• Brilliant Directories

Overview

Brilliant Directories has a rating of 4.78 stars from 175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliant Directories most frequently mention customer service, directory software, and great product. Brilliant Directories ranks 2nd among Directories sites.

  • Service
    23
  • Value
    22
  • Shipping
    10
  • Quality
    20
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What reviewers want you to know

Positive highlights

  • The customer service is great and the online support is outstanding!

Critical highlights

No critical highlights yet

How would you rate Brilliant Directories?
Top Positive Review

“Indeed Brilliant!”

Anoush S.
10/7/20

I did some research and compared a couple of different sites and found Brilliant Directories easy to deal with, answered questions clearly and easily. There were no hidden cost and their VIP add on deal is very competitive. It's early days but so far very happy with my decision of going with Brilliant Directories.

Top Critical Review

“Scam!”

Krystal T.
7/3/22

This place is a scam, they will stop responding to you after you make the purchase. They won't even answer the phone and one of the sales associates used a fake address. Don't do it. Find someone you know and trust to build you a site. Don't waste your money. Plus, most people do fake reviews. This is a sophisticated organization that will rip you off. Don't ignore this just because there are many positive reviews. It's a scam.

Reviews (175)

Rating

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Reviews that mention popular keywords

customer service (30)
Thumbnail of user anoushs
6 reviews
7 helpful votes
October 7th, 2020

I did some research and compared a couple of different sites and found Brilliant Directories easy to deal with, answered questions clearly and easily. There were no hidden cost and their VIP add on deal is very competitive. It's early days but so far very happy with my decision of going with Brilliant Directories.

Thumbnail of user chrisn98
2 reviews
2 helpful votes
May 14th, 2018

I wrote a review in 2016, and here I am still with these folks. They are the best. No matter what question, what problem that may arise they are right on top of it. Their add on features are awesome and always growing and I am always excited to see these new features which add to the quality of my directory. The site is always fast, always up, and you know with Brilliant that they are always there to assist. What more can you ask for. I love these folks.

Thumbnail of user elizabethm783
1 review
0 helpful votes
September 10th, 2019

So grateful to have found you guys. The only criticism I can say is there are so many features built in that there's a lot to learn. I migrated from another platform, so it took me about 2 weeks to get everything transferred over. I did most of it myself. Members were easy to add. But some of my events and articles I had to manually copy and paste into my brilliant site.

But every time I have a question your amazing support team (especially the wonderful Gloriana) is always there to point me in the right direction.

Not only am I happy with my shiny new site (YAY), my member's are also elated with joy from all the new toys and tools brilliant offers for them.

Looking forward to joining my first webinar Wednesday with you this week. Hope I get picked to have my site showcased ;)

Thumbnail of user randallr18
1 review
0 helpful votes
August 11th, 2016

Having spent about a week to "discover" the insides of this platform, I must say I am pleasantly surprised at the power of the toolset and looking forward to putting my 3 sites in high gear AND then to add more as I find the opportunities.
The support staff and user community have been way way way more responsive than I had expected.
Works for me!

Thumbnail of user ald396
1 review
0 helpful votes
July 15th, 2016

I had a great purchase experience with Brilliant Directory, in particular with Mike Campos who provided a nice live product walk through. Flexibility on pricing was a determinant factor in the negotiation.

Thumbnail of user georget94
1 review
0 helpful votes
July 19th, 2016

As an agency we have looked at, researched a number of options for membership, directory related websites for clients and I have to say Brilliant Directories is the most comprehensive, stable platform on the market. Dennis Tinerino customer success manager was available to answer every question that we had (We had quite a bit). We are forever grateful for his support while reviewing the platform. We are excited to have this as an option.

Thumbnail of user johnf213
1 review
0 helpful votes
February 6th, 2016

Software looks good and appears to have the features we need. Forum, support and help files not very helpful. Was also looking at edirectory but the price swung it.

Thumbnail of user allisonr9
1 review
0 helpful votes
November 27th, 2015

The rep, Dennis Tinerino has been very helpful and the price was good. So far so good.

