Carvana

On 2/2/2024, I attempted to purchased a vehicle from Carvana. On 2/5/2024, BEFORE finalizing my application/approval, Carvana withdrew the deposit, which was $2,300, from my bank account. It took 1.5 business days for Carvana to withdraw money from my bank account but it will take Carvana 7-10 business days to return it. Why are they allowed to briefly steal money from consumers BEFORE finalizing approval? Now I can't get a vehicle until Carvana returns my money. That is extremely unacceptable!

Please do not use Carvana!

I was going to trade in my car a year and a half ago but changed my mind since the Lexus they sent me was not what it said in the listing.

They said no problem and brought back my Avalon without my plates. Annoying, but whatever...
Now I need my title for an insurance claim but apparently Carvana still owns my car. Ridiculous!

This was my first and (last) time purchasing a car from Carvana. It seems great in theory with all their "certified and inspected for quality" mumbo jumbo. When my car arrived I had it checked out by 2 auto shops. Both shops said I needed replacement tires. I called Carvana customer service and the lady assured me that when they inspected the tires at the warehouse it was to Carvana standards. Oh really lady? Then why did 2 auto shops said I needed to replace my tires?! I was charged 100 bucks for my new tires! Anyways after that, my car started having trouble with the air and alignment. Just beware if you're buying from here. I would recommend just going to the dealer and save yourself the headache.

I chose to take a chance on Carvana, because I really hate the car buying experience through a dealership. The haggling, back and forth, tug-of-war process at a dealership is exhausting and frustrating. The 2 great things about Carvana is one, the price you see is the price you pay plus registration. The second great thing is that Carvana has exceptional customer service over the phone. They really are helpful and seem to genuinely care about your experience. Now to the bad. There seems to be a lot of moving parts when it comes to buying a car 100% online. It took over one month for my car to be delivered to me when they usually advertise that it takes a couple of days from when you choose. My original delivery date was changed without any concrete explanation given. Had it not been for the fact that I really liked the car that I chose, I would have backed out right then and there. When the car did arrive, it had noticeable scratches that were not shown or disclosed in the photos that I chose from when I picked the car and it was another tug of war, trying to get Carvana's insurance company, SilveRock to fix and repair the scratches. The car also had mechanical issues related to its central computer. I was fortunate that the previous owner of the car purchased the car from an authorized dealer which extended its new car warranty. But again, I had to battle with silver rock in order to allow the dealer to diagnose the issue. With all of that said, my overall experience with buying the car from Carvana was a good one only because I really, really like my car. I would advise anyone in the used car market to only go with Carvana or any online car seller if you don't like buying a car from a dealer. If you can maneuver through the back-and-forth struggle with a dealership, then stick with buying your cars from a dealer. I definitely will consider Carvana when I have to buy another used car in the future.

We bought one car from them and had a bad experience, but we thought we'd give them one more try: THEY'RE STILL H O R R I B L E! MUY MALO. DISASTER. Not sure how they can be in business even! I've been on the phone with them as well as tried to provide documents, spent hours and hours and hours=Going to a dealership that is a royal pain in the $#*!, is way, way, way better than dealing with $#*!VANA! Please I highly suggest you don't use them since they're a HORRIBLE company in short.

Purchasing process was smooth. However, the odometer did not agree with the title prior to purchase; the mileage was off by over 1000 miles. While it didn't affect the car's drive train performance - it was a 2021 Toyota Sienna - I find this to be misleading at best and a bait and switch at worst. It prevented me from purchasing the car for over 3 weeks. When this was brought to my attention, Carvana promised me gift cards for the inconvenience, but they never delivered. They were unresponsive on email and phone calls. Frustrating to say the least.

ETAMPA, Fla. (WFLA) —

The Polk County Sheriff's Office has confiscated a 2018 Camaro ZL1 that was sold by Carvana 17 months ago.

Records show the car was reported stolen in Texas six months before it was sold in Florida.

