expensive; especially since I'm paying out-of-pocket. I live five hours away from my school's nearest campus, so the bookstore obviously was not an option. I compared prices between Amazon, BooksRun, and Etsy. Not only did BooksRun have the best price, the quality of the used textbooks and the time of delivery were great. I'll definitely order again next semester!
Products used:
Textbooks.
Pretty easy to order, no hassle and came within the estimated delivery which made them reliable. I appreciated the honesty with this company and I truly believe they help to lower the cost of textbooks for college students who may not always have the money necessary to buy books brand new. The company also sends out emails frequently to track your order and check in with the customer which is pretty cool.
Products used:
Textbooks
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
I have purchased several books recently. All of them arrived as described or even better.
Always carefully packaged. Rely on this Seller online, or visit in Philadelphia!
Products used:
Reading all books !
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
I have been contacted multiple times to give a review of my experience. Why?
I contacted BooksRun about my item and received NO REPLY.
Look it up and leave me alone!
Sent a brand new book and got an email offering less than quoted stating due to water damage. The picture they provided did not even show water damage so I think this is a pattern for this company. Read other reviews that stated exact same issue! Quoted one price only to receive much lower payment due to "water damage"
Dear Missy,
We do understand how the situation may seem to be frustrating for you. However, please note that we strictly follow the buyback guidelines on how to process the received items. For that reason, we may recommend contacting our support team directly for clarification since we keep our policy as transparent as possible for all our valued customers. Hope for your cooperation with us.
Warm regards,
BooksRun Team
Hello. I'm a college student. I never buy books at my college bookstore unless I need to. When I googled websites with affordable prices for textbooks, I noticed BooksRun.com had the best affordable prices out of all websites I saw. Plus, they sent me my textbook on time, so I really loved that! When the book arrived, it came in a good condition. I will shop again if I need to. They are definitely added to my list when searching for textbooks.
Tip for consumers:
College students would love this website for textbooks! BooksRun.com is more likely to be better priced than your college bookstore.
Products used:
Textbook
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Beware is you're planning on selling books to Bookrun, they will find any excuse to not pay you. I should have listened to family and all the reviews that warn against using their services. There are lots of options out there they should be at the bottom of the list.
Products used:
Attempted to use their Buyback program.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Thank you so much, BooksRun! I received your beautiful second-hand book with FREE shipping and super-sonic speedy delivery, great packaging and delivered right to my mailbox! It doesn't get any better than this. A perfect transaction and thank you for the lovely blue Bookmark too!
A new seller on this site, I recently removed some of my book clutter, having finished my college degree. I sold 3 books & am in the process of receiving my check for the trade. So far, it's been a good transaction of services. May it offer you the same results!
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
I was skeptical at first when going through the entire process of sending over my old college textbooks. I wondered if they would ever make it to the warehouse but also if I'd ever get paid. Both happened very quickly and the instructions on how to get it packaged and sent to the place was very clear and easy.
I'd highly recommend this service to anyone who is looking to sell their textbooks back and get some cash back.
I tried to sell various books to this company. They owe me $93.22 and apparently a check has been issued. However, I was supposed to receive payment no later than Feb. 20th and it is now March 6th. I contacted customer service 8 days ago and still have not received a response. I am now crossing my fingers and toes. I wish I had worked with a different company. Apparently you cannot call them. I tried.
Tip for consumers:
Update: I have received payment. The company said my check must have gotten lost in the mail.
The book I ordered from BooksRun.com arrived promptly within the early part of the estimated delivery date range and was is in as-new condition with no noticeable shipping/handling damage. I would definitely use this site again for future book orders.
Products used:
Book
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Good price and fast shipping. Kind customer service. Book in good condition. I would like to buy again from you. Thanks
Thank you for sharing your experience, Miguel! Also, we are happy to hear that you liked the item! - BooksRun Team
I have used Booksrun services for two years now, and they never disappoint. My orders are always delivered in a timely and efficient manner. This company has made my college experience easier and less expensive.
You are very welcome, Joseph! It was such a pleasure to do business with you! - BooksRun Team
In terms of price, light years better than most sellers! In great condition though used. Shipped fast, not much packaging waste. Will buy again!
I am currently a struggling college student and I purchased my textbooks for close to $200. Wanted to resell them as a way to make the money back so I decided to use Booksrun. They were offering me only $70 and I had to pay for shipping. They got the books after two weeks and offered me $0 dollars for some condition that was hidden in their terms in agreements. The kicker is that they will ship your books back for $12 out of your pocket. What a joke, do not use this website.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team
I had never used this site before. It was excellent. Wonderful price, fast shipping, and it arrived in perfect condition, exactly as described!
Thank you for sharing your experience with us, Marina! - BooksRun Team
I was looking for more books by a certain children's author that my child loves. The librarian suggested that there might be some at other libraries, and found three other titles. They were there within a few days. Super satisfying experience!
I was able to get a book at a reasonable rate and very quickly! Thank you for offering this service to students!
Thank you for sharing your experience, Jeni! That is really nice to hear! - BooksRun Team
They got my rented book to me quickly and on time. It was reasonably priced and I will definitely be purchasing from them again.
Products used:
Textbook
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
If you're looking to find a book that maybe is sold out everywhere, don't buy from here. This place charged us the price of a new book, but it was torn, marked up, and missing the book jacket and CD--and they just said it was in "good" condition. NEVER buy from this place. There are plenty of other good places to go. Customer service isn't helpful, either. They'll put you on hold forever with a robot.
Greetings, We do understand your concerns regarding the matter at hand, however, please let us explain that per existing policy, supplements are not guaranteed to be included in used items. Please contact us back at info@booksru.com directly so that we could identify the best resolution for you and improve your impressions about our company services. Best Regards, BooksRun Team
Exactly what I was looking for. Beautiful book in wonderful condition. I am very pleased with this smooth transaction. Even arrived early. Would recommend this seller to everyone.
Thank you BooksRun!
You are very welcome, Brian! It was such a pleasure to do business with you! - BooksRun Team
Book arrived in excellent conditions, better than described. Shipping was quick considering it was shipped via USPS.
Tip for consumers:
Shipping done via USPS.
Products used:
ESL Book
Thank you for the great review, Michele! Hope to see you among our customers in the future! -BooksRun Team
I find BooksRun to be a great site for selling books to. Fair prices and quick payments!
Great site overall! I made 49.30$ from 4 books! I would really recommend it to a seller. Textbooks give you the most money.
Tip for consumers:
Have fun and this site is really good to sell books
Products used:
I sold books
Thank you for sharing your experience! That is really nice to hear! - BooksRun Team
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team