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Buyback Boss has a rating of 2.93 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Buyback Boss ranks 33rd among Sell Cell Phone sites.
This company responds to reviews on average within 9 days
No critical highlights yet
Selling my used phone to Buyback Boss was a hassle-free process. As soon as I signed up for the service, a representative from Buyback Boss reached out to me via email, offering assistance if needed. However, I found the process to be quite straightforward and did not require any help. The pricing offered by Buyback Boss was very competitive, and I received a good price for my phone. I highly recommend Buyback Boss for their smooth and easy trade-in process, competitive pricing, and helpful customer service.
If i could give ZERO STARS i would. I have never worked with such a poor buyback company. They did not even give me 25% of their estimated buyback cost and I turned in completely top quality, top condition products. They made up a completely fictional problems that cannot be backed up. I could've sold these for more online then they offered me. I will never use this company again, absolutely the worst. A scam.
If i could give ZERO STARS i would. I have never worked with such a poor buyback company. They did not even give me 25% of their estimated buyback cost and I turned in completely top quality, top condition products. They made up a completely fictional problems that cannot be backed up. I could've sold these for more online then they offered me. I will never use this company again, absolutely the worst. A scam.
Sent in a fully functioning flawless looking iPhone 11 Pro Max, which was quoted at $330. After their scam of a review they only offered $80 because of some vibration noise that didn't exist when I had the phone.
* Buyback Boss attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This "business" is a total scam and fraud. They will provide you with nice estimated value and upon receiving your phone they will find some non-existent issues. Then you will receive email offering to pay you $0. I guess they think is funny. Stay away from this fraudsters.
Buybackboss can't be trusted. I sent in my iPhone 8 Plus (flawless) they sent me a picture of a scratched up phone claiming to be mine. Saying they can only offer $59.00. Stupid people, I took pictures and a video of my phone before sending it in and clearly the comparison shows it's not my phone. My screen didn't have any scratches. The picture they sent the phone had dust on it and the screen was jacked up. Don't trust this company
Tip for consumers:
They can’t be trusted
I sent in my iPhone 15 Pro Max, which they quoted online as $757 for Good condition. My phone had spent its entire life in a case and the battery health was at 90%. I took pictures before sending it in and wrapped it up securely in the manufacturers box. A week after the phone had been delivered I reached out as I had not heard anything. They stated that it had arrived and that they would inspect the phone within 10 business days of delivery. 11 business days go by and I don't hear anything so I reach out again. They respond that they need my IMEI number because they can't find my phone. After providing, they said they found it and will have it inspected right away. Another 2 days go by and I don't hear anything. I reach out again and am told someone will reach out with my estimate. I then receive an email that my phone has heavy scratching on the screen and they are reducing the offer to $455 ($300 less than original quote). They provided no pictures of the scratching in their first email. I respond back with pictures of the phone clearly showing that no scratches were present the day the phone was sent out. I tell them to send me my phone back. Another 2 days goes by and someone from another company, GadgetGone, responds back and now offers $520. In this email they do provide pictures of the phone. They claim they did not scratch my phone purposely to reduce the payout. I request my phone back.
I believe that both Buyback Boss and GadgetGone are quoting high payouts but as soon as you send it to them, they offer significantly lower payouts. Additionally, since phone value is highest right before or after a new iPhone has been released their slow response times and losing my device reduced its value. I am waiting for my phone to be shipped back to me so I can inspect it and consider what action to take next. Luckily I documented my phone's condition with a lot of pictures before sending it to them.
Products used:
None. I asked for my phone to be sent back to me
I was offered $139 for my iPhone SE and when they got it they told me it would be 5 to 7 days before they even got to it to check it out because they were behind because they were getting 600 phones a day. The website said I would receive my money within five business days. They offered me $80 because they said there was scratches on my phone which I have pictures of that. There was none when I sent it off. After several days of going back-and-forth they finally came up to $140. It took three more days for them to process my payment. Processing my payment through another company took another two days so all in all it took almost 2 1/2 to 3 weeks for me to get my payment. This place did not do anything they claim online, and it took forever for me to get my money I would never ever use them again.
Tip for consumers:
The process took a lot longer than was quoted from the beginning of the process. They tried to lowball me saying that there was scratches on my phone that were not there when I sent the phone off. They finally came up on the price after I asked them to send the phone back to me. it took over two weeks for me to get paid for something. They said I would get paid within five business days after they receive the order.