Thumbnail of user clarenceh23
1 review
0 helpful votes
August 20th, 2016

First off I was blown away by the product and then to top it off with great customer support... The guys over at brilliant directories not only did an awesome job but the staff was we supportive informative and everything I would expect making my decision to do business with them an easy one

Thumbnail of user jasonh104
Dennis T. – Brilliant Directories Rep

Thanks so much for the amazing feedback, Clarence. We do our best to help our customers see as much success as possible with the Brilliant Directories platform :)

Thumbnail of user salt18
1 review
0 helpful votes
August 28th, 2016

An Opportunity to grow your business and outreach. Great customer services and guidance. I highly recommend.

Thumbnail of user jasonh104
Dennis T. – Brilliant Directories Rep

Thanks for the feedback, Sal! We try to do everything we can to help our users see success and exceed their goals.

Thumbnail of user mirah8
13 reviews
26 helpful votes
September 23rd, 2020

Just purchased my first directory with this company. So far the customer service has been spot on. I loved the demo and look forward to launching multiple sites with their team!

Thumbnail of user cocor
1 review
2 helpful votes
November 12th, 2015

Warnner Alvarez replied instantly to a support ticket and helped me out tremendously!

Thank you!

Thumbnail of user stephaniem98
1 review
1 helpful vote
December 31st, 2015

Dennis is outstanding! He was extremely responsive. We emailed back and forth for the last 10 days. He kept me well informed of everything that he could in order to help me make my decision. We had two phone chats. He was clear, precise and so knowledgeable that everything Brilliant Directories has to offer. Dennis definitely made my choice to go with Brilliant Directories a choice I know I won't regret!

Thumbnail of user jasonh104
Dennis T. – Brilliant Directories Rep

Thanks Stephanie! Your kind words mean a lot, and I am thrilled our team has been taking good care of you!

Thumbnail of user marianor25
6 reviews
15 helpful votes
August 29th, 2020

I was very satisfied with my total experience with Brilliant Directories. I was referred by a friend of mine who purchased his directory about 3 years ago and had nothing but high reviews for your company.

Thumbnail of user js217
1 review
1 helpful vote
June 30th, 2016

Tons of features built into the product already, managed hosting included, looks pretty close to turn key. I decided to use a Brilliant Directory site vs. coding one from scratch, or by heavily customizing a wordpress install. Look forward to setting up our new directory site!

Thumbnail of user markr204
1 review
0 helpful votes
July 30th, 2016

Brilliant Directories appears to be very professional and offers good value for money but to be honest I haven't had the chance to use the software yet, although the response I've had from the customer services team has been very good so far.

Hopefully the software will prove to be simple to use for somebody like me who has never tried to design a website before.

Thumbnail of user timn26
2 reviews
2 helpful votes
September 5th, 2016

From my first contact with them super friendly awesome support, very responsive to any issues. And best option in comparison to other similar companies that offer same solution but at a much, much higher price tag. Highly recommend if your starting a directory based website!

Thumbnail of user antonyb19
1 review
0 helpful votes
December 24th, 2015

We've taken a good hard look at a few of the directory projects and were really quite surprised by how well brilliant directories has attended to some of the more complicated issues and maintained a functional, well thought out structure while retaining the ability to customize.

Well worth spending some time with the trial to make sure the feature set is where you want it to be but for us it ticked nearly all of the requirements. Great job guys :)

Thumbnail of user jasonh104
Dennis T. – Brilliant Directories Rep

Thanks Antony! We look forward to seeing your final product online with us shortly.

Thumbnail of user sageh2
1 review
1 helpful vote
October 6th, 2016

Brilliant Directories has go great reviews and I've been looking to set up a structure with little experience. Seems like Brilliant Directories has what I need - looking forward to watching all the intro videos and reading tips to set it up right. Customer service so far has been solid.

Thumbnail of user jasonh104
Dennis T. – Brilliant Directories Rep

Thanks for the review Sage! Not too long away we completely updated our getting started video guide and accompanying documentation which should be pretty useful!

