• CannonWater

CannonWater

Overview

CannonWater has a rating of 4.76 stars from 47 reviews, indicating that most customers are generally satisfied with their purchases. CannonWater ranks 8th among Water Filter sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2
Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0
How would you rate CannonWater?
Top Positive Review

“Excellent customer support and fast shipping”

Erik G.
11/2/20

I was able to easily contact a service rep who helped me select the correct part. They also provided helpful information about their fulfillment policies for determining the appropriate shipping speed. This was a critical part of our production system, and they saved us valuable time. I would highly recommend this vendor!

Top Critical Review

“Not particularly impressed with shipping”

Albert T.
2/1/21

This transaction took way too long. Someone changed the digits on the address, so it was at first undeliverable. I had to call to find out where my meter was, when I was told that it had been returned, Then it took way too long to get it sent back out with the proper address, and then I still did not get it, and found out that the US postal service wanted me to pick it up at the Post Office.

Reviews (47)

Rating

Timeframe

Other

Thumbnail of user erikg93
1 review
0 helpful votes
November 2nd, 2020
Verified purchase

I was able to easily contact a service rep who helped me select the correct part. They also provided helpful information about their fulfillment policies for determining the appropriate shipping speed. This was a critical part of our production system, and they saved us valuable time. I would highly recommend this vendor!

Thumbnail of user kellyw518
1 review
0 helpful votes
November 1st, 2020
Verified purchase

Everyone I encountered throughout the course of my transaction was kind and accommodating. My order was handled immediately, and when I realized I needed another part shortly after ordering it was added to my original shipment. Unfortunately the part I initially received malfunctioned, but they helped me troubleshoot and ultimately secure a new part and a refund for the first one. I will absolutely do business with Cannon Water again.

Thumbnail of user larryl1035
1 review
0 helpful votes
January 4th, 2023
Verified purchase

Cannon Water has a variety of good products at very good prices, and their sales folks are very knowledgeable. I don't understand why a public entity, a sub-division of state government, cannot open an account.

Thumbnail of user jamesg2558
1 review
0 helpful votes
April 21st, 2021
Verified purchase

I have a 24/7 Peristaltic doser programmable. Needed the 1/4" silicone tube that wears out eventually.
Cannon Water had it! Fast shipping as well! TY!

Thumbnail of user sharonw2305
1 review
0 helpful votes
June 1st, 2023
Verified purchase

I needed a ball and spring for my water chlorinator. Cannon Water had it at one third the cost of replacing the entire part. Shipping was super fast! Greatly appreciated and happy to leave a five star review!

Thumbnail of user stephenj1051
1 review
0 helpful votes
March 4th, 2023
Verified purchase

Great experience from a great company! I messed up the order and they helped me through the process of getting it corrected.

Thumbnail of user terryh520
1 review
0 helpful votes
November 4th, 2022
Verified purchase

I ordered two special items and they were in stock and shipped immediately. The product was of high quality. I'm very pleased.

Thumbnail of user torresh9
1 review
0 helpful votes
July 1st, 2022
Verified purchase

The transaction went fast, no problem and quick delivery. I'm going to be a returned customer. Thank you

Thumbnail of user kathleenb500
1 review
0 helpful votes
December 27th, 2019
Verified purchase

Our order and its delivery was satisfactory. The product we ordered works well. Thank you

Thumbnail of user tonyr311
1 review
0 helpful votes
December 27th, 2019
Verified purchase

I had the part number I needed but your search bar would not come up with the part I needed. I had to call customer service to get to the correct page to purchase my product. Seems like it should be a simple process but it wasn't.

Thumbnail of user davidc2321
David C. – CannonWater Rep

Hi Tony, I'm sorry our site was not easy to use for your search. We are constantly improving things like this. I'm sure we can fix it. Please let me know what item it was you were looking for so that I can look into it.
Thanks,
David Cannon
President
Cannon Water Technology INC

Thumbnail of user stephaniec993
1 review
0 helpful votes
September 1st, 2020
Verified purchase

When I spoke with the salesperson, hex was very knowledgeable and made excellent recommendations. I went online to purchase, and made a small error ordering an accessory for my sand separator. They were quick to help me exchange it, and went out of their way to make sure I got everything I needed.

