BT

How can BT justify their price increase when they made a reported profit after tax of £1.3bn and their CEO Philip Jansen's own pay, which rose 32% this year to £3.5 million.
We can not even leave mid contract with out paying penalties, I contacted BT to see if they could help me but they told I would have to sign up to another 24 month contract which would be more expensive even if I downgraded, absolutely disgraceful.

We were promised speed and solutions - the only things we got were delays, mistakes and problems.
They were very fast in selling and pushing for signature, but when it came to receiving what we had ordered mistakes wouldn't stop happening from BT's side.
Radio silence - and not only from sales people we had been working with, but also from the Commercial Director.
In fact, to date, there is still no answer to my latest email asking for the cancellation of the product. It was ip.liverpool who had to close it in the end.
Absolutely NOT RECOMMENDED for businesses.
Shameful customer service

My broadband went down reported fault took over a week to resolve sent them costs of being down offered little compensation, told if i wanted to leave i could.asked to be escalated to a manger told no

THEY WOULD NOT ALLOW ME TO RECEIVE BOARDING PASSES INTO MY COMPUTER, INSISTED ON MOBILE WHICH WOULD NOT DOWNLOAD, £75 EXTRA COST AS HAD TO CATCH AN EARLIER MORE EXPENSIVE TRAIN TO THE AIRPORT TO SORT THIS OUT WITH THE AIRLINE DESK

If you are disabled or vulnerable please do not contemplate getting BT. Go to Tesco and get a mobile phone. BT are crooks moreover they have incessantly bullied and intimidation and intimdated me. It has been 1 complaint after the other. The last I put in on August the 6th. I got a letter dated the 7th saying my complaint was closed. By law I am meant to have a bill (disabled) they won't send 1 cos of cost. I didn't get a reminder or final reminder. They cut me off. They can't do that. I am on the highest rate of Disability. Twice they have done this. My last complaint was after I rang about 'Help For House Holds'. The government initiative for £15 Internet. They lied. I put a complaint in, so a manager said he'd cancel my contract free. Next bill date they'd taken £600 out of my bank. No win has ever been followed. After this I was harassed by a manager. I told her not to ring me. She rung me on a weekend to Bath. A 2 hour call. She ruined my weekend. I had a similar call yesterday. They categorically refuse to follow law

I have given 2 stars due to the fact an engineer phoned to say they would be a 15 minutes & turned up a hour & a half later & I already explained I had to leave at a certain time to catch a train & when he did arrive to fix broadband, he said the previous engineer should have not wired the lead straight into the socket, which led to the hub failing so a total avoidable problem, plus the broadband drops out sometimes for a whole day & as with other reviewers a long wait on hold, ps I should count my blessings as I have not had the aggro that others have had & if I did I think I would have gone loco,,

A few years ago, my BT Internet was really bad. It was never good but it became so awful I was getting less than 1MB. This is over about 5 months. Sometimes no internet at all. I complained numerous times to BT. I was lied to. I was ignored, and when I told them they had to sort my Internet out, or I'd leave, they arranged for a BT engineer to call at my house. I waited in all day. He never came. I had to stay off work for that visit and when I rang BT to complain, they told me an appointment hadn't even been booked. I was furious. I'd had enough of theIR lies and very poor 'service'. I left bt and subscribed to my internet elsewhere. Before doing that I asked if I owed BT any money and they said no. In fact they owed me 3p. I left it at that. A year down the line I got a letter from a debt collector saying that they were representing BT and the 'DEBT' I had incurred with them. Apparently just after leaving, BT had slapped a £420 fine for leaving 'out of contract'. Yet for me they BROKE the contract by not supplying a service. I was outraged. I finally had to pay the 'debt' because it went to the County Court. I had never had any outstanding debts in my life. But that filthy dirty company BT made me into someone who has a debt collector on his back, and now I have a black mark on my credit report. Disgusting, appalling. And I had to pay £420 plus COURT costs. AVOID!

