• CEVA Logistics

CEVA Logistics

Overview

CEVA Logistics has a rating of 4.5 stars from 2,302 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CEVA Logistics most frequently mention great service, easy process, and online booking. CEVA Logistics ranks 1st among Freight sites.

  • Quality
    243

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 89%
Positive
235
Neutral
13
Negative
16
37
See all photos

What reviewers want you to know

Positive highlights

  • Excellent Customer Service Simple Step by Step Booking System Drop of quick and smooth.

Critical highlights

  • CEVA need to stop hiding behind their call center masquerading as customer service.
How would you rate CEVA Logistics?
Top Positive Review

“I want this car delivered before 31st Jan if possible,...”

Akanksha P.
1/22/24

I want this car delivered before 31st Jan if possible, landing in brisbane on 30th thanks, You guys are great thats why chose. Thanks

Top Critical Review

“Avoid Avoid Avoid”

Terry G.
3/15/24

Absolutely terrible service. My car took 6 weeks to be transported from Melbourne to Perth and when it finally arrived, the windscreen was broken, the front had been pushed in such that the radar sensor no longer worked, and someone had been ratting through the glove box and other areas with wiring now hanging out and exposed. It cost me thousands to repair. Every claim I have made for compensation has been refused by them. Almost criminal behaviour. If you value your vehicle, DO NOT USE CEVA!

Reviews (2,302)

Rating

Timeframe

Other

Reviews that mention popular keywords

booking system (32) customer service (47)
Thumbnail of user markv381
Helen S.
1 review
1 helpful vote
August 5th, 2019

I used Ceva based on a personal recommendation and they lived up to their reputation. I was also impressed by the kind and professional way the woman at the Wingfield front desk engaged in training a new employee. I had the opportunity to observe this as I was waiting for a few minutes for my car to be brought out.

Thumbnail of user akankshap8
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

I want this car delivered before 31st Jan if possible, landing in brisbane on 30th thanks, You guys are great thats why chose. Thanks

Reason I chose this business:

A good name in the market and provide reliable service. I hope to receive the car before 31st jan, i am landing in brisbane on 30th thanks

Thumbnail of user ronoverg
Ronover G. – CEVA Logistics Rep

Thank you Akanksha P. For the awesome feedback!

Our friendly-user website making sure that our customers experience the best and smooth transaction:)

For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind Regards,
Ron

Thumbnail of user aydinw
1 review
0 helpful votes
August 21st, 2023
Verified purchase

Site has a few glitches with entertaining details along with trying to retrieve an existing quote, kept telling me my email address didn't match. Otherwise its pretty straight forward and easy

Reason I chose this business:

Because the reviews are good and so are the prices

Thumbnail of user rueld11
Ruel D. – CEVA Logistics Rep

Hi Aydin,

Thank you for your review, we really appreciate it.

If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at ccc@cevalogistics.com.

Kind Regards,
Ruel

Thumbnail of user emilyw384
Amy G.
1 review
0 helpful votes
November 8th, 2019

Fantastic experience. I had my Alfa *** transported from Western Australia to New South Wales. They collected from my sisters address and delivered it to my location. Vehicle was in great condition when it arrived. Loved the tracking service online and knew where the vehicle was at all times. 10/10 service. Very impressed with the focus on customer service! Received a personal call from the team 24 hours before delivery to confirm drop off location.

Thumbnail of user michaelk4228
1 review
0 helpful votes
August 24th, 2022

Through a Victorian car yard, CEVA Transport was contracted to move and deliver a car. Keeping track of the vehicle was easy and kept us update with what was going on.

The day of deliver the guy delivering the car called and gave a 30min window for delivery and was spot on time. He was polite and friendly and showed good care for the vehicle. He is a credit to the CEVA company.

Service
Value
Shipping
Quality
Thumbnail of user sonnyg33
Sonny G. – CEVA Logistics Rep

Thank you for your kind words, Michael. We really appreciate you taking the time out to share your experience with us. That driver is truly a gem to have on our team!

We count ourselves lucky for customers like you. We look forward to working with you again in the future!

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind Regards,
Son

Thumbnail of user dylane36
Bob Y.
1 review
1 helpful vote
November 5th, 2019

I had never had a car transported from interstate before. After doing some research, I trusted them based on online reviews, but also the feedback that they own their own trucks, promoted employee safety and the experience and communication was absolutely superb. I would highly recommend Ceva to friends and family, and should I ever need to transport a vehicle from interstate, I won't hesitate to use Ceva again. Thank you for the fantastic job!

