• Cashapp

Cashapp

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Overview

Cashapp has a rating of 1.37 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cashapp most frequently mention customer service, and bank account problems. Cashapp ranks 127th among Money Transfer sites.

  • Service
    37
  • Value
    31
  • Quality
    30
Positive reviews (last 12 months): 2.9%
Positive
1
Neutral
1
Negative
33
10
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When you call Cash App, they basically say tough $#*!.
  • HORIBLE CUSTOMER SERVICE**** They did nothing to help me with my situation of money missing from my cash app account!
How would you rate Cashapp?
Top Positive Review

“Trustwizards Hackworld! The hero who recovered my stolen Cash App funds.”

Jason T.
2/24/24

My names are Jason Tschetter. I decided to invest a substantial amount of money into various digital assets. However, in my eagerness to reap the rewards, i unwittingly stumbled into the treacherous path of a cunning crypto scam. A group of sophisticated fraudsters managed to exploit my trust, and i found myself at a loss of $281,000. Devastated and disheartened,i felt betrayed by the very technology i had put my faith in. I reached out to CTV News Toronto to share my story to prevent others from being scammed. "If I can get conned, then a lot of other people can get conned, and they have my entire retirement savings, unfortunate ordeal reached the ears of TrustWizards, who were always on the lookout for individuals and business in need of their unique expertise. Trustwizards Hcakworld orchestrated a coordinated strike and bring them to justice. Inspired by their noble cause, now i am an advocate for cybersecurity awareness and joined forces with the TrustWizards, spreading knowledge and educating others about the perils of cyber scams. (trustwizardshackworld AT G'mail) (+1,3,8,6,3,8,7,7,0,5,4.) trustwizards_hackworld G'MAIL WHATSAPP TELEGRAM

Top Critical Review

“Features down”

Jessica J.
2/9/24

Cash app paper check deposit has been down since before December. The only thing they are able to tell is "we don't know when it's going to be back up". It has inconvenienced me and other users for to long for them to not know anything. The lack of knowledge they have to provide to customers is terrible. I wouldn't recommend this money app to no one.

Reviews (58)

Rating

Timeframe

Other

Reviews that mention popular keywords

cash app (32) customer service (15)
Thumbnail of user jessicajones9777
2 reviews
1 helpful vote
February 9th, 2024

Cash app paper check deposit has been down since before December. The only thing they are able to tell is "we don't know when it's going to be back up". It has inconvenienced me and other users for to long for them to not know anything. The lack of knowledge they have to provide to customers is terrible. I wouldn't recommend this money app to no one.

Products used:
Cash app

Service
Value
Quality
Thumbnail of user ashleyb2237
1 review
0 helpful votes
January 30th, 2024

Cashapp shut down my account for "violating their terms of service", but can't tell what terms I violated. I called the customer support three times and they all said the same thing when I asked why I was shut down? "We have no further information to tell you." One of the service reps even hung up on me when I said that is an unacceptable answer. I have been using Cashapp for years to send money to vendors, family, and friends. I have no clue what possible term of service I violated.

Service
Thumbnail of user stephaniet1590
1 review
1 helpful vote
June 19th, 2023

I don't like the fact they don't have buyer protection for their users. I only use it send money to trusted family and friends. Never buy anything with cash app. I'll stick to PayPal for that option.

Service
Value
Quality
Thumbnail of user chrish3747
1 review
1 helpful vote
January 12th, 2024

I just read hundreds of reviews.from.people having the same experience as me. How can they be allowed to do this. And get away with it. I'm one who will never stop until I get my money or some type of satisfaction. They stole 1800.00 from me and each time I call them they start an investigation then they send the same generic email saying to contact my bank. My bank gave me signed documents showing that the money was returned to cash app.

Thumbnail of user 5starr1212
1 review
0 helpful votes
November 22nd, 2023

I refunded my friends $400 dollars back to them and they never received it. We called customer service and they keep saying to go to our bank. When our bank has nothing to so with the application. They will not let you speak to a manager because the manager will only respond to you via email. The information that "Kathy" gave was also incorrect information about the transfer of the money from one cash app recipient to another. I cannot believe with all these complaints that this app is still up and running.

Thumbnail of user bobr2005
1 review
0 helpful votes
January 1st, 2024

There is a new scam structure on CashApp. The scammer uses a third party money recipient and so if you file a complaint, the scammer received no money and the 3rd party had no interaction with you so there will never be a refund. CASHAPP SUCKS

Service
Value
Quality
Thumbnail of user lindseyb353
1 review
0 helpful votes
January 28th, 2024

I swear I lived this app for years but it has done nothing but decine drastically for years...I literally had some stranger send me a picture of every bit of important info that there could be that cash app plastered across there app...I hate this app it is trash...run

Thumbnail of user moedurn
1 review
0 helpful votes
February 15th, 2024

Cash App account holder stole money from my bank account - somehow got my debit card info. When you call Cash App, they basically say tough $#*!. Call the police. When the police call, they say get a subpoena. Only crooks protect crooks. Find a reputable cash app.