You know that they don't do any 150-point inspection. Repair shop find it and you don't. Stop making excuses. I hope carvana goes bankruptcy.

I went on their website with the intention of selling my SUV. I got an offer I would have accepted but it just says save and continue. No option to schedule review and close the sale. All I get is save, continue and buy. Pretty much a big waste of my time. Ane then read the review that their customer service ratings are as low as they could go. BIg waste of my time.

We purchased a car from Carvana three years ago. Within those three years we never received a license plate. It's always been a temporary. Fast foward to today the year of #2024, the car got towed from my job, which we thought got stolen because no warning or anything about the tow was giving before or after it happened. A week in a half goes by Carvana tells us that they haven't been getting recent payments, and we have proof they've been paid. Coming to find out they were putting the payments towards another car(again not our fault) Carvana also sold the car to us illegally. The title was never turned over to us. Still had the previous owner(s) on it. The car was originally a rental at Hertz. Hertz never marked the car as being returned. Therefore Carvana sold us a car that was technically still being rented out. Fast forward again…they are now telling us that we owe a large sum of money to get the car back. We have decided we will never buy another car from Carvana again! My life has been changed for almost two weeks now. I now have no transportation, I have to depend on others to get me to and from work etc. I would suggest anyone looking to buy from there to please do your research and make sure they have taken care of what's needed for the car to be solely yours. I could have easily gotten in trouble because it could have been reported as stolen and I'm driving the car. Never again will I purchase from Carvana. My world is turned upside down because of this. Not a very happy customer at all!😡👎

Will not show up as promised. Pathetic customer service. Many other services will buy your car. Save the frustration and go anywhere else! You've been Warned.

On 01/18 my husband and I signed a contract for a vehicle 1290 down, 990 delivery to be put against our loan as down payment when vehicle delivered. Insurance submitted, banking information submitted, everything completed and delivery to be 01/27. The very next day on 01/19, they told us we could get the vehicle 2 days earlier. We asked an advocate how to do this and they told us to change the delivery date. By doing this, the terms completely changed and they say they dont have original contract. We asked how long the contracts and terms are good for. They said 30 days. So you have no way of getting the old contract. The next morning they took 7100 from our account. We were assured by Carvana that the money will be put back minus the 990 for the delivery. We had to cancel the charge with the bank. Now - they wont give us the 990 back for delivery of a vehicle we never received and will not honor the original contract. They will do nothing and will not allow us to speak to anyone but an advocate. Looking into attorneys.

The reviews on their website are completely fake, they even admit it in the description above the review page stating "weve compiled a vast array of reviews to help bring transparency to our unique car buying process". They are openly admitting to picking and choosing (compiling) their own reviews and are you ready for this? They claim on their website to be posting 191,919 public reviews that are practically ALL 5 STARS with an average review rating of 4.7... out of almost 200,000 "customers" this is such a ridiculous and far fetch lie that its shocking they have this on their website and as a recent customer I can confidently say THEY DO NOT GIVE THEIR CUSTOMERS THE ABILITY TO LEAVE A REVIEW.

As you can imagine, our experience with Carvana in September of 2023 was absolutely deplorable and it was the saddest car buying process we have ever gone through. Carvana loves calling it a "car buying experience" but its just not even close to that.

This company does not deserve to survive and its downfall is coming, just take a look at that stock price!

Good luck getting a refund (even before closing). I ordered a car to find out that it couldn't be titled. That was fine because i hadn't closed on the purchase but when requesting a refund it has been a complete nightmare.

I just bought a truck, two days before picking it up the delivery was delayed for a "transportation delay". The delay turns out was Carvana wrecked the vehicle and would only disclose to me "some glass was broken" but refused to prove it with photos or add it to the car fax report. Dishonest trash is my best explanation. They are no different than your local used car lot and if you do business with them you deserve what you get!

Just wanted to better understand why the warranty is not stated on the documents they wanted me to sign. Talked with 3 different people that could not understand anything... Very poor company and I canceled the order and will never use them again!