Thumbnail of user davidh6510
1 review
0 helpful votes
December 30th, 2021
Verified purchase

Most people no longer have 2 phone numbers. It isn't terribly obvious that you just repeat your mobile number in the second field.

Why doesn't your system remember me from the previous times I've used you?

Reason I chose this business:

I've used your company many times before, the service is always good.

Thumbnail of user constancef89
1 review
0 helpful votes
January 24th, 2024
Verified purchase

Second booking in the last 4 months be great if we could get a slight discount on this booking

Reason I chose this business:

Second booking in the last 4 months be great if we could get a slight discount on this booking

Thumbnail of user ronoverg
Ronover G. – CEVA Logistics Rep

Thank you Constance F. For the awesome feedback!

Our friendly-user website making sure that our customers experience the best and smooth transaction:)

For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind Regards,
Ron

Thumbnail of user chrisg2324
1 review
0 helpful votes
August 24th, 2023
Verified purchase

I admit to this being my fourth try but it has gone smoothly and my being an old myope with a clumsy finger may well be the main reason for the earlier failures! So I hope all now goes well. It is a glorious day here in Perth. Thank you.

Reason I chose this business:

Personal recommendation

Thumbnail of user rueld11
Ruel D. – CEVA Logistics Rep

Hi Chris,

Thank you for your review, we really appreciate it.

If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at ccc@cevalogistics.com.

Kind Regards,
Ruel

Thumbnail of user rafall14
1 review
0 helpful votes
September 2nd, 2022
Verified purchase

Better laid out site than competitors, more information ready and available. Doesnt look like a scam site

Reason I chose this business:

No reason, this service is all the same between businesses. Maybe this is slightly cheaper, maybe there was slightly better reviews?

Thumbnail of user sonnyg33
Sonny G. – CEVA Logistics Rep

Thank you Rafal for the awesome rate and feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind Regards,
Son

Thumbnail of user phild637
1 review
0 helpful votes
February 19th, 2023
Verified purchase

The booking system is relatively user friendly. Only problem is it doesn't bring up the delivery address in the summary.

Reason I chose this business:

Value for money and past experience

Thumbnail of user neilk105
1 review
0 helpful votes
April 14th, 2021
Verified purchase
Thumbnail of user deannew49
1 review
0 helpful votes
March 22nd, 2024
Verified site experience

Experience was easy to follow and quick to book. Date for pickup and transport hasn't arrived yet so we'll see how that goes.

Reason I chose this business:

Recommended by Conroy Removalists. I hope it all goes well.

Thumbnail of user ronoverg
Ronover G. – CEVA Logistics Rep

Thank you Deanne W. For the awesome feedback!

Our friendly-user website making sure that our customers experience the best and smooth transaction:)

For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind Regards,
Ron

Edit

Thumbnail of user svenk26
1 review
0 helpful votes
March 28th, 2022
Verified purchase

Just to have the grays option details easier to fill out anyway all good apart from that thanks

Reason I chose this business:

Grays reference and your the best there is in Australia

Thumbnail of user roseannr30
Rhoan R. – CEVA Logistics Rep

Hi Sven,

Thank you for the awesome feedback!
For further enquiries, please don't hesitate to contact us at 13 2277 or via email at CCC@cevalogistics.com

Kind regards,
Rose

Thumbnail of user jennya99
Brenda P.
1 review
0 helpful votes
October 4th, 2019

Toyota Camberwell theyÄôre the one to recommend us and we really love your service 10 out of 10 thank you very much...

Thumbnail of user thomasn319
Mark O.
1 review
2 helpful votes
December 5th, 2019

My car was ground up restored and built from an original *** Toyota Celica Supra in perfect condition and transported from Perth to Sydney. *** kept me updated online with their tracker and any concerns addressed by their call centre. I used the Premium Enclosed Service and it arrived on the day stated with a friendly call from the Depot in Minto without a mark. They even covered the seat and footwells to ensure it stayed clean. The drivers genuinely cared about the cars and *** did too. Thanks again, will definitely recommend.

Thumbnail of user jasonn725
1 review
0 helpful votes
October 7th, 2022
Verified purchase

It didn't crash. I was able to book the transport. I guess that's a win.

