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    Bulb

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.1 / 5
Corporate Values

Overview

Bulb has a consumer rating of 4.11 stars from 9 reviews indicating that most customers are generally satisfied with their purchases. Bulb ranks 5th among Energy Efficiency sites.

  • Service
    1
  • Value
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Bulb?
Top Positive Review

“"Excellent"”

Gunter H.
10/24/19

Bulb is one of the best energy companies so far with good energy savings and still you have 50% off after subscription. I will go in for this company over and over again.

See positive reviews
Top Critical Review

“Poor customer service and continuously increased charges! Please do your research before joining!”

B B.
7/21/21

I am in the process of making an official complaint to OFGEM about Bulb. Bulb incorrectly charged me for several months. The account charges were compared to the charges of 2 previous energy suppliers I spent a year with consecutively, totalling 2 years of supplied energy. When the combined cost of energy used with the above-mentioned suppliers was compared to that of Bulb for the same amount of time, the difference in cost was astronomical. I also had one less appliance than I did with the previous energy suppliers when I joined Bulb, so less energy was used. On top of this, the cost of energy spent at each supplier was roughly the same, with the difference being only a couple of pounds. In regards to Bulb's charges, nothing makes sense and someone is ready to look into this for me while I prepare to write to OFGEM, then wait for a response from them. I've asked Bulb to email me chat logs for every conversation I have had with them, and also my entire billing in history PDF format. This was ignored by the person who responded to my complaint. I don't know whether Bulb tampered with my previous supplier's smart meter and used it knowing full well that was not part of our agreement, or if someone's incompetence is the reason for my outrageous bills. Either way, there will be a resolution. I have gathered energy bills from my 2 previous suppliers who supplied energy to the same address, and I will need some answers as to why there is such a big difference between what they charged me and what Bulb did at the very same address. To my surprise, I posted this review on Trustpilot and Bulb got them to remove it. After looking into this more, I discovered this has been happening to many other Bulb customers. I can also no longer access my Bulb account. So I have basically been penalised for sharing my experience. Their positive feedback is now irrelevant in my eyes. I cannot recommend them. At first, everything seems nice, then they slowly start increasing charges making bills unaffordable. Their customer service is below standard. Please do your research before joining. Don't be fooled by their branding and claims.

See critical reviews

Reviews (9)

Rating

Timeframe

Other

ac968
3 reviews
4 helpful votes
July 21st, 2021
Verified purchase

I am in the process of making an official complaint to OFGEM about Bulb. Bulb incorrectly charged me for several months. The account charges were compared to the charges of 2 previous energy suppliers I spent a year with consecutively, totalling 2 years of supplied energy.

When the combined cost of energy used with the above-mentioned suppliers was compared to that of Bulb for the same amount of time, the difference in cost was astronomical. I also had one less appliance than I did with the previous energy suppliers when I joined Bulb, so less energy was used.

On top of this, the cost of energy spent at each supplier was roughly the same, with the difference being only a couple of pounds. In regards to Bulb's charges, nothing makes sense and someone is ready to look into this for me while I prepare to write to OFGEM, then wait for a response from them.

I've asked Bulb to email me chat logs for every conversation I have had with them, and also my entire billing in history PDF format. This was ignored by the person who responded to my complaint. I don't know whether Bulb tampered with my previous supplier's smart meter and used it knowing full well that was not part of our agreement, or if someone's incompetence is the reason for my outrageous bills. Either way, there will be a resolution.

I have gathered energy bills from my 2 previous suppliers who supplied energy to the same address, and I will need some answers as to why there is such a big difference between what they charged me and what Bulb did at the very same address.

To my surprise, I posted this review on Trustpilot and Bulb got them to remove it. After looking into this more, I discovered this has been happening to many other Bulb customers. I can also no longer access my Bulb account. So I have basically been penalised for sharing my experience. Their positive feedback is now irrelevant in my eyes.

I cannot recommend them. At first, everything seems nice, then they slowly start increasing charges making bills unaffordable. Their customer service is below standard. Please do your research before joining. Don't be fooled by their branding and claims.