Tip for consumers:
Avoid cash app

Products used:
I was scammed

Service
Value
Quality
Thumbnail of user dissatisfiedu2
4 reviews
13 helpful votes
November 17th, 2023

The support system is either completely automated and/or has some rude advocates because one was starting to give me attitude after they made me repeat my problem in regards about why CashApp's Authenticator under Security is only available for iPhone users while Android users don't have access to it.

Upon contacting CashApp and providing proof of a side-by-side comparison of iPhone versus Android users, the support team on both CashApp's system and Twitter have deliberately ignored my question in regards to why iPhone users have the Authenticator option available to them in CashApp's security settings, while Android users do not have such a feature to access.

One of the advocates seemed irritated by my questioning with no direct answers to my assumptions over company device priority. They started off professionally, then as the conversation went on they were making some typos barely making an effort to communicate properly and treated me like I was some idiot despite having provided a photo of both devices together in the same setting, proving that Android users are not treated as a priority for additional features that have been exclusive to iPhone users.

I would not recommend this platform if you expect to receive any help, you're either going to get bot responses repeating and not taking time to review the problem, or some of the advocates will give an attitude without bothering to consider the issue.

Tip for consumers:
Do not blame yourself if you find yourself frustrated with this service. If you check out Reddit users experiences, apparently a lot of people have been complaining about various issues with this platform and its history on DownDetector as well.

Products used:
Cash Card.

Service
Value
Quality
Thumbnail of user allentorianne
1 review
0 helpful votes
September 7th, 2023

They are lying how can you deposit money but can't withdrawal money. My husband has money come up missing from his account all the time. Plus the STRIKE APP does the same stuff and it has better security it takes 2 days to get approved but that's only because they're verifying to you so stop downloading cash app download strike.

Tip for consumers:
Download STRIKE INSTEAD WAY BETTER

Products used:
There basic

Service
Value
Quality
Thumbnail of user tberrington46
1 review
0 helpful votes
September 7th, 2023

This is getting a little ridiculous that you still haven't called me back that I'm still waiting to get into my account you keep telling me that I'm having internet issues when it's not me you obviously can't keep fixing the problem a couple of months ago somebody was the places where we were I was going to spend my money they were taking double payments out so I think after I'm done with when you guys fix your issue I'm closing my account

Thumbnail of user solomonj23
1 review
0 helpful votes
September 15th, 2023

This platform is the textbook example of a pig slaughter program. I regret putting my money first. They stopped payments and asked for more money to clear my backlog "taxes". I'm just glad it's all over now because I got my seed money back after filing a complaint with the

Thumbnail of user roberth3047
3 reviews
1 helpful vote
November 1st, 2023

I would advise not suing Cashapp for any transaction. They are punitive and unreasonable putting sanctions in place on people who have done nothing wrong under the guise of security. This program needs to be completely shut down and fully deleted by anyone using the program. They are unfair in their pronouncements and give no reason for their decisions to give a customer the chance to fix what they see as a problem. DELETE THIS PROGRAM IF CURRENTLY USING IT AND DO NOT USE THIS PROGRAM IF YOU ARE CONSIDERING USING IT.

Tip for consumers:
I would advise not suing Cashapp for any transaction. They are punitive and unreasonable putting sanctions in place on people who have done nothing wrong under guise of security. This program needs to be completely shut down and fully deleted by anyone using the program. They are unfair in their pronouncements and give no reason for their decisions to give a customer the chance to fix what they see as a problem. DELETE THIS PROGRAM IF CURRENTLY USING AND DO NOT USE THIS PROGRAM IF YOU ARE CO

Service
Value
Quality
Thumbnail of user juane145
2 reviews
3 helpful votes
September 18th, 2023

Cash app let you send money when they know that there is a problem instead of stopping the transaction they leave your money in limbo I guess so that they can earn interest on your money and put you in a bind. I found out it's been going on since this morning.and then it happened 3 times in past several days.What u think is happening.

Service
Thumbnail of user branfdenw
2 reviews
21 helpful votes
June 8th, 2022

No response to fraudulent usage, use at your own risk! Try it yourself, you can receive and send a "cash card" to any address that isn't a po box. My bank account was hit Friday 6/3, no response to multiple attempts as of yet, 6/7. Ended up shutting it all down rather than risk waiting for a response. Worst part, Ive used the app once, more than 6 months ago. They will respond immediately to negative reviews in the playstore, just not the actual problem.

Tip for consumers:
Try Paypal, Venmo, or Zelle before resorting to this service. at the very least, unlink your bank account between transactions.

