Changelly has a rating of 3.4 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Changelly most frequently mention support team, and customer service. Changelly ranks 19th among Currency Trading sites.
This company responds to reviews on average within 9 days
No critical highlights yet
While working with Changelly, most of all I liked the transaction fee. It was much smaller comparing to other exchanges I've ever used. Also, my transaction was confirmed within 6 minutes. Thanks!
Be careful with this website, it may be a scam! I exchanged 500 USDC through 3rd party exchange comparison platform. It turned out that the platform did not show that I had to send USDC Native, instead of Bridged, as I did. I contacted Changelly support, who stated that they need a $100 fee from me to recover the funds. I sent them the $100, and for over a month, I have not received a refund of my 500 USDC! Support keeps replying that they are working on it. Instead of recovering my $500, I lost an additional $100. In total, $600 has been withheld by Changelly for over a month. Beware of them!
While working with Changelly, most of all I liked the transaction fee. It was much smaller comparing to other exchanges I've ever used. Also, my transaction was confirmed within 6 minutes. Thanks!
Be careful with this website, it may be a scam! I exchanged 500 USDC through 3rd party exchange comparison platform. It turned out that the platform did not show that I had to send USDC Native, instead of Bridged, as I did. I contacted Changelly support, who stated that they need a $100 fee from me to recover the funds. I sent them the $100, and for over a month, I have not received a refund of my 500 USDC!
Support keeps replying that they are working on it. Instead of recovering my $500, I lost an additional $100. In total, $600 has been withheld by Changelly for over a month. Beware of them!
Today I found out that this exchange works perfectly well and fast. I exchanged some XMR to USDTBSC: it was a really quick process without any delays or issues. Also liked the transaction fee: only 5.25 USDTBSC. Yes, it's rather small comparing to my previous exchange. So I rate it 5/5.
Tip for consumers:
Recommend this exchange
Products used:
Cryptocurrency
I'm a newbie in crypto and been using Changelly for not so long, but really enjoy the simplicity. The platform is really nice and functional.
Yet, yesterday I had a small problem and, as a result, a conversation with the Support. They were friendly and really helpful: it took less than half an hour to solve my issue.
Thanks dear team. I'll recommend it.
Tip for consumers:
Great for BTC
Products used:
BTC
I really love this so much all I know about blockchain it was only nice wallet thanks for checking on blockchain
Tip for consumers:
I think you should give me a free Bitcoin to my wallet
Products used:
More Bitcoin
Today, I encountered kindness and very helpful assistance which also helped I believe keep me from a scam. With that said I will in the future call on Changelly.com for business... My, eternal Thank you; and heartfelt God Bless you goes out the associate and there Supervisors for good work ethics.
Hi! We are glad that you like our service. We'd very much appreciate if you have any recommendations/suggestions for us to get 5-star rating. Thank you very much.
That platform hold my money money then month and always reply that my case under review and reject to return my money. Don't recommend. Unprofessional company! UPDATE: They stop responding by emails. Just decide to still my money. Do not trust that chinese company.
Hello Adam R! We are sorry to hear that. We see that you've experienced some issues during your exchange. Please note that we are aware of your problem, and we're currently doing our best to resolve your case asap. Our support agents will contact you as soon as the case is resolved. If you still have any questions, please do not hesitate to contact us directly at support@changelly.com or via the live chat on our official website changelly.com. Thank you for your patience!
They wont refund me after taking my coins. I complied with their KYC but they said it wasn't good enough. So they will be keeping the coins.
Tip for consumers:
Avoid. Scam site
Products used:
exchange
Hello Pam R.! We are sorry to hear about your bad experience. Did you try to contact our support agents regarding your problem? If not, make sure you do it via support@changelly.com or live chat on our official website (changelly.com). Please, don't forget to provide your transaction ID so we can resolve your case faster. Thank you for your patience!
Been using it for not so long, but really enjoy the simplicity and how nice the platform is. I'll recommend trying it for sure.
I'd like to call Changelly a very reliable and fast exchange. It took me less than 5 minutes to perform a transaction.
I'd like to call Changelly a very reliable and fast exchange. It took me less than 5 minutes to perform a transaction.
