• Bunches

Bunches

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Overview

Bunches has a rating of 1.4 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bunches most frequently mention royal mail, and customer service problems. Bunches ranks 156th among Flower Delivery sites.

  • Service
    22
  • Value
    22
  • Shipping
    20
  • Returns
    11
  • Quality
    21
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
29
See all photos

What reviewers want you to know

Positive highlights

  • I ordered flowers for my best friends funeral and DPD managed to not deliver them.

Critical highlights

  • flowers are posted 1st class by Royal Mail, so they aren't tracked.
How would you rate Bunches?
Top Positive Review

“Brilliant”

Jake M.
2/9/23

Truly brilliant, got in touch to ask about advice re if I should purchase and deliver a few days before valentines in order to let them bloom before giving them, adjusted delivery times and addresses for me in a very prompt manner and just all round brilliant service, name checking Flair in particular. She even spotted the replacement address I had given didn't match the postcode and adjusted it before I realised

Top Critical Review

“Avoid at all costs!”

Emma S.
1/19/24

I'm lost for words with the flowers my friend received, the picture on the website showed a beautiful array of Iri's and Freesias so thought I would go large as they looked so beautiful. The flowers she received however were absolutely nothing like the picture, to be honest I've seen better on peoples headstones. No arrangement whatsoever, very very disappointing. Please please read these reviews before you order from this Company. They are an absolute rip off!

Reviews (67)

Rating

Timeframe

Other

Reviews that mention popular keywords

flowers (27) royal mail (4)
Thumbnail of user emmas1021
1 review
1 helpful vote
January 19th, 2024

I'm lost for words with the flowers my friend received, the picture on the website showed a beautiful array of Iri's and Freesias so thought I would go large as they looked so beautiful. The flowers she received however were absolutely nothing like the picture, to be honest I've seen better on peoples headstones. No arrangement whatsoever, very very disappointing. Please please read these reviews before you order from this Company. They are an absolute rip off!

Thumbnail of user alexisj394
2 reviews
0 helpful votes
March 8th, 2024

My eldest son, a nurse bought me a bunch of flowers for Mother's Day from this company. They arrived five days early in a half dead condition. The roses, carnations and other flowers are browning at the edges and the foliage has been ripped from whatever tree /bush it had come from, consequently the bark /stem was split up the sides. There was an ominous smell of rancid flower water coming from the pot and the stems of the flowers. Quite honestly you can pick up a better bunch with more life in it from Aldi's bargain bucket. Don't waste your hard earned money on buying from this company. Unfurtunately I had to tell my son about it so it spoilt his surprise and my Mother's Day which is still two days away. DONT BUY THEIR cr*p

Tip for consumers:
If I could have scored 0 on everything I would have

Products used:
Recipient of dead flowers

Service
Value
Shipping
Quality
Thumbnail of user jackiej391
1 review
0 helpful votes
March 11th, 2024

Photo says it all
1st photo is what they advertise other two are how they look 24 hours later
Feel upset for my granddaughter who sent them to me

Products used:
flowers

Value
Shipping
Quality
Thumbnail of user debbiec1231
1 review
0 helpful votes
June 3rd, 2023

Ordered flowers to be delivered for a recently bereaved friend gave me selection date for sat 3 rd June so clicked that had e mail
Confirmation for this date
Never arrived still sat in Dorset post office sorting office tracking showing
Won't be any use now they will all be dead
Won't ever use this comany again other more reliable companies out there doubt they will even acknowledge the compliant from what I've read in previous reviews wish I'd read them before opting to use this company! Unreliable

Thumbnail of user tracic162
2 reviews
0 helpful votes
September 28th, 2023

Shocking service. Orders flowers on the 23rd to be delivered in the 27th, paid 24hr tracked Royal Mail delivery, at 16:30 on the 28th it's still not delivered and on contains Bunches, their very casual response is, delivery is not guaranteed, 'it's in our T&C's'. When going through times of their emails regarding delivery, my order was only sent out to RM after 8pm the night before it was supposed to be delivered! Disgusting people, I would suggest finding a real company to deal with.