Worst company I've ever had to deal with!
Set up adverts for by business and charging me with no concent, then refunding the money immeadatly once issue raised, however I asked BT not to refund me as I wanted to take it further as it was illegal in the first place. They hung up and refunded my money through no choice of my own, this is an illegal scam by BT! Watch your business bills, it's hidden way down in the brakedown of the bills. Not easy to fined or workout what it was for. Absolute scam by BT! I threatens a loyer and they hung up an refunded the money. I wanted to take them to court. I have collected all the data for a case.
BT do not refund money ever normally, I have had so meny problems with BT and there service, nothing is ever fixed, refunded, or replaced for free. They are the worst business I've ever had to deal with by a long way in my +20 years of business!

AVOID BT!

WORST COMPANY EVER...

PLEASE NOTE, IF YOU WANT A CHEEPER DEAL WITH BT, SAY 'LEAVING BT' when asked by automated phone system what you want. If you say 'LEAVING BT' they put you through to a different call service center. This call center has access to diffrant BT contract deals that are matched against the open market, ie contracts that are the same cost as other suppliers.
If you don't say 'LEAVING BT' then you go to the normal BT sales team. This team only have access to the BT deals NOT matched against the market, just deals at BT's insane prices...
BE AWARE OF THIS BT SCAM! (along with the advertising scam and the general terrible service).

When phoning in one has to go through multiple levels of choices and still not get the department one wants!

So, I have moved house 2.6 miles down the road, was told I cannot keep the number I've had for 26 years. Nor can I actually choose the new number. We asked for my original number to be redirected to my partner's mobile, they failed to do that too. Internet took ten days to start working, but still I have NO working landline number and I've now been in my new address for 16 days. My tuition and kid's music charity business is already suffering because of this crap service,
And what's more I'm being charged nearly £50 a month for the privilege. Every time I call these cretins up I get a different imbecile and a whole fresh bunch of excuses and bull. At the end of my tether with BT. Angry doesn't even begin to cover it. I just want a landline NOW. How bloody hard can that be?!

We have been asking BT to sort this out since June 2nd. Almost every day I spend the best part of an hour on the phone to them, begging for a landline,I've been told, amongst other things the following, there is no live line into the house, there IS a live line into the house, there is NOT a live line into the house - we have to pay £70 set up, that actually its all because there are open orders (?), actually its all the fault of open reach, todays latest, its because the previous owners of this property have not closed their account?! Perfidious rubbish of the highest order. As of next week we are gone from BT for good. Thanks for Nothing.

I haven't done much business with BT and don't intend to because they support the IWF (Internet Watch Foundation) that seeks to oppress people for viewing pictures and attempts to censor the web, including a certain online encyclopedia for displaying an album cover years ago. I contacted BT support and chatted with a supervisor in India who had never heard of the IWF but first claimed BT didn't support the IWF until I showed him a page that says otherwise. The supervisor then claimed to have looked through the entire IWF website in a few minutes and arrogantly concluded that the IWF is good and my concerns were unfounded. I've been protesting the IWF for over ten years, but this supervisor in India who can barely speak English and has never heard of the IWF tries to tell me it's a good thing and act dismissive of my concerns about people's lives being ruined and the web being censored by lunatics who even have a problem with folks using the phrase "child porn." Apparently, BT can't afford to hire support staff that isn't located in India. It is frustrating to try to reach someone. One of the team in India seemed nice but gave me a BT support email that no longer works. This is the quality of service you get with BT.

Hi,

I just moved from Vodafone to Bt back in Jan. Order 2 sims at the same time. First sim arrived 1 day later and the second sim arrived 3 days later after reordering and cancelling the sim in transit.

However, the billing date for both the sims are same. After complaining i was told that the credit will be provided but nothing happened.

Both the Sims activated, but no signal reception at home.

I Called 3 different numbers, mobile team, support team and then technical team where it was highlighted that out of 5 boosters only 1 is working in East london. ALSO, the senior technician replied that Bt doesn't guarantee 4g or 3g signals everywhere and that "everywhere" is my home. So they expect there customers to live on streets or on the roof where the booster is installed.

I was asked to switch off 3g and 4g and switch to 2g so that i can only receive calls and access Internet through wifi.

I requested signal booster from b. T where first i was told that it is out of stock and upon further debate i was sent an email to provide 4 examples of no signal reception. I gave them 1 example of my house that happens every day. So bt should multiply that example by 4 or by 365 days because i go and sleep at the same place on daily basis.