The exchange works like a clock. I hardly remember that my transactions for the whole year and a half were somehow delayed. Well, maybe a couple of times. If you look globally, then everything is great. In addition to high speed, I can mark the option of fixing exchange rates as an additional plus. Sometimes it can be conducive to swap. When you use this service, you immediately feel the hard work of changelly workers.
Thanks for your review! Please recommend our app to your friends :)
The coins end up to be hold after a few successful transactions and they don't refund you if you refuse to pass kyc Total scam. AVOID AT ANY COST.
I had a miner hiccup with an Ether transaction, lodged a ticket with support and had a response within minutes, moonPay were all over it too and the matter was resolved in about twenty minutes.
Sign up, pay coins delivered... that easy...
Super easy, Super support.
(i'd have given them five stars but there is always room for improvement!)
Greg, thank you for such a sweet and sincere feedback. Please don't hesitate to contact our support team in case of any complications. We work 24/7 to help you out!
It wasn't easy to find an exchange that would have such a functional mobile app. Changelly turned out to be just such an exchange. The app runs smoothly. I did not notice any bugs for five months of use, but it's very comfortable to communicate with support if you have questions.
Hello! We are happy to hear it!
I attempted to swap 1 BTC to XRP. After 24 hours and 27 bitcoin confirmations, the swap still had not been done. Another day later, and I still have neither my BTC or XRP. I was told this would be dealt with the same day. Considering legal action against this bad practice company.
Waited 12 hours for my coin to be "exchange" end of twelve hours... it said failed. Coin was taken out of my account. Been over a day and I haven't received a refund. So. In a bull market you take 12 hours to exchange and then fail. Meanwhile, I haven't received my coin back. Literal thieves. Stay far away. I lost. 1 BTC Will be filing a lawsuit if I don't get back
Tip for consumers:
Do not use
Products used:
Exchange services
Hello! We're sorry to hear about your transaction. It seems it was made during the hype around DOGE. We wrote an article where we explained everything about the problems we were experiencing at that moment.
https://changelly.com/blog/doge-bullrun-changelly/
If you still didn't receive your funds, please contact our support team via support@changelly.com mail they'll help you out!
I'm not surprised at how many positive reviews there are about this exchange. Now I know from my own experience that the service is really as good as it gets praised. Almost all swaps run smoothly, there are many coins to choose from and great rates. A good combination for me.
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
I hardly ever write reviews but this company left a bad taste in my mouth. They changed up the terms in the middle of the transaction, and I didn't feel comfortable so when I tried to back out they insisted that I still cover the network. Even though, I reverified everything before sending them the money, everything changed within a 30 minute window and that's not cool. The network fee was tiny and they refused to refund it, thank god I didn't send a larger amount. Stay away from them
Tip for consumers:
Don't, there are other sites out there that provide similar service
Products used:
Cyrpto Conversion
Hello there! We regret that you were dissatisfied with our services and would want to investigate your issue further. Could you please supply the transaction ID for a faulty transaction? We're not sure what you're talking about when it comes to altering our terms.
I've been using Changelly for 3 years and I had an issue with a transaction only once. But the support reacted right away and I've got feedback from the support lady within like 20 min. Changelly is the biggest crypto exchange for instant swaps which provides deep liquidity (it's important for the crypto exchange market). Thanks guys! You're the best.
Hi! Thank you very much for such kind words :)
Have been doing business with Changelly for over 3years, have sent over 100k in funds and we have not ever had an issue! The few times we had an issue, it was quickly fixed by Changelly customer service! Always!:-)
Dont believe people who call Changelly a scam because when you try it you will see that it truly works!
Hello! We appreciate your sincere review. As our team is constantly working on making our service better, please don't hesitate to contact us at support@changelly.com and share your suggestions. Thank you!
It was not easy for me to stop using the old exchange (I will not advertise), but using it became less and less convenient. On one of the crypto forums in the ranking of the most trusted exchanges, I saw Changelly and decided to give it a try.
I have been doing swaps for a month and a half now and so far everything suits me. It is convenient to use the service, commissions are low and other pleasant things. In general, I recommend everyone to familiarize themselves with this exchange. Maybe you will like it too
We appreciate your feedback! Keep using Changelly and enjoy fast and easy swaps!
I am still waiting on my refund and Changelly closed out my ticket. My ticket should remain open until my refund is issued. That is when my case will be resolved and then could be closed. It has now been 10 days. I will update when I actually get my money back. I do think it is ridiculous that it is taking this long considering the fact that sending the bnb was a quick and immediate action.
