BracePlanet

To first say it i ordered my item in march third still haven't shipped then they let me know it's on back order a week later. They didn't even let me know that at first then i ask for a cancellation then the next day they want to magically ship it and tell me i need to pay a 25% restocking fee. The crazy thing is I asked to return it before it was even shipped out and now i need to pay for it. Complete screw up and waist of money and horrible customer service couldn't even accommodate me properly. Just completely upset.

If i receive my products as expected, I would give a higher rating. Until then, I cannot go higher than 4 stars. I'm unhappy with the return policy...how does one try a product without being able to try it on?! Products have to be returned UNOPENED and at that, I can only get a store credit. NOT A REALISTIC RETURN POLICY. Basically, I'm donating $54+ to this brace company.

Ordered light weight back brace. Wearing it. Back improved, not cured of course, but less pain when standing and walking. Very helpful.

Good experience. Great service. It is the exact brace that I needed.

This a great knee brace it wraps around the knee and leg giving you a lot of support.

The shopping experience was great. The brace works better than nothing and the quality of the product seems fine. My expectations were probably too high, sometimes it takes awhile to figure out the right spot for the pressure point but even then it won't keep the hernia in reduction in every position - bending over, sitting, etc. Thankfully I'll only have to use it for a couple of months until corrective surgery.

Ordered a brace from a manufacturer and they sent a different brand. They wouldn't allow me to return the item. It was unopened unused. If you read their policies they can't guarantee the descriptions so your credit card company will not guarantee the item. The Norton guarantee program is also a fraud as they don't guarantee the product.
Overall Fraudulent Business

I had never heard of Brace Planet so I was hesitant to order from them.Their prices were so good I decided to take a chance. I received my order quickly, especially for a smaller website. When my order arrived, I was impressed with the quality of the products. The quality and price were far better than those I had looked at in the stores.I would, without a doubt order from braceplanet.com again.

The size chart required that we got a smaller size than one we had originally purchased in the store. I went with your recommendation. If they do not fit when they arrive we would like to exchange them for a larger size. Will wait and see.

Wish I had a coupon or some other price relief. This is a tough budget item. Even 10 to 15% off would help. Thank you

Braceplanet offers a wide variety of ankle braces as well as other types of supports. I have ordered from Braceplanet for several years without any difficulty. The website is quick and easy to use.

I placed an order on the 23. My cc was charged. I can't find email confirmation. Called for support. After the representative tried to locate my order and wasn't able to. I asked if I can reorder with overnight shipping option but with old price of 2 day. Representative said no. When I then asked for her help to reorder with overnight shipping she hung up

It's really hard to give feedback when I haven't received the item I just paid for. Really don't like your return policy. I've been shopping for ankle braces and had to return 2 because of the way they hurt my foot. I had not problem returning them no did I have to pay for returning them!
I'm hoping I like yours and won't have a problem. I know what I am looking for and yours was the was the one I have been trying to find so I hope I won't have an issues and won't have to worry about getting my money back.

Yvonne

Thanks for no substitutions on my order without first checking with me. All items need to be "Medium" in size (M). Thank you, Colleen G.

these items were sent back for exchange.
fullfillment was not right--wrong product line originally sent.

I was prompted with a "free shipping' throughout the shopping navigation, until checkout, then up pops shipping charges. That's kinda lame.

Yes I received my order Unfortunately the braces did not work for me, Guess my knees are too bad.
Thank you

Great range of choices and size measuring instructions helpful. Fit ideal (medium) and great support. Thank you!

I am a previous customer and was very pleased with my last order.
Good quality and pricing is excellent.

too many times before it gets accepted evevn when every instruction followed. took 3 times before submission accepted

Searched yahoo, straight to my item, in my size, paid with PayPal. Quick and easy!

Unfortunately even though my order confirmation was correct, what I received wasn't. I tried two online chat sessions and was told to email a returns department, and I would hear back within 72 hours. After 5 days and no reply, I emailed again. Three days later, and still awaiting for a reply.

I am VERY dissatisfied at the moment and am STILL waiting for a reply, and an exchange for the correct items I ordered. (6/17/2016)

for my first try at on line shopping it went very well i m 84 and can really get lost sometimes ,thank you ! i have had the braces for a week they are perfect ,do a very nice job of relieving the pressure of working on your knees . have had no problems with wearing them 8 hours daily. going to order two more pair ! good service good product good price , can not beat that. thank you.

I was satisfied with the product as well as delivery time upon receipt. I realized upon trying on that article was too large, should have ordered a medium. I just recently under went hernia surgery and was just now able to get to post office, today. I do hope that this will be taken into serious consideration, a little outside the date of return email. Otherwise, will highly recommend it to anyone. Kudos to all involved..5 stars