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Century Hearing Aids has a rating of 4.43 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. Century Hearing Aids ranks 21st among Hearing Aids sites.
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Despite all the woesayers, including audiologists, I looked over Jon Stoddard's work for over a year. I'm now wearing a pair of his high quality hearing aids I bought from him for $800. No adders,except a free gift now and then. Charlie
My review has been deleted. If this company is so concerned about its reputation it might make an effort to make good on its promises. I posted all evidence. I guess Aaron Weasel got his Cousin Vinny to get involved. Original review posted by user May 26,2021 After the first attempt to fix my hearing aid, I put in a payment dispute with my credit card. I told MICHELLE to just send me my hearing aid with the original speaker wire. She said that the speaker wire had been thrown out. Furthermore, she said, she couldn't guarantee that my hearing aid would work if someone else tried to attach another speaker wire. That's called extortion and I fell for it. I reversed the dispute and believed that Century hearing Aids could fix my aid. Two further attempts failed (wrong handed speaker, speaker wire too short and probably not OEM parts). I did get my hearing aid back and the original speaker wire. That's proof positive that MICHELLE IS A LIAR. I called their subcontractor repair outfit (then called Hearing Services--- now called HEARSOURCE--- I wonder why they changed their name). I was told that my money for the repair was refunded to Century Hearing Aids. I called Michelle at CENTURY HEARING AIDS and was told that her company couldn't refund my money because I closed the original dispute. I opened a new dispute with the credit card company and was told by the cc company that since I closed the original dispute, the CC company couldn't credit my account. It has been almost three months since this rigamarole started. Now I am out $333.50 plus about $60.00 in shipping. Update Jun 25,2021 As of 6/25/21 Century Hearing Aids has failed to refund my money and to respond to all communication. I have reported the company to the NJ Secretary of State Consumer Protection. I have called Aaron Weasel, CEO and left messages for him. I have communicated my dissatisfaction online with customer service reps, but I have received no response. I am planning to visit family in New Jersey then Century Hearing Aids accompanied by NJ State Police sometime in the future. Update Jul 23,2021 Going on FIVE MONTHS BUT NO RESPONSE AND NO REFUND FROM THESE JOKERS. According to Widex, Century Hearing Aids cannot take in repairs for Widex. They subcontract the work out to an outfit in Indiana called HearSource (formerly Hearing Services). First, that outfit put a speaker wire on my hearing aid that was too long. That was replaced with one that was the wrong hand. In order to induce me to cancel my dispute, I was told that my own original speaker wire had been thrown out and Century couldn't guarantee that my hearing aid would work if someone else replaced the speaker wire. I fell for the extortion. I gave Century (and Hearing Services another shot), What I got was a speaker wire that was too short. Finally, I got the original speaker wire THAT MICHELLE at Century said was thrown out. This company's customer service is criminal. Its product can't be much better. AVOID! Last week, I received (by text) an in-house copy of a specious refund to Century Hearing Aids that was supposedly issued by HearSource (their repair subcontractor in Indiana). The refund to Century was supposedly issued months ago. Yesterday, I got a refund check From Century. The envelope bore my complete name. The check, however bore only my last name and one of the written numbers indicating the dollar amount could be an 8 or a 9. Let's see what the bank does when I try to deposit it to my account. If the bank bounces it, I'll be charged another $15.00 and the check will go back to Century and I'll have to start all over again. Stay tuned. It ain't over 'til the fat lady sings
My review has been deleted. If this company is so concerned about its reputation it might make an effort to make good on its promises. I posted all evidence. I guess Aaron Weasel got his Cousin Vinny to get involved.
Original review posted by user May 26,2021
After the first attempt to fix my hearing aid, I put in a payment dispute with my credit card. I told MICHELLE to just send me my hearing aid with the original speaker wire.
She said that the speaker wire had been thrown out. Furthermore, she said, she couldn't guarantee that my hearing aid would work if someone else tried to attach another speaker wire.
That's called extortion and I fell for it. I reversed the dispute and believed that Century hearing Aids could fix my aid. Two further attempts failed (wrong handed speaker, speaker wire too short and probably not OEM parts).
I did get my hearing aid back and the original speaker wire.
That's proof positive that MICHELLE IS A LIAR.
I called their subcontractor repair outfit (then called Hearing Services--- now called HEARSOURCE--- I wonder why they changed their name). I was told that my money for the repair was refunded to Century Hearing Aids.
I called Michelle at CENTURY HEARING AIDS and was told that her company couldn't refund my money because I closed the original dispute.
I opened a new dispute with the credit card company and was told by the cc company that since I closed the original dispute, the CC company couldn't credit my account.
