CanadaComputers

I went in with a picture from their web site of a cable that I needed. Three guys at the counter talking and no customers in the store. I asked for help and they said the cables are on the wall. They have hundreds of cables on the wall. After several minutes of me looking in plain view of the guys I finally went back to ask for help. After a few more questions he reluctantly came out from behind the counter a found the cable. These guys need training on customer service. Worst shopping experience in months.

If I could give negative stars I 100% would. This was by far the worst experience in any service industry I have ever had. They, did nothing to fix the issue that I brought my computer in for (issues with the charging inputs on my Windows PC). On top the $49.99 diagnostic fee that I was expecting to pay, they charged me $99.99 for 'internal dust removal and cleaning ' without my consent, and before calling me to pick my computer up. I suspect this company of intentionally tacking on gratuitous services to drive up their profit margins at the consumer's expense, expecting that costumers are too ill-informed about computers to notice or protest. If I have any continuing issue with my charger inputs, I will be demanding an immediate refund. Never go to CanadaComputers if you want fair dealing. Worse than any mechanic or used car sales dealer I've ever run into, who are supposed to have a shady reputation for bull-s**t. Never again.

I have no idea what individual stores are like when their customer service, but the folks I talked to online on their Facebook were absolutely wonderful. Answered all my questions and concerns with kindness and understanding. I had a computer shipped to me, took a little over a week and I'm in a more isolated location than most. Incredible experience. I would highly recommend.

I appreciate the help from the red curly hair tech member when I came in around 3 days ago but he forgot to give me back my HDMI to motherboard connector and that night I really needed it for a special event. I haven't been able to collect it due to me being so busy but none of this would've happened if he paid more attention. Even though a checkup is free he cost me my whole special event to go wrong which I was hosting.

I have bought many computer parts and built several gaming PC's from Canada Computers. They have been good with returns as well. I had one defective mother board out of two identical builds. They took the mother board back and exchanged it for another one which worked as it should.
Best place to find many computer components which you simply don't find at the big box electronics stores.

Placed an order. Once placed and my card charged they said it was back order. Online showed lots of stock. They then said it had shipped but after 10 days Canada Post doesn't have it and confirmed that to me. Canada computers has not opened a trace or taken any action. Clearly they don't have the products. Haven't shipped the products and simply taking my money until they can. I have called and emailed. I can't get a manager to call me back. Always busy when I ask. Just adds to the scam they are pulling.

They have a lot of complaints unanswered on the BBB.

Avoid them. A scam

I bought a refurbished laptop. Brought it home and noticed it had a damaged track-pad. I called the store right away and they said bring it back. I brought it back the next day. Did they give me my money back? Nope! I was prepared to spend more money on a brand new unit but they told me, "We're sorry but our head office has a policy." I have to wait 4-5 business days and they might not give me my money back for a damaged laptop! Canada Computers and their staff do NOT care about you in the least! Buy from them at your own risk! Canada Computers will not see a single cent from me ever again.

Personally I don't rely on the sales people for information, and do my own research. I do understand that people may be asking for technical advice from the sales workers and not getting the right information, and getting frustrated. But in general, I find Canada Computers stores having most of the stuff that I need for competitive prices, and the return policy seems to be fair.

Tabitha (Nepean) just made the purchase of my new laptop, the easiest and best purchase experience ever!

Big fan of those stores! Shop for PC parts to full computers; while finding speakers and laptop backpacks. This place is amazing.

If you order online and you receive a confirmation email that your parts are waiting for you, ensure that you call them ahead to see if they arbitrarily change their pick up criteria. Drove 60 min through traffic to ensure that I picked up my parts prior to the 2 day hold criteria, only to find out that they are not fulfilling online orders because it's Black Friday. Fair enough IF you stated it in the email AND if you actually had huge numbers of customers in the store. You didn't. There was 4 more staff then customers, all toting the company policy for Black Friday. Stop being robots and make a decision that might encourage repeat business. They did not. The manager also was quite proud to tell me that he turned another couple away that drive 2hrs to the Orleans store. They lost their business as well. If you have a brick and mortar store and you continue to allow the above scenario to play out without allowing/empowering your staff to make decisions to assist customers, you end up feeding online giants your business. Can't support this Canadian store in its current state.

I purchased a desktop on February 25th, I was informed it would take 1 month to arrive. When it finally arrived, it was destroyed in shipping. After all, it only travelled 300km from Hamilton to Ottawa. I refused acceptance of the item and returned it. When I asked for a replacement item, instead of communicating with me, they refunded me instead of sending me a computer. Having financed the item, I'm now stuck paying for something I'll never get. I needed the desktop for work and am now losing income. They've offered nothing to rectify their screw ups. Customer service has been a complete disaster. I can't seem to get any answers over the phone of what is happening, I can't get any timely responses to emails. They truly do not have any respect for their customers or value their business. If I were you and are reading this, you should definitely take your money and business elsewhere. This is the worst customer experience I've ever had. 0 out of 5 stars. One would think that if you spent $5000 on hardware and waited a month just for it to show up trashed you would at least get some timely communication and solution. Definitely take your business elsewhere.