Service
Value
Quality
Thumbnail of user jennifere1322
2 reviews
1 helpful vote
April 25th, 2022

Customer of Cash App for about 2 years. I thought it was great until I actually needed help! I got a charge on my account from XBox, it wasn't mine so I tried contacting Cash App and there's a whole bunch of nonsense to go through! You can't just pick up the phone and call a live person. I reported the card and was told to contact Microsoft. That's a whole other deal. The charges were hitting my account daily and the customer service at both companies was non existent so I just kept no money in there and thought it was good until Cash App overdraws my account knowing this charge from X Box was fraud. This went on for about a month. I had some stock so I had to cash them out at a lose to try and close the account. The Chat is frustrating! I don't wish that torture on anyone. It feels like your talking to a robot! Siri is more helpful than any of the reps/robots I've had to chat with. I could go on and on but just take my word for it! The real bank is safer, and there's even a phone number to call and actually get customer service! After all the back and forth I got refunded only till the fraudsters charged it again the next day!

Thumbnail of user connies1293
1 review
1 helpful vote
October 20th, 2023

I have been using cash app for over 8 years and I have never received money from a dispute. Customer service is worthless the app glitches constantly and my account has been hacked several times overall bad experience all together

Tip for consumers:
Don't waste your time with cash app

Service
Value
Quality
Thumbnail of user cashappl
1 review
1 helpful vote
August 9th, 2023

Support is horrible DOSENT resolved anything i hope this app get shut down and they make a better money app

Thumbnail of user jasont1854
1 review
0 helpful votes
February 24th, 2024

My names are Jason Tschetter. I decided to invest a substantial amount of money into various digital assets. However, in my eagerness to reap the rewards, i unwittingly stumbled into the treacherous path of a cunning crypto scam. A group of sophisticated fraudsters managed to exploit my trust, and i found myself at a loss of $281,000. Devastated and disheartened,i felt betrayed by the very technology i had put my faith in. I reached out to CTV News Toronto to share my story to prevent others from being scammed. "If I can get conned, then a lot of other people can get conned, and they have my entire retirement savings, unfortunate ordeal reached the ears of TrustWizards, who were always on the lookout for individuals and business in need of their unique expertise. Trustwizards Hcakworld orchestrated a coordinated strike and bring them to justice. Inspired by their noble cause, now i am an advocate for cybersecurity awareness and joined forces with the TrustWizards, spreading knowledge and educating others about the perils of cyber scams. (trustwizardshackworld AT G'mail) (+1,3,8,6,3,8,7,7,0,5,4.) trustwizards_hackworld
G'MAIL
WHATSAPP
TELEGRAM

Service
Value
Quality
Thumbnail of user robinpharr123
1 review
1 helpful vote
October 1st, 2023

Used my cash ap card at Walmart at the self checkout - could not complete transaction for some reason so I cancelled the transaction for which I was given a receipt that clearly said cancelled and I used a different card to pay. Next morning I get a notice that my card had been used to not only pay for the transaction at Walmart but cash back as well. I immediately went to Walmart and manager told me I had to contact cash ap. I contact cash ap and my claim is denied even tho I uploaded the receipt showing I cancelled the transaction. I escalated the claim to a supervisor and again denied - not given a reason mind you - just flat out denied. So I pulled my money out and closed acct and will NEVER use cash ap again and will warn anyone I can to beware of this crooked company.

Service
Value
Quality
Thumbnail of user clemccartha
1 review
1 helpful vote
October 5th, 2023

Cashapp is the worst app I've ever used. Someone stole $500 out of my bank account and they won't return my money. Customer service is rude and they just don't care.

Thumbnail of user lorrainen33
2 reviews
1 helpful vote
July 18th, 2023

They deny almost all my payouts yet the person next to me has no problem. Thr customer service sucks. They hav no answers for anything. An they offer no protection whatsoever. I will not be using them ever again.

Thumbnail of user drwidderline
3 reviews
4 helpful votes
September 9th, 2023

I transferred 7$ from my bank to cash app. Their system was down and it's back on. And still didn't receive my money on cash app and I have a friend that cash app me money 2 day before and it's the 4 th day today and still didn't receive my money. They kept saying the cash app is back online that I'm still going to have the same problem and I told them I need my money back. That's where I usually saved my money on cash app and all but cash app is unprofessional and a theft. They allowed it to got hacked they stole money and don't want to give you your money. Back. They keep telling me to have patience for it knowing it's been 4 days now and still can't get my money that my friend sent me…and this is a big lawsuit right here for cash app they clearly said they won't help because I cursed at them. I've been patient for 4 days straight. Everyone works hard for their money and cash app over here being a theft stilling people money

Service
Value
Quality
Thumbnail of user tarab622
1 review
3 helpful votes
June 28th, 2023

Use venmo. Cash app automatically charges you a 3% fee before you even transfer it to your bank account and if you have a cash app card, it doesn't matter...you are still charged a fee. Venmo gives you the option to wait 3 business days for the money to go into your account but they don't charge a fee and it usually is in the next day. Cash app just takes your money. I will never use them again.

Service
Value
Thumbnail of user angelitao5
1 review
3 helpful votes
July 12th, 2023

They keep repeating the same thing. Trust the person you send money too.i told them so many times.my friend account was hacked.after I sent the money.i found out it was a scammer.cashapp give my money back

Service
Value
Quality

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1.4
58 reviews
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