Boxycharm

I set up an account with Boxycharm as a promotion from another website. I described my coloring (pale skin, black hair, blue eyes) and told them my preferred makeup colors (smokey shadows, pale foundations, red lipsticks). On my first box, I got rose, peach, and bronze color eyeshadows and a disgusting baby pink lip gloss. I immediately cancelled my subscription, but lo and behold they had already charged me for the next month's box. I hoped they'd provide colors that were more my style with the next one, but NO! Everything was the same rosy-bronze colors that I have absolutely no use for.

I'm not paying for items I cannot use, and I'm not sticking with a subscription service that won't listen to what I want.

I have been charged by Boxy Charm on 6 occasions for $76.21 for product I have never received or requested. The inability to speak to a person instead of a bot that doesn't understand issues is utterly frustrating. Boxy Charm has lied and deducted money from my account even though NO product has been received. This is clear theft however they refuse to take responsibility or refund my money!

I have been a subscriber of Boxycharm for two years and I love them! I really love the excitement of getting a new box each month and with new products. Before Boxycharm, my beauty collection was sparse... very sparse, but now I have so many serums, different face wash, moisturizers, makeup, and EYESHADOW PALLETS! All of the products I have gotten are higher end brand items that I would never be able to afford by themselves so having boxycharm allows me to experience new beauty products every month. I have the base box for $27.99 (previously $25), and I get full-sized products each month and love almost all of them. I think it is the best beauty subscription box out there! I tried Ipsy for a few months and felt like it was a waste of money compared to BC.

I have been part of Boxycharm for the last few months and have been ambivalent about the service. On one hand, there is great value for the products and I like trying new things. On the other hand, I am so sick of skin care items and serums that I could scream. I expected more than this.

I am going to keep trying this company, and will update in a few short months!

I love Boxycharm, however... I don't understand being charged $5.99 shipping, and $1.99 handling fee for one small lip gloss! First of all, I was under the assumption that this was an add-on and would come in my next subscription box, and second, WHY are they shipping this single, SMALL item in this size box? I don't get it!

I won the December giveaway and got $1000 gift card from Boxy charm. They have not been able to provide me with one of my $500 gift cards and have been avoiding me since December. I have decided that in order to get their attention I will just leave terrible reviews on every website I can find until someone gets back to me. They have told me multiple times that they are working on it but I don't understand how that process takes over four months. There is no phone number or email to reach out to if you need help this entire company is a scam please don't trust them or their giveaways and their products are redundant. Almost every box like an email apologizing for same things over and over again.

I signed paperwork accepting my monetary gift and i still havent been compensated. If anyone has recommendations on how i should move forward please let me know!

I don't know why I answered any questions in the beginning, because nothing they send me is anything I wanted or use. I continued to get it for about six months, hoping I'd get something I want. I get basically the same things every month. I've gotten about three or four blushes a couple mascaras, lots of lotions, and this last one was an eyeshadow palette that I would never wear. I wear neutrals. They sent me bright, purple, and gold eyeshadow. That's my third eyeshadow palette. Such a waste of money. Very disappointing. I wouldn't even put one star, but they made me at least put one.

To be honest, these last few months I have not received good products from boxy charm. I do not receive what they show on the pictures I get on brand stuff and I did the quiz like four times and still get every month bad products I've been with boxy charm for such a long time. These last few months are bad I am canceling my prescription, because I think that the products that they sent me is not worth it.!

The new Ipsy/Boxy is no longer having growing pains. I am thrilled with the changes. My boxes are custom for me, I am a skincare junkie, and they see to it I get all the best items. Some makeup, of course, just not as much. The shipping is so much quicker now. I will have my October box early next week, if not today. CS, has gotten awesome! Quick, and helpful.Around 30 for awesome product! I am a fan!

You cannot cancel or remove your card from the website! I have cancelled 4 times! Still being charged!

I gave out gift subscriptions and had my own. These were cancelled between a year & year & half ago. Still being charged. Still dealing with their "bot." Still sending countless emails. No products received, but well over FIVE HUNDRED DOLLARS fraudulently taken from my visa. You CANNOT REACH A HUMAN. Their "design" and "policies" are to never be contacted. Words cannot describe how badly they suck.