I ordered a gaming PC on Canada computers website it says it came in and I didn't receive it. I contacted customer support. I had a guy name Carlo which was awful experience says that it's been delivered and he cannot help me with anything. I have been scammed $1700 and no help. They scam me for a PC and my money and now they are not answering me anymore. Do not shop here. It is horrible.

I am upset that nobody ever acknowledged me in the store. What happened to professionalism? Were they not taught that at work training? Service is poor compared to back in the day when the location first opened. To the manager: can you be oh so kind to educate your staff to not give me attitude.?

Purchased a large format printer online June 25. When it didn't arrive in the indicated period (July 9) I e-mailed asking for tracking information. Replied to me with a form letter e-mail order cancellation and no explanation. Printer listed as 9 in stock at three of their various locations at that time. No explanation for that, just out of stock. July 11 - Spent an hour on hold with their "customer service" line *******088. After one hour it said leave a message and hung up on me. July 13 - Spent an hour on hold to other "customer service" line *******400. Same thing happened - it hung up on me after an hour. Informed them by e-mail that I have been in touch with Visa and the BBB. Claims to have processed a refund but nothing has been put back on my card. DON'T WASTE YOUR TIME AND MONEY!

Worst company to buy from, customer service sucks, I would never recommend any one to buy from Canada computers. Bought over $3000 of desktop parts to build my own, some of the parts were not compatible and they would not return it or replace it, and it was Canada computer recommending the parts for me.

They are amazing people who helped me fine exactly what I was looking for and it's in my budget exactly they are very helpful thank you

I bought the Samsung S23 Ultra

Watch out for their return and warranty conditions.
There are many better retailers out there!

I bought the Samsung S23 Ultra, dual SIM international version.

Only 8 GB instead of 12 GB not so great!

They are located in HK.

Ordered on the 16th today is the 21th, product is still not here!

I do believe just selling some stock that nobody wants, and greed are at the top of your list. Customer satisfaction on the bottom.

bestbuy.ca marketplace has many phones to offer at similar prices, in most cases with the possibility to return the product!

Purchased a refurbished computer in March. Also got 3 year extended warranty. In early September the SSD with the Win10 OS stopped working so computer was useless. Called about repairs and was told I had to bring in my computer for them to repair. If I changed the computer in any way from what I purchased the warranty was void. I could not remove 2T drive with all my personal data or the SSD that might still contain passwords and banking info. Salesman said I could trust their tech - yeah right. And if I replaced the SSD myself all other components covered under the warranty were now void. Warranty was a useless piece of paper and money. DO NOT BUY THE WARRANTY. Just profit in their pockets.

Prices are generally ok. After you place an order and it gets confirmed they print a shipping label and let it sit around for a week before they can be bothered to actually ship it. I bought from them because amazon didnt have the parts yet. CC website said they had the parts in stock and they were priced well so I figured I would give it a shot. Since then amazon has gotten the parts listed for same or cheaper price and they could have it to me tommorow but now I am stuck waiting another 7 days after they took 5 days (3 buisness days) to get around to giving it to canada post. If you arent in a hurry then they seem great. If you have a deadline stay clear

This is so goood ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

I have used Canada Computers in the past and have had no prior issues, so I decided to use them again when my laptop needed to be repaired. I dropped off my laptop and was told it would take approximately 2 weeks at most for the repair. So I agreed. No price was given to me as a possible estimate; as a diagnoses was not made as yet. Diagnoses made after 6 weeks, no call to indicate repair price. In total the basic repair took 8 weeks!
I had no follow up calls on the status of my computer form anyone in office or store, I always had to call for an update and when I did no one seemed to know what was going on.
Additionally, there was always inconsistent updates being provided to me from management and repair personnel. To make matters worse, once the laptop was repaired, it was returned with multiple scratches that weren't present at the time of drop off.

In terms of compensation management didn't do much and basically said if they were me they wouldn't use Canada Computer's in the future and gave basic apology. As to date, they are super back logged and are advising customers of the potential excruciating wait times! (One customer came in for a repair... there were 31 repair tickets ahead of him)

Poor customer service will lose POTENTIAL customers... just some food for thought!

Since 2001 I was customer of Canada computer, I bought all my computer since I moved from Mac to PC from Canada computer.
I love to have customized computer cause I can get what exactly I need, they are such high tech and not only they price is better than other places but also, they have lots of variety and options of brands and products.
Thank you Canada computer to give us an option to have what exactly we need, of course they have computers that already been setup for the normal use.