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ChessUSA

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Overview

ChessUSA has a rating of 3.8 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. ChessUSA ranks 10th among Chess sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
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How would you rate ChessUSA?
Top Positive Review

“Great service”

Lenni C.
12/25/20

I ordered a chess game for my boyfriend. We watched a new TV series and loved this game. Received the packing a day ago. It is excellent. Thanks!

Top Critical Review

“Not as helpful as 1990s. Don't seem to know much in past computers.”

Robert S.
7/26/21

Unbelievable! They did not know Steve, Bob, Richardo or Quentin. No knowledge of chess computers, past or present or what might be coming out. No zeal of chess. I have spent thousands of dollars there and I am very disappointed!

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user georgea46
George A.
1 review
2 helpful votes
“These guys are awesome.”
March 14th, 2015

I dont know if it was UPS' bad shipping or chessusa.com bad packing job but my pieces areived loose in box and some were damaged. I contacted chessusa.com - great customer service - no questions asked - sent me a whole new white set and told me to keep the extra pieces. Free shipping. They took care of business!

Helpful  (2)
Thank you
Thumbnail of user lennic1
Lenni C.
2 reviews
0 helpful votes
“Great service”
December 25th, 2020

I ordered a chess game for my boyfriend. We watched a new TV series and loved this game. Received the packing a day ago. It is excellent. Thanks!

Helpful  (0)
Thank you
Thumbnail of user quentint24
Quentin T. – ChessUSA Rep

Glad to hear it arrived well and safely - hope you have many good games to come!

Thumbnail of user roberts5247
Robert S.
1 review
0 helpful votes
“Not as helpful as 1990s. Don't seem to know much in past computers.”
July 26th, 2021

Unbelievable! They did not know Steve, Bob, Richardo or Quentin. No knowledge of chess computers, past or present or what might be coming out. No zeal of chess. I have spent thousands of dollars there and I am very disappointed!

Products used:
Chess sets and computers

Service
Value
Shipping
Returns
Helpful  (0)
Thank you
Thumbnail of user quentint24
Quentin T. – ChessUSA Rep

Hi Rob - This is Quentin; i'm still here! Are you sure you called our store? Truth is there are a lot fewer chess computers than the glory days of the 90s/early 2000s, and it's mostly just the Millenium stuff these days. There are a couple new Square Off models coming out this year, but that's about it - it's been pretty stagnant, otherwise!

I'm always here during the week if you're looking for more info; but the chess computer market really has not changed that much recently. Hope this helps!

Thumbnail of user beccal26
Becca L.
1 review
0 helpful votes
“Thanks”
July 26th, 2021

I like to play chess. I am glad to join you. It helps me be a good player. Thank you for the opportunity to be a part of you.

Helpful  (0)
Thank you
Thumbnail of user armenb
Armen B.
85 reviews
395 helpful votes
“As far as chess goes, they have it all and not only...”
January 13th, 2010

As far as chess goes, they have it all and not only chess.

Helpful  (5)
Thank you

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From the business

Chess Set Specials and current promotions from our Chess Store, Your Move Chess & Games

Company Representative

Thumbnail of user quentint24
Quentin T.

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