I have cancelled 3 times and haven't received anything not a box since last April. They still charged me for a new year and they have no real customer service i wish i could upload a video they have a phone number it just refers u back to the fake system

Horrible customer service. They use an online bot and issues are never resolved. Impossible to get help. Items come damaged and you only receive the minimum box value every month. First 2 years having it was great. Business went downhill. Items received aren't really worth the listed value anymore either

The whole process is a joke, they put repeats in a box and say it's not a repeat if it's been over a year. Then in the next breath claim it's an experience box and that why they put black and blue lipstick in a box... if you place a charm order, you never get it. They just give you charms back and say sorry. I've had 9 charm orders since November that I've never received and it's the same thing over and over again. My box for April had an item missing, a repeat item as well as items that didn't fit in my skin profile that they're insistent on you taking. Claiming it helps to curate the boxes better for you. I have yet to experience that this far...

I loved them from the beginning. They always had amazing things to offer for a great price when they upped their prices during the pandemic but just kept offering repeats no updated lines or products in the couple years. I switch to American influencer beauty

This company is a complete joke! I've spent the last six months trying to cancel my subscription just to be charged again and never received boxes! I've literally been dealing with them for years and over the past year 12 monthly charges and 6 boxes of junk made it to my door. Even after I asked to cancel.
Don't try and get ahold of them! They don't have a number! You are forced to use their "boxy bot" and NEVER HEAR BACK! Or even worse give you some bull generic email 5 days later! They kept all my "charms" equally to nearly 11 dollars (for writing hundred of reviews) and continue to charge me!

DONT YOU DARE GET SCAMMED. YOU WERE WARNED. THEY ARE A NIGHTMARE

So I left boxy charm about a year ago and I decided in August that I would rejoin cuz I never had any issues with them other than them constantly upping the price almost every month of my boxycharm so that's why I stopped. When I ordered for August I ordered three months in advance cuz it's easier for me when I received my first box which was supposed to be August 2022 I realized that none of the products were on line to review so I found that kind of weird I also never even received a card that tells the price of the products and what the products are for so I look at the back of the box and they gave me a box from almost 3 years ago October 2020 these products are expired the box is old this is not what I expected from boxycharm after rejoining on top of that they messaged me with hey please join you'll get a free gift I not once received that gift after my 3 months are done I will not be rejoining boxycharm ever again there's just too much issues with them now please be careful what boxes you guys get because you might just get a 3-year-old box and they will not refund you or give you an update box horrible horrible experience I wish I never wasted my money on this brand company.

I had this service for around 7 months in the beginning of last year. Overall, I felt like the products I received were of good quality and it can be a good way to try out products you otherwise wouldn't normally purchase.

While I don't think any of the products were counterfeit, I couldn't help but feel that they were leftovers from last season/colors that didn't sell - especially when it came to the lip and shadow colors. I did receive some higher-end skincare products I adored, however.

The value is definitely there and, for me, each box had come with 1-2 items that I'd liked - ended up gifting/donating the rest

I canceled my subscription & they still charged me 318.75. They ignored my requests for a refund. I filed a complaint with BBB and they finally responded. I had disputed the charge with PayPal. Boxycharm promised if the dispute was declined through PayPal they would refund the money (see email below). PayPal declined the dispute because I couldn't locate and provide the cancellation policy. I let Boxycharm know my dispute was declined with PayPal and forwarded the email to which they've ignored every single email from me. They also canceled all of the boxes they charged me for. I don't want the boxes but now they're stealing because they have my money. I'm working with the BBB again as well as letting everyone know they should stay far from this company. I won't stop until they give my money back!

I have enjoyed boxycharm up untill now, I had to get a new debit card and when I went to add it, it was rejected and wouldnt go through. And the automatic customer service is a joke. U can't get hold of anyone for any sort of help. I'm very sad and disappointed. And even when I went and cancelled my subscription and try to reactivate it, it still gave me problems and issues. I want to redo my account but if no one is there for help, then wtf am I to do?

I haven't got my first box yet and canceled 3 weeks and my order still hasn't shipped! IPSY IS BETTER!

Boxycharm is a makeup and skincare beauty box. They offer three different boxes. They offer 5 full sized products for 27.99 called the base box. Premium box is 39.99 thats 6 full sized products. Then the third box you can only get every three months and it replaces your base box for 8 to 10 full sized products.If your a first time subscriber or took a break from receiving this box. Helpful hint keep a look out for codes where you can get a free product or a deal up to 50% off. Another helpful hint, take the Boxycharms beauty quiz and tell then if you would rarely, sometimes or often want to get a certain type of product.If you sign up and keep it the money comes up to your account and you will receive tracking details. Helpful hint number 3. After getting your box, rate your products and earn Charms which you can take your charms, and buy products in the Charm room. I must warn you getting this box is very addictive. Once you start its hard to stop. It's like getting a Christmas present every month to yourself. Now ask yourself are you worth it? Yes you are, is what I say.

I didn't even receive all the product
Don't buy from them
Take weeks to get there and the product are not even all there and the packaging is very cheap for the price