CDW

CDW is an evil company. They said our order was fraudulent when it was legitimate. They still haven't refunded the money.

I thought CDW was a trustworthy online merchant that could really execute, until my most recent order. I ordered a new laptop to be a birthday present, two weeks before it was needed. The site indicated that the laptop was in stock and would be delivered in about 3 days. Well, nine days later they send me a backorder notification. But here's the kicker: the site still showed the laptop as in-stock and delivery in 3 days. So I fired off an email; there was never an answer, but shortly afterward I got a shipment notification. If I hadn't fired off the email, I'd probably still be waiting. Poor execution!

I worked here shortly in between much better stints, and all I can say is that CDW's "leadership" shouldn't allowed to run a lemonade stand, let alone a $25B business.

Buying Sirius only made matters worse.

All but two members of the senior leadership team have double-digit IQs and are only there because they are either qualified minorities and/or they are CDW lifers.

This is a company run by morons.

EDIT: Thanks, Raul. My order was restarted and I got confirmation that my item shipped today. Great! Not-so-great, they don't provide any tracking numbers and to know more about my order other than 'it's shipped', I need to call a rep. Seriously? I'm buying a computer. It ain't exactly high security.________________

(As per what a rep told me; will get to that) Because I don't own the house I live in the system automatically cancelled my order, regardless of my card going through and all that information right. I didn't even get an email, I had to find out myself by checking the order status. When I tried to create an account and login, it kept telling me that my account was disabled and to call the service number.

I did call and after having my call dropped (or hung up on 3 times) I eventually talked to someone who restarted my order.
While everyone I spoke to was pleasant (and spoke English) the situation was completely asinine and I had never run into anything like this.

Now I have to make sure the charge for the cancelled order doesn't go through, or else I'll be double charged and double pissed.

I only used this site because the name-brand site that makes the item I wanted redirected me to it. The price was well lower than elsewhere, but after shipping ($15?) and taxes, it wasn't that much cheaper than the rest.

If you can avoid this site, do it.

I was looking for a specific power cord and found one on CDW with the PSW number. No photo to confirm and no description. I ordered and received a two pronged figure 8 cord within 2 brown envelopes. I needed a barrel power cable. Because I only shipped back the inner envelope and invoice I didn't return the outer envelope. Avoid at all costs. Seems like a terrible policy and a way to avoid reimbursing customers. I would understand if this was necessary packaging for the product but this is a standard shipping envelope.

I supposedly have already received my order. Cdw already took the fund from me. The items have not been processed yet.

I called them and they told everything is ready and the items are in stock. I feel hopeless.

Waited over 2 months for a in stock order that went to backorder,,no help or sales team,,never did get a arrival date,,and they dodge your calls.anyone else would be a better choice even if u have to pay extra,,but u wont cause they try and price gudge at the end anyway.

Just needed to renew our Adobe subscription but getting no response from our sales rep who is in charge of the account. It's been over a week and we are still unable to use any of our Adobe software at our facility. I've left multiple emails and voice messages and still no response or action. I'm very frustrated. Next time I will make the purchase directly with Adobe.

Prices are high, but they have been around for ages, they filled my order. Would use again if I can't find the equipment elsewhere.

I will never try to buy something from cdw again. They jerk you around and require large purchases to be paid for by wire transfer. What year are we living in?

Fair prices if no contract good pricing with contract many awesome items

On chat support hold for 3 hours and then they closed the chat! This is all because of an order that they would not leave for me at my door and gave zero communication that I needed to be there for the order. It was a simple A/V cord that I purchased from them, not a very expensive product that needs protection.

I use to buy some items from them a long time ago as they have been around for quite some time. I know that one of my cousins buys all the computer/server related items for his business there & he swears by it.

I would in fact refer anyone here who has use for their inventory, but be sure to shop around like you should with any site. Unless you don't mind paying more, and not saying you will with these guys.

I give CDW 5 stars because I never had any issues with them.

The chat functions from this site is horrible. One agent after another transfer me through chat for asking a simple question on a product. Wanted a quote for server and the licenses, waited 2 hours for an agent, then they ghosted me. No response and disconnects. This happens many times. My company wanted to spend more than 10k on software and this is what we get? NO THANKS. We will bring our business some where else. Terrible. Can't think if we purchased and have after support question would be like. If we can give less than 1 star we would. Crappy company.

Ordered a product on the site that said it's in stock and shipping 3-5 days. It's been almost 3 months and still no product. I called today and the gentleman said, "why don't you call the manufacturer and ask why you don't have the product". Then he said he's been doing this a long time and that over 1900 customers aren't receiving products at this time. I won't be shopping with them ever again nor referring any business to them. Terrible customer service.

So, after waiting for 3+ hours on their HORRIBLE CHAT, they say, here look at UPS Tracking number.
So, look at ups tracking number and info. Delivery address is correct, but status shows being returned to SENDER.

It's impossible to talk to a real person.

What a piece of manure.

I used to buy all of my IT equipment from dell from the client PCs to the server and switches. Dell then became way too expensive for what you get and their service became nonexistant. I tried out CDW and they have the other asian type of brands a much better prices and they have great support as well. I say if you are an old Dell customer to try them out and no I do not work for CDW, just wanted to give them a big thumbs up.

We have had NO functioning business security software for TWO months. We were supposed to get an upgrade, but Kyle the salesperson is always saying he will get to it, he is in a meeting, needs more time, etc. If you sign up with CDW you are putting your data and your business at risk. I am getting endless popups saying I have no functioning software and I'm done waiting on these fools. Security in these times is essential.

Worst customer service. Very bad experience with a customer service.
They'are selling items back-ordered as if they actually have. After I noticed, I canceled my order and request a refund, but they don't give you clear answer. What the rep says just "Ok!". Just two letters. That's it. They didn't tell me if they actually cancelled and processed my refund. I believe requesting a charge-back is the only way. Do not buy anything from CDW. Worst online seller.

When you're dissatisfied with a product you purchase from them after opening due to a defect, they won't accept any return or exchange. They also take a long time to response. Worst shopping experience ever

Twice now I have tried to purchase computer equipment from CDW that they claimed was in stock, and twice now they have in fact NOT had it in stock.

The first time they kept me hanging on stating that the printer would be in "next week" for about a month before I cancelled that order and just bought the printer somewhere else.

I know that the company I work for has used them often in the past for software purchases without any issues, but it appears to me that hardware sales is not their forte.

I just started using this site for computer equipment. So far, I am happy with it. They have great prices.

I purchased a printer and ink cartridge. The picture of the printer did not match what I received. The picture had 2 paper trays. I got a printer with 1 paper tray. Something was wrong with the setting of the paper, so every time I had to print I had to select a paper size. The ink cartridge was not the right cartridge for that printer. Because it was defective with clicking the paper size and the wrong ink I had to return everything through UPS. I wanted a replacement but the company said I have to return, get my money back, and purchase again. I will just purchase from somewhere else.