• CheapOair.ca

CheapOair.ca

Overview

CheapOair.ca has a rating of 3.05 stars from 754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair.ca most frequently mention customer service, best price, and great experience. CheapOair.ca ranks 24th among Plane Tickets sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • The customer service rep was very professional and courteous.
  • I was satisfied with the service provided by Cheapo Air

Critical highlights

No critical highlights yet

How would you rate CheapOair.ca?
Top Positive Review

“Quality”

Shaqualle P.
6/25/17

It's been very good in helping me find the lowest and best fares. Being a college student especially I can't afford to do anything too expensive. Also in a time of family emergency, I was able to change my ticket date to a time period where I was able to be with my sick family member before they passed away. A heart felt review and a heart felt thank you, will be sure to use Cheapoair in the future.

Top Critical Review

“Never again!”

Kym M.
1/16/24

First time I booked with Cheap O my ticket never came through even after several phone calls so I had to book on another airline lastminute. The second and last time was a nightmare from trying to check in with airlines to connecting flights. Customer service took for ever to respond via live chat and all 3 interactions with them were completely useless. Never again! You don't save much and the stress and frustration is NOT worth it.

Reviews (754)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (89) cheapo air (23) book flights (30)
Thumbnail of user kymm54
1 review
0 helpful votes
January 16th, 2024

First time I booked with Cheap O my ticket never came through even after several phone calls so I had to book on another airline lastminute.
The second and last time was a nightmare from trying to check in with airlines to connecting flights.
Customer service took for ever to respond via live chat and all 3 interactions with them were completely useless.
Never again!
You don't save much and the stress and frustration is NOT worth it.

Tip for consumers:
Don’t book with this company

Products used:
Flight

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Shipping
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Thumbnail of user angelr608
1 review
0 helpful votes
January 15th, 2024

Bad company with Cheap o air and the agents are very unprofessional and do not explain properly and will not let you make a transfer if you pay extra or issue you a refund on flights. Total waste of time and resources and they will exhaust you. Supervisor so unknowledgeable and will not sympathize the situation or make any changes. If it was with West Jet after making a purchase they can refund you after canceling within 24 hours. Total bull$#*! company cheap o air is all about. Do not shop for them?

Tip for consumers:
This is not fair this company is total useless after speaking with them.

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Thumbnail of user thomasp273
1 review
4 helpful votes
September 14th, 2018

When I booked Through Cheapoair for Ryan Air flights credit card details were passed on directly to Ryan Air. Cheapoair's booking software made me buy two tickets for the same trip. After conversations with Cheapoair and Ryanair no refund has been forthcoming after 4 months. What frustrated me most was that theyasked me to talk to Ryanair direct as they are the ones who charged me. But it was Cheapoair's booking software that made it happen. Till today no response.

Thumbnail of user bobd126
1 review
0 helpful votes
March 3rd, 2017

Good service and price. Easy on line selections, which also provides flight options for cost review. Had follow up questions related to the trip that were answered in timely and professional manner

Thumbnail of user shailjas1
2 reviews
0 helpful votes
February 1st, 2024

Booked my flight a week ago with 3rd party who uses PKFARE as their supplier. Due to some unforeseen circumstances I had to request to change my flight to the week after and guess how many days it took me to even get a confirmation that flight can be changed BUT with fee (will come to the fee later). Yea, it took me 3 days of constant chat for 6-7 hours every day then at the midnight of 4th day they quoted me USD 3,593 fee for change a flight for which I paid $900 only. Which was apparently a quote from PKFARE. I highly discourage using 3rd party travel agency like CheapOair who has these great suppliers who least care about customer's time and money and do directly to the airlines for your booking…

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Thumbnail of user hamilton2874
1 review
0 helpful votes
March 4th, 2024

Cheap-O-Air took my booking and MONEY for a bankrupt (lynx) airline and did not contact me or provide proof of cancellation so I can get my money back for a ticket that I can not use.

Or did they help me make new arrangements. Instead they are trying to wait a number of days so they are no liable for the transaction.

My suggestion is put your money and business elsewhere.