Thumbnail of user larryh64
1 review
0 helpful votes
November 26th, 2015

I have been hearing about Brilliant Directories for about a year from two developers and they love it. So I did my homework and contacted Patrick, who is amazing by the way and signed up for the Black Friday special. I have two sites that I need this software to develop, so wish me luck, but like I said, So Far So Good...;-)

Thank you my new Friends!
LDH

Thumbnail of user markf153
1 review
1 helpful vote
May 19th, 2017

I want to genuinely thank jason at Brilliant Directories. My wife and I have been trying to put together a community website for parents with a nationwide directory of toddler programs for children 1-4. We have tried multiple times with Wordpress themes and were even dupped by overseas developers and lost some money there. We had given up on the project entirely. We stumbled upon Brilliant Directories through YouTube videos and new we had to give it a try. We are certainly happy that we did. Although we are not coders, we were able to setup our site and also enlisted the setup services of the amazing Brilliant Directories staff. Francella helped me with my website setup to help us save time and get the website ready for members. The whole process took no longer than 8 days. We feel so lucky that after years of struggle and let downs we now have a site that people love and is my wife's full time job now. Thank you to such an amazing team. I wish I could write more but you guys should know that you are changing people's lives with the incredible platform you've developed. Thank you jason for giving us the direction we needed to get the idea out to the word.

Thumbnail of user markr199
1 review
0 helpful votes
June 27th, 2016

After many months of searching I have finally found the best software that in my opinion is available today on or offline, no other software offers the amount of features and functionality. It really is "Brilliant"

Thumbnail of user michaelp256
1 review
1 helpful vote
October 21st, 2016

My decision to select Brilliant Directories as our Directory Site Partner was based on the ease of setup and the ability to keep 100 percent of our subscriber fees. What was cool was Dennis wasn't trying to sell me. He asked the right questions, listened to what my companies core competency is, and then he highlighted the exact features that would help our company accomplish our goals.

Thumbnail of user jasonh104
Dennis T. – Brilliant Directories Rep

Thanks for the feedback, Michael! We know that our users' needs are paramount and so one of our goals is to make sure managing a website is as easy as possible without having our users pay for features they don't need. I'm so glad we were able to help you get set up. I wish you all the best with your company!

Thumbnail of user alphonser7
1 review
0 helpful votes
August 17th, 2016

Features, Good design, Lifetime hosting, Possible further customisations and seriously above all customer care.
Caroline is just superb. I texted her in the middle of the night, bed time in her country and also early morning hours of her time, she was willing to help and assist.

Thumbnail of user jasonh104
Dennis T. – Brilliant Directories Rep

Hi Alphonse! I’m glad Caroline was so attentive and could help answer your questions! Feel free to also take advantage of our community forum. Response times are usually pretty quick and you can interact with other Brilliant Directories users.

Thumbnail of user danas37
1 review
0 helpful votes
November 28th, 2015

I am so impressed with Brilliant Directories product. It is well done and complete out of the box. I am switching from another directory software and everything I suggested to the other directory software company, Brilliant Directories has already done. I have had such an incredibly negative experience with this other company, but I am looking forward to this new and wonderful experience with Brilliant Directories. Thank you for giving me hope!

Tip for consumers:
Do your homework and you will buy Brilliant Directories.

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From the business

Brilliant Directories is the the easiest website directory software. Here are popular ideas you can rapidly deploy with Brilliant Directories and grow into thriving internet businesses.

Local Business Directories: Create Yellow Page style sites to find people and businesses. Members pay to join and be found by website visitors. Similar sites include: Yelp, YellowPages, Manta, and Yahoo Local.

Premium Access Websites: Protect premium or confidential content by requiring members to login. Perfect for sites with premium content areas, paid member subscriptions and company intranets.

Business Review Websites: Perfect for any industry! Review websites are now one of the most popular models to monetize. They attract advertisers, visitors and businesses heavily invest to maintain their online reputations.

Content-Specific Websites: Launch real estate sites like Zillow, events sites like EventBrite, or deal websites like RetailMeNot. Brilliant Directories enables you to create the exact type of website you need.

Community Websites: Nothing brings a community together like providing a central hub for its members to get together. Popular community directories include church groups, alumni associations and unions.

Lead Generating Websites: Launch websites that allow visitors to submit projects and requests directly to your membership network. Sell or distribute those requests as leads - and watch your community grow!

Test your idea with Brilliant Directories.

CALL US: 1-800-771-9332
FREE TRIAL: http://www.brilliantdirectories.com/freetrial

We hope to hear from you soon!

- Brilliant Directories

Company Representative

Thumbnail of user jasonh104
Dennis T.
Customer Success Director
If you'd like a private 1-on-1 demo to see how the software works, feel free to call me directly here at Brilliant Directories: +1 (310) 400-6211

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