It has been almost three months since this rigamarole started.
Now I am out $333.50 plus about $60.00 in shipping.
Update Jun 25,2021
As of 6/25/21 Century Hearing Aids has failed to refund my money and to respond to all communication. I have reported the company to the NJ Secretary of State Consumer Protection. I have called Aaron Weasel, CEO and left messages for him. I have communicated my dissatisfaction online with customer service reps, but I have received no response. I am planning to visit family in New Jersey then Century Hearing Aids accompanied by NJ State Police sometime in the future.
Update Jul 23,2021
Going on FIVE MONTHS BUT NO RESPONSE AND NO REFUND FROM THESE JOKERS. According to Widex, Century Hearing Aids cannot take in repairs for Widex.
They subcontract the work out to an outfit in Indiana called HearSource (formerly Hearing Services). First, that outfit put a speaker wire on my hearing aid that was too long. That was replaced with one that was the wrong hand. In order to induce me to cancel my dispute, I was told that my own original speaker wire had been thrown out and Century couldn't guarantee that my hearing aid would work if someone else replaced the speaker wire.
I fell for the extortion. I gave Century (and Hearing Services another shot), What I got was a speaker wire that was too short. Finally, I got the original speaker wire THAT MICHELLE at Century said was thrown out. This company's customer service is criminal.
Its product can't be much better. AVOID!
Last week, I received (by text) an in-house copy of a specious refund to Century Hearing Aids that was supposedly issued by HearSource (their repair subcontractor in Indiana). The refund to Century was supposedly issued months ago.
Yesterday, I got a refund check From Century. The envelope bore my complete name. The check, however bore only my last name and one of the written numbers indicating the dollar amount could be an 8 or a 9. Let's see what the bank does when I try to deposit it to my account.
If the bank bounces it, I'll be charged another $15.00 and the check will go back to Century and I'll have to start all over again. Stay tuned. It ain't over 'til the fat lady sings
Tip for consumers:
Avoid these jokers like the plague,
Products used:
After five months, I got a check that my bank would not accept. I don't have the money to get my aid repaired.
Despite all the woesayers, including audiologists, I looked over Jon Stoddard's work for over a year. I'm now wearing a pair of his high quality hearing aids I bought from him for $800. No adders,except a free gift now and then.
Charlie
So, they posted this on another site.
AaronW May 16 Fairfield, Connecticut, United States #*******
Yes I have dealt with this customer. Not only did she demand to get her aids overnighted to her twice, she then expected to return them for full refund and leave us bad reviews all over the internet. Good job!
More lies, not surprised in the least it's just more of the same from this company. I have never spoken to or emailed anyone calling themselves AaronW at Century.
The only people I have had any contact with was Michelle (phone and email) and Jon Stoddard (automated emails) I never demanded overnight anything. My first order was done online, the second was through Michelle and you can read what happened above. They claim on their website to have a no quibble refund policy. Now they're trying to claim a restocking fee which is not mentioned anywhere in their return policy.
I didn't need to try your hearing aid for 15 days, I ordered the wrong one the first time which I explained. Your company made promises they knew they could not keep with the first return and reorder. If you hadn't completely botched things I would have taken the 2nd hearing aid, but you didn't. Then you mailed something I told you not to. And deleting negative Facebook reviews, stay classy Century Hearing.
"If you are not happy with your hearing aids for any reason, you can return it for full refund within 90 days.We will issue a full refund once we receive your return, and will reimburse all costs associated with this order, including your shipping costs back to us."
This has been a 20 day ordeal. I ordered a hearing aid from their website not realizing that in clicking a link I had left the type of hearing aid I wanted. When I received it, I immediately contacted Century. No one answered their phones during business hours. The next day I spoke to Michelle in customer service and she said no problem, I'll send you a return label and once we have it we'll give you a partial refund and ship the new one. But we're going to be closed next week. I told her that would not be acceptable as I need the hearing aid as soon as possible. Oh no that won't be a problem, she said, there will be someone here to take care of it. That I would have it by Monday or Tuesday of the following week AT THE LATEST. Wednesday I started trying to contact Century calling only to get voice-mail. When Michelle finally returned my calls I told her I didn't want the hearing aid and to refund my money. She said the package had shipped and she would send me the USPS tracking number at once. At once is not 10 1/2 hours later, at 10:30 P.M.! The package had not shipped, the USPS had been notified to expect a package 3 days earlier. I emailed Michelle and told her NOT to send the hearing aid and to refund my money. They mailed it anyway. It came Monday and I've been trying to get another return label since.
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