Chain Reaction Cycles

STEER CLEAR BUY YOUR BIKE FROM ANOTHER COMPANY! DO NOT USE

Awful company when an item arrived damaged they send us a link of how to fit the item and say heres a link so you can purchase it yourself! Really the bike arrived with a part that they had apparently checked? Not very well obviously and 2 parts dropped out of the end bent and apparently we have fitted it incorrectly. I do not think so. I feel anyone with similar issues to me should get together and put a law suit against the company as it is just not acceptable to send a brand new bike with broken parts and then not accept liability.
Awful awful awful
DO NOT PURCHASE FROM THIS COMPANY

A warning to any would be customer thinking or buying from this company - Save yourself the hassle and go elsewhere.
Our bike was delivered damaged and after much hassle through their 'live chat' (no direct contact) they eventually, after much more hassle, advised us to get it repaired ourselves rather than help or fix the issue themselves.
The packaging is not adequate enough to protect the bike in transit, which I suspect has allowed the damage to occur.

Very poor indeed - Buyer beware!

When I read the reviews posted here, I had doubts about ordering from this company. Then I chatted with someone at Chain Reaction Cycles who was extremely helpful. So, I decided to take the risk, and placed an order. The package was promptly posted via DHL on 4/1 and it arrived on 4/5.
I'm glad I took the chance and have bookmarked this company for future purchases.

Read the return policy carefully. They will deduct restocking fees for any reason. Even if there is a fault, they won't return for full price. They will at best force you to file a warranty claim which they have sole discretion over. Terrible company and deceptive deals. Think you are getting a modern component? Nope, it's from 2013 and sod by nobody but Chain Reaction and the parent company Wiggle.

Still waiting 4 months plus for "crash replacement" part that should of been under warranty and I ended up paying for. Not to mention the $70 in store credit for receiving damaged bike. Bent rotor, 4 bent/broke spokes, scratched frame, bent derailleur hanger. Wow thanks

After contacting customer service via e-mail, and getting a response very quickly,
I ordered a Selle Italia MAX Flite Gel Flow saddle from them last Friday, September 24th. It arrived at my home, in New Jersey USA, the next Thursday, September 30th!

Here are the details:
Date Ordered Order Number Order Status Order Total
23 September, 2021 CRC*******646 SHIPPED $80.99

1400 Euros order haven't arrived in over 2 weeks.
Order placed on 5 august, writing this on 24. So almost a month and my order has not arrived.
Contacted them 2 times, both times waited until they're said, still nothing. Contacted them a 3rd time, no response in 2 days.
The DPD delivery info / status is stating that my order in in France since the dispatch, seems like it's stuck there & last update was on 19 august.
Order was estimated to be delivered on 16 August (6-8 days)
I'm located in Bucharest, Romania.

I have been ordering bike stuff from them for years now and lately I am trying to stay away from them but they had Vittoria tires on sale so I ordered them and something that you usually would receive in few days can now take weeks, it's usually not their fault but their customer service when you try to get things like this sorted is horrible, they're just not worth, if you can try making deals with your local bike shop that's my friendly advice.

This company is the worst wouldn't cancel an order after less than a day replying to them. They are liars only want your money!

We ordered presents for our kids (trainers) that still have not turned up after 3 weeks! Never received a tracking number either. No customer service phone number, just poor live chat reps who have no interest in helping. Do not buy from these cowboys

It's companies like these that will not last long after the pandemic! If you shine in times when people need you then you will survive!

Ordered a £700 bike for my son, not received any emails, no live chat, no telephone number to call. I have now put a claim in against PayPal to get my money back and order from elsewhere! Disgusting service! You should not be in business!

Took my money and then CR cancel the order on their end because of an IT problem. Don't understand why they just can't then send the item. 3 weeks in and still waiting for Paypal to credit my account. What a hassle. Thanks CR for wasting my time.

