Canadamoldtestkits

This buisness is supposed to provide a service where you can obtain a test kit and check suspected mold in your home to determine if it's dangerous. I ordered a kit which cost about $5. A month later I received the kit and followed the instructions and promptly sent the kit back with the sample. I was pretty uncomfortable with they way they aquire payment as I was instructed to write out my credit card information on this form I was mailing out. However I'm concerned about my health and that of my family.

The sample was to be sent to a location about 4 blocks from my home. I considered dropping it off for faster service but was unsure if they had a system worked out with the postal system for mail so it doesn't get damaged.

1 month later I have heard nothing and my credit card was never billed. (It costs about $40 per sample to be lab tested). I sent an email and received no response.

A few days later I called. The man who answered the phone was very short and rude and basically said they didn't have it and provided me no solutions. I said I was uncomfortable with my credit card information just floating around somewhere. This didn't matter. I asked that a new form that is to be included with the sample was emailed to me so i could send another one ( the kit comes with multiple lift tapes but only 1 form). That was apparently a big ask and he huffed as he agreed. I then asked if I could drop off this sample and his response was "i recommend it" So why is the instructions to mail it?

I never received the email and will have to call again. Something not right about this. Perhaps in another month I will find out if my home is safe I can only hope extended exposure isn't an issue.