Reason I chose this business:

Only mob who didn't increase the price when I click on the book now button in the quote.

Thumbnail of user sonnyg33
Sonny G. – CEVA Logistics Rep

Thank you Robert for taking the time to leave us this excellent rate!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Son

Thumbnail of user jamesc4520
1 review
0 helpful votes
September 15th, 2023
Verified purchase
• Updated review

Fantastic, I have used CEVA for more than 8 cars now and its super easy to book and always great service

Thumbnail of user rueld11
Ruel D. – CEVA Logistics Rep

Hi James,

Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.

Should you need any assistance, please don't hesitate to shoot us an email through ccc@cevalogistics.com or call our Customer Care Centre at 13 CARS(13 2277).

Thanks again.

Kind regards,
Ruel

Booking is easy and works well
January 21st, 2022
Verified purchase
• Previous review
Reason I chose this business:

The coverage and ease of booking

Thumbnail of user sd836
1 review
2 helpful votes
August 28th, 2021
Verified purchase

I had an exotic car transported using CEVA's enclosed service from Adelaide to Sydney. The team at CEVA were great to deal with from start to finish. They made the whole process stress free and my car arrived ahead of schedule and in great condition. I would happily use them again.

Products used:
Premium enclosed car transport

Service
Value
Shipping
Quality
Thumbnail of user czc
CZ C. – CEVA Logistics Rep

Hi S D,

Thank you for your review, we really appreciate it.

If you have any enquiries please don't hesitate to contact us at 132277, alternatively you can send us an email at ccc@cevalogistics.com.

Kind Regards,
Cz

Thumbnail of user nathanl605
1 review
0 helpful votes
February 24th, 2024
Verified purchase
Reason I chose this business:

I was recommended by a friend.

Thumbnail of user ronoverg
Ronover G. – CEVA Logistics Rep

Thank you Nathan L. For the awesome feedback!

Our friendly-user website making sure that our customers experience the best and smooth transaction:)

For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind Regards,
Ron

Thumbnail of user chrism3573
1 review
0 helpful votes
October 25th, 2022
Verified purchase
• Updated review

I have an issue that the delivery address says Depot but I have paid for car to be delivered to a private street address.
This is now resolved to my satisfaction and I appreciate the fact that I was contacted when I raised this issue. That's great service!

Very good service

Reason I chose this business:

You are reputable and can be trusted

Service
Quality
Thumbnail of user sonnyg33
Sonny G. – CEVA Logistics Rep

Thank you for taking the time to share your experience Chris. We love to hear that our team are providing you excellent service. We try to make sure all of our customers have great experiences and it’s clear we accomplish this so we really appreciate your follow up review.
Reviews like these are why we’re so often called one of the best in this business.

Should you need any assistance, please don't hesitate to shoot us an email through ccc@cevalogistics.com or call our Customer Care Centre at 13 CARS (13 2277).

Kind Regards,
Son

I have an issue that the delivery address says Depot...
November 22nd, 2022
Verified purchase
• Previous review

I have an issue that the delivery address says Depot but I have paid for car to be delivered to a private street address

Reason I chose this business:

You are reputable and can be trusted

Thumbnail of user steveno162
Nick Y.
1 review
0 helpful votes
September 5th, 2019

a special mention to gain *** who has gone above and beyond to assist me, he is terrific

Thumbnail of user cameronb194
1 review
0 helpful votes
March 23rd, 2021
Verified purchase

Online booking is great. Call centre service is slightly frustrating due to language barrier and poor call connection but staff were still polite.

Reason I chose this business:

Better reviews than most

Thumbnail of user marilynl668
1 review
0 helpful votes
March 22nd, 2024
Verified site experience

Need a back button to go back and correct inaccuracies, as at the moment you have to start all over again.

Reason I chose this business:

Used previously

Thumbnail of user davidg2572
Carol W.
1 review
1 helpful vote
December 22nd, 2019

The process was very easy. The only minor item of note was that when I originally called for a quote and to discuss the process the call centre operator did not seem to know about the car details although I provided make and model. They sounded like they were not in Australia. All other aspects went very smoothly and all staff I dealt with at the two depots were excellent and very professional and friendly.

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From the business

Company Representative

Thumbnail of user johnbenedicts
John Benedict S.
Typically responds within 3 days

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