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CanvasChamp has a rating of 4.02 stars from 1,032 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery, and timely manner. CanvasChamp ranks 6th among Art Prints sites.
Proactively asks for customer feedback
This company responds to reviews on average within 27 days
Working on site was easy, making my pic the size I needed was perfect. I asked customer service if they would pick up shipping fee of $10.00 and they said no. Even though this was the third pic I had purchased at iver $40.00 each. Then after I completed transaction I get an e-mail giving me free shipping on my next order over $25.00! I feel some exceptions can be made for returning customers. I will use other companies from now on. 😠
So I thought I was ordering from an honest company. I see now I was lied to about the time and date of shipping location. Poor communication. They didn't notify me that the pictures would be coming from somewhere else. Pictures were said to be delivered on the 17th, which is today. Now they're saying the item is delayed but won't give me a tracking number or even allow me to know a day they'll come. At this point, I want to reach out to my bank because now I feel like I'm being scammed. I still haven't heard back from customer service regarding my order.
I have ordered canvas prints in the past from places like Office Max and have been left feeling underwhelmed by the final result. I recently had finished a photo project and wanted to take one of the images and display it. This image required a large canvas and I went with the 40 ×60.
The process to submit, finalize and order were easy. The print arrived 2 days earlier then expected and arrived undamaged. I was blown away by the picture quality and satisfied with the final result. This was a color print and nothing was lost in the canvas, again very impressed with the result.
I do plan on ordering a few more but these will be B&W images, so I will post a review on how those turn out. Overall, good price point, excellent quality and easy website to navigate, 5 stars.
So I thought I was ordering from an honest company. I see now I was lied to about the time and date of shipping location. Poor communication. They didn't notify me that the pictures would be coming from somewhere else. Pictures were said to be delivered on the 17th, which is today. Now they're saying the item is delayed but won't give me a tracking number or even allow me to know a day they'll come. At this point, I want to reach out to my bank because now I feel like I'm being scammed. I still haven't heard back from customer service regarding my order.
Tip for consumers:
I think its best to contact the betteral business bureau regarding this site in business
Products used:
Canvas
Dear Nichole,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
We have shard your details to the fedex team and have kept you in the loop for the expedite delivery of your package.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
CanvasChamp was very easy to navigate and the proof was sent in a very timely manner. Followed up by the product shipment which was received-packaged very securely-and on time! The product itself is beautiful! Exactly what I was hoping for!
Dear Mary,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
I sell prints of my artwork & after researching, online, different print companies, I have found Canvas Champ to be consistent in quality for the price. I love the feel of the paper Canvas Champ uses for their poster prints & the color quality & details of each print does not disappoint. The price point is perfect for resales & I'm able to offer quality prints of my artwork at a reasonable price to my customers! I'm happy & my customers are happy! It's a win win!
Products used:
Poster, Canvas & photo prints
Dear Theresa,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Great quality at a good price and very well packed.
I would like a higher resolution option for a sharper image, but for the price this was great.
Products used:
Metal print.
Dear Eddie,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
It was so easy to design and order the pillow cover. My Aunt just LOVES it.
Hello Tracie,
Thank you for loving our products & we will continue to serve you with our products in future.
Regards
Canvaschamp
I just started a AI Art Business. AIArtbyAIErik.com I've contemplated months whether I was going to make my own frames until I came across Canvas Champs.
I've been dealing with them since and love them.
Tip for consumers:
Love Em
Products used:
Canvas Art
Dear Erik,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Here's a picture of me showing off the print that I never received!
Be careful and do not order from this vendor. Canvas Champ appears to be either a very poorly run company or a complete scam. They lose orders (I'm not talking in the mail, but at their facility). Customer service is unhelpful, and they refuse to give refunds. I had to go the hard route to get a $74 order refunded for something they never even shipped. I didn't even start contacting the company until after the order was supposed to have been delivered, only to have both reps that I talked to not even know where the order was.
Horrible experiance, and there are too many other custom printing sites out there to worry about using this one.
Also, after some research, it appears most of their testimonals and reviews that they have on their website are fake or paid for (not sure about here.)
Dear Debra,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
We ordered a large canvas print as a gift. When it arrived, it was so dark, you couldn't even make out the picture. Had to reorder from someone else. 2nd company sent it quicker, for less money and actually looked great using the exact same picture. I Do NOT recommend CanvasChamp.
Hey Neil,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I ordered an 18 x 24 canvas a couple of weeks ago. When I received the canvas it would not fit my 18 x 24 frame. I measured it and it was a quarter inch short both ways. I contacted customer service via email and they asked me to send pictures of the canvas with a tape measure showing the measurements. I did that immediately and have not heard a word since. I have emailed them every other day since this occurred and no response. This morning I called the toll free number and after being on hold for 15 minutes, it went to voicemail asking me to leave a message. I left a message and have not heard back. I am tired of messing around and just either want my money returned to me or a new canvas.
Hello Sandra,
We apologize for the inconvinence that has caused, we want our customer's to love our products. Please check your email we have communicated with you and have provided you with the resolution. You can connect with us 24/7 on webchat as well as email & on our toll free number for further assistance.
Regards
Canvaschamp
I ordered a 47x30 canvas print from Canvas Champ and received my order today ahead of deliver schedule. But to my disappointment there was a nice size bump or dent in the print along with some weird white stripes all in the same area of the print. The colors were also really dark and flat. I sent them an email letting them know so now I'm waiting for a reply. The email was just sent today so I'll see how long it takes for them to reply. All in all I'm very disappointed but I guess you get what you pay for.
Hello Jake,
We are extremely sorry for this, we accept that this certainly is not the quality that should be delivered. Please email us your order number as well as this images on cs@canvaschamp.com and we will replace this for you as we believe in delivering 100% customer satisfaction.