To conclude, yes there wifi service and wifi support is good but never go for bt mobile because of no reception, no support plus you will charged accompanying with lots of stress.

If they can post the sim to that post code, deduct the direct debit from the sim owner of that post code, why can't bt provide the promised mobile service to that post code?

So far it has been 5 months and i just roam around the house for one signal bar so that i can receive calls which is like the basic function of mobile service provider.

If BT is charging for 4g Internet plus calls plus text facility then i should be receiving all of them. If you can't provide me the services than stop taking my money and cancel my services.

Worst mobile service provider ever.

Sold a package with a promise from BT after taking me over from Now TV. Infinity fibre broadband complete with line rental and all local and international calls at £38.00 per month with a payment of £300 to take me over. Who wouldnt jump at the chance hey.?. First months bill arrived at £56.00 so i of course complained online and was told, sorry Mr Stephens but you have been charged for international calls and daytime local calls as you are not on a call plan, would you like me to add this to your package.?. Very confused and after a long discussion and a complaint i was charged an extra £7.00 brining my monthly cost to now £45.00 and not the £38.00 i was promised. I had also not received my £300 which was then discovered to be a ploy and should not have been sold to me. Having a seriously ill and disabled daughter who relies on a constant and reliable service for her needs i accepted again and moved on. Over the next week my service had dropped and connecting became almost impossible with speeds recorded at 0.9mbps and of 3mbs, i also then received a letter in the post from BT stating that there was now a price increase and my monthly package would now be £55.00 per month. Being a full time carer and living on the breadline and also paying for a failing and overpriced service i went online once again to make a complaint. It was then discovered that not only was i paying for a sports TV package that i never asked for and was still being charged for calls. I was fuming and decided to leave. After threats of early termination fees and dozens of calls over the coming weeks BT finally refunded me for some calls and closed my case. I then receive demands of over £500 from debt collectors BPO and was again fuming. Dozens more calls to both companies and BPO pull out sending the unpaid debt to BT. (Are you keeping up?). BT then demand i send my equipment back and send out packaging for me to do so arranging collection and closing the case once again (advisor Josh also recorded by myself at the time). I then receive another demand of payment from debt collectors Moorcroft for now £695.00. Dozens more calls later and then Moorcroft rightfully pull out and the debt is sent back to BT. I now just receive an email from BT stating that they are now passing my debt onto another agency. (Third time lucky i guess). Having recently moved over to Talk Talk and no improvement to my bad service i make a complaint and these kind people send out an engineer, and guess who he works for people.?. BT Openreach. Lol. I am then informed that there is an ongoing fault at the exchange situated at Hawkins road due to corrosion on the aluminium and aging wiring, and a fault on the wiring entering my property is also found to be at fault. Some repairs are carried out and service improves but is still very unstable due to the old wiring used by ALL PROVIDERS, (terrible in the rain), who are charging for a top line fiber service that is in fact impossible due to the condition of the wiring anyway. I am still fighting this disgusting and incompetent failing company along with Vodafone for the very same reason. I am now being harassed by both and will be writing all about Vodafone also so please watch this space.

Where do I begin?

Even though they claim I can access my bill online - I would have to allow them to track my activities while I view my bill and any other account details via cookies that have been deliberately mixed - marketing and essential cookies -to cause obfuscation. According to the GDPR one is not supposed to have no opt out of marketing cookies, yet BT deliberately flout the rules; I say they flout the rules as I have told them. They say as a defense "but other companies use cookies"; which bring us to the next problem - everything you say has to be contradicted, argued and quibbled; you are not allowed to be right, or to go away thinking you have won. Its like they want to control your thoughts, like an adult controls a child.

Every call is a war. You call for something that has no need for them to access the account - such as how does something or other work? - of course they claim they cannot do anything until they access your account.

They constantly claim that you have not tild them why you are calling - yet it is the first thing you do. They even claim this when quite clearly you have repeatedly told them why you are calling - which I have cottoned on to as a tactic by the telephone staff of trying to get you to change the subject - a bit like going to a tarot card reader, and keep going to different tarot card readers, until you get the reading you like; with them just keep saying you need to tell me the reason for the call, until you change the subject to something they are happy with.

