Bullion By Post has a rating of 4.57 stars from 53 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bullion By Post most frequently mention next day, silver britannia, and customer service. Bullion By Post ranks 7th among Gold sites.
This company responds to reviews on average within 3 hours
Brilliant service, very helpful staff will use again. Thank you.item arrived dead on time in secure packaging. Need another item but out of stock so waiting for email to let me know when it is available.
Never trust these guys. First two orders were fine. Coins and bars delivered promptly and well packaged, though they misinform you that packages must be signed for, they don't! Third order, a 5ozt bar came deeply scraped and dented, but packaging perfectly intact, so damage done before being sent. I could fit my thumbnail into the deepest scrape. Complained, and they decided to patronise me about cast bars, of which I have many, and understand the process of very well. Sub standard product at premium prices... look elsewhere, or even better, shop local to support your community.
Brilliant fast efficient service.
To get a free silver BRITANNIA coin worth around £30 with your first order follow these instructions.
On sign up when they ask where you heard about them select referred by a friend and enter code
MEB0 KETH
You will then get a lovely silver BRITANNIA coin with your first order over £250.
Service was very fast.
Tip for consumers:
Use the code to receive a free silver coin
Products used:
Gold and silver coins
Works well, Friendly customer service and the price is very good. Had a slight issue one since the payment system was down so had to wait a little while but after that no problems- im not sure it was even on their end. Coins were delivered the next day and included capsules.
They offer a free 1oz SILVER BRITANNIA for new customers who use a code at SIGNUP and spend over £250:
4Y9X EPHT
Overall can recommend 5* and will definitely be using again.
Products used:
Gold Sovreign,
refered by a family member who uses the site a lot, i will be using again in a few months when im looking to buy some more.
Perfect service.got my delivery next day, free and insured.
I spent £250 and got a free silver coin worth £40 by using a refer a friend code.
Use my code AUF6 PNDX when you sign up and you'll get a free Silver Coin worth £40
Tip for consumers:
Be better to spend £250 if you can to get £40 free silver.if not it will add as soon as you do spend £250
Products used:
5gram bar of gold and 1 ounce silver coin
Amazing costumer service and fast insured delivery!
I ordered few times from them and it has been always just perfect, never had any problem and always my orders were arriving the next day. They have silver and gold coins from around the world and also you have the option to buy in bars too. If you use this code 00NH AV0T you will receive a FREE 1oz Silver Britannia coin on your next order over £250.
Products used:
Gold and Silver
Great experience, fast delivery and genuine gold.100% recommended,use this code when signing up VBQW6EPT and receive free 1 0z silver Britannia coin with your first purchase.
Products used:
Gold coins
I had been a loyal customer to Bullion By Post for over 12 years, placing 42 orders with them amounting to 10's of thousands of pounds without issue, as my orders always arrived, until one didn't.
This particular order of £1700+ in value, was marked as delivered by Royal Mail Special Delivery with tracking information locating it to 240ft of my address, however, it had been signed for by the postman himself and never arrived at my front door.
When Bullion By Post were immediately informed of this they investigated and decided that as the Postman had marked it delivered and signed for it, there was nothing they could do and told me to report it to the police, which I did.
I obviously was not happy with this conclusion and the suggestion of a private investigator (PI) was made, which I agreed to and welcomed. When this PI contacted me via email, he requested 18 points of very private information (which I had no problem providing) however, the tone of his email was very accusing, full of conjecture and a lack of impartiality. I immediately responded with all of the information, by which point Royal Mail had updated the tracking to show the Parcel was received at Warrington Mail Centre two days after it was reportedly delivered to me. This development was unbelievably, not enough to prove I had not accepted the parcel.
CCTV and various other pieces of evidence was obtained showing that the postman did not attend my address at the time of the tracked delivery, again this was not enough for Bullion By Posting. I spoke directly with the postman, recording the conversation, who stated he does not remember delivering the parcel, nor has any idea what could have happened to it, but did agree that he signed for it on my behalf, again this was not enough for Bullion By Post.
Ultimately the parcel was not located 3 weeks later, even though all evidence pointed toward it being in possession of Royal Mail. Bullion By Post obviously agreed with this conclusion as they eventually refunded my money, but did not offer any apology or compensation for the 3 weeks of stress and severe inconvenience that this caused. The service I have received has been truly appalling.
I have been made to feel like a criminal, accused of defrauding Bullion By Post out of money, despite being loyal a customer for over 12 years spending 10's of thousands of pounds with them. The burden of proof has been on us to prove our innocence, even though all evidence has pointed toward Royal Mail not carrying out the Special Delivery service correctly on behalf of Bullion By Post. I would have been afforded more impartiality in an actual court of law than Bullion By Post and the Private Investigator that they appointed, have displayed over the last three weeks.