Thumbnail of user kennethv124
1 review
0 helpful votes
August 1st, 2020
Verified purchase

I ordered a supply of BioRooter from Cannon Water. The order was efficiently fulfilled. No issues with the order and the price was reasonable. I thought I would be able to find the product closer to home(I am in WA State) but evidently it is a semi-specialty product, so I am glad that they supply it.

Service
Value
Shipping
Quality
Thumbnail of user davidc2321
David C. – CannonWater Rep

Thank you so much for the kind review. We really do care about our customers and hope to work with you again in the future.

Thumbnail of user davids8424
1 review
0 helpful votes
July 1st, 2022
Verified purchase

Very helpful. David was the best. Great price and value.

Thumbnail of user brianm1043
1 review
0 helpful votes
December 27th, 2019
Verified purchase

There was no problem ordering the parts. The shipping charges were calculated at the time of sale and paid prior to shipping. With no mention of brokerage fees. When the parts were delivered at door I owed as much for brokerage as what the parts were worth. There was no mention by the company that brokerage fees were extra...

Thumbnail of user davidc2321
David C. – CannonWater Rep

Hi Brian, I am sorry you are frustrated with having to pay brokerage fees on your recent transaction. At this time we do not have an easy way to calculate those fees automatically. We do state this on our shipping policy located at the bottom of every web page on our site. In the future we suggest that you call us to order by phone. We can us the US Postal Service to deliver to you and have them calculate the brokerage up front so you do not have to deal with another bill. We really do appreciate your business and want to work with you to ensure you get the absolute best we have to offer.

David W Cannon
President
Cannon Water Technology INC

Thumbnail of user vernons45
1 review
0 helpful votes
May 1st, 2020
Verified purchase

Same problem[[i[ooooooooooooooooooiiii>[[oooooooo[oooooooooooooooooooooooo

Thumbnail of user bethv154
1 review
0 helpful votes
March 1st, 2023
Verified purchase

Cannon Water is the only online retailer we have been able to find this style dishwasher tubing from. Excellent service - orders ship quickly after you place your order. Will definitely purchase from Cannon Water in the future!

Thumbnail of user martys184
1 review
0 helpful votes
September 1st, 2022
Verified purchase

They are very easy to work with and if i even screw up they are on top of it by calling me and making sure i get the right part

Thumbnail of user robertr1261
2 reviews
0 helpful votes
November 1st, 2020
Verified purchase

Product work as expected, it helped with the smelly drain situation in the bathroom

Thumbnail of user marym1984
1 review
0 helpful votes
February 1st, 2020
Verified purchase

Purchased Bore saver Ultra and used it for a problem with my sump pit. Really helped my issue. The owner spoke with me about how to address my issue. 5 stars for the product and customer service!

Thumbnail of user jacks1813
2 reviews
0 helpful votes
September 4th, 2022
Verified purchase

Efficient, kuddos...

Thumbnail of user carti
1 review
0 helpful votes
October 1st, 2023
Verified purchase

I had a few questions about a product and David was quick to answer my questions and get me the correct products. Thank you for your great service!

Thumbnail of user randym303
1 review
0 helpful votes
December 25th, 2019
Verified purchase

Installed these vents to protect a large plastic water tanks side walls from the pressure of high volume fill stations.
High quality vents, precision made and fast delivery.

Thumbnail of user davep625
1 review
0 helpful votes
August 4th, 2021
Verified purchase

Very satisfied with their support and parts. They shipped them very quickly

Thumbnail of user steveh2688
1 review
0 helpful votes
November 4th, 2021
Verified purchase

Fast quality service and they know what they are talking about and doing for expert advice.

Thumbnail of user jerrys606
3 reviews
1 helpful vote
January 4th, 2021
Verified purchase

I only ordered a couple tank air vents the order was placed and delivered on time and was exactly what I was looking for.

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From the business

Cannon Water Technology provides water treatment chemicals, service and equipment for used on cooling towers, steam boilers and closed recirculation loops found in the commercial buildings an industrial facilities. Products include: Conductivity Controllers, Chemical Metering Pumps, Flow Meters, Level Sensors, Chemical Storage Tanks, Process Analyzers, Handheld Water Testers and much more. Contact us to discuss your specific water treatment applications and we will provide the technical and engineering resources to get the job done right.

Business History

Cannon Water Technology provides water treatment chemicals, Service and equipment for used on cooling towers, steam boilers and closed recirculation loops found in the commercial buildings and industrial facilities.

Company Representative

Thumbnail of user davidc2321
David C.
Owner

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