• CarsDirect

2017 CUSTOMER CHOICE AWARD

CarsDirect

Overview

CarsDirect has a rating of 3.39 stars from 36 reviews, indicating that most customers are generally satisfied with their purchases. CarsDirect ranks 30th among Car Buying sites.

  • Service
    4

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate CarsDirect?
Top Positive Review

“Thanks”

Nico L.
7/28/17

I love travling, last month i wanted to buy a car, however i found it difficult, the price is always changed among some company, my friends told me use the CarsDirect.It makes it easy to buy a car, now i get my own car, Thanks

Top Critical Review

“Used to great, now you are signing up for non-stop hassling.”

Lisa F.
1/20/23

Some years ago I purchased a new vehicle through carsdirect.com. They located the vehicle I wanted, gave me the quote, I purchased it through them and went to pick it up. No sales people, done deal. This time, I made the mistake of putting in my contact info and I have been HOUNDED by sales people who will not back off. They call constantly, their managers call, numerous texts. I won't use this 'service' again. Beware.

Reviews (36)

Rating

Timeframe

Other

Thumbnail of user lisaf2274
1 review
7 helpful votes
January 20th, 2023

Some years ago I purchased a new vehicle through carsdirect.com. They located the vehicle I wanted, gave me the quote, I purchased it through them and went to pick it up. No sales people, done deal.

This time, I made the mistake of putting in my contact info and I have been HOUNDED by sales people who will not back off. They call constantly, their managers call, numerous texts. I won't use this 'service' again. Beware.

Service
Thumbnail of user hocketn
1 review
7 helpful votes
April 4th, 2023

This site is absolutely useless for locatinga new vehicle. It just redirects you ta another site. Complete waste of time

Thumbnail of user empathr
1 review
10 helpful votes
April 30th, 2023

Great app, good place to shop. A little false advertising. Buy here pay here refers to a dealership that you pay personally for the car. No financing or credit. They are the bank. This site still uses underwriters and credit scores to determine elegability. It still up to them and the dealership to determine what car, the price and money down. If you have bad or credit rating below 550 you most likely will not qualify for a vehicle. This is a good resource just wish they would quit with the buy here pay here bull crap. And be honest. I do however recommend them if you have a credit rating of 670 or better. Easy way to find your next vehicle. Watch my Blog on Wednesday on IHeart radio about preditor care dealers...
Empath Rick.

Thumbnail of user cassandrab4
1 review
5 helpful votes
April 2nd, 2015

Short and Sweet Awesome Place Of Business. My Salesman Gabriel Sanchez was the best I have ever dealt with, and I'm not the nicest person to sales associates.

Thumbnail of user grayh10
1 review
3 helpful votes
October 24th, 2023

I went through the process with this company and was directed to a dealership which was supposed to be guaranteed approved. When I got to the dealership I was informed that I needed a 2k down payment to get the vehicle. I expected this much but was assured I didn't need it before I got there but no big deal. 2 days later I called back and had everything they requested to purchase the vehicle. Was then told that I needed 4k more and there is nothing they can do to help. Good thing I wasted 2 trips there and have 50 hard inquiries on my credit now. Thanks

Service
Value
Thumbnail of user nicol2761
1 review
0 helpful votes
July 28th, 2017

I love travling, last month i wanted to buy a car, however i found it difficult, the price is always changed among some company, my friends told me use the CarsDirect.It makes it easy to buy a car, now i get my own car, Thanks

Thumbnail of user miket113
42 reviews
533 helpful votes
January 15th, 2016

I have tried few times with local dealer before I used Car Direct. The Car Direct makes it easy to buy a car. Excellent experience. Recommend to use it.

Thumbnail of user carmelas8
1 review
22 helpful votes
February 26th, 2019

The sales representative hassled me for 5 months sending emails stating that I pre qualified for an auto loan with the return of a few items(proof of income, address, etc). The sales man wasn't coy when he kept insisting that I add my disabled sister's to my loan application to get a better rate. After informing him I worked for a school district and that I have a credit union he continued to send out for loans request even after I ask him to stop and that someone else take over my process, just to receive emails inquiring how d i like my new car. Whether it's the company as a whole or just a few idiots they hired I give them a low barrel rating for the debauchery and countless time wasted.

Thumbnail of user paulc207
3 reviews
1 helpful vote
May 9th, 2016

This is a fabulous business with grate values it is completely trust worthy and amazing!

Service
Value
Shipping
Returns
Quality
Thumbnail of user curlos
1 review
9 helpful votes
January 3rd, 2016

Why has their website been down for over 2 months now? I cannot build my own car. After I pick color that is it. Not just on my home computer. I have tried several computers from different locations. How do they do business? Very odd.

Thumbnail of user tanyaj12
Tanya J. – CarsDirect Rep

Dear Curlo S.,

My name is Tanya and I am the Customer Service Manager for CarsDirect.com. I see that you have been having trouble logging onto our site; we can assure that we are up and running and would love to assist you with your car buying journey.

You may use this link, http://www.carsdirect.com/, or you may call us directly at 1-888-227-7347. Our customer service representatives are ready to assist you Monday-Friday, from 7am to 6pm PST.

I hope we are able to help you build, and buy your next car!

Thumbnail of user luciet1
5 reviews
6 helpful votes
October 12th, 2014

Who would have guessed you could purchase a car in such an easy manner. This is the only way I will purchase a new car in the future. Thank you cars direct!