Products used:
They bought a used iPhone SE from me.
I sent my phone to buyback boss. I put the phone covered with foam in a cardboard box, then I wrapped the box with extra foam and put them in another shipping box. I did a drop test 4 feet from the ground before the box was full sealed. And there was no damage to the phone and the box. But Buyback boss did not pay me. They said the phone is damaged. It is a scam. Do sell anything buyback boss, especially when you have a good phone. They will say your phone is damaged. It is a SCAM
I sent in my iPhone 12 Pro weeks ago. The staff immediately got in touch with and responded to my emails multiple times throughout the day so it thought it was a legitimate business. The second the said they sent my payment, Radio silence. I was told my check would be 3-5 days and It's been 3 weeks and I'm out $600 that I was promised and I can't even get my phone back. I have sent multiple emails and called and received no responses back.
Hi Denise,
We spoke and resolved your missing check in February 2022, but I wanted to leave an update here for anyone reading through. When searching your email, we only receive the order email testing results and a second email chain I started with you in addition to our automated order updates. I then searched our spam folder to see if your messages landed there, we had one of your emails land in spam. We marked your email as non-spam for future contact, so sorry for the one email that landed in spam. We followed up with you a total of 3 times to ensure you received the initial check we mailed to you in February. We did not hear back and checked to see that the check was cashed. Since the check was cashed this indicated to us that you received your payment okay.
If you have any questions, please feel free to email our team at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
I'm disappointed. I requested my phone back. They claimed large scratches before sent in j had from and back replaced. I was offered much more online but I went with the original quote. Sorry but I can get almost double.
They get your device and then offer you $10 when they first offered $111. Very dishonest company. They said after 10days I had a ghost image in my phone which I did not. And then came back to me with a $10 offer... please don't use this service. Walmart offered 50. Should have done went that route
Tip for consumers:
Do not use buyback boss
Products used:
None
Hi Amanda,
I'm sorry to hear your feedback. We work hard to ensure every customer leaves with an awesome experience! I can assure you we operate with 100% transparency and honesty.
You placed an order with us to sell a Samsung Galaxy Note 8 Factory Unlocked 64GB “Mint” device.
Your device was received and tested by our operations team. During testing we discovered the device had ghost image and was locked to the Sprint network. Ghost image is an issue that happens gradually over time and the most common screens displayed are what get burned into the LCD.
Due to the ghost image, the device’s condition was updated to “Broken” using the condition guidelines listed on our site. We contacted you with the device report and adjusted offer. We also offered to send a photo of the ghost image present on the device, however you didn’t opt for one.
You let us know you did not want to proceed with the offer and we were happy to send your device back free of charge.
If you have any questions, please let us know by emailing us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
I sent in my phone based on the original offer. They then "inspected" my phone and told me it was worth a third of the price. I had them send it back and it came back without the SIM card. They stole the SIM card! There is no way to contact them. Only an email address.
Tip for consumers:
There's no contact information other than email. There's no way to confirm your not getting hustled. I did.
Products used:
They were to buy my old iPhone. Instead they pulled back their offer and stole my SIM card.
Hi Jerret,
I assure you we are not a scam and did not steal a SIM card from you. Listed in our FAQ page is a question regarding what happens to accessories and any items sent with an order. The answer listed is that they will be recycled and under no circumstance will they be returned (as we have recycled them). SIM cards are luckily free from your carrier should you need one.
We can be reached at support@buybackboss.com and are open Monday through Friday 9am-5pm Pacific time. During our business hours, you will receive a timely response.
Thank you!
Brittany at Buyback Boss
Felt the company "low-balled" me at time of settlement. However they did provide the purchase funds quickly once I accepted their offer. I would advise future selling clients to fully document their phone's condition and the advertised purchase price prior to shipping their phone off.
* Buyback Boss attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It's a bait and switch scam. They tell you one price upfront and then you send your phone in and they say the battery is less than 80%. They will offer your phone back, but who knows what they have done to it. I have sold phones to similar companies without an issue. Stay far away from this group.
Hi Deb,
Thank you for taking the time to leave a review and I'm sorry to read the feedback provided. I can assure we are do not operate as a "bait and switch" business. It's our priority to give the most value for your item and to provide a clear process so you know what to expect. I can also assure you that we do not make any changes or modifications to any customer items. That would be unethical and we do not operate that way.
