BudgetAir.com

I booked 3 tickets on this platform and confirmed the payment without any extra service or amenities.they charged me $77.70 for airhelp compensation which is a service I did not pick or see throughout the booking.i tried to contact them to ask for a refund but they don't have any contact number or live agent except a robot agent which takes control of topic he picks.they are rude and you will never get your right reserved.never book on this agency again.

They have hidden fees that can cost more than a one-way ticket fare, and the information provided by the agents is not consistent.

I've booked my flight ticket through Skyscaner linked to BudgetAir. I just got an email saying that my flight was canceled. According to them, "The fare you chose is no longer available from the airline."
I have NOT received my refund from BudgetAir, It has been a 5 days since they cancelled my booking.
This is a horrible experience with BudgetAir. Anyone please tell me how can I get my refund and when?
I've paid 1.600usd.

Flight cancelled by airlines, but BudgetAir did not process refund. I contacted airlines about refund, they sent an email asking me to contact BudgetAir to request refund from airlines. BudgetAir declined to grant refund. There is no customer service to contact as well. So once you purchase a ticket via budgetair, you are stuck and forget about any refunds.

Budgetair is completely fraud.pls don't book any tickets through this site. I lost around 2k CAD even though airline refunded the amount. They cheat people and don't answer calls

This company a $#*! in stupid company. They issue duplicate tickets, cancel flights, change schedules without notice, and provide poor customer service. Refunds take years to process, and they only refund a portion of the amount. Changing a flight incurs significant fees, and they do not assist with rebooking if a flight is canceled. Missing a connecting flight leaves you stranded at the airport. Despite offering competitive prices, customers encounter numerous headaches and risk losing money. There are countless complaints online, yet the company remains in operation. In the event of needing a refund, it is advisable to contact the bank promptly to reverse or dispute the charge. The company lacks a phone number for direct communication and relies on ineffective robot customer service. Personal experience with this company involved issuing duplicate tickets, multiple unanswered emails, and only receiving a refund through the bank's intervention. Stay away this horror company.

Stay out, purchased tickets to Middle East before war happened in October 2023 after 2 weeks try to cancel answer was we don't care lost 1800$$ and those guys doesn't care, their excuse was the airport still open you still can go, they don't care about your money safety nothing

I bought a round trip from San Francisco California to Brazil, and stayed there for two months and the day I was coming back I was surprised in the airport in Brazil that my name wasn't on it. So I had to get last minute tickets to get back home. When I got back home I tried to talk to budgetair and one more time I was surprised because they said that nothing can do for me. Please never buy airfares from budgetair.

Hi Everyone,

I did Flight Booking for my mama, paid the amount and got the booking number and at the time of booking there were 4 seats available and that's why i properly booked the flight as you can see screenshots.

I was waiting since booking to receive the acknowledgement email as informed by BudgetAir (Screenshot attached) and your can see there's nowhere mentioned about under review or possibility of cancelation.

But then after 2 hours budgetAir sent me email that your booking is canceled and you have to book it again.
I tried with helpline and they are also same like their company, they said to book it again with increased price and wait for previous amount refund for at least 5-10 days.

BudgetAir is really scammers and cannot stand on their own booking and then saying to refund the amount in 5-10 days.

They somehow are a third party company that you get directed to when you are booking certain flights through google flights. They book your flight with their on cards! When a refund is issued it goes to their bank card not yours

Do not book with them! My family of 6 booked return flights with them for a quick trip to Yellowknife and three weeks before they changed our flight dates. There's no way to get a hold of them, and no alternative options presented by them. None of us can make it for that long as we have jobs, and all our accommodation and activities are non refúndale by now. Worst mistake ever!

Planning to build a case against budget air. I have not been refunded since covid. My flights were canceled. There's no way of contacting them.

I booked but accidentally picked a wrong airport. With in a few minutes I realized the mistake and cancelled the booking before they issuing the e-ticket but now they won't refund my money. NOT RECOMMENDING FOR BOOKING.