Regards
Canvaschamp
I ordered a custom canvas for a graduation partyi am having for my God son. Creating the canvas was pretty easy When my package arrived it came out really nicely.
My only con is with shipping. I chose signature free because of my work hrs and availability. But for some reason I still needed to be present to sign for it. So I missed my shipment. The company did give me notification but did not have much information. I reached out a d they were happy to assist.
Products used:
Canvas
Hi Jen,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5-star review.
Thank you again.
Regards,
Canvas Champ.
I have tried since December to get a refund on a pillow that I purchased as a gift. I took pictures of the pillow and have sent to them they agreed it was not good workmanship.It is terrible they keep telling me every time I have reached out to them ( that I go to the end of the line to get my return.).If this is true then evidently they make a very poor product all the time. I would never do business with company.
Hey Glenda,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
My fault but I should have ordered my dog pillow larger so it would be more life sized. Other than that, we love our memoriam for our dog we just put to sleep.
Thanks Canvas Champ
Products used:
Dog pillow
Dear Vicky,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Wanted a picture of my best golf swing ever to hang in my Simulator Room. Great!
Hello Steve,
We are glad that we have been able to provide you satisfaction with the print of your golf swing.
Regards
Canvaschamp
I made a simple mistake at checkout and no one would help fix it. If you make any mistakes ordering product online, like too many or too little, or wrong promo code, this company will not help you.
While contacting customer service I was talking with Melvin who was extremely rude. He told me, and I quote "No one will help you."
I called the company, and they said to email for a response. So I did. The response I got was "We applied the promo code that you selected. Everything is fixed." No, it is NOT fixed, that was the error.
So I called again, I was lied to and told that I didn't receive the promo cause of the handle on the mug I selected and then was told I would get an updated email. I waited a day, nothing. So I checked by selecting a new purchase of the same product and the promo code was there, confirming I was lied to.
I submitted a ticket about my order, again nothing.
While I can't say this company is fraud as it still delivers a product, but they are out to take advantage of any mistakes their customers make.
Any other place would be better than this.
I'd also like to point out that their website showcases an abundance of good reviews, but does not allow you to actually leave one. The button to the 4.4 star review is blurry and to me looks fake. The page it opens doesn't look like an actual google review page and the info on it looks fabricated as it just says "partnered with google". This was one of the only places I could find to review and warn others about this company.
Tip for consumers:
I forgot to add that one of the mugs is blurry, they print darker than the original image and they crop the image a few mm inwards, so things got cut off for me.
Products used:
Printed Mugs
Dear Jecinda,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
The Team was very helpful, My niece loved the Canvas,Every canvas I have purchased from them turned out "Excellent" Thank You!
Hello Darlene
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Regards
Canvaschamp.
My order arrived in a timely manner. I was very pleased with the picture quality and framework. One frame however was not square & defective. I hope I will be contacted for this situation to be corrected.
Hi John,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I ordered directly through there website and paid extra to have it delivered by a certain date. 16 days after the delivery date I paid for I am still waiting. I had to buy another gift for the occasion because they are so incompetent. Customer Service has refused a refund even though they did not keep up their end of the order. I no longer need or want the item as it's way past when I NEEDED it. Stay Away from Canvas Champ it's just lighting your money on fire.
Dear Craig,
We are extremely sorry for the delay. Unforeseen reasons are there for the delay and we truly regret that. We'll definitely compensate you for the delay.
We follow 100% customer satisfaction policy. Please share your order number along with reference to Sitejabber review via emsil at cs@canvaschamp.com and you can ask for shipping refund.
Warm regards,
Canvas Champ
I was perusing the Canvas Champ website and was having an issue to get exactly what I wanted.
I called up their LIVE customer service, Someone picked up the call and guided me step-by-step and helped me place my order.
I was really impressed.
I would definitely recommend this website to anyone looking for photo printing and framing options.
Keep up the good work!
Dear Usher,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards,
Canvas Champ
Very quick and easy process to order. My mother loved the pillowcase for Mother's Day, made from a picture of one of her favorite t-shirts.
Hi Lindsay,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Because of the price, I was able to have a 24"x36" canvas print of a photo of mine that was accepted into a nationally juried photography exhibition. Generally, it is not worth it to enter photographic art to an exhibition, because after the cost of printing, framing, and the gallery commission (35% to 50%) I make very little profit, not worth my time and effort. Because I was able to get a large print on canvas, I was able to avoid framing expenses, which was great. The image was just a little out of focus, but good enough.
Hello Timothy,
We are glad that you were able to participate in the exhibit and that you found our prices affordable. Canvaschamp always wants to provide 100% customer satisfaction and that is why we offer low prices because we belive that everyone should be able to purchase our products and bring their mmemories to life through us as it gives us immense happiness to become a part of your life. We apologize for the out of focus part as this is not what we want our customers to have.
Regards
Canvaschamp
Received in excellent condition and I love them! They were packaged very carefully! Prices were reasonable.
Hi Kimberly,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Cheap looking flimsy frame compared to other services I've used, will not use again. Website claims to be Canadian but shipped from India.
Tip for consumers:
Buyer Beware
Products used:
Canvas prints
Dear Anthony,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-star review into a 5-star.
Thank you again.
Warm Regards,
Canvas Champ.
I made hand drawn digital picture of my two dogs. I used CanvasChamp to put them on a square canvas. They did a super job.
Hello Charles B
Thank you very much for the positive feedback, it really means a lot coming from our customers, a smile on our customer's face and your love for our product motivates us a lot. We assure to deliver the same level of service and quality with our each customer.
Regards
Canvaschamp
Gain trust and grow your business with customer reviews.
Dear Bryan,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