In the order placement process, you choose the condition that best fits your device. You selected the "Flawless" condition for your device, when you selected the "Flawless" condition the requirements are listed for you to review. One of the requirements is for the device to have above 80 percent in battery health with no Service alert in the Settings application. Since your device had a lower than 80 percent battery health and a Service indicator (we sent photos over of your device so you could see what we were experiencing), your item fell under the "Faulty" condition. We communicated this information to you and offered to send your item back free of charge if your did not want to proceed. You elected to sell the item at the adjusted offer.
Please feel free to contact us at support@buybackboss.com for any future orders. We would be happy to personally place your next order with you so we can ensure there are no surprises in your experience.
Thank you,
Brittany at Buyback Boss
Price competitive and quick turn around. Would definitely use again.
Sent a phone in like new condition. They got it and said the screen had deep scratches in it. No no no way! Only wanted to give 1/2 of what was offered. IPhone XR. I am so upset right now! I also packed it real well.
Tip for consumers:
Crooks!!
Hi Tim,
Thank you for taking the time to leave a review and I'm sorry to read the feedback provided. I can assure you that our evaluations are honest and accurate. Our priority is to give the most value for your item and provide a clear process so you know what to expect. I can also assure you that we do not change or modify any customer items. That would be unethical and we do not operate that way.
In the order placement process, you choose the condition that best fits your device. You selected the "Flawless" condition for your device, when you selected the "Flawless" condition the requirements are listed for you to review. One of the requirements is for the device to be completely free of any flaws or scratching. This is because future customers looking to purchase a Flawless condition device will review their item with a keen eye to ensure they received a mint condition item. In order to maintain the integrity of our Flawless condition for all customers, the item must truly be free of any flaws. However, we did find that your device had signs of wear on the screen which we provided pictures and videos of for your review. We also offered to send your device back to you free of charge if you were not satisfied with our offer as guaranteed on our website. You had elected to have your order returned to you and we are happy to arrange for that for you.
Please feel free to contact us at support@buybackboss.com for any future orders. We would be happy to personally place your next order with you so we can ensure there are no surprises in your experience.
Thank you,
Casey at Buyback Boss
THIS PLACE IS A SCAM! They received my device and now won't send send me my funds or respond to any messages!
Tip for consumers:
That the customer service is very poor!!
Products used:
Sold my old phone
* Buyback Boss attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Iphone X Like new condition. No scratches. They quote me $165. After 2 weeks i get an email telling me the battery is poor, and they offer me $45. This place is a scam!
* Buyback Boss attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Wade,
We received your feedback and had the chance to review your order. It looks like the device we purchased had a battery quality that didn't meet the "Flawless" condition requirements (in good standing and quality rating above 80% in Settings app). I do see we were able to discuss the details of the order and come to a satisfactory solution. I hope we were able to ease any concerns regarding your order and that you'll have the confidence to use us again in the future.
If you have any questions at all, please feel free send a response to my email or reach out to support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
Complete rubbish! Quoted me £85, now saying problem with the screen and price now £13. Waste of my time!
Hi there,
Unfortunately we are unable to identify or validate your order based on the information provided. Additionally we operate in US with US currency.
Thank you,
Brittany at Buyback Boss
I sold them a Verizon galaxy 5g Phone I sent them a original box with accessories when they changed the price I requested it be shipped back to me they sent me someone else's phone and it was a t mobile phone no original box or accessories I got someone else's phone I filed a complaint with the better business burea on this matter they scam you all the way around don't sell your phone to them
Tip for consumers:
Don't sell to this company they rip you off
Hi David,
I know we spoke via email but I wanted to respond here.
It looks like your order was originally placed as a Brand New Samsung S21 Plus 5G Verizon device. The Brand New condition requires the device to be fully sealed from the outside of the box with the device unused. Upon testing the device, we discovered we actually received a Good Samsung S21 5G Verizon device. There are two differences in what the order stated and what we received, this is due to the device not being a Brand New sealed and unused device along with the device model being an S21 not an S21 Plus. Because of these differences, the offer was adjusted to fit the appropriate device details.