Tip for consumers:
I cannot currently recommend this service.
Products used:
Swapping BNB for Ethereum
Hi! Could you please share with us via support@changelly.com whether your situation was resolved?
I have been trying to get my money back for three days. I did a transaction with Changelly to exchange bnb to eth and I did make the mistake of sending slightly less than was asked because a fee was taken, literally a few cents short. I even sent the small additional amount of bnb in a second transaction. Changelly claims they didn't receive my bnb but they are lying. I have proof and I sent it to them. A transaction can be tracked and it clearly shows bnb from my wallet to them. I just want my money back. I don't even care if they keep the small additional amount I sent in a second transaction. I am out over $800 because of Changelly and that could have been more by now. They stopped answering me once I sent all the proof. Sad to say I think this service at the very least doesn't know how to handle refunds and they may possibly be scamming people. If my money is returned I will gladly update my review. But for now I would say, do not use this service!
Tip for consumers:
Make sure you send the exact amount, be aware of fees. But I would not use since they have not refunded my money.
Products used:
A transaction swapping BNB to Ethereum
Since when did Changelly require KYC?!? This is new and it is NOT heavily apparent at all. Then, once the transaction is executed one HAS to provide KYC in order to get the coin back whether as initiated or even as a refund. Legitimate exchanges will refund the coin back to the sender's address if KYC is refused but Changelly will keep it and "hold" it as ransom for one's private information. BUYER BEWARE.
EDIT:
Been nearly a year and Changelly still refuses to release my funds. Even with KYC, they want more and more information, an endless game. I asked for them to simply return the XMR back to the original wallet but they refuse.
Tip for consumers:
If you are not comfortable with KYC then avoid Changelly at all costs. This requirement is not readily apparent as with legitimate exchanges which either require you to apply for KYC BEFORE a transaction can start or will promptly refund the coin if the KYC is refused or denied. Why would I provide KYC to someone who is holding my coin as ransom?!? That type of behavior smells like a scam.
Products used:
XMR -> BTC Exchange
Ho avuto un problema con la mia operazione di scambio di cryptovalute... per mia distrazione ho dimenticato di aggiungere il "Memo.id" al momento della transazione che ovviamente non e' andata a buon fine.
Ho contattato il "Support Team" di Changelly per mail, che con gentilezza e professionalità ha risolto il mio problema in pochissimo tempo.
Semplicemente affidabili, professionali e molto competenti.
Meritano 5 stelle su 5!
Grazie ancora!
Used Changelly since a while to DCA.
Always swapped cryptos, never used FIAT or credit card.
Today for a swap around 100$ of BTC, they wanted KYC. And as i'm refusing a KYC for a crypto swap, they just keep my BTC and don't cancel the transaction...
Crypto Customers, be warned.
Changelly is an intuitive platform for fast crypto exchanges, trusted by 3M users. Buy and exchange BTC, ETH, and 500+ altcoins on the go. Being a full-featured exchange platform, Changelly offers its customers numerous useful functions and even more. Founded in 2015, Changelly is a non-custodial instant cryptocurrency exchange platform, which means you don’t need to entrust us with your money or create an account for any transaction.
Changelly offers its API and a customizable payment widget for any crypto service that wishes to increase its turnover. The exchange provides its Affiliate program with a quite appealing revenue share mechanism. Changelly is a partner with Jaxx, Coinmarketcap, Coinomi, Ledger, Exodus and other prominent companies.
We offer you an intuitive interface, the best exchange rates and secure transactions. We aspire to establish mutual trust with our clients; thereof we don’t have any hidden or unreasonable fees. We always charge only 0.5% fee and that’s it, full stop.
Changelly 24/7 support team works around-the-clock to smooth your purchase or exchange experience. We highly encourage you to contact our team directly via support@changelly.com if you have any questions
Hey Josh! We are really sorry that you had such an experience. Please note that the problem is that you have accidently sent wrong tokens to the network (the address was generated for USDCARB while the sent cryptocurrency was USDC.e),. The process of withdrawing the wrong coins from a network is quite tough and might take a while while it also requires a penalty. We are aware of your case and are doing our best to make a refund as soon as possible, but again it is quite a long process. Our team will get back to you once all the bureaucracy is done. Thank you for your understanding and patience!