BradfordExchange

Placed order. There was a problem with the shipping address. The customer service agent said it was a glitch in their system however I would need to call back. I called again and spoke with a supervisor. She was rude and unhelpful. Still no resolution. Could not cancel or edit order. Customer service is absolutely disappointing considering the high standards expected from this company based on reputation.

I ordered my family my heart gold & diamond ring. When I first received it, I was just satisfied because you can barely see the names on it, unless and you put on glasses and a magnifying glass. That's the first deceiving part because the picture of the ring you can clearly see the names very well, secondly, I've only worn the ring twice
Since I've had it and I already notice the gold is fading so how can it possibly be real gold? I refuse to pay $200 for a ring that's not real.

Purchased what i thought was a collection of 4 peanuts canister storage containers.
They only shipped one and said i had to buy each one individually for the price listed on their website for all 4.
Do not trust the Bradford Exchange!

This is a classic Bait and Switch operation. They lure you in with decent arts and crafts,then quietly keep charging your credit card forever with much more stuff than you ordered. Trying to get them to stop is near impossible. You keep telling then to stop, but they keep right on with the sales pitch.
They finally explain that when you initially order an item,you agree to have 10 or 20 more items coming monthly at a hefty price. Don't trust these clever Scammers... Look elsewhere

If I could rate a 0 star I would. Absolutely terrible customer service. Took my money but never received my item and no contact as to why. I just received a bill in the mail when the item was paid in full at purchase. Then had to fight to get my money back which will take 28 days. Now I have to figure out another Christmas gift for the person I ordered for. Will not be purchasing anything from them again.

They are really good at taking orders but don't deliver on-time. Then trying to get in touch with a human is literally impossible. Made an order that was scheduled to be delivered on 12/22/23. Then on 12/22 delivery date got changed to 2/3/24. How can a company not know until the last minute something is backordered by 2 months? Poor poor poor customer service experience. My first and last time ordering from them...

They are very hard to deal with. They sent to the wrong house not once but twice. They sent a extra piece and it's hard to return. We are washing are hands with this place. And we had to pay 25 dollars to send it to the correct house.

In November 2022 I bought a gift item from the Bradford exchange. Unbeknownst to me the Bradford Exchange reward program automatically signs you up to be in their club and charge you $14.95 a month for nothing. I never authorized it I was never explained this I never knew anything about it and then while doing taxes and looking over all my charges I noticed this repetitive fee. They have agreed to reimburse me for 6 months but they still owe me for the remaining 8 months. This is a real scam so be very beware

I order two very expensive snowglobes that have NOW turn yellow! So angry! I contacted them about it last year and they had nothing to offer

I went to order checks on line, the first page told me my checks would cost $3.50 per pkg. I ordered 4 pkgs. The bill with shipping and handling and all the order crap they add on should have been in the amount of around $25.00 the most, the bill came up to over 44.00. I called customer service and got the biggest bull crap I've ever heard. That's only for first time orders nowhere does it say that any where. I will never ever deal with them again. Oh yeah and 1 first customer service rep was rude as could be and the 2 nd one hung up on me because she couldn't explain the difference in totals. BAD. BAD RIP OFF.

I ordered 1 Christmas gift and Bradford began sending monthly items and charged my credit card. After some conversation they agreed to cancel my "subscription ",. Read the fine print.
Beware

You guys took money from card, for an account I never made. I gave you my name and number and now you guys blocked my number because I was rude for ask for money back for something I didn't sign up for? I WOULD KINDLY LIKE MY REFUND AND WHOEVER I WAS SPEAKING BLOCKED MY NUMBER AND I CALLED BACK FROM A DIFFERENT AND THEY BLOCKED THAT AS WELL I USE ANOTHER NUMBER JUST SO I CAN CALL HER A $#*!! YOUR WEBSITE NEEDS TO BE TOKEN DOWN YOUR COMPANY IS FRAUDULENT.

This is absolutely the cheapest looking piece of work I've ever purchased. Products have gone way down in quality and are very overpriced. What a true, sad, rip off.

I am blown away with the reviews for this company. I have purchased several items at different times and never had an issue. I never had an issue with quality or customer service. I got a purse six years ago and use it every day and it still looks like the day I got it. I carry heavy items in it and the straps are still holding up. It's kind of unbelievable. I have purchased a lot of jewelry as well.

They cancelled my order and didn't tell me anything. They have screwed up Christmas for my wife total a-holes. Dosn.t waist your time with this loser company.xustomwr service sucks real bad had to get bank to get money back cause they will not reply to emails after they get your money. This company will lie to you and waist a lot of your time and you will not get anything but screwed

BEWARE! If you order something and do not like it, this company does NOT accept returns! I ordered some personal checks - then asked to return them. They sent me a return label - I paid for the postage. ONLY THEN, did they send me an email saying they do not accept returns! THEN WHY BOTHER TO SEND ME A RETURN LABEL? Very sneaky business practices!

I ordered the Rudolph Christmas Village for my daughter they sent thing that are not in the set and over charged me! So So mad!

This is the second year I ordered the same item. I receive an email to order this item it states it will be in before Christmas. I ordered the item 2 days later I checked my account and I'm now told it will not be delivered until February. They do nothing but lie. I even called them prior to finding out that it would be here in February and they still told me it was expected before Christmas. Do not order from this company. This is nothing but false advertising on their part.

Shameful. I have been a loyal customer for years now and have spent a lot of money at Bradford Exchange. I purchased the Thomas Kinkade night before christmas story house last year and used it a couple times. Opened it this year and used it once. Now it doesn't work at all. No lights, no story, nothing. I call the B.E. Help desk knowing that I'd be out of warranty but hoping I could purchase a part or something to make it work again as it's one of my daughter's favorite things about Christmas. I was not looking for a handout but a Fix that I was prepared to pay for. I was told that because it's a year and a month from purchase, there is nothing they can do and that I have to buy the entire $220 dollar item again. For a company that prides themselves on quality, this doesn't seem like it was a priority at all. I'll no longer purchase any items from this "company".

When you select return, they arbitrarily interpret your email as you want a replacement without a dialogue. This one experience will leave me never again, I'll pass on future orders.

Went to a jewelry shop to get my bracelet appraised and Lo and behold it's fake. Even the so-called diamonds.

Don't buy anything from them! They charged me, never sent my item. Never answered my emails. Phone just kept saying closed today call tomorrow. Every day it said that. Save yourself the anxiety, go somewhere else.

If I could give The Bradford Exchange a -0 I would, my husband ordered something for me one time and now he has been getting a recurring charge a month on his debit card for 14.95 for their REWARDS PROGRAM which he did not sign up for, plus their merchandise is low quality for what they charge, he had to call the bank and cancel his current debit card and have them issue a new one. BEWARE, this company is a SCAM!