We did get your device sent back free of charge as you had requested. We did send the appropriate device back to you and your device is still a Verizon device. The device states T-Mobile in Settings and in the power up screen because we test devices with a T-Mobile SIM card to perform a test call. Your device is Verizon, Settings and the power up screen will always show the last SIM card that was inserted in the device. Once you put your Verizon SIM card in, it will update accordingly in your Settings and power up screen. Sorry for the confusion there. If you would like to confirm this, you can check your IMEI number (found in settings) of the device we sent back with your carrier you can do so.
As far as any accessories or boxes sent with the device, these items are responsibly recycled when unpacking the order. There is no way for us to ship these back to you as they have been responsibly recycled. This policy is listed on our site in the FAQ section.
If you have any questions, please let us know!
Thank you,
Buyback Boss
Chose this company because their offer was slightly higher than the competition. Sent in a phone that was in near perfect condition. After the phone arrived they sent me photos of a phone with heavy deep scratches in the glass. Not my phone! They dropped my offer by $30 and said I could take the new offer or they could ship back my phone with these scratches... Total scam. It seems this company is outbidding competitors and then undercutting people when the phone arrives. Do not use this company. I have 3 other phones to switch out and will never use them again.
Hi Steve,
I assure you we are not a scam. I could not identify your order based on your review. Solely off of the contents of your review, it sounds like your order was placed under our "Mint" or "Good" condition. The "Mint" condition requires the device to be flawless with absolutely no wear on the device. The "Good" condition requires the device to have light use with no heavy or deep wear.
Again, based off of this review, it sounds like we tested the device as falling under our "Fair" condition, which is for devices that are fully functional but show heavy or deep wear on the device. We are more than happy to send photos of the device to show what we are seeing on the device and only photograph devices that belong to each order. We have no interest in operating unethically and oftentimes issue our customer's original offers as payment. Our entire process is listed under the "How it works" page on our site which talks about each step all the way through to payment.
If you have any questions, please let us know by emailing us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
I sent my tab they offered me 130$ for. They said it was locked even though I had reset it and a bunch of back and forth so I ended up having to send my password and just for them to say it was in good condition and offer me $0 lol then asked if I wanted to have it back or donate it. I said I wanted it back and it's been over a month and I got nothing. They had made the offer knowing what tablet it was and said it was in good condition. Right after that someone managed to hack my accounts which has never happened to me before. Wonder who did that. This company is a scam. Literally. My tablets exact modle number that I looked up when getting the quote was on there. I literally followed their exact instructions.
Tip for consumers:
Do not send anything to this company
* Buyback Boss attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Miranda,
I wanted to reach out because I believe you left a couple of reviews and I followed up with them along with a separate email directly to you.
First off, I can assure you we didn't utilize any passwords or hack into any accounts. The device you sent in had a Samsung account still on the device which locked it and prevented us and any user from testing the device. The credential you sent to remove your Samsung account was used on the physical device you sent in to sell and we only used it to remove the Samsung account only. In no way would we misuse or reopen any credential provided.
Additionally, it appears the device sent in was not the model indicated in your order which is why the offer fell to $0. The device you sent in is not actually a device we purchase so we offered to recycle the item or get it sent back.
Your item was shipped and delivered back to you. If you have any questions, please let me know.
Thank you,
Brittany at Buyback Boss
A word of caution - I had a brand new Samsung Note 9, sent back to them in original packaging - original box - and estimated purchase price of $177. Once they had my phone, I received an email stating there was a scratch on the back of the phone and they were offering me $45. I asked for my phone back, sent it in a foam pad without the box. This whole process was a collossal waste of time and misrepresentation starting with the original quote. Keepping the phone for use on WiFi. Just a waste and total junk company.
Hi Samara,
I reviewed your order details and can assure you we did not misrepresent the original offer. The details of your order stated you were selling a “Good” fully functional Samsung Note 9 free of any cracks. Upon testing the device we discovered the device had cracks and chips in the back glass. We were able to send over photos of this. Unfortunately we cannot accept a device with cracks or chips under the “Good” condition as listed in our quoting process on the “Choose Your Condition” page. We always verify and test every order we receive for accuracy before issuing payment. Additionally, our policy for all packaging materials and accessories including boxes is listed on our site for easy reference when prepping your order. I’m sorry for the surprise, we will certainly look for more ways to display this information. If you have any questions please feel free to email us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
They make it very easy with their return shipping - and while I would've liked more for my cell phone, they certainly did not lowball me. It was a fair price. Also, received the check in a timely manner, which I appreciated.