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Thumbnail of user chantic1
1 review
0 helpful votes
February 23rd, 2024

Cheap o air is just here to rip you off they did me so dirty. I was on their app I have a profile set up and was booking a flight and it says in cad currency which is right when I looked at my bill they charged me in usd. I don't live in the states I set my profile up for a reason so that I can book flights easily they also said there's nothing they can do about then I called there toll free number and it's not free I got charged for calling them to fix this matter I will be deleting my app I will never bring using this company again it's fraud be safe guys!
I didn't even want to give them 1 star

Thumbnail of user toddd635
1 review
0 helpful votes
January 4th, 2024

I bought 2 tickets to the Philippines with insurance for over 4000$ they are not allowing me to cancel or get my money back SCAMMMM and the Customer service is very bad. I will never use this booking service again. And I recommend that you do not use cheapoair

Tip for consumers:
Don't use cheapoair Terrible company

Products used:
I got insurance so I can cancel and they don't want to refund my tickets Horrible business Scammers

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Thumbnail of user nasrins12
1 review
2 helpful votes
January 18th, 2023

I have bought a ticket from Cheapoair for my brother to come to Vancouver from Europe. I bought insurance, when he wanted to change the date they charged more than 30% of the ticket. 3 months to departure they sent an email that the ticket is changed, you have to call us. their toll free no does not answer.
I have spent hours for this dam ticket, if you want headache go and buy ticket from this company. It looks cheap at the beginning but will be much expensive at the end. Plus the time you have to put to deal with them.

Tip for consumers:
DO NOT BUY TICKET FROM THIS SITE.

Products used:
Still trying to reach them

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Thumbnail of user dejaht1
CustomerService C. – CheapOair.ca Rep

Insurance does not cover change if plans or pay for any fees associated with changes it is for medical emergencies that prevent your from traveling, it also covers lost and damaged bags. We do not have a toll free number but are based in the USA so the number to call is 001-646-738-4820. Our apologies for the inconvenience.

Thumbnail of user jamores72
1 review
0 helpful votes
November 1st, 2023

CheapOAir is a scam! I booked a flight for my brother from the Philippines to Canada. The firsr few searches I made showed lower prices. But as soon as I confirm, the price jumps $1000+ higher. When I finally found one that didn't jump up, the flight to Canada and back to the Philippines had layovers in the US. There was no travel advisory that since it has a layover to the US for 2 hours, they would need to acquire C type transit visa. Needless to say my brother and sister in law were told by the airlines that they will not be allowed to board without the transit visas. Our mother paid $2980+. And as a gesture of their sincere apology, they were giving us $50 to use for next booking. They don't want to cancel the flight or change the flight. My sister on law talked to the airlines and were told to talk to CheapOAir to help us get the flight changed so they didn't need to have layovers to the US. But they can only offer us $50. Lots of videos and complaints on Facebook about people being scammed by this company!

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Thumbnail of user winkieg
5 reviews
13 helpful votes
June 4th, 2019

I used CheapOair during six times. Then once I had a bad experience with them so I can't recommend this website anymore.

Thumbnail of user mr868
1 review
3 helpful votes
February 16th, 2023
Verified purchase

It is not recommended to use CheapoAir. Cheating people. I got a direct ticket, but in the airport while checking in, I learned it had a stop. I paid extra for free cancellation, but the system didn't allow me to do so. It's just wasting money and time. I called Cheapopair, but I got no assistance and/or solution.

Tip for consumers:
Not useful; not recommended. Cheating people and stealing money from our pockets

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Thumbnail of user agnesv4
1 review
0 helpful votes
November 30th, 2016

Both my husband and I have found that when we travel, and we do a lot of this as our kids are both studying overseas, that Cheapoair always provides the best options to meet our needs. They give a vision of flights that are available at different price points and then they are able to connect with hotels and car rentals. I will continue to tell all my friends and family about the service provide by Cheapoair

Thumbnail of user davidl5996
1 review
1 helpful vote
September 19th, 2023

Don't book flights from Cheapoair, the worst agency,in the world! I booked two flight tickets to China for $1,985.98 Cnd each for my wife and I from Cheapoair online one week ago. After received the booking details, I found I made mistakes about our first names and called Cheaporair right away to correct them. A lady in their office told me they could do nothing but gave me the phone number of Carrier, Air Canada. Air Canada explained to me, to solve this problem, Cheapoair should cancel the booking first and re-book with the right information. I called Cheapoair again. They told me I had to pay again with $200 more to make a new booking with same travel schedule, then they would try to cancel the old booking and give me the credit, for which they could not guarantee, and I need to pay $150 for each ticket. (They even refused to send me an email with this arrangement.) I had no choice but agreed to pay for another booking. Then a guy asked me to pay $200 more for each new one. He tried three times for the new booking but didn't get it through. I told them, the Carrier's system already had my information, such as last name, date of birth, credit card information, and travel schedule, so to avoid repeat booking the computer would reject the new booking unless the old one is cancelled, as Air Canda explained. They refused to do it and asked me repeatedly to pay for a new booking! I lost more than $4000 Cnd for booking flight tickets from them! From my experience you can see what kind of company Cheapoair is. I will never book flight from them again. Be careful when deal with them!