Bought a Nukeproof MTB from CR at a great price but was sent with the wrong thru axle and other extras. Sent with Rox Shox and Sram extras but the bike has Fox and Shimano kit on. That was resolved after a couple of weeks after a trip to my local bike shop to diagnose the fault but then on my first ride the fox fork collapsed and lost pressure. Had to send the fork back for a warranty claim which took around 4 weeks to resolve but in the end I am now very pleased with the bike and especially with the knock down price I paid for it on 24 months interest free credit.

This is a chinese scam site. They took my money and I never received the item paid for. Jump ahead 6 weeks and they refund me $9.99 of the $105 I spent for nothing. DO NOT SHOP HERE Chainreaction is a scam

Two weeks ago I returned two tires $90, wrong type, I immediately return them un opened in the box that they arrived in. No refund, no answer to emails, a useless chat, I should have read reviews before dealing with this outfit. 95 percent of reviews are negative. The email inbox eternally full, don't call unless you enjoy voice mail!

After making a purchase of a few items with chain reaction and getting a £10 discount, I started reading reviews, which got me worried. I paid for 4 day delivery, after checking my on my order on day 2 it still stated processing which got me more worried even if I was going to receive my items, so gave them a message on live chat, they responded instantly and reassured me my item would be here within the time scale. The next day I had a knock at my door it was the hermes courier with my order a day earlier than expected, all correct and packaged perfectly. A* service.

**Warning ** I made a purchase and never received my items. Its been over two weeks. I've reached out to their customer service and only received BS scripted messages... worst experience...

Customer service by far the worst!

A $400 order not received for almost 2 months now. ChainReactionCycles customer support did not do anything except sending me generic answers to my multiple inquiries in email and in Facebook. They said they are initiating an inquiry with the courier and even "escalating" (!) but they never got back to me with any information they might have learned in their "inquiries". I just applied to the courier and learned from it that the item is indeed lost, and apparently the courier was not approached until now by the sender (i. E. ChainReactionCycles) to initiate the needed inquiry. I'm now trying to recover my money from ChainReactionCycles but based on the experience thus far I'm afraid I've lost the money. They just don't seem to care or cooperate. Never seen something like that.

Placed several orders over the last 6 years. Always got what I ordered and shipping was quick and reliable. Not anymore. Last order I paid extra for shoot and duties to Canada like always do but it was shipped by 'Skynet'. Guess they moved away from DHL. Anyway, package seems lost. Tracking hasn't updated for 2 weeks. Chain reaction first said to wait 5 days, then 10 days. Now who knows... Definitely my last time ordering from Chain Reaction.

Embarrassing delivery service. They keep using Evri and the delivery timeline has massively deteriorated. The customer service try to justify them which makes even more annoying the customer experience. I paid for next day delivery and will likely receive the parcel with a 3 days delay

Yes, I just got caught with the same BS with the additional prcessing fee.
Should have read the reviews first.
I will not be conducting business with CRC again.
If I did this to my customers and charged additional fees above my quoted fee I would not be in business.
CRC is FULLY AWARE of these fees and what they will be yet they do not disclose them.
This is a scam!. Lesson learned.

They indicated a 4-5 day delivery on prepaid shipments which included duty and broker fees to Canada. Ordered the products September the 13,2020. It is now September the 25,2020 and the shipment is no where in site. They used SkyNet as a carrier out of England which looks like a 3rd party provider unlike UPS, DHL or FedEx.
Not the way to go for International Sales. Tried contacting SkyNet without any success. Its was a small purchase 2 Tires.

My order made it to Canada via Skynet who passed it off to UPS in Toronto. From there the bike parts disappeared. The service was terrible with Skynet acknowledging that the package was lost, tracking showing it as undelivered, and Chain Reaction insisting that the package had been delivered. After 4 months I finally received a full refund. I have been a loyal customer of Chain Reaction for years but Wiggle ownership is now destroying the business.