Service
Value
bent235
1 review
1 helpful vote
July 29th, 2020

Honestly the worst customer service I have ever encountered. It takes a month to respond to an email and they aren't capable of posting a cheque to refund me the balance of my account the took from my previous supplier. When I was transferred to them by ofgem they were described as "supplier of last resort" which I would wholeheartedly agree with! Stick to the reputable suppliers it is much simpler!

gunterh1
2 reviews
0 helpful votes
October 24th, 2019

Bulb is one of the best energy companies so far with good energy savings and still you have 50% off after subscription. I will go in for this company over and over again.

djd17
1 review
0 helpful votes
March 5th, 2018

I have recently switched energy providers, gas and electricity, to Bulb.co.uk. The signing up process was quick and simple. Communication from Bulb has been excellent. Their gas and electric tariffs are extremely reasonable.
In addition, I got a £50 referral for signing up. If you wish to sign up you can use my link below to get £50 for yourself. (copy the link, but remove the space in front of the /)
bulb.co.uk/refer /douglas6661
Good luck.

wanitaj
3 reviews
2 helpful votes
May 15th, 2019

bulb.co.uk
What a great company fast changeover, cheapest in my area and excellent service. All UK based customer service team
I cannot fault this company.

petek45
1 review
0 helpful votes
July 24th, 2018

So, I can't fault bulb so far. The best bit is that I got a £50 credit when I signed up and everyone that signs up is given a referral link to give to friends and family, and if they sign up using your link then you both get £50. For anyone considering switching, please feel free to use my referral link below:

bulb.co.uk /refer/peterk9464
Note: there is no space between the. Uk and the /refer when pasting into browser

Hope this is helpful, Pete

mikep275
3 reviews
0 helpful votes
March 25th, 2018

95 ££££just for Switch itch my link
Hello just tray to share that amazing switching company, saved hundreds, when switched, compare them, and if you decide to switch you can use my link and receive 50 £££welcome bonus and extra 45 ££££ from me just pm after you complete switch via my link

join.bulb.co.uk/
Refer/michal6442

Just paste in Browser

saviller
4 reviews
2 helpful votes
June 12th, 2017

Not only is Bulb cheaper that ALL the other energy suppliers, but their energy is totally renewably sourced (wind, solar etc) And their website is a billion times more user friendly that all the other suppliers I have used and you can earn credit!

Get £50.00 if you you sign up with my referral code (remove []'s):

Bulb [. co.uk] /refer/fahy

chrisb389
1 review
2 helpful votes
June 29th, 2017

It was very easy to change supplier. It took only minutes in the end and Bulb then did all the hard work. They'll even cover exit fees if you have them.

Today (28th June 17) Bulb again passed on wholesale energy price savings to all customers. No other energy supplier has done this in 2017.

I've always been unsure about changing, then I read some reviews and I thought I'd give it a go. So glad I did change. I'm saving loads already and Bulb have just lowered their rates, the first to do it in 2017.

They have renewable sourced electricity and we can all refer friends and family. If you'd like to start with a £50 credit and start saving about £200 a year in costs, by all means cut and past the following link. Just remember to take out all the brackets around those dots. Bulb[.]co[.]uk/refer/like2save

Finally the customer service, what can I say but it is second to none. Very personal and easy to speak too.

If you get around to it, see how it goes and get your £50 start up credit. It's all yours.

Bulb[.]co[.]uk/refer/like2save

Q&A (3)

Answer:

Not in Lincolnshire. They're the cheapest ones with best customer service team I have used.

By Wanita J.
Answer:

Moved home in March and took bulb with me, all went well and not a problem was had. Highly recommended.

By Wanita J.
Answer:

Bulb is definitely not a scam but a newish utility company. I have been with them for about 5 months now and also moved home without a hitch from them. I highly recommend them. All UK based customer service team and cheapest service provider in my area Lincolnshire.

By Wanita J.

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4.1
9 reviews
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