Casper

We purchased a bed directly from their website on Memorial Day and they gave us a huge discount that we could not believe. The product shipped but when we could not track it we called them. Only to find out we were not getting our bed because they said the discount was a mistake and they are not honoring it. They only offered $50 off. And no one called us to explain what happened, we had to call them. What company does not honor a discount they applied?!? Receipt below shows the discount. Why would I want a bed from them now? Plus now we missed out on the other mattress places that had Memorial Day sales.

I needed a mattress and was looking for a good, solid option that could be delivered in a timely manner. I ordered something on another site--but learned that the mattress would take 14 business days to arrive!--too long. So I went over to Casper and saw that mattresses arrive between 5-7 business days after order. Could this be true? I chatted with someone just to be sure, and was told yes. GREAT! I immediately cancelled the other ordered and ordered a mattress, box spring, and bed frame from Casper, comforted by the knowledge that the delivery of my order was imminent.

The bed frame arrived in five business days. Great! The box spring arrived in seven business days. Great! The mattress? The day before the mattress was promised to arrive (seven business after my order) I was told I could expect the mattress a full week AFTER what I was told. 5-7 business days? The expectation set on their website and confirmed by their employee? A total lie. And, to top it all off, I was given less that 24 hours notice that the mattress would NOT be arriving when promised.

I called Casper. Surely they would find a way to make this right. I knew there was likely nothing they could do to get me my mattress--I would have to cancel the order and find another mattress that could be delivered IMMEDIATELY--but I figured they would try to make up for the fact that they put me in the stressful situation of scrambling to find a mattress store that could do same-day delivery. A discount on my order, maybe a discount on future orders... something.

NOPE!

I talked to three people at Casper, including a supervisor, who politely told me that the difficult situation they'd put me in was none of their concern, they didn't care. They canceled the order, callous to the pain they caused by their communication mistake and their failure to communicate their delay.

I'm very disappointed in Casper. If Casper isn't able to take responsibility in fixing their mistakes, I wonder what other ways they're failing to maintain integrity.

I also had the pleasure of trying on how soft and quality mattresses from Casper. It's like sleeping on a very nice cloud. The mattress adapts perfectly to my body, and I haven't felt any discomfort or anything else. So I'm really glad that I chose Casper site and made my first order there.

In July 5, I ordered two twin XL original hybrid mattresses. They indicated that I should receive delivery of the mattresses on July 15 or 16th. Those dates came and went and there was no shipment initiated. I emailed customer support and received no response. I had to call their customer support number to try and get information. They couldn't tell me when the Mattresses would ship. A few days later I called again and they said the mattresses we're coming into their warehouse and should ship to me in a few days. They said they would email me updates, which they never did. I emailed customer support for an update and received none. After that time frame had passed, I called again to get an update. This time they told me that they would have no mattresses to ship me for several more weeks. I asked them to cancel my order. They put me on hold for 15 minutes to come back and cancel my order. Every time I called to get a status update I was on hold for an extended period of time waiting to find out the status of my order. Casper gives miss leading information about when you would receive your mattresses, So they can capture your order. Their customer support department is completely unresponsive to emails. Their telephone support appears to have a lack of information. Very poor customer service overall.

I been looking for a pillow
To give me a good night sleep
I have been threw a lot of pillows in my life
I woke up with aches all over
Snoring
I purchased the Casper Hybrid pillow
What a difference this pillow has made I sleep no aches
I actually sleep threw the night
What's even better I do not have to add foam or inserts
Thank you thank you for this amazing pillow
I wish I knew about this pillow sooner

Unfortunately, my old mattres was ripped and I had to find a new one in a very short time, because I needed a place to sleep on. Of course, in my town there are no shops which are specialized in mattresses and I started to find something online. I had to sleep on a floor for couple of days, however it wasn't for nothing. I got my new mattress from this website in couple of days and now I'm really glad that I mad such a decision in the past to apply to this company. I see the quality of this mattres and I understand that it was made because of really hard work.

Absolute nightmare to return a mattress, the company never shows up after 3 appointments and Casper doesn't care they just want to make it as complicated as possible so they can steal your money. Been trying for over 40 days to return this mattress now.

This purchase has been a disaster from start to end. First, they billed the same $2800 mattress FIVE TIMES on my credit card, completely exceeding my limit and triggering a grocery delivery cancelation for the next day due to the limit being exceeded.

I asked to return a mattress only 30 days after receiving it, so well under the 100 days period. Casper asked to schedule a pickup with RXO and this is where the nightmare begins. First, RXO sends a broken email asking to click the button to schedule a pickup, but there is NO link with the button. See on the screenshot, there is a text saying "Button not working? Go to trackrxo.com" lol try going to this site by yourself, the domain is disabled! This is done on purpose.