Giving one star but should be zero. Was quoted $638 trade in on my iPhone 12 Pro. When it was received the revised quote was half that as buybackboss claims extensive scratching that was barely visible in the pic they sent me. Definitely a bait and switch as they quote the most and revise the offer once they have your phone and assume you just want to finish the transaction. It's been 5 days since they low balled me and they still have not sent payment.
I have sold phones else where and recommend trying any other service to buy used electronics. They obviously take advantage of people and use sketchy practices to offer the most and pay the least.
Tip for consumers:
Don’t use buybackboss. They make a high offer to get you to ship your phone and then actually pay you half when they get it.
Products used:
They bought my used iPhone for much less than they quoted
Hi William,
I am up to speed on the order details! The device in the order you are reviewing is an iPhone 12 Pro. The device condition the order was described to be was the “Good” condition, meaning the device was fully functional and could have signs of use with no major cosmetic damage. When your device completed testing by our expert operations team, the device was found to be “Fair” condition. Our “Fair” condition is for fully functional devices that have signs of heavy use such as deep and excessive scratches, dents, or scuffs and screen scratches that are deep enough to be felt. Your device has signs of heavy use in the form of deep and excessive scratches on the front glass. The scratches were also deep enough to be felt during our testing process and were prominent enough throughout the screen to still be visible while the screen was on. We were able to send clear photos of this wear with the screen both off and on to you during the order process.
I’m sorry to hear your feedback, however we do not operate under a bait and switch mentality and did not force you to accept the tested device’s offer. Once your order was tested, we emailed you the testing results and asked how you would like to proceed with your order. You voiced your feedback in your response and we immediately offered to have your device sent back free of charge if you were not satisfied. You still elected to proceed with payment and provided feedback of another offer you received from AT&T. Because you provided new information of another offer, we wanted to be absolutely sure you didn’t want your item returned to pursue the AT&T offer and asked you to verify how you wanted to proceed once more so we could ensure the order closed at your choice. Once you confirmed, we sent payment to you the same day.
We find our customers usually describe their device’s perfectly and no re-quote is necessary! If an offer is ever lower or higher, it is always communicated to the customer for approval as we believe in fair prices for the devices we receive. Please feel free to reach out on any future orders for help on condition selection. We are happy to walk through placing an order to ensure the appropriate condition is selected so there are no re-quotes necessary.
- Brittany at Buyback Boss
I returned 3 phones in mint condition. They of course downgraded everything to fair. I would never recommend this company. You are better off selling your device yourself on ebay or something.
Hi Bill,
I am up to speed on the details of your order and can address your review for anyone reading through.
Your order stated we would receive 4 devices in "Mint" condition. Our "Mint" condition requires devices to be flawless with no signs of wear as listed on our site. Each of the devices received had cosmetic wear or cracks in the screen which caused them to be reevaluated to a new condition.
Your Samsung Galaxy S7 was evaluated under our "Good" condition and your offer value did not change from your original quote. Two of your Samsung Galaxy A50 devices tested as "Fair" and "Good" due to heavy and noticeable wear. The fourth device had a cracked screen. Our "Mint" condition requires devices to be flawless with no signs of wear as listed on our site.
We emailed you the evaluation results with the new offer. You accepted the new offer and we sent payment the same day. If you have any questions regarding your order, please email us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
Gain trust and grow your business with customer reviews.
We purchase broken, used, and brand new iPhones at the most competitive prices on the web. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
Hi Wen,
I’m sorry to hear this feedback, however I can assure you we are not a scam.
Upon receiving an order, we unpack it and immediately place all devices into protective padded sleeves with your order label. From here we test the order for completion. Your order was tested and we emailed over the testing results. The testing results stated we received a Samsung Galaxy Note 10 Plus under the “Damaged” condition due to a cracked back glass and screen separation. We included an updated offer price with the tested results to reflect the “Damaged” condition. After you received the testing results, you asked for your order to be sent back free of charge. We shipped your order back free of charge right away. The testing results only report what we receive and the condition we receive each item in from the mail carrier. If your item was not damaged prior to shipping, unfortunately it sounds like this happened during transit to us.
If you have any questions, please feel free to send any over to support@buybackboss.com.
Thank you,
Brittany at Buyback Boss