Charlotte Russe

I really enjoy shopping at this store and I appreciate the selection of clothes and items available. However, I am disappointed to know that the district manager allows the store manager to work alone. Although she is a friendly and compassionate person, it is evident that she works tirelessly and could benefit from additional support. The reason I put 5 stars is because I really like the store manager.

Very bad customer service in Orland square mall
They sell damaged clothes and punish buyers for exchanging

Ordered: Faux black leather bodycon mini dress, size large

I love this dress! Its super cute! It was only USD $ 7.20. I am busty so I ordered a large. I like the fit, its stretchy so I could possibly have gone with a medium. The brand is Wet Seal.

This was my first time ordering so I did get a discount. Very, very happy!

$18 dollars to ship back a return. What a rip off and misleading. I will not shop on this site again.

I bought a pair of pants that didn't fit and was told by the sales associate who made my purchase that they didn't do returns just exchanges and store credit. But these pants are poorly manufactured with the lining in the waist and hip leg area and placement of buttons on the pants. One legs of the pants has more room than the other due to the poor sewing quality. I should have read the store reviews before making a purchase. I'll be donating these pants. Glad they were only $14.

I purchased 2 pairs of jeans a week ago. Tried them on at home due to fitting rooms still closed to Covid-19 (2 years ago). I took tags off and washed them. After washing them realized one pair had a hole just under the belt loop. The other seems alright still so as I put them on the whole zipper broke off! I went in about a week later (after purchase date) to explain what happened they said they can't return them at all cuz tags were taken off. I normally always buy my Jean from here but I will not be anymore. The lady upfront was rude and didn't even say sorry for the inconvenience just look at me with a blank face till I walked away.

I loved shopping with Charlotte Russe, especially buying my jeans from them because I never had to try them on and knew it would fit. So when they went bankrupt I was understandably upset, because if I shopped anywhere for jeans I would have to try them on and the idea of having to try on jeans was never something I enjoyed. Once they reopened I was beyond excited and decided to purchase some items online, after placing my order I did a little research and saw the horrible reviews of the "new" Charlotte Russe. It was then that I was afraid because at that point it had already been 2 weeks and my items had yet to arrive. But when they arrived I was happy, everything fit and the quality was exactly how I hoped it would be. I may no longer purchase online because of the long shipping but I would definitely continue to shop with Charlotte Russe.

I ordered some clothes online recently. I got them when they were expected to arrive, in the right size and color, and without anything damaged. This is the only reason I gave 3 stars. The problem that I have with CR is that the clothes are very flimsy and they clearly charge far more than the garments are worth. There are no reviews on the site, which is very shady to me. It's clear as to why, because one of the items I ordered is shaped so strangely I'm not sure who it would fit. I ordered 3 items, two of which I considered returning, but decided against because it sounds like it would be more trouble than it's worth. I am disappointed in the experience to say the least, and I can't even leave a bad review under the items I didn't like.

May 31,2022. Mary BA. I had a great experience walking into Charlotte Rouse in Altamonte. Very friendly staff and leadership! I was helped and greeted from the moment I entered the store. They helped me find exactly what I was looking for and at a reasonable price. I surely will return and recommend any shopping at this location in Altamonte! KB was amazing! Thank you

Ever since they closed down and re opened, the clothing in there is cheap looking and the poorest of quality. Very non trendy! It's pure house/ Lounge clothing! Please bring back the originals! Please! Look at the ratings! Do you guys even care? If not close down! Let it remain a phantom of our imagination of what was once was!

Not enough people running the store in the Bronx asst manager was very nasty 3/5/23 long line 3 people running the store poor service aguementwith customer. The asst manager need be fired. I would never shop therhere again.

I found this store & love the love prices! I bought these dress pants for half the price of other stores

This store has no fitting room to try the dress on. You have to buy it and try somewhere else. You won't be refunded and force you sto get a store credit. The store manager has no experience on how to talk to customers. She is rude! I wont come here.

I've shopped here for years and never had issues. I've ordered online as well a few times and never had issues until recently. Apparently my package was deemed lost because I never received it however customer service was helpful and refunded my money. I didn't like that I had to fill out a form because I didn't receive anything ever. If I had received a few items I would understand filling out the form to let them know what was missing. Anyway besides that, they were helpful and responder quickly. I still love the store so I will give another last try buying online and hope no more issues like this happen. It's probably better to shop in stores to avoid issues like shipping or wrong sizing because they tend to run small. I usually order up.

Dressing rooms closed for covid. Asked cashier if we could return, said we could but when we did, no go! Horrible return policy and rude employee/manager in Holyoke Mall Store.

The store has looked so much better since management changed and (Charlotte You can just say the store has looked so much better since management changed and that we (Charlotte Russe staff) helped you find what you were looking for Russe staff) at Castleton Mall location helped me find what me and my sister what we were looking for. Shout out to Selena and Priscilla that makes this happen! Keep up the good work guys! By the way music in the store was awesome! I will definitely come back!

Went to buy an outfit on Saturday 11/27/21 for black Friday they have a nerve to have the dressing room closed and say NO REFUNDS NO EXCHANGES I threw all the clothes I wasted my time picking up and and walked out! Just go out of business and stay out of business if you going to do bad business! This is ridiculous I would never shop there again! RIPP OFF SAVE YOUR HARD EARNED MONEY! THIS IS A SCAM!

This shop is my go to. They have affordable shoes and clothes, and great deals.As someone who doesn't like to spend much on clothes, this shop doesn't fail to please me. My wallet thanks me.

Bought a 15 dollar looney tunes sweater…
Bought a 15 dollar looney tunes sweater that was originally $40. Received it today and the quality of the print was not the best. Then I looked at the TM print at the bottom corner and it looks super bootleg. It has a TM print with another TM print over the 1st one. Good thing I didn't pay the full price but still wth! 40 bucks for this type of quality, not cool. Definitely can't give this as a Christmas gift.

We purchased our daughter several pairs of jeans for her to try on at home because the fitting rooms are still closed due to Covid (2 years later). When I went back to return the ones that didn't fit less than an hour later, I was told they don't do returns either.

Charlotte Russe stores in malls usually look like indoor garage sales, so I hate shopping in-store. However, I love online shopping at Charlotte Russe. I pick out at least 10 clothing items per order and they always come on time. They quality of their clothes is not the best, but you get what you pay for. For the price, I'm always very satisfied. I have yet to have a bad experience and recommend this website anyone who likes online shopping and trendy stylish clothes!

LOVE ITTT SOOOO MUCHHHH AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

I purchased a dress and was not allowed to try it on, wasn't told that you can't return anything and that you can only get a store credit or exchange, worst store ever!