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Thumbnail of user donverc
1 review
0 helpful votes
October 16th, 2023

They suck $hit lol, F u, booked it and they sucked a$$ had to call airline where they charged me another 50$ no email was sent

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Thumbnail of user medhat.yasser1977
1 review
0 helpful votes
September 29th, 2023

They can't help any way they did not try to solve my problem they did not try to help me to do a price match for my booking
Financing option did not work after you made payment with the financing option with them and affirm it will not work they will not send you the booking number and you need to wait to tell them to send you the booking confirmation if you try to call CheapOair to know when you will receive it they do not anything and they cannot keep the price for you if the price change tell they made the booking number and to cancel the payment you need to affirm

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Thumbnail of user akashp45
1 review
1 helpful vote
April 9th, 2023

I booked ticket during second wave of covid from canada to india (round trip), dates were changing due to travel ban, and those rip offs were charging 250$ to change date of canceled flight - that service was provided free by airlines, they eat all money from my canceled return flight as well.

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Thumbnail of user ft41
1 review
1 helpful vote
March 31st, 2023

I was booking a ticket with cheapoair co and when I confirmed my booking their web site says the price changed from 1300 to 1700 just in less than one minute! I called the customer service at first they said the flight зcancelled and then said the price changed! You can not trust this company

Thumbnail of user shaquallep
1 review
1 helpful vote
June 25th, 2017

It's been very good in helping me find the lowest and best fares. Being a college student especially I can't afford to do anything too expensive. Also in a time of family emergency, I was able to change my ticket date to a time period where I was able to be with my sick family member before they passed away. A heart felt review and a heart felt thank you, will be sure to use Cheapoair in the future.

Thumbnail of user thuylinhdo276
1 review
0 helpful votes
September 28th, 2023

My flights were rescheduled twice. They were not willing to offer alternative flights when an airport transfer was added to my route (the airports are an hour apart and I am travelling with a toddler). I have checked with them several times in the last few months and offer a very flexible travelling date range to arrange other alternatives, but they promptly respond each time that there is no flights available. You will not receive full refund if you cancel the flights. I highly recommend that you book with the airlines directly.

Products used:
Flight booking

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Thumbnail of user chrisd654
1 review
0 helpful votes
September 12th, 2019

I highly recommend cheapOair.ca
Great service and good prices. Very easy site to maneuver and very user-friendly also.

Thumbnail of user chaabannasr
1 review
0 helpful votes
October 14th, 2023

I called them to change a miss spelling in my ticket, their rep ask me for 220 CAD to do that. When I refused he asked me for 190 and finally 50. Although I know that it is a free service but they insisted to charge me. Their rep was so bad as he kept me on an international call for almost one hour to do that and I got 30 CAD bill for that call.
I don't recommend this website. They are not professional at all.

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Thumbnail of user cr7081194
1 review
0 helpful votes
October 8th, 2023

Bought tickets from here, now they keep taking money from our bank account, when we called they have lots of excuses and say that the money taking is for this and that! What a horrible experience everything is a nightmare. If this keeps happening we will have to sue them. Or we will contact the media, they need to stop scaming people. Enough is enough they should be reported. STop taking people money with your ridiculous hidden fees.We will make this viral!

Thumbnail of user yhlbch2017
1 review
0 helpful votes
September 23rd, 2023

He didn't trust what I said at all. Price Details (CAD) C$2,066.86 was shown on their website, but he insisted that the price was in US dollars. To me it's a very low-grade joke.

Thumbnail of user rebecca.cunha2
1 review
2 helpful votes
April 29th, 2023

Customer Service will tell you one thing and will transfer you around from agent to agent and disconnect your calls. They will go to great lengths to try and NOT give you your refund or airline credit.

Tip for consumers:
I WANT MY REFUND

Products used:
Airline ticket

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Thumbnail of user dejaht1
CustomerService C.
Typically does not respond to reviews

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3.1
754 reviews
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