• Bookswagon

Bookswagon

Overview

Bookswagon has a rating of 4.16 stars from 19 reviews, indicating that most customers are generally satisfied with their purchases. Bookswagon ranks 25th among Books Other sites.

  • Service
    4
  • Value
    2
  • Shipping
    4
  • Returns
    4
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Bookswagon?
Top Positive Review

“I definitely like”

Manmatech M.
12/30/20

Quick search by author or title. All organized by category and style. There is customer service - I definitely like what I see.

Top Critical Review

“THINK BEFORE YOU BUY BOOKS OF DECENT AMOUNT”

jay r.
7/14/23

The customer service team of Books-wagon is good for nothing, I ordered few books of decent amount from books-wagon at the end of June, the order was shipped by Amazon shipping and expected to be delivered to me on 5th July, On 6th July when I tracked the order I came to know that the package is damaged and returned to the sender by their delivery partner itself. So the order did not reached me, and returned back. I contacted to the customer service team through mails, and I was assured that once the package is received back, they will refund the money within 1 or 2 days. The package had been delivered to them last Saturday and now it's been 6 days, and nothing happened. I asked them again and again by mails and call, to refund my money but the customer service team is just ignoring. I get only one answer from them that once they will check the package then refund will be initiated. From last 6 days they were not able to check a single package. 2 days ago when I called them they assured again that refund will be initiated till end of day but as usual nothing happened. I don't understand why they are holding the customer money for the package, which was not even reached to customer. Now they left me no option but to raise a complaint in CONSUMER FORUM. Attaching the snapshots of the messages from their delivery partner.

Reviews (19)

Rating

Timeframe

Other

Thumbnail of user manmatechm
8 reviews
2 helpful votes
December 30th, 2020

Quick search by author or title. All organized by category and style. There is customer service - I definitely like what I see.

Thumbnail of user bitang
1 review
1 helpful vote
January 6th, 2018

It is the largest online bookstore in India. You cam find almost every kind of book you want. And also that is in very reasonable price. It has the unique Box Set collection, New Arrival etc features that makes the website very user friendly. The delivery is also good.

Thumbnail of user radhug
1 review
1 helpful vote
January 6th, 2018

The first time i logged into this website., I was amazed by the diverse range of books in it. I think this site has more categories than any other website that I know. You can find the rarest of the rare books and several textbooks on this site. It is known to give good service to all it's customers.

Thumbnail of user harshalr
1 review
0 helpful votes
January 9th, 2018

Books wagon is one of largest online book store. It provides effective delivery. Most books are available at low cost.

Thumbnail of user yashp7
1 review
0 helpful votes
October 31st, 2017

I've purchased what young India wants. By chetan bhagat from bookswagon.com and i got my book delivered before the expected date. I will give 5 star for this service. Thank you.

Thumbnail of user himania
1 review
0 helpful votes
November 1st, 2017

Yes! You heard it right. It is the perfect place for a Bookaholic. You name it and they have it. BooksWagon is emerging as one of the best online bookstore and provides it services all around the World. They acquire a good collection of books. The book is delivered in a short period of time and is available in Genuine quality with a good packaging. They provide a good customer support till the book is delivered in the hands of a customer. I was really very happy by their service. And, I would recommend everybody to buy a book from BooksWagon.com only.

Tip for consumers:
The only tip I could give is you must definitely try it once. I am quite sure that it would be worth it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nidhij4
1 review
0 helpful votes
October 5th, 2017

I have buy a book from bookswagon and the price i got is very good. Seller communicate vey well and they give us proper tracking information

Thumbnail of user simranc2
1 review
0 helpful votes
October 24th, 2017

My friends, i had recently come across this website named bookswagon.com which is a site selling books online. I was told about this site through a relative of mine and facebook too. It is a site purely about books. The unique feature about it is, it has a feature of ordering books apart from which they have ( they provide you that through a wish list), even they recommend great through different categories namely best sellers, pre orders, new arrivals, award winners, featured authors etc. It also provides different offers time to time that suit the pocket along with on time delivery and reasonable shipping charges. I would recommend you to check out this site and buy from it. It served me a great experience!

Thumbnail of user ashism
1 review
0 helpful votes
October 10th, 2017

I have buy a book from bookswagon.com. The pacakging was so good and delivery time is good. The price of the book is low as compared to other website. Thank You bookwagon for quick delivery.