They claim they have no account details on the screen, yet quite freely seem to know your last calls and the reasons for the calls, and your name.

They claim that you will not be charged for a paper bill; yet when it comes to the crunch you are charged for a paper bill, and when you call, you are told "that hasnt been written down."

On top of all this and more, there is the situation that there is no customer service that deals with the problems that customer service creates for the customer, and whenever you tell whoever you are on the phone with of what one of their colleagues have done, all that is said too try to wriggle out of commenting on a fellow member of staff is "but I wasnt on that call so I dont know what happened"; these two things combined make the BT telephone staff completely unaccountable.

Awful. Ask not what the call centre staff can do for you, ask what you can do for them.

I have been waiting agaes to get bradband connected, I dont use BT but BT Openreach control network.

They had to make the connection but there was a line fault apparently. Rather than repair the fault they kept cancelling my order.

They have performance standards to meet and part of me thinjks that rather than keep my order open and not reaching their target, they cancel it so they dont have to report it to Ofcom.
The telephone network needs renationalising in my view

28 calls later... 5 departments... 5 promised call backs... still no broadband. Shop around and go with Zen Internet for service

-Miss sold product
-It took over 5weeks to have Internet installed.
-1 40min phone call reassured it would work by 12pm on the 4th Jan.
-Another phone call.
-I had to take a day off work on the 7th for a emgineer to come round.
-Found the issue was external and I had wasted my time for no reason.
-Television package still not working.
-Broadband works for 18 days however we are informed we have gone over our usage (40gb) even though I was told we have unlimited.
-2 phone calls - 2hours wasted, told that sky want to take over the line and we were being disconnected, I told them we didn't want this and was the first we'd heard of it.
-Internet works again.
-Broadband stops working on the 26th.
-Follow online instructions.
-Hour phone call doing line test.
-Promised call back, this does not happen.
-Another phone call having to repeat myself again - told issue would be resolved in 48hrs.
-Still no solution another phone call having to repeat myself again.
-Sent email with details - no response.
-Complaints team call me when I'm at work I request call back they don't call between hours agreed.
-Another phone call and I am once again having to explain myself while
Being put on hold.

I am disgusted in this customer service. I have never been treated so poorly in my life and would never let anyone I knew go through the ordeal I have had to experience.
Hours on hold listening mind numbing crackling music. Incompetent staff who pass me around so I have explain myself every time. I want a email address so I can speak to one person and I can actually reply at times that fit around my work and commute. I leave the house at 6.30am and get in 7pm. I have been unable to do my work emails. Watch the subscriptions to Netflix, Amazon prime and the tv package that I'm paying for. And data on my phone ran out.

Issue still unresolved!

I reported a line fault - bt said it was within my wiring, not theirs.
Disconnected all of my wiring(removed linebox cover and connected directly to test socket. BT repeated that it was within my own wiring and would not accept that their testing process could be wrong/faulty.
After 5 days engineer arrived, problem sorted in seconds - BT wiring/their fault not mine.
Shortly afterwards I got a text msg to say"sorry about YOUR fault"
Get it right BT, YOUR fault not MINE. And improve your service and understanding that the customer may be right in his diagnosis and get on with speedier call out.

The Openreach service engineer was superb once he arrived on site.

I never ever thought that I would be sitting here writing a good review about BT. I am about to, so here goes.
After a tumultuous, torrid and trustless time of being a BT customer I once again had to contact them due to poor broadband speeds ( one of the little rural living probs). Instead of the normal Indian Call Centre run around, I contacted the directorate office ( they had helped, yes really helped on a previous problem) and explained my problem to a very nice man named John ( the name has been changed to protect the innocent!). He telephoned me in a couple of hours and offered me a deal for "superfast fibre" at a price less than my old slowwwwww broadband. This new broadband is indeed super, with my speeds increased fifteen fold, and touchwood ( tap tap) a really reliable service. John the protected was polite, helpful, professional and a credit to BT, if only they could clone him and put him throughout customer service.