Service
Shipping
Thumbnail of user jakem623
1 review
0 helpful votes
February 9th, 2023

Truly brilliant, got in touch to ask about advice re if I should purchase and deliver a few days before valentines in order to let them bloom before giving them, adjusted delivery times and addresses for me in a very prompt manner and just all round brilliant service, name checking Flair in particular.
She even spotted the replacement address I had given didn't match the postcode and adjusted it before I realised

Tip for consumers:
Highly recommend them, though if you want them full bloom ask for the hand ties ones

Products used:
Valentines Flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user torih85
1 review
0 helpful votes
January 27th, 2023

Received 2 bunches; worth £44
(Both bunches in vase) absolutely nothing like photos? Won't be using again, very disappointed

Products used:
Flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user lewisb169
1 review
0 helpful votes
January 10th, 2022

I ordered flowers for my cousin's 80th birthday in good time for delivery. When I asked for confirmation of receipt I was told that Royal Mail had lost my order. A replacement order was subsequently sent out this time by courier which hopefully will arrive this time but the actual birthday has now passed and the element of surprise lost. I would definitely not recommend using this company. You might as well put budding flowers in a box and post them off yourself.

Service
Value
Shipping
Thumbnail of user emmas827
1 review
1 helpful vote
January 15th, 2023

Far from satisfied with both the flowers and the customer service. I ordered the Rhubard and Custard letterbox flowers as a birthday gift, and when receiving the photo a few days after they 'bloomed' - and I was appalled. What my mum received did in no way compare to the display on their website - I could have bought a higher quality bouquet in a shop for half the price I paid. The photos on their website are false advertising. I made a complaint and spoke to one of the representatives and they were in no way sorry for the disappointment caused or held themselves accountable for the poor quality of product, despite showing them photos. The line was 'I'm sorry you feel that way.' As a first-time customer, I am very disappointed with this service and won't be returning and will not be recommending Bunches to anyone else. Expect your £25+ bouquet of flowers to look £3-4. Very poor indeed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ebrahimm1
2 reviews
10 helpful votes
January 23rd, 2021

I received the Cheese Plant from my sister as a gift today and it was terribly packaged. Firstly, the box it arrived in was oversized and no labels outside to let the courier drivers know which way up it should be handled. Secondly, inside the box, the plant was lying down on it's side and not upright which caused most of the soil to fall out along with a few broken and torn off leaves. I've ordered many indoor plants in the past from various websites and have never ever received a plant in this state with poor packaging.

Thumbnail of user jennyw186
1 review
15 helpful votes
June 27th, 2020

Received a bouquet of flowers from Bunches late Thursday. Sunflowers stocks, yellow roses and a moth!
Flowers looked wilted on arrival, roses has dropped Friday, stocks had withered up the stems. Saturday sunflower petals were turning black.
I followed their instructions, cut off stems at base, flower food and fresh water. All we're dead by Saturday. Impossible to complain as they were a gift on my retirement. Please avoid this company you will only be disappointed.

Thumbnail of user maurizioa2
1 review
5 helpful votes
February 14th, 2021
Verified purchase

Not good at all, never arrived on selected date & customer service is appalling. No humility or even a sorry just a "as long as it's there within 3 days" job. With lockdown I needed flowers for a sad occasion but it was ruined by Bunches customer service. Don't be fooled by the price there's a reason spend more & get better.

Tip for consumers:
Don’t do it

Products used:
Flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user nurcanr
1 review
0 helpful votes
July 17th, 2023

What a bad service and company! I placed an order from bunches and then after I paid my order I never heard back from them and I started to investigate what happened to my order. They only came back and said the address is not registered but the place the order meant to go is very knowledge fashion brand in Guildford Friary shopping centre. I kindly asked my refund and their customer service has some sort of excuse the address is not correct which is a correct address. Anyway never order them again and i never recommended that company. Not a reliable customer service.

Tip for consumers:
What a bad service and company! I paid for a bunch but the bunch never been delivered and their customer service is not helpful.

Products used:
Flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user louiseh292
1 review
1 helpful vote
May 19th, 2022

I ordered a grande bouquet for a friend and this is what she received. Bunches advertise their 'grande' bouquet at approximately 20 stems. When I emailed to complain I was told they couldn't see how many stems there were, that there may be less flowers as some might be expensive, and that the bouquet might look different in a few days. You're having a laugh!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesr4369
1 review
1 helpful vote
March 17th, 2023
Verified purchase

Very disappointed with the quantity that i was sent, some broken/damaged. Advise - get some from a supermarket where they're half the price and have higher quality and quantity.

