Buy Your Own Modem

We are very sorry to hear you had an issue that all stemmed from ordering and then wanting to cancel an order which is something we can't prevent. We can't really win here as we try to ship our orders out as quickly as possible as most claim they can't get it fast enough but you are mad that we shipped it to fast before being able to get it cancelled for you in time as it looks like we show tracking was provided the same day you made the order which most can appreciate it, but not you for wanting your order cancelled faster for you. Now for the lies...We don't sell damaged equipment as the shipping costs would be pretty expensive nor do we sell obsolete equipment as a matter of fact the Item you ordered is on the "recommended modems" list for CenturyLink as we speak and they only list 4 of the 30ish as "recommended". Next, we don't charge an "upcharge" for cords as that is a ridiculous lie as they are included and we list specifically each and every cord that would be included of which a phone cord was listed and since you are ordering a phone cord and the phone has phone ports we are a little shocked why you would try and lie about the modem "not even being equipped to use a phone cord as we know you wish you order was cancelled in time but have a little integrity. Next, you didn't receive a "rude" response but rather a picture of the items description page showing you were it specifically stated all cords that would be included and again you are not complaining about not receiving a cord, but rather an extra cord that you didn't think was relevant? Lastly, we don't take 40-50% of your refund and are not even sure where you pulled that number out of as if an item comes back in working condition then you would be assessed a 20% restocking fee to help cover our costs since we are not at fault for the return. Bottom line is Mr. Dorcas lacks some serious integrity based on his comments and has a HUGE ego of which we simply shipped his order out same day and he is upset that we didn't see his request for cancellation in time and decided he would attack and publicly lie and insult our company as opposed to just taking responsibility that sometime once you place an order it may be shipped faster than it can be cancelled to which we make no apologies for. We take great pride in how we strive to manage our business and a great record to prove it as we are a Pro Seller on Walmart, Power Seller on Ebay, have a less than 1% issue rating on Amazon, all to go along with our THOUSANDS OF POSITIVE REVIEWS on our website as unfortunately if you do enough transactions you are going to have a Mr. Dorcas to deal with and there is nothing you can do about it as such people exist in society.

Very sorry to hear that you are not being honest as it upon further research it looks like you selected our free shipping and passed on our expedited shipping of which the item was delivered with our free shipping time frame of 4-10 days. Also, per our return policy that was provided and accepted by you at time of checkout you were told this would be the shipping time and were also told that returns could take up to 30 days to be processed and so nothing happened that wasn't told to you before you completed checkout. The item was returned in fully functional condition and so per our return policy you were assessed a restocking fee and were never told at any time that you received a full refund so again that is very dishonest that you try and add such false info as everything was handled just as we said it would per our return policy. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feeback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case.
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunatley we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.

It is pretty serious for you to come out and publicly play mob, cop, judge, and jury as there was certainly nothing illegal about what you received but we are very sorry to hear that you had problems with Comcast and they they claimed it was "already registered" as they have actually been previously fined by the FCC for equipment registration violations and as a previous Comcast employee we know that that is not a valid reason for them to refuse to activate it for you. In fact, this issue is very rare luckily, but when it does occur many customers are able to get it quickly resolved by working with a different dept at Comcast or just buy doing a simple self activation correctly. We are sorry you kind of ate up what they fed you as there isn't much we can do about that and unfortunately obviously there is a conflict of interest but we wish you would have followed the instructions we sent you to get it resolved with the right dept as opposed to being combative and wanting to make threats and attach us as this is where these kind of people end up. Regardless you were told to return in accordance with our return policy so you were in no way stuck with the item as we still had your back but again some people have the extra time to just be combative and have no intention in resolving the issue. A We have over 99.6% on Amazon and Ebay as a TOP RATED SELLER and have over 3000 POSITIVE REVIEWS on our website so if providing a 1 year warranty for our customers so they know we will stand behind our products and can have confidence in purchasing from us. The other 1% unfortunately end up here.

We are sorry to hear that you had problems with your provider as we have installed TENS OF THOUSANDS OF UNITS on the Optimum network and after reviewing your order the item you received does not even have an Optimum part number on it for the one rep you worked with to make such claim and so it isn't possible or this to be "pre-registered" to them and unfortunately this is a game some reps will play at cable companies in order to try and get you to rent their modem while they collect a commission in the process for getting you to rent. Per our purchase terms we do state that the buyer is responsible for return shipping and offered to cover yours if you could just get a simple work order or document from Optimum validating such a claim but of course since the part number wasn't theirs they wouldn't dare put such in writing and so we never received anything from you or them so we could follow through with our offer. We would have strongly encouraged you to work with a supervisor to get the matter resolved for file an FCC complaint if needed or we would have been happy to call them for you if you had provided a number of contact but unfortunately we never received such. You have already been issued a full refund for the trouble that Optimum caused you and we became the victim by eating the shipping and labor costs on our end but unfortunately did require you to return the item to qualify for such refund as we are sorry you were not happy about that. We have been in business almost 8 years now and have strived to accomplish over 96% positive feedback on Amazon and Ebay as a power seller to go along with over 3000+ positive reviews on our websites so I would say we aren't perfect but most of our customers have been quite happy with our service. We are again sorry it didn't work out and that you had an issue with your provider and wish we had more control over their business practices that caused you to need to return your item for a full refund which has already been issued.

Very sorry to hear that you ordered the wrong model for your provider as unfortunately such returns can be preventable by checking with your provider before purchase. Given the documented correspondence we have with you it turn out you lack the integrity to mention that you purchased a T3200M that we list to work with TDS right in the title instead of the Windstream T3200 version that we offer whom you confirmed is your provider so we are not sure why in the world you did that or how you missed it but unfortunately you did and yes it ended up costing you fees in the end. In fact, we don't even list your provider as a compatible model for their service for this very reason because the firmware on the units we sell is different then the ones your providers uses as rental units so we tried to help you but not listing your provider but you purchased it anyways. You will also see online on Amazon and Ebay the same story that it won't work with your provider and so with a little due diligence or by simply asking us regarding the model the we would have been happy to assist you. Instead you order a modem we don't list to work with your provider, then leave us a 1 star review when against our recommendation you buy it anyways and sure enough it doesn't work? We are sorry that you don't agree with the restocking fee that was assessed as again we did ship you the exact model you ordered but unfortunately you purchased an item that is not compatible for your service. This despite even being presented with a notice stating that before you can complete checkout please confirm that you have read the items description page word for word as you can't complete checkout from us without acknowledging or accepting such terms so that we can prevent these preventable misunderstanding from happening. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feedback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case. What's funny is you even tell people to purchase from us "if they have to" but to do it on Ebay or Amazon or another site which again confirms that it wasn't us that was the problem but you just ordered the wrong thing and had to pay to send it back and pay a restocking fee for doing so, PERIOD! I mean we even list a Windstream T3200 and your provider is Windstream but somehow you manage to purchase the T3200M which we list for TDS? How in the world do you do that?
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunately we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.