Paid it off and they still don't have my title or registration. Each advocate has a different answer, and I've submitted so many docs from them expiring several times while being waited out. Legal team contacted with zero response and advocates make up a new requirement each time I call, swearing it's the "last one". SCREW CARVANA. BIGGEST SCAM EVER.

My family bought from Carvana in May 2023 in MA. They gave them a "temp 3mth" registration. They have not sent the plates or registration.Over 50 calls and texts. They are nice on the ph, but never actually follow thru. Its Dec.2023. They offer $ for the inconvenience, but never send it. Some states have filled Class Action suits about this very problem.DO NO BUT FROM THEM. We checked the Sec of State site, the vehicle we are paying on is not registered to our name... ITS ALL A SCAM

This company is criminal. They took $790 out of bank account to initiate the sale. The sent my 15 pages of contract that like everyone else I didnt read. I didnt realize that if I didnt cancel in time they would keep $590. They said it was for the temporary hold on the car. How about the car didnt move so why should I pay $590. I can understand a fee but that is just criminal. They are taking advantage of people like me who in a desperate need of a car.

In my case I had the worst experience,we choose a vehicle submitted all the documents got approved paid down payment 5k and when we went to pick up the car it was bad they didn't even vacuum inside,bad tires when we showed it to the sales person they asked to give them some time to take care of it and schedule a another appointment after 4days and when we went after 4 days Guess what same thing they did not do anything of fix anything, why would you move an appointment when you are not gone fix anything except just wasting someone's time. Very unprofessional, would not recommend or buy anything from them.

The first car I got was a lemon, and missed 2 delivery days. I purchased another car and the delivery date was extended 2 weeks no called me I took of work, and change my insurance to the new car. So that's 3 misses delivery dates total. I will make sure to let everyone I know about this. This is horrible. You guys cost me $4,000 in rental fees. This is Ridiculous. I want to talk to the highest manager possible

This company made an offer on my car which I accepted within 24 hours. They then changed the offer by lowering it $315 in the paperwork. I asked why and they said that I put more miles on it which isn't true as it hadn't moved out of the garage where it is kept. Then after confronting them again about it they said that they lowered it because they couldn't get the figures to work out properly otherwise. What? What a crock. I do NOT recommend this sketchy company who has illegal practices.

This was our first experience ordering through Carvana.com. We liked that they had competitive prices (best deals we found for mileage/year), and included pictures of imperfections on the car. The ordering process was all online and was pretty streamlined. The vehicle was delivered to our home (for a few) at the correct time. However, to my disappointment, the vehicle had a bit more scratches and dents than what were pictured online and the car was dirty! There were crumbs in the cupholders and storage spaces, splatters and stains of who knows what on the seats and arm rests, and bits of trash in the back seat. I described it as a dirty rental car. Additionally, as soon as we took it out of our driveway for a test drive, we could hear the rotors grinding. The agent who dropped it off attributed it to the car sitting on the lot for a while, but after a couple of more test drives the noise didn't go away. We decided to take it to a shop to get it inspected after reading online reviews saying that Carvana takes maybe 2 minutes to do an inspection. I'm glad we did: car needed an alignment, one of the wiper fluid tubes was leaking, cabin filter needed replacing, and 2 of the tires had a nail in them which would require a new set of tires. Seriously. If the 150-point check was completed, they should have addressed all of these issues. We liked the vehicle, but I could not believe Carvana would deliver a vehicle in such a dissatisfactory condition. Misleading information is what they published online. We returned the vehicle and got a full refund including the shipping fee, thankfully. We purchased from a local dealer for a higher priced vehicle, but at least they provide professional service and stand by their inspections. Stay away from Carvana!

Carvana is a total con artist at work. I agreed to a purchase and then cancelled the purchase after 30 hours. They did refund my purchase money but they kept the shipping fee even though they did not ship the vehicle. They said they kept the shipping fee because they had started the shipping paper work. I will never purchase a car from Carvana and I advise every one to stay avoid Carvana. Terrible customer service.