They took my money, went to the airport and found out they had cancelled the booking (without telling me). Had to find a last minute expensive flight and waiting for a reufund now (funny they cant take immediately but takes 2 weeks to refund.) Got an email a day after the flight saying the booking was cancelled. Walk away from these people.

I have the mistake of booking thru BudgetAir.com and the moment I booked it the problem starts. It is so difficult to get hold of them and they have given me a lot of hard time and stress on my booking. The worst part is the ticket that I bought for my mom thru this agency and she passed away before she was able to use the inbound ticket. I tried to do a refund and since I didn't book directly from the airline, they told me that I need to process the refund thru BudgetAir. Without empathy at all, BudgetAir give me a hard time again processing the refund up to the point that they don't answer my emails and up to this time, they ignore me. Do not book to this agency! I am informing all my friends and family not to do any booking on this agency!

I rented a car from BudgetAir through Car Trawler for $189 but never received the car or a refund. I arrived at the airport at 3 am and found no one there to assist me. Despite following all instructions and attempting to contact the car rental desk using the provided number, I received no response. After a 2.5-hour wait and a 22-hour flight, I had to take a taxi to my hotel. When I reached out to them a few days later, they requested my flight ticket information, which I provided. However, they refused to issue a refund, claiming I didn't show up. I insisted that I was there and followed all instructions but got no response. I filed a bank claim, but they repeated the same story to my bank, making it harder to get my money back. It's been two months of trying to resolve this with no resolution in sight. I advise against using this service - they partner with frauds, and by using this services you risk to loose a lot ore than you save.

First of all they will write you that ticket didn't go through. Wait 10 days. Then will
Ask you bank account details for remittance with bank charges occurring from their bank and our bank on the customer. In simple words they are big cheaters and you will have no options left except opening dispute of transaction with your bank card and wait for refund

Exorbitant charges charged for cancellation of flights. Was trying to cancel a flight, but was told that after considering their charges, I will not get any refund

I should have cancelled going through them when both of my credit cards declined the charge 2x.
Second red flag was when I got a call back from them with a "scam likely" number.
They owe me over $2250 USD and told me "do whatever you want".

Budget Air has the worst customer service. They always tell you that they will contact via email and they never going to contact you. Next time you contact them they will tell you enhanced prices.

I was informed at the last minute that my flight from Milan to San Francisco scheduled from 30/10/2023 was canceled without any valid explanation. This situation forced me to purchase a new airline ticket for the flight tomorrow, incurring significantly higher costs than what I had originally paid. Not only did I have to bear an unexpected expense, but I also lost time and important opportunities due to this unjustified cancellation.

Flight cancellations are understandable in some exceptional circumstances, but I expected timely and transparent communication from BudgetAir in case of issues. The lack of explanations and the sudden cancellation of my flight caused substantial inconvenience and frustration.

I request a full refund of the expenses incurred for the purchase of the new airline ticket for tomorrow's flight, as well as compensation for the inconveniences suffered and time lost. Additionally, I hope that BudgetAir can take concrete measures to improve the handling of cancellations and ensure clear communication with its customers in the future.

DO NOT BOOK WITH THIS COMPANY.

Needed to cancel my flight and there is only a bot to contact. It will tell you you can cancel and be refunded but the flight stays active and no confirmation email is sent. If you try to use the cancel button it gives an error message 'Oops there is an error.' I tried to contact though the web form and it took until the next day for someone to get back in touch. By that time it was 'too late' to get a refund. There is no number to contact. Just bots. Lost $1300. Shameful business model

Worst customer service. Emirates cancelled my flight due to a document I never had was never asked if I wanted to change the date nothing I then inquire about a refund spoke to three different people all a different story. For a £337. Ticket they wanted to charge me £185 airport cancellation plus £55 administration fee couldn't help with booking another ticket for a different date and was told I would have to pay more money. Would certainly never recommend them.