Thumbnail of user harrietm4
2 reviews
43 helpful votes
January 8th, 2015

We went to a Dealership Cars Direct recommended and the dealership promised to sell us the car at the price Cars Direct Quoted. Instead of getting the price promised to us we were lied to and got cheated by about $800. The way the contract was written you would need to be an accountant to figure out what you were paying for. So like a fool I trusted City World Hyundai in the Bronx NY and was cheated. Me and my wife left the dealership both not realizing either of us had the contract. This was done on purpose. It took three additional days to get the contract as the financial thief told us to come in a couple of days to pick the contract up. After getting the contract and adding up the Cars Direct price plus the fees plus the tax we paid almost a $1000 more. I wrote to and called the dealership and received nasty responses. I called Cars Direct for help and after a week of not returning our calls they said they could do nothing and had to talk to the dealership. I'm guessing Cars Direct and the dealerships are in cahoots! I would never suggest Cars Direct to or Bronx City World Hyundai to anyone. They are a bunch of thief's! I am not going to stop here with just reviews I am going to contact every local BBB and Attorney General until they comply and give us our money back.

Thumbnail of user durwoodd
5 reviews
24 helpful votes
January 10th, 2015

As you can see from other ratings - CarsDirect is probably the worst of the online car search engines. Unless you are looking for a totally generic car, cars direct is a total waste of your time and energy. Sad, because this could be a useful service with just a little basic search engine design competency.

Thumbnail of user daves891
1 review
0 helpful votes
April 7th, 2020

FYI to all (and yes, carsdirect too.) An arbitrary and/or generic award is a surefire way to solicit every screen troll in the world. And hey, pics too.

Tip for consumers:
Research thoroughly please.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnt881
1 review
11 helpful votes
November 12th, 2018

Well, the price was fair I guess, however, you must jump through loops. For, example the way they want their down payment, then they only want to finance through capital finance,,, they must sell you an expense extended warranty, also they gave me a hard time about insurance, finally they only half $#*! washed my car after paying $250 for prepare... they are similar to other dealer they like to keep you all day...

Thumbnail of user ralphb
15 reviews
66 helpful votes
October 9th, 2009

I read a great review of this site on techcrunch and used the site successfully. I would highly recommend it if you are looking to buy/sell a car. Check out here to read a full detailed story of carsdirect

http://www.techcrunch.com/2006/10/28/my-carsdirect-experience/

Thumbnail of user kl46
1 review
13 helpful votes
July 8th, 2013

I had specically request to contact by email and this person called vehicle specialist start to call me after he had put number. Like most of other buyers course this was not the only place I been receiving quote. Over the weekend I had bought vehicle from another dealer who was offering $2000 cheaper then this site and I had kindly ask him to closed file since I had purchased vehicle from another place. That was after this person called me and emailed me. Then respondse from him was I been rude and told me have a nice life... Wow that was uncall for what I did. I guess they don't want to have customers to come back for them when they don't purchase vehicle from them on first time.

Thumbnail of user jasond10
1 review
19 helpful votes
September 1st, 2010

Beaware of signing up with these con artist. Once you sign the contract your stuck with bad leads. They charge for them even if you can't come in contact with the customer. They say that they are exclusive leads but their not. Don't waste your money with this company their crooks.

Thumbnail of user amyl
1 review
19 helpful votes
July 21st, 2009

What kind of idiot would buy a car online? Beyond that, this site looks like it was created in the 90's. Also, if I'm stupid enough to buy a car online, why are you force feeding me all of these ads? Big thumbs down for CarsDirect.com

Thumbnail of user jasperr
7 reviews
36 helpful votes
June 9th, 2008

Cars Direct - Cars direct is a relatively unknown used car website. That is because it was predominantly created as a new car website containing only dealer cars. Because of its many unusual features and its top quality service and information Cars Direct has been ranked #1 new car buying site by Forbes, Time, PC Magazine, Yahoo!, and Internet Life. For a few years now they have transferred and added a complete and just as competent used car section. On their home page they have a large number ticker counting the number of cars advertised on the website, everyday I look at it, it changes. Today there were 2,835,363 cars listed. Definitely a good range of choice. As I said earlier it is the unusual features and information that make this site so unique and useful. The most interesting of which is a relatively large section called CarsDirect's Advocacy Center. Included are two major informative tools, one is a buyers bill of rights, something that many people don't realize they are entitled too when buying on-line. This includes such things as freedom from gouging and haggling and full disclosure. Secondly the advocacy center has a comprehensive section on different potential scams such as; vehicle condition scams, financing scams, and con artist and Internet scams. This scam information includes possible scam attempts and how to avoid and protect yourself from them. Included is also a pricing information section called pricing411. Essentially dealing with how dealers set up their markups, what kind of profit margins are legal or not and the legal difference in prices from dealers or private sellers. Under the same Advocacy Center is a "before you buy" section which again gives much useful information regarding how to read a vehicle history report, how to visibly inspect a car, what mileage is considered OK for a used car, how old is too old, and a don't buy a car if... section.
Further more next to the "new cars" and "used cars" link is a link called "research" here you can read extensive reviews of thousands of cars, use the finance calculator to see what you can afford, compare cars using a pretty cool interface, search for incentives and rebates and you can even get a sneak peek of next years car.

Thumbnail of user rolandc14
5 reviews
10 helpful votes
September 11th, 2014

Once I go with this carsdirect.com website for buying a car from online. But this site is not at all giving full details of particular that we need. So this is making confuse to buy car from this site. Even I think their website is not keeping update every day.

Thumbnail of user mtchaelg
3 reviews
2 helpful votes
October 16th, 2013
14 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Research new car prices and deals with exclusive buying advice at CarsDirect.com. Read expert reviews, get help with auto loans and search over 1 million used listings.

Company Representative

Thumbnail of user tanyaj12
Tanya J.
Typically does not respond to reviews

How do I know I can trust these reviews about CarsDirect?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CarsDirect?