Value
Shipping
Returns
Quality
Thumbnail of user maryb4133
1 review
2 helpful votes
February 28th, 2022

Don't touch them. My friend probably spent a lot of money on their flowers and they're rubbish. A few freesias and some roses. The roses are supposed to be in bud. Fully opened. Look horrible. Waste of money

Quality
Thumbnail of user risac10
1 review
1 helpful vote
March 17th, 2023

Ordered what looked like a beautiful bunch. Even in bud the delivered order looked pitiful. Attached website photo and photo of what was sent.

Service
Value
Shipping
Thumbnail of user stacyw196
1 review
6 helpful votes
January 5th, 2021

Received these as a birthday gift, what a total mishmash. Looks like a bunch of flowers from a garage. They have just put any old flowers together, no colour co-ordination or attention to detail. Red, peach, cerise and purple! I'm no florist, but I have put together better arrangements myself.
They look nothing like anything on their website.
Please don't waste your money at Bunches or that's what you will get, a hastily put together ‘bunch' of left overs.

Thumbnail of user anisas11
1 review
1 helpful vote
December 20th, 2022

Just now
NEW
If you expect your flowers to be delivered on time or before a special occasion even if you order in advance don't bother using bunches. When I made a complaint that my mum's flowers arrived after her birthday their response was I could have opted for guaranteed delivery date. I was given the option of a delivery date, which I selected and paid for but there were no other options therefore one would assume this would be guaranteed. Better to use a local flower delivery company or interflora who use local florists. Thoroughly disappointing that my mum thought I had forgotten her birthday. I would not use bunches again, their flowers also were not amazing to compensate for the late delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rasaw
2 reviews
3 helpful votes
March 27th, 2021

The flowers were ordered to me by my elderly mum (order placed by my stepdaughter). Delivered wilted and falling apart. Complained and got sent a replacement bouquet. Completely different and size wise worth £5 maybe £8 max. This time they were fresher but for one rose, one carnation, one other flower and some foliage hardly worth £25. As a receiver both times I was very disappointed!
The original bouquet was ordered cos it contained freesias- there were 3 x really wilted freesias in it and the replacement had non at all. Stay away from this company if you don't want to disappoint your loved one!

Service
Value
Shipping
Quality
Thumbnail of user yvonnec424
1 review
0 helpful votes
December 6th, 2022

Can't access my account - ridiculous. Won't accept my log in details...goes round & round with code. Doesn't show my orders.On telephone contact, said I didn't use appropriate method for ordering!? I used the site. Terrible time waster.A shame - used in past, no problem.

Tip for consumers:
Only use if don't need to check order - nice products.

Products used:
Plants

Service
Value
Thumbnail of user claired293
1 review
2 helpful votes
December 22nd, 2022
Verified purchase

Wrong bouquet sent with stems that were black, rotten and covered in mould on receipt. Awful. See photos attached.

Service
Value
Shipping
Quality
Thumbnail of user sueb728
1 review
2 helpful votes
December 27th, 2021

These 2 pics cost £74 with a courier delivery that was the post office and one had to be picked up... yes got a discount so cheaper, my partner's sister thought the red ones were a joke present...

Previously used and was happy for my mother of whom recommended them
Order no ******* and *******

Service
Value
Shipping
Returns
Quality
Thumbnail of user janea464
1 review
1 helpful vote
March 15th, 2021

The freesia were delivered in time for mothers day. Lovely surprise. They were in bud and seemed fresh and well packaged. After two days they are in full bloom and I love them. Very extravagant for my daughter to buy me these I am very lucky.

Products used:
Freesia flowers by Bunches recieved as a gift

Service
Value
Quality
Thumbnail of user stephanieandrews40
1 review
1 helpful vote
March 28th, 2023

I ordered a plant for a birthday present and when it arrived, it was very dry. I tried complaining and was told to water it, how rude. I was also told to keep an eye on it and send an image if it didn't improve, Disgusting, will not be using them again

Tip for consumers:
My tip is, Don't bother

Products used:
I haven't used another product as yet but certainly won't be using Bunches again

Service
Value
Shipping
Quality

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About the business

Send fresh flowers by post from only? 14.99, with free delivery and personal card. View our range of gifts, hampers, balloons, and plants for every occasion.

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