Tip for consumers:
Order at your peril, if something goes wrong you will find yourself fighting for your innocence.
Products used:
Coins
Thank you very much for your valuable feedback. We understand your concerns regarding your recent order and appreciate your patience and cooperation while we conducted our thorough investigation.
As part of our commitment to security, particularly for high-value items, involving a private investigator is a standard step in our process.
Please rest assured that we are actively working on enhancing our resolution process to make it more streamlined and efficient in the future. Our dedicated team will be in touch with you soon to discuss this further and address any additional concerns you may have.
Regarding the refund, it has been processed as a gesture of our commitment to your satisfaction, recognising the inconvenience you have experienced.
Your feedback is incredibly important to us.
Kind regards, BullionByPost
Excellent service, very prompt delivery, excellent communication. Will definitely use Bullion by Post again
Also you get a free £30 coin with orders over £250
Use this code at check out
5S86 9ST3
Products used:
Gold
Very good service and I got a free silver britannia coin worth nearly £30 so really pleased.
To get a free silver britannia please sign up, select referred by a friend when they ask where you heard about them. Then use code
5L XD 5AWU
When you place your order over £250 you will receive the free coin.
Most orders arrive next day.
Tip for consumers:
Use the code for a free coin
Products used:
I purchased silver coins
Easy professional service - select items, pay and receive them next working day. Great communication and safe secure delivery - would highly recommend BullionByPost
Never trust these guys. First two orders were fine. Coins and bars delivered promptly and well packaged, though they misinform you that packages must be signed for, they don't! Third order, a 5ozt bar came deeply scraped and dented, but packaging perfectly intact, so damage done before being sent. I could fit my thumbnail into the deepest scrape. Complained, and they decided to patronise me about cast bars, of which I have many, and understand the process of very well. Sub standard product at premium prices... look elsewhere, or even better, shop local to support your community.
Thank you for taking the time to share your experience with BullionByPost. We sincerely apologise for the dissatisfaction you've encountered with your recent order and the response you received from our team.
We are grateful to hear that your first two orders met your expectations in terms of prompt delivery and packaging. Regarding the signature requirement, our policy is to ensure the secure delivery of all orders, and we will look into this discrepancy to ensure our delivery practices align with what we communicate to our customers.
Concerning the condition of the 5oz bar you received, we understand how disappointing it is to receive an item that does not meet your standards, especially given your familiarity with cast bars. Please be assured, it is never our intention to send out items that are not in perfect condition. We take your feedback seriously and will investigate this matter internally to understand how the bar was damaged and why it was sent out in this state.
We are committed to ensuring our products meet the high standards our customers expect, and we clearly fell short in this instance. BullionByPost is dedicated to providing high-quality products and service, and we hope to restore your faith in our company. Please contact us at 0121 634 8060 so we can see how we can put this right with you.
Thank you again for your feedback, and we look forward to resolving this matter.
Kind regards, BullionByPost
Bought two half sovereigns, arrived next day in mint condition. Will definitely use again. Excellent company and excellent products. Very happy with the purchase. I am glad that I have found bullionbypost. I would trust them over my regular local with the savings that i make.
This company teated me shockingly. Not only did I not receive my goods I also am yet to be refunded. Additionally when I requested a replacement of my initial order i was informed I was blacklisted due to not receiving my purchase? A complete insult.My purchase was intended for a gift for my son on his birthday, I have since purchased elsewhere albeit late. I would be very cautious before you press the button! Good luck as you will need it, you will also be out of pocket and deeply offended.
Bought gold with bullion by post company for the first time after much deliberation. Couldn't have been more helpful in addressing my questions and immediately felt at ease with the process. Also offered the best pricing in the market on the sovereign coins that I bought. Delivery time was prompt and coins were of exceptional quality.
Very trustworthy bullion dealer, unlike some others I have come across
I could not fault the level of customer service provided by Bullionbypost. They even keep their promise to call you back in quick time. Their online ordering process is a delight to use, no hiccups at all. Delivery is fast and efficient and above all secure. All in all, a pleasure to deal with.
Really good service. Gold arrived next day, securely packaged, and as advertised. I also got a FREE silver 1oz Britania! Ude the promo code referal below to get your own.
You will get FREE- pure silver Britannia coin!
CODE:
MEB0 KETH
How to do it?
IMPORTANT:
During sign up at the part where they ask where you heard about them put "referred by a friend" and use code MEB0 KETH Then make an order for minimum £250 and coin it's yours for free!