Thumbnail of user ucntcmemoron
1 review
0 helpful votes
July 14th, 2023
Verified purchase

The customer service team of Books-wagon is good for nothing,
I ordered few books of decent amount from books-wagon at the end of June, the order was shipped by Amazon shipping and expected to be delivered to me on 5th July, On 6th July when I tracked the order I came to know that the package is damaged and returned to the sender by their delivery partner itself.
So the order did not reached me, and returned back.
I contacted to the customer service team through mails, and I was assured that once the package is received back, they will refund the money within 1 or 2 days.
The package had been delivered to them last Saturday and now it's been 6 days, and nothing happened.
I asked them again and again by mails and call, to refund my money but the customer service team is just ignoring.
I get only one answer from them that once they will check the package then refund will be initiated.
From last 6 days they were not able to check a single package.
2 days ago when I called them they assured again that refund will be initiated till end of day but as usual nothing happened.
I don't understand why they are holding the customer money for the package, which was not even reached to customer.
Now they left me no option but to raise a complaint in CONSUMER FORUM.
Attaching the snapshots of the messages from their delivery partner.

Service
Shipping
Returns
Thumbnail of user mitalis10
1 review
0 helpful votes
August 24th, 2021

Bookswagon delivered a book (Brida) which was supposed to be new, but was actually old and covered with rust like stains all over it's edges. After raising complaints, they finally sent me an email (1 week after delivery) that return pick up will be arranged soon. Now after that I never got any tracking details in email or SMS. Some guy from Ecom express came to pickup a return product early in the morning, and he didn't say he was there for Bookswagon. I had a Shirt from Myntra scheduled to be returned on the same day, so I asked him if that's the product. He agreed, picked the product, said that I will get an acknowledgment slip in SMS. I waited for sometime but never got any SMS, so I reached out to Ecom and they said that the tracking was actually for Bookswagon and not Myntra! Now we all know that same courier partners are used by different sellers. Only thing that can help a customer is sending tracking details on their phone/email. But till date not a single tracking sms has been sent to me. My wrongly picked up Shirt is lost somewhere in the mail, and I still have the old rusted Brida book with me! All thanks to the horrible service by Bookswagon and Ecom Express!

Service
Shipping
Returns
Thumbnail of user arunr14
1 review
0 helpful votes
October 10th, 2017

I was searching for the best(basically cheapest :P) bookstore. My friend referred me bookswagon.com. I ordered three books(one novel, two textbooks) and they were shipped the same day and I received my order one day earlier.

Thumbnail of user isharam
1 review
0 helpful votes
October 26th, 2017

Bookswagon.com satisfies all the needs of the user. It contains a large variety of books at best prices and is available with best services and on time delivery.

Thumbnail of user priyankab6
1 review
0 helpful votes
October 10th, 2017

Bookswagon.com is based in Delhi, India, is one of the largest dedicated online book sellers in India, offering a range of 20 million books from entire universe.The books are reasonably priced and they are also provide timely delivery of the books.

Thumbnail of user lipakship
1 review
0 helpful votes
October 26th, 2017

It's a best online site for all the bookworms... From biographies to all type of fictional books are available here, you just have to think of a book and you will get this book here

Thumbnail of user divyag16
1 review
6 helpful votes
December 28th, 2019

They cheated me thrice, everytime I would order expensive cards they would send me a cheap book worth nothing compared to what I paid for in the first place. Most $#*!ty seller ever sends whatever they hell they feel like without looking into the order

Thumbnail of user kannar
1 review
1 helpful vote
January 5th, 2022

Despite of all the bad reviews you use of this website, they are ok and fair in terms of manga and graphic novels prices. The disadvantages if I have to say about bookswagon are the customer service and using delhivery as the courier service. The delivery time is around 3 - 4 weeks for any international edition books and such.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tharunk
1 review
0 helpful votes
October 12th, 2017

I am searching for the best books and got stuck in bookswagon.com. All types of categories are available in bookswagon.com. And I ordered a book and got in time with best price and also the packing was good.

Thumbnail of user tanvij
1 review
0 helpful votes
September 14th, 2017

I have purchased a book from Bookswagon.com, the book was delivered on time and the price were comparatively less than the other sites

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Thumbnail of user bookswagoni1
Bookswagon I.

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