Pickup attempt #1 with RXO: Canceled after waiting all day, RXO pretend "broken equipment"

Pickup attempt #2 with RXO: Rescheduled on April 24, we wait all day at home and nobody shows up

Pickup attempt #3 with RXO: Rescheduled for May 1st, again nobody show up

I have re-contacted Casper again after 3 failed pickup attempts, I even proposed an alternative method of returning the mattress as I had a friend donate it to charity and provide a receipt. But then Casper just proceeded to ghost me, stop answering all emails, steal my money, and run.

I'm telling all my friends and family to never ever order anything from Casper. This is my last attempt to find a solution before I file a chargeback claim with MasterCard as I have done more than enough reasonable attempts to solve this problem. Casper Order C*******

Excellent site and comfortable mattresses. My mattress was delivered to me as soon as possible, the delivery match my order. Everything was almost perfect, thank you for the good attitude towards customers.

Outstanding customer service They provide highly recommend them to everyone keep it up great job………..

Does a better pillow exist on Planet Earth? Perhaps but now that I have my Casper pillow, I surely won't be searching for it. The most comfortable I have ever used. It's fantastic! Product was at door practically next day!!

Ordering was straightforward and really easy to understand. Their 100-night trial program is what sold it for me, though this mattress is exceptionally comfortable so I don't think I will be taking them up on that offer. It was delivered within the window I requested without any issues at all. Literally took it out of the box and put it on the bed frame. Couldn't have been easier. I love it.

Not sure why the mattress is losing height, density, width and length. I can now see a two inch gap all the way around the bed between the Casper mattress and the bed frame. I don't really want a mattress replacement if this is just going to happen again in 6 months. I can't be the only person this is happening to, were are the accurate reviews?

Before you succumb to Casper's aggressive ad campaigns everywhere, make sure to do extensive research on this company and consider the myriad higher quality alternatives on the market right now.

In case you haven't heard, Casper has filed lawsuits against three independent mattress review bloggers just because these bloggers gave them average reviews compared to other mattresses. They also launched a search engine attack on the bloggers so fewer consumers can access reviews. In other words, instead of trying to make their product better, Casper is instead trying to silence their critics. It's already a difficult endeavor to buy a mattress with so many choices out there, and here's Casper wanting to make it harder for consumer to make an informed buying decision.

Meanwhile, they've downgraded the top layer of their mattress to an inferior poly foam to scrimp further on material costs. Doesn't it feel good to know that the money you're spending on your mattress is not going towards to its quality but instead towards more subway ads and lawsuits against reviewers? Not!

Beware of Casper. Check out the alternatives; you'll get more bang for your buck.

Wake up and try to get out of bed without your S. O. knowing? We had the same issue. We needed a mattress that doesn't move or make noise when one of us got up. Ever since we have gotten the Casper, my wife doesn't notice when I leave and we both sleep even better than before!

I did my new bed research online. I compared about 6 brands. The layering of the different foams is what sold me on the Casper. It had what I was looking for. Very little memory foam, small softer layers and a bass that was firm. It's very comfortable. Thanks for making a great product.

Easiest mattress purchase ever. No stress. Like the CarMax of mattress buying. Very happy with the product. Anyone that hates shopping retail and loves to sleep should consider Casper. They were very helpful on the phone providing information about the product. Mattress arrived on time and in great condition! We love it!

The entire process to order was like a dream. Sometimes I like to sleep on my back, but with how soft my old matress was, it didn't support me very well. I came across the Casper and found it interesting so I ordered mine. Once I tried it out and layed on it for a week, I started to sleep better than before with less soreness!

It's hard to find a mattress that fits a bigger person and is comfortable. This often proved to be a problem until my wife and I tried the Casper. With it's top layer being latex, we are able to stay cooler at night which means better sleep.

You may love this mattress or you may hate it. You could sleep like a baby or wake up in pain. And they will take it back within 30 days - you are NOT required to sleep on it for 30 days. But they won't provide a topper if you need a less firm mattress. If the Salvation Army in your area won't take it away (mine won't) then Casper send the mattress to a landfill. It makes no sense to refuse to provide a topper to soften the mattress when the other option is for the company to take a loss on it completely. 1-800-got-junk costs money and isn't the tax write off the Salvation Army would have been.

Having an adjustable bed frame doesn't stop you from being able to sleep on a Casper. Upon needing a new matress I didn't want to get anything too expensive. The Casper was not only cheap, but it's contents allow it to be used on an adjustable bed frame. I haven't had such a great night sleep prior to owning this wonderful bed!

Purchased my Queen mattress from Casper after seraching through the internet options. I had heard about the Casper and decided to try it out. Their prices were extremely affordable and I just couldn't pass up the free shipping!

Unboxing my mattress was like a dream. I needed a matress quickly because I was moving into an apartment with my best friends. Shipping was a breeze! When I bought it from here, I got it within 1-3 business days and ever since, I've slept great.