Online quote was if you order over £250 and we receive fund before 2 pm, you will be qualified for next day insured delivery, and it will be delivered by UPS. What a beautiful lie. I especially went over £250 spend so I can get my item next day. Paid and email received at around 1330hrs saying you have received the fund. I was happy and excited cos it was Birthday gift for my wife after next day. Guess what? It arrived after 7 days and It was sent via Royal Mail not UPS. Well done BBP, you gonna say it was back locked because of holiday. Then be honest saying it will arrive after seven days not NEXT DAY INSURED DELIVERY BY UPS.
Never again.
Tip for consumers:
Avoid.
First and foremost, we apologise for the inconvenience and disappointment you experienced with your recent order from BullionByPost. We understand how important timely delivery is, especially when an item is intended as a special gift like a birthday present for your wife.
We aim to be transparent and accurate with our delivery estimates and it's clear that we fell short in this instance. The delay you experienced is not typical of our service standards. While we do occasionally face unexpected delays due to high demand, especially around holidays, it is our responsibility to communicate these potential delays to our customers effectively. We regret that we did not meet this standard in your case.
Regarding the change from UPS to Royal Mail for delivery, this should not have occurred without clear communication and your consent. We will investigate why this change was made and ensure that our communication and delivery practices are improved.
Your feedback is invaluable in helping us improve our service. We sincerely hope to have the opportunity to regain your trust and ensure that any future orders you place with us are fulfilled to the high standard you expect and deserve.
Thank you for bringing this matter to our attention, and we look forward to speaking with you soon.
Kind regards, BullionByPost
GET A SOLID SILVER BRITANNIA COIN FOR FREE WITH YOUR FIRST ORDER
Really good service.
Gold arrived next day, securely packaged
I also got the free silver britannia coin added to my order for free.
If you want the free silver coin with your first order follow the instructions below.
During sign up at the part where they ask where you heard about them put "referred by a friend" and use promo code
MEB0 KETH
Add over £250 of goods to your basket and you will see that the silver coin is added for free.
The coin you receive is a large 1oz silver BRITANNIA which would normally cost about 32 pounds.
Great value.
Tip for consumers:
Use the code for a free silver coin.
Great experience, fast delivery and genuine gold.100% recommended,use this code when signing up VBQW6EPT and receive free 1 0z silver Britannia coin with your first purchase.
Products used:
gold coins and bars
Had a great experience researching and buying with bullion by post. Their customer service advisor was second to none and answered all my questions and concerns. Placing an order was easy and i received it the next day in discreet packaging.
They shall have my future orders from a satisfied customer
I now know why they are no. 1 bullion dealer
I have used Bullion By Post several times recently to purchase Silver and Gold. I have found it to be reliable and the delivery has always arrived on time. They are doing a really good promotion and when you register your account and include the code 6VYF 9Y3Q then you get a free 1oz Silver Britannia coin (when you spend over £250). You can then go on to do the same and earn more coins.
Had a brilliant experience with this company and best of all you get FREE silver Britannia 1oz coin with your first order over £250. On registration when asked "Where did you frist hear about us" choose "Referred by a friend" then put the code Y9LB 3BYI
TERRIBLE customer service. Initially I spoke with person who told me a CSR would contact me within 24 hours. I received NO contact from them for 6 DAYS. I called multiple times and received "voicemail disabled for this extension". Basically my calls were blocked. Website said to expect an email when funds were received and metal is sent - didn't happen. I finally made phone contact with them after sending a strong email and voice message. The CSR indicated my passport and 3 months of documentation needed to be sent to them. Nowhere on the website was this indicated. I declined. A refund was offered. It was wired back to me at MY EXPENSE and at a REDUCED price for the metal. Shocking that a FIRST TIME CUSTOMER would be treated so indignantly. If you are not in the UK, I would NOT recommend this company.
I enjoy collecting numismatic coins and bullion by post probrably have the widest range available in the uk. Even when i have been stuck searching for a specific coin, their customer service is second to none and have advised me of availability.
I can honestly say Bullion By Post is the best service I have ever had; from telephone calls to delivery everything was perfect! All credit goes to the staff who are extremely helpful and knowledgeable. Five stars are not enough for this superb set up!
Regards,
Buy Gold Bullion at BullionByPost?, the UK's No. 1 Online Gold Bullion Company. Buying Gold and Silver Bullion is Easy at Low Prices with Free Insured UK Delivery.
Dear Reginaldo,
Thank you for taking the time to leave us a review. We are delighted to hear that you had a great experience with our customer service team and delivery was as expected. Thank you for choosing BullionByPost and we look forward to assisting you again in the future.
Best Regards,
BullionByPost Customer Service Team.